N V L T Y London Reviews 

6,910
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 793 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent quality of the clothing, noting the good fabric and craftsmanship. Many consumers appreciate the stylish designs and how well the items fit, often finding them true to size. People are impressed with the brand's commitment to quality materials and overall product satisfaction. However, some people mentioned significant issues with delivery, including long delays and orders not arriving as promised. Reviewers also reported problems with incomplete orders, where only parts of their purchase were received. Additionally, a few customers experienced poor communication regarding their orders and difficulties with returns or refunds.

What people talk about most

Product

Users describe ambiguous interactions with product, with many customers praising the high quality, unique... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising fast and prompt... See more

Order

Customers had ambiguous experiences with order fulfillment, with many expressing significant frustration over... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent quality... See more

Service

People report ambiguous experiences with service, with some customers praising the top-notch service, quick... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I do tend to like NVLTY clothing. But I do think having to pay £4.99 for returns is annoying. I received a faulty item a few months ago and was required to pay £4.99 to return it. Which I didn’t even... See more

Company replied

Rated 2 out of 5 stars

I ordered 5 items at the same time & only 1 item arrived and I am still awaiting my 4 other items. I also paid for next day so I am very unimpressed.

Company replied

Rated 5 out of 5 stars

Honestly speaking you guys service is top notch and I give it to your team…I bought the wrong size in small instead of large,reached out to the them via email and they helped me with all of the proces... See more

Company replied

Rated 5 out of 5 stars

If anyone's looking for alternatives to top designer jeans such as Balneciaga Lost Tapes, etc, the Vintage Stacked Jeans from NVLTY are a great pair. You can tell they take quality seriously and pay a... See more


Company details


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3.1

Average

TrustScore 3 out of 5

7K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically replies within 2 weeks

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3.1

All reviews

(6,910)

762 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience

Quality of the clothing i ordered and efficient delivery

10 June 2026
N V L T Y London logo

Reply from N V L T Y London

Hi Nathan,

We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!

Kind Regards,
N V L T Y

Rated 5 out of 5 stars

Very good quality clothing

Very good quality clothing

9 June 2026
N V L T Y London logo

Reply from N V L T Y London

Hi,

We’re glad you’re happy with your order! Thank you for your kind review.

Kind Regards,
N V L T Y

Rated 1 out of 5 stars

nvlty London clothing is a scam

nvlty London clothing is a scam , it runed by cons and a bunch of lazy employees , please don't order anything from them unless you want to loose your money.
I ordered with them outfits worthy thousands a couple of months ago till today they never did the dispatch.
The don't communicate at all .. nvlty is 💩 shit, try them at your own risk expecially if you're overseas they'll make you regret for putting your trust in them

17 April 2026
Unprompted review
N V L T Y London logo

Reply from N V L T Y London

Hi,

We are sorry to hear you have had a negative experience. If this still hasn’t been resolved please contact our customer service team via email with your order number - contact@nvltylondon.com so we can get this sorted for you.

Kind Regards,
N V L T Y

Rated 1 out of 5 stars

They never deliver orders

On the 18th of May 2026, I purchased clothes from NVLTY London for £664.91 (which cost me $1,300 AUD). They gave me Order number #365204 to track my parcel, only to realize the order number was fake. I have been trying to reach them through their site and email, and they keep telling me the exact same thing: 'Your order will be dispatched in 3 days and you'll receive it in 10 days.' It has been a month now, and they keep making excuses. They are stalling, and when I ask for a refund, they claim they cannot process it because the order is more than 14 days old. To this day, they have not dispatched my order. This is severely affecting my mental health.

18 May 2026
Unprompted review
Rated 4 out of 5 stars

Good

Ok came on time quick last time mess up order

11 June 2026
N V L T Y London logo

Reply from N V L T Y London

Hi Shane,

We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!

Kind Regards,
N V L T Y

Rated 5 out of 5 stars

My experience was smooth and very…

My experience was smooth and very efficient I got my Jeans right on time for my event and the jeans was amazing quality and fit perfectly.

11 June 2026
N V L T Y London logo

Reply from N V L T Y London

Hi Emmanuel,

We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!

Kind Regards,
N V L T Y

Rated 1 out of 5 stars

Poor customer service, expect delays and zero communication!

I placed an order on 2nd June after being promised next-day delivery at the time of purchase. I ordered two items of clothing as a present for a special occasion for my husband. Nearly two weeks later, on 13th June, I am still waiting for the remainder of my order and have received virtually no communication from the company.

After the expected delivery date passed, I contacted the company to chase my order. I received a short response apologising for the delay and inconvenience and was advised that my order would be dispatched within 1-2 working days. In my response, I explained that I had placed the order in good faith based on the advertised delivery times and expected to receive it the next day, or at the very latest the day after. I asked for an explanation for the delay and why this was not communicated to me. Despite this, my email has gone unanswered.

Only after I chased the order myself was part of it eventually dispatched. However, I am still waiting for the rest of my order, with no updates, no explanation for the delay, and no response to any of my further attempts to contact customer services.

The lack of communication has been the most frustrating part of this experience. Delays can happen, but completely ignoring customers who have already paid for their goods is unacceptable. When you spend money with a company, you expect at least a basic level of customer service and transparency.

Based on my experience, I would strongly advise potential customers to be cautious. Expect delays, expect to have to chase for updates yourself, and do not expect timely responses from customer service, if any at all!!

Very very disappointing experience!

2 June 2026
N V L T Y London logo

Reply from N V L T Y London

Hi Shereen,

We sincerely apologise for the delays with your order, this is not the service we aim to provide. We have been in contact with you via email regarding the item that is still missing from the order as there has been an issue with it.

Please get back to us at your earliest convenience so we can get this sorted for you asap.

Thanks for your patience and apologies for any inconvenience caused.

Kind Regards,
N V L T Y

Rated 5 out of 5 stars

I will Buy again

To be sincere, I am overwhelmed with what I got. The quality is very good. Ordering was straight to the point. Delivery was prompt and handled with care.

4 June 2026
N V L T Y London logo

Reply from N V L T Y London

Hi John,

We’re glad you’re happy with your order! Thank you for your kind review.

Kind Regards,
N V L T Y

Rated 1 out of 5 stars

My order was placed for next day…

My order was placed for next day delivery more then 3 days ago and I’m yet to receive any delivery information or my order, that’s poor service

9 June 2026
N V L T Y London logo

Reply from N V L T Y London

Hi Marvin,

Apologies for the delay! This was caused by a stock issue which we have discussed with you via email and made amendments to the order and delivery is scheduled to arrive tomorrow.

Thanks for your patience.

Kind Regards,
N V L T Y

Rated 5 out of 5 stars
N V L T Y London logo

Reply from N V L T Y London

Hi Henry,

We’re glad you’re happy with your order! Thank you for your kind review.

Kind Regards,
N V L T Y

Rated 5 out of 5 stars

10/10 Next day delivery and the product…

10/10 Next day delivery and the product was exactly as stated will definitely order again

2 June 2026
N V L T Y London logo

Reply from N V L T Y London

Hi Carlos,

We’re glad you’re happy with your order! Thank you for your kind review.

Kind Regards,
N V L T Y

Rated 3 out of 5 stars

Nice clothes.

I do tend to like NVLTY clothing. But I do think having to pay £4.99 for returns is annoying. I received a faulty item a few months ago and was required to pay £4.99 to return it. Which I didn’t even bother to do in the end. I’ve had to return some shorts that are too small today. They’re the same size as shorts I bought from previously NVLTY but sizing is completely off. Maybe because one is cargo and the other are jeans. So be mindful of that when ordering. I think the quality of their denim is good but others not so much for the price point.

9 June 2026
N V L T Y London logo

Reply from N V L T Y London

Hi Roselyn,

We appreciate your feedback and have taken it into consideration, regarding the item that was faulty if any pictures were provided to us before the return was sent and communicated with our customer service team we are able to provide reimbursement for this return fee.

Kind Regards,
N V L T Y

Rated 5 out of 5 stars

Great service

Great service

1 June 2026
N V L T Y London logo

Reply from N V L T Y London

Hi Navardo,

We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!

Kind Regards,
N V L T Y

Rated 5 out of 5 stars

Amazing worth buying again,infact this…

Amazing worth buying again,infact this is the best clothes l bought online and it was delivered next day without any issues or delays.

8 June 2026
N V L T Y London logo

Reply from N V L T Y London

Hi,

We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!

Kind Regards,
N V L T Y

Rated 5 out of 5 stars

Fast shipping

Fast shipping

5 June 2026
N V L T Y London logo

Reply from N V L T Y London

Hi Jeremy,

We’re glad you’re happy with your order! Thank you for your kind review.

Kind Regards,
N V L T Y

Rated 5 out of 5 stars

NvLTY in every sense of the word

I've bought clothing from countless brands over the years, but NVLTY has genuinely become my favourite by a mile. To the point where, if I'm honest, over half of my wardrobe is now NVLTY.

What first attracted me to the brand was the unique designs and attention to detail, but what has kept me coming back time and time again is the incredible quality. Every piece feels premium from the moment you put it on. The materials are thick, comfortable, durable, and hold their shape wash after wash. Whether it's hoodies, tracksuits, t-shirts, jackets, or shorts, the quality is consistently outstanding.

What separates NVLTY from so many other clothing brands is that they manage to combine luxury-level quality with modern streetwear styling. The fit is spot on, the designs are clean yet distinctive, and every collection feels fresh without trying too hard. You can tell a lot of thought goes into every product they release.

I've purchased numerous items over the years and have never been disappointed. In fact, most of my favourite outfits are now made up entirely of NVLTY pieces. Friends and family regularly ask where my clothes are from, and I always end up recommending NVLTY without hesitation.

The customer experience has also been excellent. Orders arrive quickly, packaging is always professional, and everything feels like a premium brand from start to finish.

In a market flooded with clothing brands claiming to offer quality, NVLTY genuinely delivers. They don't just sell clothes; they create pieces that make you feel confident every time you wear them.

For me, NVLTY isn't just another clothing brand anymore—it's become my go-to brand for almost everything I wear. That's probably the biggest compliment I can give. When more than half your wardrobe comes from one company, it says everything about the trust you've built in their products.

Absolutely outstanding brand, exceptional quality, incredible designs, and worth every penny. I couldn't recommend NVLTY highly enough.

5 June 2026
N V L T Y London logo

Reply from N V L T Y London

Hi Ashish,

Thank you for your kind words! We really appreciate the review.

Kindest Regards,
N V L T Y

Rated 2 out of 5 stars

Received part of my order

I ordered 5 items at the same time & only 1 item arrived and I am still awaiting my 4 other items. I also paid for next day so I am very unimpressed.

27 May 2026
N V L T Y London logo

Reply from N V L T Y London

Hi Tia,

Sorry to hear that! I have arranged for the missing items to be dispatched in 1-2 working days with next working day delivery.

Thanks for your patience and apologies for any inconvenience caused.

Kind Regards,
N V L T Y

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