Nyxigame Reviews 

363
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the product quality, with some highlighting specific items like the Hyperion 3 controller and Odyssey case for their excellent build and features. Reviewers often find the controllers to be well-designed, comfortable, and offering good precision, making them a recommended choice for gamers. Some consumers also experienced fast delivery, with products arriving sooner than expected and well-packaged. However, a significant number of people reported issues with order fulfillment and delivery, including long delays, lack of updates, and products not being shipped or received. Many customers also experienced poor customer service, with emails going unanswered and no follow-up on inquiries about orders or defective items. There are also concerns about product quality, with some receiving items that appeared used, were scratched, or developed defects shortly after purchase.

What people talk about most

Product

Clients share ambiguous opinions on product quality and experience, with some reviewers expressing... See more

Order

Users describe negative interactions with order, with many reporting significant delays in receiving their... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting efficient and fast shipping,... See more

Response time

People report negative experiences with response time, with many reviewers expressing frustration over a lack... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers praising products like... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I’m giving you 3 and I could honestly go down to 2 stars. The reason is because I haven’t received my controller. Now I think that’s because I ordered mine late so I’m on the lower priority end of the... See more

Company replied

Rated 3 out of 5 stars

Shipped my product through Amazon fulfillment. Not a problem on its own but the product price on Amazon's website (sold by NYXI) was cheaper than buying it from NYXI's site itself (and would have be... See more

Rated 3 out of 5 stars

I ordered my controller on November 24, and received my package 22 days later. I asked for a refund for the express delivery I had ordered, since it was no longer express at all. I'm waiting to see if... See more

Company replied

Rated 3 out of 5 stars

I ordered hyperion controller Order 21074043248235837256982088 in februari and it is still not shipped? Will it ever?


Company details

  1. Video Game Store

Written by the company

NYXI began with a simple vision where innovative technology can be combined with inspirational design to help people access affordable, durable, and ultra-fashionable game controllers and gaming accessories.


Contact info

3.1

Average

TrustScore 3 out of 5

363 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(363)

72 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I likes how simple the steps were to…

I likes how simple the steps were to follow to complete my order. I also liked that the ease to add the Holiday Gifts and discount coupons. Overall, I am very satisfied with my experience. I will for sure order again in the future.

10 December 2024
Unprompted review
Rated 5 out of 5 stars

Awesome Products!

The NYXI Controllers are awesome in quality and compatibility. Got 4 different Controlers and each of them is top notch! Especially the Warrior for Nintendo Gamecube, now I don't have to buy the expensive Wavebird-Cons on eBay, I can get a new and better one for my beloved NGC!

5 December 2024
Unprompted review
Rated 5 out of 5 stars

I love the controllers from nyxi

I love the controllers from nyxi, I have all 4 wizard's and I'm thrilled. But I have a point of criticism: I find it very, very unfortunate that the keyboard striker is not available in Europe. I really wanted to have it and therefore had to buy it via ebay. but I love the keyboard, it's just incredibly cool.

3 December 2024
Unprompted review
Rated 4 out of 5 stars

The controller is very nice quality and…

The controller is very nice quality and I'm happy with my purchase, but shipping was a nightmare and with a whole lot of back and forth due to my address somehow not being correct after triple verifying it, it still took over 2 months to receive my controller. That being said, I'm still happy I purchased it.

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Nyxi

Their products are excellent. beautiful, functional and long-lasting. Accurate and fast shipments. Friendly, knowledgeable and helpful customer support.

15 November 2024
Unprompted review
Rated 5 out of 5 stars

A website to recommend to people.

I found out about this website from YouTube. The website was no hassle to explore through. There were no issues with payment transactions. So overall, I am satisfied with this website.

3 November 2024
Unprompted review
Rated 5 out of 5 stars

I mean the products are great

I mean the products are great, but I think the website can use some work in terms of guiding the user to the best product for them. I needed to make sure without a doubt that I bought a game pad that would also double in tablet mode and it kind of worked, but I had to dig. Granted I was burned before I bought a controller that did not work in tablet mode. Meaning having the individual Joy act as individual controllers when not connected I think I'm gonna be happy with the Hyperion pro though we'll see.

23 October 2024
Unprompted review
Rated 5 out of 5 stars

Second time not that good

This is the second time I buy with NYXI. The first time was smooth and with no issues. This second time I recevied an email from them 3 days after I placed the order asking for additional information in order to proceed with the shipment, but they did not give me enough time to replied the email because after a couple of hours they cancelled my order.
Anyways, I placed a new order, so let's see how does it go.

9 October 2024
Unprompted review
Rated 4 out of 5 stars

Unclear using PayPal

When checking out via PayPal, the process somehow cancelled and I wasn't sure whether the order went through. It wasn't clear to me, whether I needed to stay on the site and enter more details.

8 October 2024
Unprompted review

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