Amazing! I would have never believed that this would have been so effective. My husband has always suffered with hard skin issues, despite using pumice stones, various electrical devices, foot peels e... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Couldn’t ask for quicker or more responsive customer service. I left a review saying that the nuve hasnt really worked as well as I’d hoped and that I would probably look to return the item and see if... See more
Company replied
My husband bought the Nuvé Silk 3 Pro as a present for me and I absolutely love it. The ordering and delivery process is very smooth and easy, and the small form factor, light weight design makes it s... See more
Company replied
Company details
Written by the company
Nuvé is on a mission to help women feel better than ever in their own skin. We create premium, clinically proven foot care solutions that deliver salon-quality results from the comfort of your home. Our hero product, the Silk 3 Pro, is a next-generation electronic callus remover designed to instantly smooth rough skin and restore confidence with every use. Paired with Silk Refills and our deeply nourishing Hydracare Balm, it transforms the way you care for your feet — effortlessly, effectively, and safely. We believe great results shouldn’t require costly salon visits or harsh manual tools. That’s why every Nuvé product is built for ease of use, visible results, and long-lasting comfort. With over 150,000 happy customers and a 100-Day Money Back Guarantee, we stand by our promise of smoother, healthier skin — or your money back.
100-Day Money Back Guarantee
Completely risk-free. No returns. No hassle.
We proudly stand behind every product we make. If you’re not absolutely in love with your Nuvé experience, you have a full 100 days to request a refund — no questions asked. No returns, no hassle. Just smooth, confident results or your money back.
Contact info
United Kingdom
- help@nuvebrand.com
- nuvebrand.com
4.4
Excellent
706 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unable to get a response from a human / Money taken…
I placed an order for a foot file and replacement heads on Sunday 2nd August, totalling £44. The payment was taken from my bank account on 3rd August.
However, I never received an order confirmation or order number, so I have no way of checking whether my order has been processed or when I can expect delivery.
I have contacted Nuve customer service twice via email, providing all the information they have requested, including my name, email address, address, date of purchase and payment details. Unfortunately, on both occasions I have received what appears to be the same automated/AI response saying that they cannot locate my order and asking me to provide the very same information I have already supplied.
At this point, I simply want to speak to an actual person who can locate my order and confirm what is happening.
The money has been taken from my account, but I have received no order confirmation, no order number and no useful customer service response. This is extremely frustrating and not the level of customer service I would expect.
Please can someone from Nuve actually look into this and contact me directly?
2 August 2026
Unprompted review
Reply from Nuvé
Hi Angie,
I’m very sorry for the frustration this has caused, especially after you’ve already provided your information and still haven’t received a clear answer.
We recently identified a technical issue affecting some of our support emails, which resulted in some messages and replies not reaching customers as they should. This has now been fixed, and safeguards have been put in place to prevent it from happening again.
I’d really like to look into your order personally and get this resolved. Could you please provide the full name and email address used when placing the order? Once I have those details, I’ll search our system and confirm exactly what has happened with your payment and order.
We’re here to help, and I’m sorry you’ve had to work this hard just to get an answer from us.
Best regards,
Emily
Order
I had a terrible first time experience with nuve, because after placing my order, I did not get a confirmation email for days and getting through to a customer service agent was impossible. Took some days after I made a review about it and this was resolved and my order was delivered on time. I love it for its efficiency and ease of use, however, as a company, they really need to up their game with their customer service, enough with the AI assistants.
7 August 2026
Unprompted review
Reply from Nuvé
Hi Linda,
I’m really sorry for the frustration, especially after being charged and not receiving an order confirmation.
We’re here and we’d be happy to look into this personally for you. Could you please provide your order number, if you have one, and the email address you used when placing the order?
Once we have those details, we’ll check our system and help get this sorted as quickly as possible.
Best regards,
Emily
Great Product
When my new device arrived, I was pleasantly surprised to see that it was rechargable. I have used similar products in the past, but they all required batteries. Also, they were not near as effective. I use my device nearly every day, and I'm surprised how much dead skin comes off. My massage therapist noticed a real difference in my heels.
7 July 2026
Unprompted review
Reply from Nuvé
Hi Wendy,
Thank you for the lovely review! 💖 We’re so happy to hear the Silk 3 Pro has been more effective than the other devices you’ve tried, and that you’re enjoying the convenience of it being rechargeable.
The fact that your massage therapist noticed the difference too is wonderful to hear!
Thank you for choosing Nuvé and sharing your experience.
Best regards,
Emily
This small gadget has changed how my…
This small gadget has changed how my feet look, its easy to use not messy it gives results withing 10 minutes its a no brainer. I love the way its made my feet feel I can reach right under my toes game changer cheaper than the salon visits and now dont have big bulky foot files to hold. Doing great guys. This is a true write up for a great product I only wish I had done a before and after.
4 August 2026
Unprompted review
Reply from Nuvé
Hi Jacquie,
What a fantastic review, thank you! 💖 We’re so happy the Silk 3 Pro has made such a difference and that you’re getting great results in just minutes.
We especially love hearing that it’s replaced those bulky foot files and expensive salon visits!
Thank you for your support and for sharing such a genuine experience with us. We really appreciate it.
Best regards,
Emily
The Nuve Silk 3 Pro is a Pro!!
The Nuve Silk 3 Pro is working just as I saw on Instagram. Ordering was very easy but it did take a while for delivery.
The product is very gentle and easy to operate but does deliver the results you want. I also purchased the refills so I guess I’m in for the long haul. I’ll finally have some pretty feet!
3 August 2026
Unprompted review
Reply from Nuvé
Hi SD,
Thank you for the lovely review! 💖 We’re so glad the Silk 3 Pro lived up to what you saw on Instagram and that you’re already enjoying the results.
We’re sorry delivery took a little longer than expected, and we really appreciate your patience. It sounds like you’re definitely in for the long haul with those refills! 😊
Here’s to beautifully smooth feet from now on. Thank you for choosing Nuvé!
Best regards,
Emily
Delivery time is diabolical
I placed an order on 29th July for the roller machine and spare rollers. It states delivery 5 to 9 days, today is 7th aug which is day 9 and still not out for delivery, very unhappy with delivery time scale, also thought this was a UK item.......
7 August 2026
Unprompted review
Reply from Nuvé
UPDATE@ Karen
Hi Karen,
I’m very sorry for the delay and completely understand your disappointment.
Your original parcel has now arrived in the UK and is expected to be delivered between August 8–12. However, given how long you’ve already waited, we didn’t want to leave you relying on that shipment alone.
We’ve arranged a second package, Order #3936**, to make sure you receive your Nuvé. We’ve also included a complimentary Nuvé Hydracare Balm as a small apology for the inconvenience.
We sincerely apologize that your first experience with us hasn’t been as smooth as it should have been. We hope our efforts to put things right, and ultimately the products themselves, help restore your confidence in Nuvé.
Best regards,
Emily
****
Hi Karen,
I’m sorry you’re still waiting for your order. I completely understand how frustrating this is when you were expecting it within the stated timeframe.
Our UK delivery estimate is 5–9 business days, as stated on our website. Could you please provide your order number and the email address used to place the order? We’ll be happy to check the tracking and see exactly where your parcel is.
Please rest assured that if your parcel isn’t delivered within the expected timeframe, we’ll make it right. We can arrange a replacement with a complimentary Nuvé item, or if you’d prefer, we can discuss a refund instead.
We’d really appreciate the opportunity to look into this and get it resolved for you.
Best regards,
Emily
Caution! Dangerous to use!
I just received the Nuve Silk 3 Pro today. I really liked this product at first but while carefully trying it out for the first time, it painfully caught my skin in it and left a nasty bruise on my ankle! Trying to decide whether to return or not… ouch.
6 August 2026
Unprompted review
Reply from Nuvé
Hi Lisa,
I'm so sorry to hear this happened, and I hope your ankle is okay.
This is certainly not a typical experience with the Silk 3 Pro, and we take feedback like this seriously. We've also reached out to you directly by email so we can follow up properly.
Please rest assured that your purchase is covered by our 100-day money-back guarantee, and I've already processed a full refund for you. There's no need to return the device.
We sincerely apologize for the experience and appreciate you bringing it to our attention.
Best regards,
Emily
Good product, reflects as perceved on adverts...
Firstly, this product is spot-on - I was pleasantly surprised with the accuracy of the Nuve in comparison to the ads I’d seen on Instagram. There are several failings though – which are the reasons for the 3/5 rating. The product generally is a firm 4.5/5.
Charging – the charging port within the device should be a USB-C, not the cylindrical/DC power cable with an old USB type A, I feel that this would be easy enough to adapt/build-in and be a bonus for customers not needing ‘another charging cable!’.
Packaging – for the sake of an extra £1-£2, (for example) to include a carrycase for this would be handy. The packaging isn’t suitable for permanent storage.
Delivery (UK) – From placing the order, it took a good 8-9 days for this item to be delivered, which I was also charged! I don’t necessarily mind a delivery-fee, but if that’s the case, I expect it in 1-2 days, 3 days maximum!
5 August 2026
Unprompted review
Reply from Nuvé
Hi Craig,
Thank you for such detailed and constructive feedback. We're really pleased to hear that the Silk 3 Pro lived up to what you saw in our adverts and that you'd rate the product itself so highly.
Your suggestions regarding USB-C charging and a proper storage case are genuinely helpful, and we'll make sure they're shared with our product team.
Regarding delivery, we do our best to clearly communicate our processing and shipping times. UK orders generally require around 2 business days for processing, followed by 5-9 business days for delivery, I am sorry it is not as expacted. That said, we completely understand your point about paying a delivery fee, so we've gone ahead and refunded your shipping charge as a gesture of goodwill.
Thank you again, Craig. We really appreciate the honest feedback and will use it to help us improve. If you need anything needs aour attention, feel free to email us, we're always here to help.
Best regards,
Emily
Fabulous product
Fabulous product. I’m a very sceptical person when it comes to products I see on FB or TikTok but this definitely lives up to the hype. Quick delivery, excellent customer care, easy to use and above all does what it should. My feet haven’t been this smooth since my teenage years which was a fair while ago 😂
24 July 2026
Unprompted review
Reply from Nuvé
Hi Sarah,
This made us smile! 💖 We completely understand being skeptical about products you see on social media, so we're thrilled the Silk 3 Pro lived up to the hype.
Smooth feet, quick delivery and great service, that's exactly the experience we want for our customers. And we loved the teenage-years comment!
Thank you for giving Nuvé a chance and for sharing such a lovely review.
Best regards,
Emily
I get really dry hard skin on my feet…
I get really dry hard skin on my feet in summer. It’s quite unattractive! I was skeptical buying Nuve because it’s not the cheapest device especially if you purchase refills and the cream. However, it’s probably the best £60 I’ve spent in a year! I cannot believe the difference just one use has made! Worth every single penny!
5 August 2026
Unprompted review
Reply from Nuvé
Hi Sarah,
What a wonderful review, thank you! 💖
We completely understand being skeptical, especially when you've tried other products before. Hearing that the Silk 3 Pro made such a difference after just one use, and that you consider it some of the best money you've spent, means so much to us.
Enjoy those beautifully smooth summer feet! Thank you for choosing Nuvé.
Best regards,
Emily
Finally something that actually works!!!
Finally something that actually works ! After spending a small fortune on every foot softening cream known to man, fancy files that promised the earth and pedicures of every description , this foot file has done the job !! and in minutes ! Couldn’t believe the difference on my extremely dry heels after just one use . For the first time my heels looked and felt super smooth , I now wear my flip flops with pride rather than embarrassment !!!! Don’t think this is just hype - this actually works and for less than the cost of a pedicure !!!
4 August 2026
Unprompted review
Reply from Nuvé
Hi Gillian,
We absolutely loved reading this! 💖 After trying so many creams, files and pedicures, we're thrilled that the Silk 3 Pro finally gave you the results you were looking for, and after just one use!
Enjoy wearing those flip-flops with pride. 😊 Thank you so much for your wonderful recommendation and for giving Nuvé a try.
Best regards,
Emily
Fast delivery and a fantastic product…
Fast delivery and a fantastic product for removing that hard skin from your heals.
This product is a game changer.
13 July 2026
Unprompted review
Reply from Nuvé
Hi Graham,
Thank you for the fantastic review!
We're so pleased your Silk 3 Pro arrived quickly and is doing such a great job on those hard heels. Hearing you call it a game changer really means a lot to us!
Thank you for choosing Nuvé and for sharing your experience.
Best regards,
Emily
Avoid! Never arrived, zero communication, forced to raise a bank chargeback
Absolute joke of a company. I placed two separate orders with Nuvé. Both were marked as "delivered" but never actually arrived. I checked my entire property and spoke to all my neighbours—nothing.When I contacted customer service, I received a copy-paste automated reply from "Genie" promising an immediate escalation to a human colleague. They completely ghosted me. I sent a formal warning giving them 24 hours to provide a delivery update or a refund before I involved my bank. They completely ignored it.I have now been forced to initiate a formal chargeback dispute through my bank for both transactions to get my money back. They take your cash, fail to deliver the items, and then completely cut off communication. Save your money and shop elsewhere. Shocking service.
21 July 2026
Unprompted review
Reply from Nuvé
Hello,
I'm very sorry to read about your experience, and I understand why you're so frustrated.
We also wanted to let you know that we recently identified a technical issue that prevented replies sent from our help@ and support@ inboxes from reaching some customers, even though they appeared as delivered on our end. The issue has now been fully resolved, and we've put safeguards in place to ensure it can't happen again.
Could you please reply with the email address used for your purchases and order number? We'd like to investigate what happened with both orders as a priority.
Once we have your details, we'll review the delivery information, our previous correspondence, and do everything we can to resolve this as quickly as possible.
We look forward to hearing from you.
Best regards,
Emily
The device is truly remarkable
The device is truly remarkable. It make you feet satin soft within minutes. This was otherwise an ordeal and time consuming.
Thanks for making this foour tender feet.
1 August 2026
Unprompted review
Reply from Nuvé
Hi Sid,
Thank you so much for your wonderful review! 💖
We're delighted to hear that the Silk 3 Pro has made caring for your feet so much easier and that you're enjoying such soft, smooth results in just a few minutes.
Thank you for choosing Nuvé and for taking the time to share your experience. It truly means a lot to us.
Best regards,
Emily
Best gadget for your feet!
I purchased the Nuve and I am glad I did. This gadget is quite easy to use and once you get into a routine you’ll find that your feet are soft to the touch. Don’t forget to get the HydroBalm. It helps keep them soft after treatment. I’ve tried those supermarket products. They’re nothing compared to a professional pedicure. But Nuve can be part of your routine to give you the feeling of your feet, just like a pedicure! Try it and I’m sure you’ll agree!
1 July 2026
Unprompted review
Reply from Nuvé
Hi Ellen,
Thank you for such a wonderful review! 💖
We're so happy to hear the Silk 3 Pro has become part of your foot care routine. There's nothing better than hearing your feet feel as soft as they do after a professional pedicure.
We also love that you're enjoying the Nuvé Hydracare Balm. They really do make the perfect combination for keeping feet smooth and hydrated.
Thank you for your recommendation and for taking the time to share your experience. It truly means a lot to us!
Best regards,
Emily
Great product & Customer Care.
I am so pleased and impressed with the Silk 3 Pro product! It’s the first product I’ve bought like this and I was initially a bit worried and skeptical about it, despite the great reviews. However, the reviews and website information was totally true, it is a great product and I highly recommend it. So glad I purchased it. The product substantially, if not completely removes rough and tough skin. It’s excellent. I recommend putting your foot in a carrier bag or perhaps over the bath whilst using it, as it superbly removes unwanted skin. The product comes with very clear and easy to follow instructions on a one-sided A5 page, so not lots of reading and a very useful reference. It was lovely to receive a follow up email from Nuve and the option to reply if I needed any further help or advice too.
3 August 2026
Unprompted review
Reply from Nuvé
Hi Sarah,
Thank you so much for your thoughtful review! 💖
We're delighted that you decided to give the Silk 3 Pro a try despite your initial skepticism, and even happier that it exceeded your expectations. Knowing you found it effective, easy to use, and well worth the purchase means so much to us.
Thank you as well for your kind words about our customer care. We want every customer to know we're here whenever they need us, so it's wonderful to hear the follow-up email made a difference.
We truly appreciate your recommendation and your helpful tip for future users. Enjoy your beautifully smooth feet!
Best regards,
Emily
Terrific and immediate results
Terrific and immediate results!
So very pleased with this wee gadget. It has transformed my hubby’s feet and all in a matter of minutes. Delighted with it. So a big fat recommendation from us. Flip flops are now an option!
29 July 2026
Unprompted review
Reply from Nuvé
Hi Mrs Baxter,
What a wonderful review, thank you! 💖
We're so happy to hear the Silk 3 Pro delivered such immediate results for your husband. Knowing it transformed his feet in just a few minutes is exactly what we love to hear.
We especially loved your comment about flip-flops being an option again! 😊 Thank you for your recommendation and for taking the time to share your experience.
Best regards,
Emily
The unit came but can not be charged.
The unit came but can not be charged.
The cord doesn't seem to fit the device
I have sent emails but have gotten no response
What a waste time
16 July 2026
Unprompted review
Reply from Nuvé
Hi Moira,
I'm so sorry to hear about your experience.
We found the issue that prevented us from responding to your earlier emails. There was a technical problem affecting messages sent from our help@ and support@ inboxes, where replies appeared to be delivered on our end but never reached some customers. The issue has now been fully resolved, and we've put safeguards in place to ensure it doesn't happen again.
I'm very sorry for the frustration this caused.
To get this resolved as quickly as possible, I've already arranged a replacement, and your new order number is 3854**. You'll receive another email with your tracking details as soon as it ships.
As a small apology for the inconvenience, we've also included a complimentary Nuvé Hydracare Balm with your replacement. We hope you'll enjoy it.
Thank you for your patience and for giving us the opportunity to make this right. If there's anything else you need, just reply to this email and I'll be happy to help.
Best regards,
Emily
Lost item
I ordered the Nuve Silk Pro (Order #359799) and waited. Despite the wait, I was happy to see it finally out for delivery. Item wasn't delivered, and has now been 'out for delivery' for 10 days. Was then advised to contact Nuve by the delivery company to make them aware that my item has been lost in the system. I have had one chatbot response to my email, and despite being told my issue had been passed over to a customer service agent to look into this days ago, there has been no further communication from Nuve.
Hello, late update: I have, since this last review, received a replacement item, thank you! The Nuve Silk Pro 3 is fantastic and just as I had anticipated. I also received a complementary gift.
The customer service in dealing with a replacement item has been brilliant. Thanks again, very happy now!
21 July 2026
Unprompted review
Reply from Nuvé
Hi Michelle,
Thank you for bringing this to our attention.
I'm so sorry to hear that your parcel appears to have been lost in transit. I completely understand how frustrating this must be, especially after waiting for your order to go out for delivery.
We've already started an inquiry with our shipping partner to investigate what happened to your original package. In the meantime, I didn't want to keep you waiting any longer, so I've already processed a replacement order (#385441), which will be shipped to you as soon as possible.
As a small apology for the inconvenience, we've also included a complimentary Nuvé Hydracare Balm with your replacement. We hope you'll enjoy it.
Again, I'm very sorry for the delay and the lack of communication you experienced. Thank you for your patience while we get this resolved, and we hope your replacement arrives with you very soon.
Best regards,
Emily
Silk Rough Skin Remover
Very pleased with my Silk rough skin remover as my feet feel so smooth now and have thrown away my emery boards. I won’t be using them again! It recharges very quickly too.
16 July 2026
Unprompted review
Reply from Nuvé
Hi Jackie,
What a lovely review to read! We're so happy to hear your Silk 3 Pro has left your feet feeling so smooth.
It sounds like your emery boards have officially been retired! We're also glad you've found the quick recharging so convenient.
Thank you for taking the time to share your experience. We really appreciate your support and hope you continue enjoying your Silk 3 Pro!
Best regards,
Emily
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.