Nuvé Reviews 

Trying to resolve missing parcel nobody is getting back to me. Evri telling me to contact Nuvee.
Update i have now received replacement.
I think product is very good if I had known they use Evri as courier might have asked for another form of delivery.

This is a great piece of kit that keeps my feet silky smooth in just a few minutes!

Ordered on 22 Aug. Still waiting for delivery. Looks like this is a Chinese based seller and shipping times are very long. Email sent to Nuve days back yet to be answered... In response to Nuve , the email was sent to info at nuvebrand.com
Perhaps the order page could have indicated that this is a Chinese seller so people are aware of the very long delivery times

The product itself was great however when attempting to charge for the first time it wouldn’t charge. Sent several emails and no response. Literally used it once and now unable to use. Just want replacement.

Update. Order number is 405560. It was from a different email address however I have sent several emails to 3 different email addresses - help@, support@ and info@. No response or acknowledgement to ether.

Really superb product, it manages rough skin so well. Very pleased with my purchase!

This product really works, my feet were awful but now feel much better, I love that you can recharge it and no batteries needed… I wish the heel balm was included with the product or even a small sample as I bought it elsewhere to save paying postage again…but a nice touch was 60%off next purchase card included with it so I ended up buying my friends one as a birthday gift, which they also loved

When I decided to purchase a foot file from Nuvé I had not realised it was being delivered from abroad. However when I queried the delivery time a couple of days later, someone answered my question almost immediately. It arrived within about 8 days in the time scale given and I am very pleased with it!

The Nuvé is so easy to use and together with Nuvé Hydracare moisturising stick my feet have never felt so smooth or looked so nice. I'm no longer embarrassed to show my feet in front of other people .

Excellent product! Actually works! The reason I gave 4 stars was I slipped with it on my foot and it trapped my skin between the roller and the plastic! Need to be aware of this! Delivery didn't take long and was informed all the time when it was on its way.

This is further to my earlier post. Evri have now confirmed that they cannot find my parcel and to inform the company. This is the only way that Nuve respond to emails as they certainly did not reply to the others I sent until I put on a review. To say I am disappointed in this company's response is light, even after they asked for my order number and email, no response. So hopefully they will respond to this and confirm a refund and fingers crossed I actually get it . Order 395198

Just used this for the first time and my skin got caught in the rollers! Quite painful. Concerning as I can see another review referred to the same thing happening

Excellent product. Exceeded expectations.

I bought this product after seeing it advertised on social media. I am usually hesitant about buying things seen on fb, but made an exception this time, after reading the hugely positive comments from previous customers.

I am SO glad, I bought this 'Silk 3 Pro' pedicure/callous remover. It has been transformational, and my feet look & feel amazing. I usually have professional (and costly) pedicures at a salon, but not anymore. This really IS that good!

*I have also tried a battery powered handheld pedicure machine previously, but it is nowhere near as good....This one is on a completely different level.

My husband has now tried it too, and is as super impressed as me!

Definitely a keeper...Both husband and this incredible pedicure machine from Nuve`👌👌👌

Absolutely love my foot pummice. So glad I bought it and I recommend it to everyone!

I suffer from dry soles and hard skin on my heels . My daughter bought me the Nuve last year and I have been using it ever since . It’s like a professional pedicure at home . Have recommended to my friends and family

Honestly, if you have bad feet, this is the product for you. I bought this and after the first use it had the same effect as going to my podiatrist it was absolutely amazing, my cracked heels and sore feet felt incredible. 👍❤️

BUYER BEWARE – CHECK ANY DISCOUNT CODE BEFORE PURCHASE.

I bought a Nuvé foot file & refills and received a card inside promising 60% off my next order that explicitly stated you would receive 60% of next order.

When I tried to use the code, it only applied 20%. I contacted Nuvé and they confirmed in writing that although the code is called THANKYOU60, it had actually been set up to provide a 20% discount.

Nowhere on the coupon does it mention 20%.

I would have thought they would accept their own marketing and allowed me to use their voucher as intended.But no, this is AWFUL customer service and I do not know why they have now lost a repeat customer.

Nuvé then said they would “honour” the 60% discount by treating their existing 50% sitewide sale as part of the 60% and refunding me a further 10%????

In my view, that does not reflect what I reasonably understood “60% off your next order” to mean when I received the card. The card I received did not state that an existing sitewide promotion would count towards the advertised 60%.

The emails backwards and forwards containing excuses why this couldn’t be honoured resulted in a very disappointing customer experience. How a company deals with a problem when something goes wrong can tell you far more than when an order goes smoothly.

In the meantime, I purchased a generic foot file from Amazon for £9.99. It arrived today and, based on my own experience using it, I have found it perfectly acceptable and have noticed no material difference in quality or performance.

Buyer beware. Based on my experience, I will not be purchasing from Nuvé again. I also intend to refer the promotional offer and the correspondence to the appropriate UK consumer protection authorities so that they can determine whether the promotion complies with the relevant consumer protection requirements.

***UPDATE FROM COMPANY***

Still wordplay around what discount you will give but even worse you have written this in a public forum. Still using the excuse the site already gives 50% discount and they will take off another 10%. I have already refused this disingenuous offer.

They had another chance to put right but still cannot honour their own voucher.

Great example of how to lose customers. Exhausting to deal with.

Even if they now offered CLEARY to put right without these contradictory replies. I would not be interested.

I will now be reporting to UK Trading Standards and the Advertising Standards Authority.

I DONT often review but this is too good and too rare not to share!

Absolutely FANTASTIC product that truly works as advertised. Maybe even better. and WOW !! The customer service was OVER the top! I’m kind of a stickler about customer service and they have truly set a new bar.

I’ve been using my Nuvé for a few months and it is the only product that has ever worked for my deeply cracked, painful and embarrassing feet/heels. I’ve had many products that promise they are a game changer but nothing has delivered like Nuvè. Not even close.

After several months my Nuvè was acting up just a smidge. I mean, still working properly, spinning as it should with low and high power but after charging over night and running only a few minutes the battery light would begin to blink. It would run properly but not even close to the 90 minutes that it stated it would. I’ve never used it for 90 minutes but it wouldn’t continue to operate as long as it did before this started.
Trouble shooting~ I checked for debri or some type of blockage in the mechanism, switched outlets, switched the little cube but these failed to correct this new issue.

I was doing my pre-church quick daily maintenance early Sunday morning and decided to email ask their customer service for some advise. Maybe there was something I was missing. I explained to them my situation Assuming I would receive something back in a day or two, I was hopeful they would give some options to try.

IMMEDIATELY I received an email apologizing for this inconvenience. EMILY asked me questions and within moments I recieved another email with my replacement order details including the tracking number for a new Nuvè.
I reached out to Emily to see if this was in fact truly happening already and not a scam or possibly a long list of disassembly steps and backflips that I needed to record myself trying before they told me “sorry, you messed up the disassembly and that voids the warranty “
However- Emily (the kindest person in customer service this decade) assured me my new Nuvè was in already route and confirmed the tracking number again.

I’m 55. I’ve been buying products to work on feet/heels since the 80’s. (Yes they’ve been aweful since high school.) AND LET ME TELL YOU ~THIS ONE ACTUALLY WORKS!
SO if you are or know a crusty heel girl- this product is for YOU and if there is a problem they do HONOR the 1 year guarantee… and quickly!

I am not a reviewer, influencer or being paid in anyway. I just don’t want anyone else having to be embarrassed or in pain without hope for silky feet!

Connie
NOW LIFELONG CUSTOMER

Love how easy and effective the Nuve is
I’ve now managed to reduce my visits to the podiatrist 👌

Wow I wish I’d known about this before trying all the other creams and devices I tried. This takes off so much skin and my feet felt so soft after the first use. I like to go barefoot all the time in the garden so my feet are quite hard and cracked but this is amazing I can’t believe the difference after just one use. It’s great