I do tend to like NVLTY clothing. But I do think having to pay £4.99 for returns is annoying. I received a faulty item a few months ago and was required to pay £4.99 to return it. Which I didn’t even... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Honestly speaking you guys service is top notch and I give it to your team…I bought the wrong size in small instead of large,reached out to the them via email and they helped me with all of the proces... See more
Company replied
When you see the models wearing the clothes you think it’s to suit them… The tracksuit I brought fitted perfectly, stylish and was of great quality. Exactly how I envisioned it. Will be buying from he... See more
Company replied
If anyone's looking for alternatives to top designer jeans such as Balneciaga Lost Tapes, etc, the Vintage Stacked Jeans from NVLTY are a great pair. You can tell they take quality seriously and pay a... See more
3.1
Average
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 35% of negative reviews
Typically replies within 2 weeks
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Placed a order
Placed a order, 12 days later order had not arrived despite it being next day delivery, I contacted them, they informed me the item was out of stock...lol...3rd order, 3rd problem! Can't wait to spend this gift card and be done with this company!
21 May 2026
Reply from N V L T Y London
Hi Dineen,
We sincerely apologise for the delay in letting you know about the stock issue that occurred this is not the service we aim to provide.
Kind Regards,
N V L T Y
Haven’t received my order and Royal…
Haven’t received my order and Royal Mail said they tried to deliver
28 May 2026
Reply from N V L T Y London
Hi Dennie,
Sorry to hear that! The order has now been marked as delivered, it appears the courier attempted delivery but stated an answer was not received so was re attempted the next working day.
Apologies for any inconvenience caused.
Kind Regards,
N V L T Y
Parcel saying it was arriving 2 days…
Parcel saying it was arriving 2 days ago still not here
28 May 2026
Reply from N V L T Y London
Hi Harry,
Apologies for any confusion! Your order is part of the preorder which began shipping from a different shipment date as outlined on the item page on site as well as your order confirmation email.
According to the tracking for your order it has now been marked as delivered, hopefully this has been all sorted for you!
Kind Regards,
N V L T Y
Perfect ✌🏻✌🏻✌🏻
21 May 2026
Reply from N V L T Y London
Hi Rebaz,
Thank you for your kind words! We really appreciate the review.
Kindest Regards,
N V L T Y
For months I waited and communicated…
For months I waited and communicated for my order to arrive. After I still hadn't received anything and wanted my money back, it was suddenly possible to send my order. Upon receipt, it turned out to be a cookbook.
Now they are asking me to get in touch. I have already been in contact with you since February, only to not receive my order. We have already done all that.
30 May 2026
Unprompted review
Reply from N V L T Y London
Hi,
Sorry to hear that! So we can look into this for you can you please send us an email to contact@nvltylondon.com with your order number and a photo of the item that was received so we can look into this for you.
Apologies for any inconvenience caused.
Kind Regards,
N V L T Y
Very nice quality of clothes for…
Very nice quality of clothes for affordable price and great service . Fully recommended
26 May 2026
Reply from N V L T Y London
Hi Adrian,
We’re glad you’re happy with your order! Thank you for your kind review.
Kind Regards,
N V L T Y
I still haven’t received my parcel…
I still haven’t received my parcel after paying for next day delivery, it’s now the second day.
27 May 2026
Reply from N V L T Y London
Hi Shantelle,
Apologies for any confusion! Your order was a preorder item which had a set dispatch date which was outlined on the item page of our website as well as your order confirmation email.
Thanks for your patience.
Kind Regards,
N V L T Y
I needed my shorts for my holiday…
I needed my shorts for my holiday tomorrow and paid for the delivery to get them in time. No where clearly states that you wouldnt send them for a period of time. So now I have to wait 4 days before my product is even shipped and won’t have for my holiday. Wasn’t until I checked the email to see this. One of the worst experiences I’ve had especially for such a big company.
My delivery fee should be refunded
26 May 2026
Reply from N V L T Y London
Hi Henry,
Apologies for any confusion! Your order was a preorder item which had a set dispatch date which was outlined on the item page of our website as well as your order confirmation email.
Thanks for your patience.
Kind Regards, ,
N V L T Y
I’ve order shorts and tshirt only my…
I’ve order shorts and tshirt only my tshirt has come and I’ve had no reason why
26 May 2026
Reply from N V L T Y London
Hi Tyrese,
Apologies for any confusion! That item was a preorder item which had a set dispatch date which was outlined on the item page of our website as well as your order confirmation email.
Thanks for your patience.
Kind Regards,
N V L T Y
Reply from N V L T Y London
Hi,
Sorry to hear that! According to the tracking we have for your order delivery arrived on the 2nd June, if it hasn’t been received I have sent over the next steps regarding this so we can get this sorted.
Kind Regards,
N V L T Y
I ordered next day delivery still…
I ordered next day delivery still waiting on my package it’s been 3 days
26 May 2026
Reply from N V L T Y London
Hi Yusuf,
Apologies for any confusion! Your order was a preorder which had a set dispatch date which was outlined on the item page of our website as well as your order confirmation email.
Thanks for your patience.
Kind Regards,
N V L T Y
I made two orders they charged me for…
I made two orders they charged me for next day delivery and then when the order went through it told me the item would be shipped nearly two weeks later maybe out sold out on the items instead of selling it for next day delivery
26 May 2026
Reply from N V L T Y London
Hi,
Apologies for any confusion! Your order contained items part of the preorder which had a set dispatch date which was outlined on the item page of our website as well as the order confirmation email.
Kind Regards,
N V L T Y
It’s all good
It’s all good
Normally I got my parcels on time really appreciate it thank you
25 May 2026
Reply from N V L T Y London
Hi,
We’re glad you’re happy with your order! Thank you for your kind review.
Kind Regards,
N V L T Y
SCAM SCAM SCAM SCAM SCAM SCAM
This has been the worst online clothe ordering experience I’ve had so far. Today is May 27th and my initial order was in the middle of march. Within 14 days I requested my money back as this is a general consumer right in Europe. This wasn’t accepted. The entire story of my NVLTY London experience is too long to write here but they are an unprofessional company which have held my money for over two months without delivering product. An unnamed Person keeps telling me via e-mails „in 6-10 days your order will be received“ I don’t get any tracking numbers or shipping information. Only thing left to do is hand the matter over to a lawyer.
STAY AWAY FROM THIS SITE AND LET EVERYONE KNOW TO DO THE SAME!
24 March 2026
Unprompted review
Reply from N V L T Y London
Hi Byron,
Sorry to hear about the issues you have been having! A member of the team has confirmed via email that the order has been resent after the delivery issue and provided the timeframe for it to arrive for you.
As mentioned if nothing is received once that period passes we can talk through next steps.
Apologies for any inconvenience caused.
Kind Regards,
N V L T Y
Worst company used them two times and…
Worst company used them two times and both times complete rubbish customer service , I've had a parcel delivered this time to a wrong address so I've requested a refund and yet again no reply from the company
21 May 2026
Reply from N V L T Y London
Hi,
Sorry to hear that! According to our system I can see that the order has now been refunded after your contact with our customer service team.
Thanks for your patience and apologies for any inconvenience caused.
Kind Regards,
N V L T Y
Reply from N V L T Y London
Hi Hunter,
We’re glad you’re happy with your order! Thank you for your kind review.
Kind Regards,
N V L T Y
I ordered Saturday delivery before…
I ordered Saturday delivery before 7:30. And I did not receive my order or update.
I paid for this as a guaranteed service other wise I would of used normal delivery
22 May 2026
Reply from N V L T Y London
Hi,
According to our system the order was delivered in time for Saturday delivery, if this hasn’t been received please get in contact with us via email - contact@nvltylondon.com and a member of the team will talk through next steps.
Kind Regards,
N V L T Y
Awful customer service and item not sent!!
I had a very poor experience and I’m so disappointed with the poor customer service I received. I paid for next day delivery and the item didn’t arrive. I sent a messaged after the third day to customer service and was informed the item was out of stock. If I didn’t contact them I wouldn’t have known and I needed it for a birthday. They told me I can order something else and that it will definitely come the next day. The next day the item still didn’t arrive and I sent another email and they said they were sorry and the item will take longer to come. I said this is very poor service and was hoping I would have some time of good will gesture for all the hassle. The customer service representative just said sorry there is nothing they can do. I asked for there name and if I could speak with a manager to see if there is something they can do and I was ignored. It’s now been 3 days and the second item which I no longer need still hasn’t arrived. I will have to spend more time to return it and have had to keep chasing them up. I wouldn’t order from them again due to the poor customer service. I am aware somtimes there are mailing issues but the service and lack of customer service is extremely poor.
18 May 2026
Reply from N V L T Y London
Hi Elena,
So sorry to hear that! A £20 store credit has been sent to your email for the inconvenience caused by this matter. I can also see a refund for the order itself has also been issued for you at this time.
We sincerely apologise for any inconvenience caused.
Kind Regards,
N V L T Y
Ordered a pair of jeans two weeks ago…
Ordered a pair of jeans two weeks ago and emailed many times and got a response of sayin there gonna ship it out urgently and then sayin mthe item I ordered isn’t in stock after that I replied saying I’ll choose another pair of jeans and still haven’t gotten a response for the whole day.
22 May 2026
Unprompted review
Reply from N V L T Y London
Hi,
Sorry to hear that! If you still haven’t received a response to your alternative item request please send it over to us again with your order number to our email - contact@nvltylondon.com a member of the team will get this sorted for you asap.
Thanks for your patience and apologies for any inconvenience caused.
Kind Regards,
N V L T Y
Reply from N V L T Y London
Hi Michael,
Apologies for the delay! Your order has now been marked as delivered.
If this hasn’t been received please get in contact with us via email to contact@nvltylondon.com and a member of the team will look into this for you asap.
Kind Regards,
N V L T Y
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