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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, most reviewers were somewhat happy with their experience overall. Consumers are generally satisfied with the quality of the products, finding them to be excellent and well-made. Many people appreciate the precision and premium feel of the controllers, often recommending them to other gamers. Some customers also experienced fast shipping and timely delivery of their orders. However, a significant number of people are dissatisfied with the company's response time and lack of communication regarding their orders. Many customers report not receiving updates, tracking information, or responses to their inquiries, leading to concerns about lost packages and lengthy delays. There are also complaints about receiving defective or used products, and some reviewers express frustration with the chosen delivery carriers.

What people talk about most

Product

People report ambiguous experiences with product quality and functionality, with many reviewers expressing... See more

Order

Consumers find order experiences to be ambiguous, with many expressing significant frustration over delays... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising fast shipping and well-packaged... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Response time

Clients share negative opinions on response time, with many expressing disappointment over a consistent lack... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Shipped my product through Amazon fulfillment. Not a problem on its own but the product price on Amazon's website (sold by NYXI) was cheaper than buying it from NYXI's site itself (and would have be... See more

Rated 3 out of 5 stars

I’m giving you 3 and I could honestly go down to 2 stars. The reason is because I haven’t received my controller. Now I think that’s because I ordered mine late so I’m on the lower priority end of the... See more

Company replied

Rated 3 out of 5 stars

I ordered hyperion controller Order 21074043248235837256982088 in februari and it is still not shipped? Will it ever?

Rated 3 out of 5 stars

I ordered my controller on November 24, and received my package 22 days later. I asked for a refund for the express delivery I had ordered, since it was no longer express at all. I'm waiting to see if... See more

Company replied


Company details

  1. Video Game Store

Written by the company

NYXI began with a simple vision where innovative technology can be combined with inspirational design to help people access affordable, durable, and ultra-fashionable game controllers and gaming accessories.


Contact info

3.1

Average

TrustScore 3 out of 5

358 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

Not a scam :D

Website was good enough but making payment to Chinese hotmail account made me very wary. I fully expected this to be a scam at this point.
Sure enough though product arrived much sooner than expected (website stated 12-20 business days for delivery but it arrived 5 days later!) which was awesome!
Also first impressions of the Hyperion Pro are very positive. Only they seem to randomly disconnect from the console once every blue moon...? I'll have to look further into that.

20 January 2025
Unprompted review
Rated 4 out of 5 stars

5 stars except for this tiny detail...

The only reason I didn't give you 5 stars was because when looking for a controller to buy the one I really wanted didn't state anything about having a certain feature that the previous model had. And as far as I could see it wasn't their as well. So maybe a little better with descriptions and more 3d pictures and better short videos showing EVERYTHING it can do. Besides that, I'm very pleased and happy with this purchase and experience

23 January 2025
Unprompted review
Rated 5 out of 5 stars

Finally the controller of my dreams!

This review doesn't unfortunately include product review yet as I'm awaiting my order with probably too much excitement but I've awaited being able to get GameCube controllers for the switch that were actually worth while and hoping these will be my answer! As for the website I love how it was absolutely straightforward and allowed me to use my PayPal not that that's important to some but it was for me. I like that for my two controllers and a case to carry the switch with the splitpad one attached got me free shipping that was a wicked plus. Wish you guys would make us Nintendo heads a GameCube controller fully compatible with the switch as well, just a thought! Keep up the great work!!!

16 January 2025
Unprompted review
Rated 5 out of 5 stars

Returning for More

A while back, I saw plenty of YouTubers reviewing the Wizard. I didn’t believe them, but I had been looking for GameCube joycons for ages. The GameCube is the system I have the most time playing, and the buttons are always right where I want them. Those joycons blew my expectations out of the water, so I return for the Warrior, so I can play on my big screen. I might have to come back for one specifically for my PC gaming. I’m amazed at the quality and price; at least equivalent to that of direct-from-Nintendo.

13 January 2025
Unprompted review
Rated 5 out of 5 stars

top quality is a must

i'm excited to see what anti-drift is all about. plus, my hands require the back buttons for comfort. i bought it for my Switch bc what it came with is not good for me.

26 December 2024
Unprompted review
Rated 5 out of 5 stars

Masterful ease

I believe that the price and efficiently of buying the product was extremely relaxed and efficient. The site was very clear and concise, and the fact that the controllers are still being manufactured shows that the company has an eye for classic systems and keeping them alive. I appreciate that.

21 December 2024
Unprompted review
Rated 5 out of 5 stars

Amazing controllers

I'm very satisfied with the controllers I've purchased from the site, it's very reliable, the controllers feel and look great and overall I think the service has been great. There's free shipping to Mexico and its also less expensive than buying them from other stores. There are coupons and discounts and offers every now and then specially on Christmas. I'm very happy with my NYXI controllers.

7 December 2024
Unprompted review
Rated 4 out of 5 stars

Free shipping to México

Free shipping to México, exactly the product I was looking for, Gamecube style controller that can work on switch and PC.
Really looking forward using it, the precess andd experience on the store is 5 stars.
I would like to have more detailed explanation on what c stick means, woth pictures, not just a drop box.
And if you had an option to choose the accesories like the sticks for the controller and the carryng bag, I wpuld have at least picked the sticks.
But I saw that after buying it. I dont think i get free shipping on just the sticks, it's a shame.
Just because these two last point i deduct 1 star to the rating.

16 December 2024
Unprompted review
Rated 5 out of 5 stars

I likes how simple the steps were to…

I likes how simple the steps were to follow to complete my order. I also liked that the ease to add the Holiday Gifts and discount coupons. Overall, I am very satisfied with my experience. I will for sure order again in the future.

10 December 2024
Unprompted review
Rated 5 out of 5 stars

Awesome Products!

The NYXI Controllers are awesome in quality and compatibility. Got 4 different Controlers and each of them is top notch! Especially the Warrior for Nintendo Gamecube, now I don't have to buy the expensive Wavebird-Cons on eBay, I can get a new and better one for my beloved NGC!

5 December 2024
Unprompted review
Rated 5 out of 5 stars

I love the controllers from nyxi

I love the controllers from nyxi, I have all 4 wizard's and I'm thrilled. But I have a point of criticism: I find it very, very unfortunate that the keyboard striker is not available in Europe. I really wanted to have it and therefore had to buy it via ebay. but I love the keyboard, it's just incredibly cool.

3 December 2024
Unprompted review

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