Amazing! I would have never believed that this would have been so effective. My husband has always suffered with hard skin issues, despite using pumice stones, various electrical devices, foot peels e... See more
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Couldn’t ask for quicker or more responsive customer service. I left a review saying that the nuve hasnt really worked as well as I’d hoped and that I would probably look to return the item and see if... See more
Company replied
My husband bought the Nuvé Silk 3 Pro as a present for me and I absolutely love it. The ordering and delivery process is very smooth and easy, and the small form factor, light weight design makes it s... See more
Company replied
Company details
Written by the company
Nuvé is on a mission to help women feel better than ever in their own skin. We create premium, clinically proven foot care solutions that deliver salon-quality results from the comfort of your home. Our hero product, the Silk 3 Pro, is a next-generation electronic callus remover designed to instantly smooth rough skin and restore confidence with every use. Paired with Silk Refills and our deeply nourishing Hydracare Balm, it transforms the way you care for your feet — effortlessly, effectively, and safely. We believe great results shouldn’t require costly salon visits or harsh manual tools. That’s why every Nuvé product is built for ease of use, visible results, and long-lasting comfort. With over 150,000 happy customers and a 100-Day Money Back Guarantee, we stand by our promise of smoother, healthier skin — or your money back.
100-Day Money Back Guarantee
Completely risk-free. No returns. No hassle.
We proudly stand behind every product we make. If you’re not absolutely in love with your Nuvé experience, you have a full 100 days to request a refund — no questions asked. No returns, no hassle. Just smooth, confident results or your money back.
Contact info
United Kingdom
- help@nuvebrand.com
- nuvebrand.com
4.4
Excellent
704 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I absolutely LOVE my Nuve Silk!
I absolutely LOVE my Nuve Silk! The quality is amazing, and it has quickly become one of my favorite at home self-care tools! I highly recommend it to anyone considering giving it a try, you won’t be disappointed! Additionally, the customer service is phenomenal too. They truly go above and beyond to make sure their customers are happy.
23 August 2026
Unprompted review
Reply from Nuvé
Hi Jessica,
This made our day, thank you! 💖 We’re so happy the Silk 3 Pro has earned a spot among your favorite self-care tools.
And your kind words about our customer service mean just as much to us. We always want our customers to feel looked after, so it’s wonderful to hear that reflected in your experience.
Thank you for the amazing recommendation! If you ever need anything, we’re always here to help.
Best regards,
Emily
Do not go near this seller/company
Do not go near this seller/company. I placed an order 18 days ago and it is still nowhere to be seen. I queried them on it today and they told me it is a 5 - 9 day delivery and keep waiting. Zero assistance, zero offer to refund my money (even though they haven't kept up their end of the deal of delivery time frame). I believe this company is operating a scam. I will be attempting somehow to get money refunded.
I just searched other reviews on this site and quite a few informing that item broke almost immediately. At least it was delivered to break!!!
24 August 2026
Unprompted review
Reply from Nuvé
Hi Rod,
I’m very sorry for the frustration and completely understand your concern after waiting this long for your order.
We’d like to look into this personally and get it resolved. Could you please provide your order number and the email address used to place the order? We’ll check the latest tracking and see exactly what has happened with your parcel.
Please also rest assured that your purchase is protected by our 100-day money-back guarantee and 1-year warranty. Whether the issue is with delivery or the product itself, we’re here to help and will make sure you’re taken care of.
We’d really appreciate the opportunity to resolve this for you.
Best regards,
Emily
An easy 10/10 - worth the hype
Like others have said; it’s a bit of a gamble when you see something that sounds amazing on the internet, however this foot file truly is brilliant! It is really easy to use and clean and really does get through a lot of calloused skin very quickly. I’ve had other electric foot files and used scrapers, pumice etc and the results are nowhere near as good or as quick. It’s one of the best buys I’ve had for a long time and it’s made sorting my feet out a quick job rather than a chore. I’m not sure how long the replacement files will last however after using the rougher one to do both my feet it still seems like it has more use in it. It creates loads of dust which is exactly what you want but is messy - this is not a criticism but worth planning for with towels/using outside for easy clean up. It’s 10/10 for me.
23 August 2026
Unprompted review
Reply from Nuvé
Hi Rebecca,
An easy 10/10, we love hearing that! 💖 Thank you for taking a chance on Nuvé.
We’re so happy the Silk 3 Pro has turned foot care from a chore into something quick and easy. And your tip about planning for the dust is a great one, especially for that first big session!
Thank you for such a detailed and helpful review. If you ever have any questions about the refills or need anything else, we’re always here to help.
Best regards,
Emily
Buy a cheaper one, it won’t be any different
The product is ok, no better than my friend’s which was a third of the price from the world’s largest online retailer. Though with this Nuve one, I did smell it overheating and it burnt my feet on the higher setting.
I have emailed Nuve twice over the course of 7 days to request a refund, as per their ‘100 day no questions asked guarantee’, but haven’t heard back.
I bought this product against my better judgement, and won’t be falling for social media hype and 1000’s of ‘rave’ reviews again. I’d advise anyone reading this not to, too.
At least I’m not getting endless promotional emails from Nuve now - every cloud has a silver lining! Though this does go to show that they have perhaps received my emails regarding the refund after all…
Hello Emily, thank you for your response below. Can you please provide an email for me to contact you with the details you ask for? I have already emailed the one you state on your site and that is the one that is being ignored. My order number is #390101. I am not willing to provide personal details such as my name and email address on this public platform. Thank you.
14 August 2026
Unprompted review
Reply from Nuvé
UPDATE@SH
Hi Suzanne,
Thank you for providing your order number. We’re very sorry that your previous emails were missed and for the experience you’ve had with the device.
We’ve now emailed you directly, processed a full refund under our 100-day money-back guarantee, and offered a complimentary replacement under our 1-year warranty.
Please reply directly to our email to confirm your shipping details so we can take care of the replacement.
Best regards,
Emily
**
Hi SH,
I’m really sorry to hear about your experience, especially the overheating you described. This is very unusual feedback for us, and not something we commonly hear about the Silk Pro, so we’d like to look into it properly.
Could you please provide your order number and the email address used to place your order so we can locate your purchase and previous emails?
Please rest assured that we absolutely honor our 100-day money-back guarantee, no questions asked. Once we have your details, we’ll make sure your refund is taken care of.
We’re sorry you’ve had to chase us, and we’d really appreciate the opportunity to make this right.
Best regards,
Emily
Excellent piece of foot care
Excellent piece of foot care. I use it regularly as I do a great deal of walking, resulting in hard skin. After use, a big dollop of foot care cream spread around, a pair of socks put on for a few hours, and my feet are in excellent condition. Good use of my money.
10 August 2026
Unprompted review
Reply from Nuvé
Hi Maddy,
Thank you for sharing this! It sounds like you’ve got a great little foot care routine going, especially after all that walking.
We’re really happy to hear the Silk 3 Pro has been money well spent for you. Thank you for choosing Nuvé, and if you ever need anything, we’re always here to help.
Best regards,
Emily
Took a while to arrive but definitely…
Took a while to arrive but definitely worth the wait. I can’t believe how well it works. After just one go with it my feet are already softer than they have been in years. No pain either. Amazing job. You won’t regret buying this!
18 August 2026
Unprompted review
Reply from Nuvé
Hi BW,
Thank you so much for the lovely review! We’re sorry you had a bit of a wait, but we’re really happy to hear the results made up for it.
Knowing you noticed such a difference after your very first use is wonderful. Thank you for recommending Nuvé, and if you ever need anything, we’re always here to help.
Best regards,
Emily
I didn’t really know what to expect…but it’s great!
I didn’t really know what to expect buying something I saw off Instagram, but honestly the foot grinder I got from Nuve works great. It will definitely smooth down rough feet, you just need to ideally do it outside since it generates a lot of fine dust. It’s great to have both the rough pumice and the smoother one to use after. I also think the battery charge has held up really well, and I haven’t felt it necessary to use a higher power setting so that’s nice too!
1 June 2026
Unprompted review
Reply from Nuvé
Hi Sally,
Thank you for giving Nuvé a chance! We know buying something you first spotted on Instagram can feel like a bit of a gamble, so we’re really happy it turned out to be a great purchase for you.
And yes, using it somewhere easy to clean is definitely a good idea when there’s a lot of dry skin to tackle! 😊
Thank you for the 5 stars and for sharing your experience. If you ever need anything, we’re always here to help.
Best regards,
Emily
One use is all it took!
One use is all it took! Amazing product
I’ve tired similar products from other brands, manual foot files, cream, foot socks. Nothing worked. One use of this, 6-7 minutes on each heel, and all the dry cracked skin was cleaned off. I thought I’d need a few daily goes minimum to clear my heels, but this is one go, washed then used a moisturiser and perfectly smooth heels. No dryness, no unsightly cracks.
16 August 2026
Unprompted review
Reply from Nuvé
Hi Laura,
Wow, one use! 💖 We’re so happy the Silk 3 Pro gave you the smooth heels you were hoping for after trying so many other products.
Thank you for sharing your experience and for giving Nuvé a try. If there’s anything else at all you need, we’re always here to help.
Best regards,
Emily
Safe and effective care for your feet
The customer service is fantastic and the device works like a dream — it’s a safe and simple way to quickly smooth rough skin on your feet. (Not to mention that I’ll save money by skipping costly pedicures.) Shipping times were reasonable considering the distance between us, so no issues there.
I was so happy that I bought one for a friend. Looking forward to buying from Nuvé in future!
6 July 2026
Unprompted review
Reply from Nuvé
Hi Tanya,
What a lovely review, thank you! 💖 We’re so happy you’re enjoying both the Silk 3 Pro and your experience with our customer service.
The fact that you loved it enough to buy one for a friend means so much to us!
We look forward to having you back, and if there’s anything else at all you need, we’re always here to help.
Best regards,
Emily
The buffer I bought for my heels is…
The buffer I bought for my heels is absolutely amazing. It does a much better job than what I actually get when I have a pedicure. It does exactly what it claims to do. It is so simple to use… my cracked and dry heels are happy at last.
3 August 2026
Unprompted review
Reply from Nuvé
Hi Mary,
Thank you for the wonderful review! 💖 We’re so happy the Silk 3 Pro is giving you even better results than your pedicures and that your cracked, dry heels are finally happy!
Thank you for choosing Nuvé. If there’s anything else at all you need, we’re always here to help.
Best regards,
Emily
i normally don't do reviews Order no. 302761
i normally don't do reviews, but i purchased on 6th May the silkpro for my wife who thought it was absolutley great, fantastic at keeping feet lovely and smooth. delivery was a bit of pain but the product outshone the delay... until now ... i've just ordered new rollers for her, and low and behold the silkpro unit has now stopped working. we've contacted nuve about repairing the unit and got their stupid AI response which then did not recognise my email address, then we sent all info it requested then nothing ... no contact, resent emails and 5 days later still nothing .. pity their cutomer service is so poor and im having to leaave such a negative review just because someone at nuve cant be bothered ...
14 August 2026
Unprompted review
Reply from Nuvé
Hi Rob,
I’m very sorry about this, especially after you and your wife had such a positive experience with the Silk 3 Pro.
We do have human customer service agents, but we also use AI to handle initial enquiries and help filter out spam and route customer emails to the right team. We’re still improving and training this system, and I completely understand that any shortcomings with it should never come at the expense of our customers. Your feedback has helped us identify where the process needs improvement, and we genuinely appreciate you bringing it to our attention.
I received your latest email and have already created a replacement order #400071. I’ve also included a complimentary Nuvé product as a small apology for the frustration and inconvenience.
I hope we can make up for the frustration and give you the customer service experience you should have received from the start.
Best regards,
Emily
Amazing little device - where has it been all my life!
I don’t usually buy things from instagram adds but after reading all the previous reviews I wanted to give it a try. I have hard/tough skin on my feet for as long as I can remember and nothing ever seemed to work. Received my device yesterday and WOW! It’s amazing! My feet have never been better. Took a little while to go over them properly as it was the first use but I can see that going forward it will more than likely be a quick 5 mins every week or something.
If you have hard skin and don’t own one of these - buy it now!
12 August 2026
Unprompted review
Reply from Nuvé
Hi Sarah,
We loved reading this! We’re so glad you took a chance on the Silk 3 Pro and that you saw such a difference from your very first use.
Here’s to those quick 5-minute touch-ups and beautifully smooth feet! Thank you so much for the fantastic recommendation.
And if there’s anything else at all you need, we’re always here and happy to help.
Best regards,
Emily
Next level customer service
Next level customer service. The product is brilliant, I cannot recommend it enough.
12 August 2026
Unprompted review
Reply from Nuvé
Hi Ant,
Thank you so much! Hearing you describe our customer service as “next level” really means a lot to our team.
We’re just as happy to hear you’re loving the product too. Thank you for recommending Nuvé, and if there’s anything else at all you need, we’re always here to help.
Best regards,
Emily
I ordered on the 5th August
I ordered on the 5th August, have had no communication. Checked tracking status is still to be even sent out. It was not made clear that the item was not shipped from the UK. Have now sent an email to have my order 390302 cancelled as who knows how long it is going to take? I wish I had read reviews about shipping times etc before purchasing.
12 August 2026
Unprompted review
Reply from Nuvé
Hi Aimee,
I’m sorry for the frustration and for the disappointment with the delivery timeframe.
As stated on our website, our estimated delivery time to the UK is 5–9 business days. I’ve checked Order #390302, and your parcel is already on its way to you. Unfortunately, once a parcel has been dispatched, we’re unable to cancel or recall it.
However, I understand that this hasn’t been the experience you expected, so as a gesture of goodwill, I’ve gone ahead and refunded your payment in full.
Your parcel will continue its journey to you, and when it arrives, please feel free to keep it. I genuinely hope you’ll enjoy your Nuvé and find that the product itself was worth the wait.
We’re sorry again that the delivery experience let you down.
Best regards,
Emily
Nothing has ever worked for me... until now!
Nothing has ever worked for me.... until NOW! This Nuvé heel smoother has been a game changer for me. I have gradually and effectively been able to remove callused hardened cracked thick skin. After a few days of use, the cracks were almost gone. I don't have any pain when walking now and can keep them in good shape using the tool a few times a week. I can't recommend Nuvé enough. It has transformed my foot care, comfort and mobility.
12 August 2026
Unprompted review
Reply from Nuvé
Hi S Iles,
What a wonderful review to read! 💖 We’re so happy the Silk 3 Pro has made such a difference, not just in how your feet look, but in your comfort too.
Thank you for giving Nuvé a try and for recommending us. It really means a lot to our team!
Best regards,
Emily
Love this product
I don't normally bother to write reviews and am skeptical of ads I see on social media....but I LOVE this product, & want to tell everyone about it! It's like going to the spa for a pedi...without having to go to the spa. Truly wish I had seen this years ago, as it has saved the constant scraping with pumice stone or other devices without the results Nuve has given. Leaves my heels so soft. I do recommend getting the balm to go with it. Trust me, it's awesome!!
10 August 2026
Unprompted review
Reply from Nuvé
Hi Krista,
Thank you for such a lovely review! 💖 We love hearing that the Silk 3 Pro gives you that spa-pedicure feeling at home, without all the scraping and effort.
And we completely agree, the Hydracare Balm is the perfect finishing touch!
Thank you for recommending Nuvé and sharing your experience with us.
Best regards,
Emily
The NUVE foot file is SO efficient at…
The NUVE foot file is SO efficient at sanding down my cracked heels. It’s so easy to use recharges and does a great job just like advertised. And their customer service is excellent.
9 August 2026
Unprompted review
Reply from Nuvé
Hi Ja,
Thank you so much for the lovely review! 💖 We’re thrilled the Silk 3 Pro is making such a difference to your cracked heels and delivering exactly the results you expected.
And thank you for your kind words about our customer service too.
That means a lot to our team!
Best regards,
Emily
I love this product
I love this product, as do my feet! Wow, what a brilliant thing... highly recommended. It really is so much easier than a pumice stone, really really brilliant - big thumbs up!
5 August 2026
Unprompted review
Reply from Nuvé
Hi Dee,
Thank you for the brilliant review! 💖 We love hearing that both you and your feet are happy with the Silk 3 Pro.
Goodbye pumice stone! We’re so pleased you’re finding it easier to use and loving the results.
Thank you for the big thumbs up and recommendation!
Best regards,
Emily
Unable to get a response from a human / Money taken…
I placed an order for a foot file and replacement heads on Sunday 2nd August, totalling £44. The payment was taken from my bank account on 3rd August.
However, I never received an order confirmation or order number, so I have no way of checking whether my order has been processed or when I can expect delivery.
I have contacted Nuve customer service twice via email, providing all the information they have requested, including my name, email address, address, date of purchase and payment details. Unfortunately, on both occasions I have received what appears to be the same automated/AI response saying that they cannot locate my order and asking me to provide the very same information I have already supplied.
At this point, I simply want to speak to an actual person who can locate my order and confirm what is happening.
The money has been taken from my account, but I have received no order confirmation, no order number and no useful customer service response. This is extremely frustrating and not the level of customer service I would expect.
Please can someone from Nuve actually look into this and contact me directly?
2 August 2026
Unprompted review
Reply from Nuvé
Hi Angie,
I’m very sorry for the frustration this has caused, especially after you’ve already provided your information and still haven’t received a clear answer.
We recently identified a technical issue affecting some of our support emails, which resulted in some messages and replies not reaching customers as they should. This has now been fixed, and safeguards have been put in place to prevent it from happening again.
I’d really like to look into your order personally and get this resolved. Could you please provide the full name and email address used when placing the order? Once I have those details, I’ll search our system and confirm exactly what has happened with your payment and order.
We’re here to help, and I’m sorry you’ve had to work this hard just to get an answer from us.
Best regards,
Emily
Order
I had a terrible first time experience with nuve, because after placing my order, I did not get a confirmation email for days and getting through to a customer service agent was impossible. Took some days after I made a review about it and this was resolved and my order was delivered on time. I love it for its efficiency and ease of use, however, as a company, they really need to up their game with their customer service, enough with the AI assistants.
7 August 2026
Unprompted review
Reply from Nuvé
Hi Linda,
I’m really sorry for the frustration, especially after being charged and not receiving an order confirmation.
We’re here and we’d be happy to look into this personally for you. Could you please provide your order number, if you have one, and the email address you used when placing the order?
Once we have those details, we’ll check our system and help get this sorted as quickly as possible.
Best regards,
Emily
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