Amazing! I would have never believed that this would have been so effective. My husband has always suffered with hard skin issues, despite using pumice stones, various electrical devices, foot peels e... See more
Company replied
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Couldn’t ask for quicker or more responsive customer service. I left a review saying that the nuve hasnt really worked as well as I’d hoped and that I would probably look to return the item and see if... See more
Company replied
My husband bought the Nuvé Silk 3 Pro as a present for me and I absolutely love it. The ordering and delivery process is very smooth and easy, and the small form factor, light weight design makes it s... See more
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Company details
Written by the company
Nuvé is on a mission to help women feel better than ever in their own skin. We create premium, clinically proven foot care solutions that deliver salon-quality results from the comfort of your home. Our hero product, the Silk 3 Pro, is a next-generation electronic callus remover designed to instantly smooth rough skin and restore confidence with every use. Paired with Silk Refills and our deeply nourishing Hydracare Balm, it transforms the way you care for your feet — effortlessly, effectively, and safely. We believe great results shouldn’t require costly salon visits or harsh manual tools. That’s why every Nuvé product is built for ease of use, visible results, and long-lasting comfort. With over 150,000 happy customers and a 100-Day Money Back Guarantee, we stand by our promise of smoother, healthier skin — or your money back.
100-Day Money Back Guarantee
Completely risk-free. No returns. No hassle.
We proudly stand behind every product we make. If you’re not absolutely in love with your Nuvé experience, you have a full 100 days to request a refund — no questions asked. No returns, no hassle. Just smooth, confident results or your money back.
Contact info
United Kingdom
- help@nuvebrand.com
- nuvebrand.com
4.4
Excellent
703 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Bought the Nuve silk pro 3 and was…
Bought the Nuve silk pro 3 and was great for the first few months it worked. After 6 months no battery action and basically useless and no reply from Nuve customer service… Avoid!
Replying with order # 158348
I did email but received no reply
Updated 25th August, received replacement and so far working fine. Appreciate the follow up customer service.
29 July 2026
Unprompted review
Reply from Nuvé
Update:
Hi Danielle,
I just want to follow up on this review.
We’ve reached out directly to confirm that the repalcement package was received safely. If there are still any issues at all, please let us know. We’re here to help and want to make sure everything is fully resolved.
Best regards,
Emily
*******
Update:
Hey Danielle, we found it — there was a technical issue that was causing replies sent from our help@ and support@ inboxes to not reach customers, even though they showed as delivered on our end. This is now fixed, with a safeguard in place so it can’t happen again. We’ve also followed up with you directly by email, to verify your shipping address for the replacement, really sorry this happened, and thank you for your patience while we got to the bottom of it.
***
Hi,
Thank you for sharing your feedback, and I'm sorry to hear your Silk 3 Pro has stopped working after six months.
Your purchase is covered by our 1-year warranty, so we'd be happy to help. Could you please reply with your order number or the email address you used to place your order? Once we have those details, we'll look into it right away and get this resolved for you.
We look forward to hearing from you.
Best regards,
Emily
My feet were awful
My feet were awful. The Silk 3 pro is a fantastic thing. I would totally recommend. But need to use outside if your feet are like mine!!
29 July 2026
Unprompted review
Reply from Nuvé
Hi Beverley,
Your review made me smile! We're so glad the Silk 3 Pro has made such a difference to your feet.
We also had to laugh at your tip about using it outside! It sounds like it worked its magic, and we're thrilled you're happy with the results.
Thank you so much for your recommendation and for taking the time to share your experience.
Best regards,
Emily
Delivery took quite a long time
Delivery took quite a long time. I placed my order on 14 July, but it wasn't delivered until 28 July.
The foot file itself is very good and definitely removed my hard skin effectively. However, the battery life is disappointing. After less than 30 minutes of use, it needs charging again, which is quite inconvenient.
29 July 2026
Unprompted review
Reply from Nuvé
Hi Melissa,
Thank you for taking the time to share your feedback, and I'm sorry to hear that your experience hasn't been what you expected.
I'm pleased to hear the Silk 3 Pro worked well, but the battery performance you described is unusual and certainly isn't the experience we want you to have.
Please rest assured that your purchase is covered by our 100-day money-back guarantee and 1-year warranty. We'd love the opportunity to make this right for you.
Could you please reply with your order number or the email address you used to place your order? As soon as we have those details, we'll look into your case as a priority and work with you to find the best solution, whether that's a replacement or a refund.
We sincerely apologize for both the delivery delay and the inconvenience you've experienced, and we look forward to resolving this for you as quickly as possible.
Best regards,
Emily
Order number #320115
Order number #320115 for a Silk Pro 3
I received the item on June 6th.
It has been used maybe 5 times, but now it will not charge.
I have tried to email the "help nuvebrand" addressvia the contact us button on the website but I have not even received an acknowledgement email in return!
****Update*****
I made contact with custom service on July 28th and explained that item had gone faulty.
Customer service were fantastic, they gave me the choice of a refund or replacement and they then organised a replacement item on the same day as per my request.
I received the replacement approx. 2 week later and So Nuve redeemed themselves and I have now edited the single star to 5 stars!
28 July 2026
Unprompted review
Reply from Nuvé
UPDATE@ Shaun
Hi Shaun,
We really appreciate you taking the time to come back and update your review to 5 stars! 💖
We’re so glad we were able to turn your experience around and that your replacement arrived safely. Thank you for giving us the opportunity to make things right.
If you ever need us again, we’re always here to help.
Best regards,
Emily
**
Hi Shaun,
Thank you for responding to my email!
As requested, I’ve now arranged a replacement for you, and your new order number is 380***.
We processed and dispatched your replacement package, we emailed you the shipping confirmation with your tracking details so you can follow its journey.
We really appreciate you giving us the opportunity to make this right. We genuinely care about our customers’ experience, and I hope your replacement reflects the quality and service we’re known for.
If there’s anything else I can help with in the meantime, please don’t hesitate to reach out.
Thank you again for your patience, Shaun. I hope you have a wonderful day.
Best regards,
Emily
****
Hey Shaun,
Thank you for bringing this to our attention, and I'm sorry to hear about the trouble you've experienced.
Your purchase is covered by both our 100-day money-back guarantee and 1-year warranty, so we'd be happy to put this right for you.
Please reply to this email and let us know whether you would prefer a replacement or a full refund, and we'll take care of it as quickly as possible.
We're also sorry that you didn't receive a response through the Contact Us form on our website. We'll definitely look into the issue with the contact form to make sure it's working correctly and prevent this from happening again.
We apologize for the inconvenience and look forward to resolving this for you.
Best regards,
Emily
Trust me when I say this
Trust me when I say this! This little tool is amazing!!! I was very skeptical before spending £35 when I could get an almost near copy (by design) for a fraction of the price! But trust me! It does what it advertises! I couldn’t be happy enough! using the 1st setting alone is good enough, haven’t even tried the 2nd speed.
25 July 2026
Unprompted review
Reply from Nuvé
Hi Mufis,
Thank you for you for taking the time to let us know your thoughts! We completely understand being skeptical, so it means a lot to hear that the Silk Pro exceeded your expectations.
We're thrilled it's delivering the results you were hoping for, even on the first speed setting! Thank you for giving Nuvé a chance and for taking the time to share your experience.
We hope you continue enjoying beautifully smooth feet!
Best regards,
Emily
Fantastic tool
Fantastic tool! Really suffer with my hard skin, especially more so with having fibromyalgia and this makes treating my feet so much easier. Highly recommend, more than worth the price you pay for it.
20 July 2026
Unprompted review
Reply from Nuvé
Hi Zoeie,
Your review made me smile. 💖 We're so happy to hear that the Silk 3 Pro has made caring for your feet easier, especially while managing fibromyalgia.
Knowing it's helping you treat your hard skin with less effort means so much to us. Thank you for your kind recommendation and for taking the time to share your experience.
We hope you continue enjoying your beautifully soft feet!
Best regards,
Emily
I have really bad feet
I have really bad feet. Cracked heels, calluses on my toes, and I have to wear steel toed shoes daily for my job. I stand for a ten hour shift, so I need my feet not to hurt. My husband has been filing my feet for years, and it took at least an hour every couple of weeks to get them soft again. We had progressed to using a Dremel tool, but it would slip and hit my soft skin, and it hurt. When I saw the Nuve’, I decided to try it. It is softer on my feet than the Dremel, and works better due to its shape. I can file my own feet with the Nuve’, and keep my feet soft on a weekly basis, and it only takes a few minutes. No more picking the carpet when I walk, or scratching myself when I turn over in bed, with my dry, rough feet. Absolutely love this and highly recommend it to everyone!!!!!
25 July 2026
Unprompted review
Reply from Nuvé
Hi Jessica,
Reading your review made my day! 💖 It sounds like you've tried just about everything, so hearing that the Silk 3 Pro has made such a difference means so much to us.
We're especially happy that you can now care for your feet yourself in just a few minutes, without the discomfort of other tools. That's exactly what we designed it for.
Thank you for sharing your story and for recommending Nuvé to others. We truly appreciate your support!
Best regards,
Emily
The Nuve silk is a fantastic product
The Nuve silk is a fantastic product. I was impressed by how effective at removing the hard dry skin on my heels on the first use. This is going to be a tool that I use regularly to keep my feet soft and looking good.
22 July 2026
Unprompted review
Reply from Nuvé
Hi Sarah,
What a lovely review to read! 💖 We're so happy to hear that the Silk 3 Pro made such a noticeable difference after just one use. There's nothing better than seeing those tough, dry heels transformed so quickly!
It's wonderful to know it's earned a permanent place in your self-care routine. With regular use, it'll be even easier to keep your feet feeling soft, smooth, and looking their best.
Thank you so much for taking the time to share your experience. We truly appreciate your support and hope you continue loving your Silk 3 Pro!
Best regards,
Emily
Amazing Product & Customer Service
I used the Nuve Silk 3 Pro for the first time today and I'm so impressed. It removed dry, rough skin much more easily than I expected...
Delivery was super fast, and the customer service team was quick to respond when I had a question. They were friendly and helpful throughout.
23 July 2026
Unprompted review
Reply from Nuvé
Hi Hansika,
Reading your review made my day! 💖 We're so happy to hear that your first experience with the Silk 3 Pro exceeded your expectations and made removing dry, rough skin so quick and easy.
Thank you so much for taking the time to leave such a thoughtful review. We hope your Silk 3 Pro keeps your feet feeling beautifully soft for a long time to come!
Best regards,
Emily
This is a game changer
This is a game changer, no need to look at any other type of foot scrubber. It’s made a huge difference to me not being embarrassed by my feet, it’s so easy to use too.
2 January 2026
Unprompted review
Reply from Nuvé
Hi Nevine,
I love your review! 💖 Knowing that the Silk 3 Pro has helped you feel more confident about your feet is exactly why we do what we do.
It's wonderful to hear that you've found it so easy to use and that it's made such a huge difference. There's no better feeling than being able to show off your feet without feeling embarrassed.
Thank you so much for taking the time to share your experience. We truly appreciate your support and hope you continue enjoying your beautifully smooth feet!
Best regards,
Emily
The Nuvè has changed my life
The Nuvè has changed my life. After years of terrible sore eczema feet and steroid cream use, I have been in absolute agony where the skin has become so hard and calloused I could barely walk some days. My heels cracked and bleeding. Paper thin from the cream. I received the Nuvè this morning and cannot believe the difference one use has made. I will be recommending this to everyone and definitely be giving it as gifts.
Thank you once again.
23 July 2026
Unprompted review
Reply from Nuvé
Hi Debbie,
Your review really touched us. 💖 We're so happy to hear that your first use made such a big difference after everything you've been through.
Thank you for trusting Nuvé and for recommending us to others. It truly means the world to us.
We hope your feet continue to heal and feel more comfortable with every use.
Best regards,
Emily
This product is amazing
This product is amazing. I've used other solutions (like emery boards, battery-driven rotating thing-a-bobs (sorry, can't think of what they're called), etc. But the Nuvé Silk 3 Pro is so easy to use and gentle, yet effective. I love that it's USB rechargable as my old product used AA batteries that I had to change frequently.
1 July 2026
Unprompted review
Reply from Nuvé
Hi Steve,
What a great review, thank you! 💖 We're so glad the Silk 3 Pro has outperformed the other foot care tools you've tried.
It's great to hear you're enjoying how gentle, effective, and convenient it is, especially the USB rechargeable design.
Thank you for taking the time to share your experience. We hope you continue loving your Silk 3 Pro!
Best regards,
Emily
Missing order and no customer support response - UPDATED
I rarely leave negative reviews, but I'm extremely disappointed with the customer service.
I ordered a Nuvé Silk 3 Pro (Order #353027), which was marked as delivered on Tuesday 14th July. I went to collect it shortly after receiving the delivery notification, but the parcel wasn't there. I contacted my neighbours in case one of them had picked it up by mistake, but unfortunately none of them had received it.
Since then, I have sent three emails to Nuvé's customer support addresses, including their info and help email inboxes, reporting the missing delivery. I have not received a single acknowledgement or response, not even an automated email to reassure me that my emails had been received and that the matter was being looked into.
I have noticed that some replies to other 1-star reviews mention that Nuvé has responded to customers' emails. I want to clarify that, in my case, I have definitely not received any response from Nuvé. I have checked my inbox and junk/spam folders numerous times daily to make sure I haven't missed a response.
To make matters worse, I have continued to receive promotional emails encouraging me to buy more products, despite my missing order remaining unresolved!
I was genuinely looking forward to using the Silk 3 Pro after reading so many positive reviews, and had specifically ordered it in preparation for my holiday. Unfortunately, my holiday has now come and gone, and I still haven't received the product or any response to my emails, which has been incredibly disappointing.
I'm leaving this review in the hope that someone from Nuvé will finally respond and investigate my missing order. If this matter is resolved, I'll be happy to update my review accordingly.
UPDATE:
Following my original review, Nuvé contacted me on 22nd July, apologised for the situation and confirmed that they had investigated the delivery with the courier. They arranged a replacement Silk 3 Pro and also stated that they had previously responded to my email, but that I hadn't received it.
On 28th July, I finally received a response to one of my earlier emails. They again apologised and confirmed that a replacement had been arranged, providing tracking details.
On 30th July, Nuvé updated their reply to my Trustpilot review, explaining that they had identified a technical issue which had prevented some of their email replies from reaching customers. They also sent me a copy of this response by email. I have actually experienced this type of issue in one of my previous jobs, so I understand that these things can happen and don't doubt that this was the case here. Had I not experienced something similar myself, I might have been more sceptical of the explanation.
They also confirmed that they had sent me a complimentary Hydracare Balm as a gesture of goodwill.
The replacement Silk 3 Pro was successfully delivered on 31st July, and the complimentary Hydracare Balm was delivered on 5th August.
I have now used the Silk 3 Pro and was genuinely very impressed with it. It was easy to use and left my feet feeling incredibly smooth. I'm yet to use the Hydracare Balm, but it looks like a really good-quality product and smells amazing, so I'm looking forward to trying it.
Overall, I'm pleased that Nuvé ultimately resolved the situation, that I can now enjoy the product, and I appreciate the complimentary Hydracare Balm. I've therefore changed my rating from 1 star to 3 stars, as while the product itself has certainly impressed me, I hope Nuvé continues to improve its customer service.
14 July 2026
Unprompted review
Reply from Nuvé
UPDATE:
Hi Sheryl,
We recently identified a technical issue that prevented some of our email replies from reaching customers. While we had responded, those emails unfortunately were not delivered, which understandably caused frustration. We sincerely apologize for this.
The issue has now been fully resolved, and we've taken steps to ensure it doesn't happen again.
We're committed to making this right. We've already sent a replacement for your order (Order #3724**), and it's currently in transit to you.
As a small gesture of goodwill and to thank you for your patience, we've also sent you a complimentary Hydracare Balm (Order #3801**), which is also on its way.
We truly appreciate your patience and understanding, and we'd love the opportunity to restore your confidence in Nuvé. If you have any questions or need anything else, please don't hesitate to let us know.
Kind regards,
Emily
Delivery is shocking!
*** EDITED*****
It finally arrived, and I have to say it was worth the wait!!! Upgraded the stars to a 4!
Delivery is shocking!! Almost 4 weeks! Tracking bumps from, "out for delivery" to " we are expecting you parcel" can't get hold of a human to resolve.
20 July 2026
Unprompted review
Reply from Nuvé
Hi Nikola,
Thank you for updating your review. 💖
First, I'd like to sincerely apologize for the delay with your delivery. We completely understand how frustrating it is when tracking updates are inconsistent and your order takes much longer than expected.
That said, we're so pleased to hear that once your Nuvé arrived, it was worth the wait! Knowing you're happy with the product really means a lot to us.
Thank you as well for updating your rating. If there's ever anything we can help with, whether it's a question about your device or anything else, please don't hesitate to email or send us a DM. We're always here for you.
Best regards,
Emily
I have a rule!
I have a rule. Don’t buy anything that is advertised on social media. I’ve been stung in the past. Fortunately my friend gifted me the Nuve Foot File as she knew I struggled to keep my feet in good shape. I have been delighted with it. I even took to my Beauty Salon for the therapist to use. She loved it too.
17 July 2026
Unprompted review
Reply from Nuvé
Hi Lindsay,
Your review really made me smile. 💖
We completely understand your rule about social media ads, and we're honoured that your friend introduced you to Nuvé instead. It's wonderful to hear we've changed your mind!
The fact that you even took your Nuvé Foot File to your beauty salon, and that your therapist loved it too, is such an amazing compliment. Recommendations from both happy customers and beauty professionals mean the world to us.
A big thank you to your thoughtful friend, and thank you for taking the time to share your experience. We hope your Nuvé continues to keep your feet looking and feeling their best.
Best regards,
Emily
Great product highly recommend!
Great product! First time using it and my feet are as smooth and pristine as they would be after professional treatment. Highly recommend.
16 July 2026
Unprompted review
Reply from Nuvé
Hi Abi,
Reading your review made me smile. 💖
There's nothing better than hearing that your very first use gave you results that felt just like a professional treatment. That's exactly the experience we hope every customer has!
Thank you for taking the time to share your feedback and for recommending Nuvé. We hope your Silk Pro keeps your feet feeling beautifully smooth with every use.
Best regards,
Emily
Amazing
Amazing, my first microneedling session, can’t believe how awesome it was. Results are fantastic after 1 appointment. Can’t wait for the next one. Izzy is fantastic. (Sorry, don’t know how to change it, this is for Nuve Cranbrook, Kent)
13 July 2026
Unprompted review
Reply from Nuvé
Hi Karen,
Thank you for taking the time to leave a review. 💖
We did notice that your review mentions a microneedling session and Izzy. As Nuvé doesn't provide microneedling services, we're wondering if your review may have been intended for another business.
If so, we completely understand. If you've also had the chance to use any of our Nuvé products, we'd absolutely love to hear about your experience with them too.
Thank you again, and we appreciate your time.
Best regards,
Emily
The product is superb and the service…
The product is superb and the service even better. Highly recommend ⭐️⭐️⭐️⭐️⭐️
19 July 2026
Unprompted review
Reply from Nuvé
Hi Sophie,
Reading your review put a smile on my face. 💖
It's wonderful to hear that you loved not only your Nuvé product but also the service you received. We work hard to make sure every customer has a great experience from start to finish, so your kind words truly mean a lot.
Thank you for your recommendation and for choosing Nuvé. We hope you continue enjoying your product for a long time to come!
Best regards,
Emily
Excellent service and fantastic…
Excellent service and fantastic product, wish I had found it before
9 July 2026
Unprompted review
Reply from Nuvé
Hi,
Thank you so much for your kind words! 💖
We're delighted to hear you had such a great experience with both our service and your Nuvé Silk Pro. Comments like yours make all the hard work worthwhile.
We only wish we'd found you sooner too! 😊
Thank you for choosing Nuvé and for taking the time to share your experience. We hope you continue enjoying beautifully smooth feet for years to come.
Best regards,
Emily
Love it!!!
I just received it. I used it on my feet this morning, and it's an absolute little gem. It works really well. I'm really happy with this purchase. It's a big improvement over my little foot file.
15 July 2026
Unprompted review
Reply from Nuvé
Hi Johanne,
Thank you for your lovely review! 💖
I'm so happy to hear your first experience with Nuvé Silk Pro was such a positive one. There's nothing better than opening a new product and finding that it actually lives up to your expectations!
It's wonderful to know it's already a big improvement over your previous foot file and that you're so happy with your purchase.
Thank you for choosing Nuvé. We hope it keeps your feet feeling beautifully smooth for years to come!
Best regards,
Emily
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