Communication was on the whole very good,every call answered with a positive response. Product arrived in tact,no chips or broken slabs. Delivery driver was polite and helpful. Will use again.
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Review summary
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What people talk about most
Reviews shaping this summary
We decided to use Nustone as their website shows great examples and also a colleague recommended them. We went to visit the showroom for ideas. After measuring up at home and making our choice, Prade... See more
Company replied
Honest Review! We brought some sandstone slabs from Nustone, but changed our mind to Porcelain, and these guys were amazing throughout, Vishal in particular was so helpful and couldn't do enough for... See more
Company replied
Nustone have been great. I'm writing this as our patio stones are being laid, and neighbours are asking where we got them from because they look so good. Prescilla was friendly, helpful and wise about... See more
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Company details
About Nustone Patios Ltd
Written by the company
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With over 20 years of experience in supplying high-quality Natural Stone and Porcelain Paving all across the UK, we take pride in offering you the best experience possible so you can rest assured that when you choose Nustone, you’re dealing with professionals.
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FREE* Home Delivery! 🚚
Price Match Promise
We won’t be beaten on price, so if you’ve had a cheaper quote for the same product, we can match it!
If there is anything we can do to help, please don’t hesitate to contact us. We would be happy to hear from you.
📞 01206 700 599
💻 support@nustone.co.uk
🔍 www.nustone.co.uk
Better Patios. Better Prices.
Contact info
Dobbies Lane, Marks Tey, CO6 1EP, Essex, United Kingdom
- 01206 700 599
- support@nustone.co.uk
- nustone.co.uk
4.1
Great
4K reviews
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This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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If i could give this company 0 stars i…
If i could give this company 0 stars i would.
We placed an order and had multiple delays on when the items would be received . We decided to cancel the order as they couldn't give us a day for delivery as they hadn't received the shipment in.
This was now over 10weeks ago and we are still fighting for our refund. after multiple calls over a period of 8-9weeks advising their refund payment system was down i finally requested a charge back from our bank which could take a further 6-8 weeks.
Absolutely shocking . I advise anyone to stay well clear of this business.
24 June 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Emma,
Thank you for taking the time to share your feedback.
We recognise that the delay to the order and the time taken to receive the refund fell short of what you should have expected.
When the order was placed, the product was showing as available based on the latest stock position at the time. Unfortunately, a delay before dispatch meant we could no longer meet the original delivery estimate.
We are sorry for the delay experienced while the refund was being handled. As a chargeback has now been raised with your bank, this will proceed through the relevant bank and payment provider process, and the timescale will be dependent on their handling timelines.
Your feedback has been noted and will be used to help review where communication and internal processes can be improved.
Kind Regards,
The Nustone Team.
Jennifer was very efficient and…
Jennifer was very efficient and courteous. The item was delivered promptly, as promised. The customer service was exemplary - thank you Jennifer!
15 June 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Gill,
Thank you for the 5-star review!
It is wonderful to know that we made a positive impression. Your kind feedback has been shared with Jennifer, comments like this inspire us to keep delivering the best service.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Absolutely dire service
Absolutely dire service. ordered stone was told 4-8 days, have waited 9 WORKING days and now been told 3 weeks! Wasted my time and money… avoid like the plague!!
18 June 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Aron,
Thank you for taking the time to share your feedback.
We are sorry that the original delivery timeframe could not be met and appreciate this caused inconvenience.
After speaking with you directly, an alternative product that was readily available was offered and arranged for priority delivery. We can confirm this has now been delivered.
Thank you for giving us the opportunity to work with you and get this resolved. We hope the steps taken have helped improve the overall experience.
Kind Regards,
The Nustone Team.
Excellent end to end service
From Enquiry to order to delivery every step was informative, comprehensive yet smooth simple and effective. The salesperson Pradeep was very well informed, gave excellent advise, was very responsive to queries and filled me with confidence. The delivery was exactly when we asked for and arrived on time too. Would highly recommend Nunstone
8 June 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Jyothi ,
Thank you for the 5-Star rating and the recommendation!
Providing great service is always our top priority, it is a real pleasure to hear your experience reflected that. Pradeep is pleased to know his support made a positive impact.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
AVOID THIS COMPANY
AVOID THIS COMPANY - Ordered slabs back in May and they where advertised as in stock not a pre order. When they did not arrive by the estimated date given I emailed them to first be told they had quality control issues then it changed to customs issues. I then asked them to cancel the order as I had builders due and needed to buy slabs from else where. I was advised I would get a full refund. I am yet to receive my refund I keep getting fobbed off about problems with their accounts department. I then called the other day and was assured the refund had been actioned but it has still not happened. I am now getting charged interested on this money that is on my credit card. PLEASE PLEASE PLEASE DO NOT BUY FROM THEM THEY ARE STEALING PEOPLES HARD EARNED MONEY.
8 May 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Harriet,
Thank you for taking the time to share your feedback.
We understand this was far from the experience expected given the delay with both the order and the refund.
At the time your order was placed, the availability shown reflected the latest update we had. Unfortunately, the expected stock was then affected by delays before it could be released for dispatch, which meant we were unable to fulfil the order within the original timeframe.
We appreciate that the updates provided may not have been as clear as they should have been. We can now confirm that the refund has been completed from our side and same has been relayed to you.
Your feedback has been noted and will be used to help review where communication and internal processes can be improved.
Kind Regards,
The Nustone Team.
We’re always happy with the service…
We’re always happy with the service from Pradeep and everyone at Nustone. Good quality products with a helpful team of people.
Highly recommend.
16 June 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Customer,
Thank you for the 5-star review!
It is wonderful to know that we made a positive impression. Your kind feedback has been shared with Pradeep, comments like this inspire us to keep delivering the best service.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Great products and very helpful staff
Great products and very helpful staff, in special Vishal, thank you for great experience.
12 June 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Alexandru,
Thank you for the 5-star review!
It is wonderful to know that we made a positive impression. Your kind feedback has been shared with Vishal, comments like this inspire us to keep delivering the best service.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
They are selling stock they don’t have
Edited. So I have waited for my refund and still didn’t receive after the 5- 10 working days. I have now had to do a charge back. This company is terrible. I will be speaking to citizens advice and ask them to forward all my information over to tranding standards as it is illegal to withdraw a refund. They are selling stock they don’t have. I ordered 3 crates 600 by 900 slabs around £1500 ish. It said before I paid delivery in 4-8 days. No follow up calls I had to ring them and they fobbed me off with the got to wait till the 8th day knowing full well they didn’t have them in stock. On the 8th working day of waiting I called and that’s when they said I would have to wait another week as they didn’t have them in stock. I asked for a date but they couldn’t confirm a date or whether I would receive them the next week. I am currently waiting for my refund. Luckily I paid with credit card and so if I don’t receive my refund I will claim it back through credit card company. This is not a good company, customer service is ridiculous. After cancelling my order I found a different company that delivered the exact slabs the very next day. Avoid a lot of stress and don’t use this company!
26 May 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Customer,
Thank you for taking the time to share your feedback.
We recognise that the delay to the order and the time taken to receive the refund fell short of what you should have expected.
When the order was placed, the product was showing as available based on the latest stock position at the time. Unfortunately, a delay before dispatch meant we could no longer meet the original delivery estimate.
Regarding the refund, we understand a chargeback has now been raised through your credit card provider.
Your feedback has been noted and will be used to help review where communication and internal processes can be improved.
Kind Regards,
The Nustone Team.
Bought grey porcelain tiles 600x900
Bought grey porcelain tiles 600x900. Good customer service. Pradeep assisted us and sorted our order. Will definitely use again.
10 June 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Vladimir,
Thank you for the wonderful feedback!
We are delighted to hear that Pradeep provided such great support during your experience. He a real asset to our team, and we are so pleased his efforts made a difference.
Wishing you all the best with your project, we hope to work with you again soon.
Kind Regards,
The Nustone Team.
Do not use this company they are…
Do not use this company they are totally unreliable, I ordered and paid for slabs on the 8/5 delivery promised in 3 to 8 days 2 weeks later contacted them and was told transport would contact me,
on 27/5 was told delivery was on 1 st or 2nd of June on 3/6 after a month waiting I cancelled they told me they could deliver on 5/6 I refused a week later still waiting for my refund
8 May 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Vincent,
We are sorry to hear that the experience was not as expected.
We understand this was far from the experience expected given the delay with both the order and the refund.
At the time your order was placed, the availability shown reflected the latest update we had. Unfortunately, the expected stock was then affected by delays before it could be released for dispatch, which meant we were unable to fulfil the order within the original timeframe.
We can confirm that the refund has been completed from our side, and this has also been relayed to you directly. We hope our follow-up call helped provide further clarity and reassurance.
Your feedback has been noted and will be used to help review where communication and internal processes can be improved.
Kind Regards,
The Nustone Team.
Ordered patio
There was a slight delay with order but it was swiftly sorted and recieved 2 days after we called. Selma was fantastic and was very helpful. The items itself is top tier. No issues and good quality.
Thank you guys!
19 May 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Tien,
Thank you for taking the time to update the experience!
We are pleased to hear that the order was delivered and sorted.
It is also lovely to hear your kind words about Salma, and we will be sure to pass this on to her. We are glad she was able to help and provide the support needed.
Thank you again for giving us the opportunity to resolve this for you. We are delighted to hear that you are happy with the quality of the items and wish you all the best with your patio project.
Kind Regards,
The Nustone Team.
I ordered my slabs on the 5th of May
I ordered my slabs on the 5th of May, they showed the items were in stock.. the 26th of May I cancelled with them because I still hadn't received my items and was just kept in limbo, it is now the 9th of June and I still haven't received my refund! I would be careful before you order from these.
5 May 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Dale,
Thank you for taking the time to share your feedback.
We are sorry to hear that the initial experience did not meet expectations, and we understand the frustration caused.
We have been in contact with you directly to discuss the concerns raised and ensure the matter was resolved. We can also confirm that the delivery of the order was completed last week.
Thank you for giving us the opportunity to work with you and sort this out. Hopefully, the steps taken have helped improve the overall experience.
Wishing you all the best with your patio project. We are confident you will be pleased with the quality of the tiles once installed.
Kind Regards,
The Nustone Team.
Avoid if You Need Reliable Delivery and Customer Service
I would not recommend Nustone based on my experience.
I ordered paving slabs and was promised delivery would take 3–8 working days. When I contacted them on the eighth day, I was informed that delivery would actually be delayed by a further 2–4 weeks. As I already had builders on site, I had no choice but to cancel the order and purchase elsewhere.
The refund process has been extremely frustrating. Nearly two months later, I am still waiting for my refund despite numerous phone calls, emails, and repeated promises that the money would be in my account within 24–48 hours. Communication has been poor throughout, and I have had to raise a dispute through PayPal to try to resolve the issue.
I cannot comment on the quality of the products as I never received them, but based on my experience with delivery, communication, and customer service, I would not use Nustone again.
8 May 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Gwenny,
Thank you for taking the time to share your feedback.
We are sorry to hear that the experience was not as expected.
Although we make every effort to work within the delivery estimates provided, fulfilment can be affected by delays with incoming stock.
Regarding the refund, we apologise for the delay. The PayPal dispute has been acknowledged from our side and will now proceed through their Resolution Centre.
We value all feedback received as it allows us to review where communication and service can be improved.
Kind Regards,
The Nustone Team.
Reply from Nustone Patios Ltd
Hi Olivia,
Thank you for the positive feedback!
It is wonderful to hear that our products and service met the expectations. Delivering top-quality products and great value is always the goal, and feedback like this is truly motivating.
We look forward to the opportunity to assist again soon!
Kind Regards,
The Nustone Team.
Highly recommended
Great advice, service and products. May not the glossy showroom, but price excellent and all good on delivery. Vishal was very helpful and a pleasure to do business with.
30 May 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Raedwald,
Thank you for the 5-Star rating and the recommendation!
Providing great service is always our top priority, it is a real pleasure to hear your experience reflected that. Vishal is pleased to know his support made a positive impact.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Take your money and run company,they…
Take your money and run company,they still haven’t reached out to sort out our problems,all emails and messages here are just ignored,please use another company as this is the worst customer service I’ve ever experienced 😡😡😡
6 June 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Dale,
Thank you for taking the time to share your feedback.
We are sorry to hear that the initial experience did not meet expectations, and we understand the frustration caused.
We have been in contact with you directly to discuss the concerns raised and ensure the matter was resolved. We can also confirm that the delivery of the order was completed last week.
Thank you for giving us the opportunity to work with you and sort this out. Hopefully, the steps taken have helped improve the overall experience.
Wishing you all the best with your patio project. We are confident you will be pleased with the quality of the tiles once installed.
Kind Regards,
The Nustone Team.
Terrible customer service
Terrible customer service. I sent numerous emails about my refund that was due over 5 weeks ago. All of my emails were completely ignored.
3 June 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Elaine,
We appreciate you taking the time to leave your feedback.
We do take pride in our damage and claims process. On reviewing the case, this had already been closed on our system at the time of further contact. It’s possible that any emails sent after closure were not actioned by the relevant team, which may have contributed delayed responses.
We can confirm that the refund has now been fully processed following your most recent contact and confirmation of the matter.
That said, we do take your feedback seriously and will use it to help improve how we manage communication and processes.
Kind Regards,
The Nustone Team.
AVOID!!! If I could give them 0 I would
If I could give them 0 I would.
The lead times and availability on the website are lies and the customer services team with fob you off with AI responses.
Cant deliver any stock, make up 'access issues' when there's none, and won't give you a refund when you ask and will continue to say its being 'processed' but wont show you any proof.
I will now refer to trading standards for unfair trading practices and failure to process legitimate refunds and i suggest everyone else in the same boat does the same thing.
Dont waste your time and money on these cowboys!
14 April 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Emma,
Thank you for taking the time to leave your feedback.
We are sorry to hear that your perception of the experience did not meet expectations. However, we would like to clarify that the matters referred to in this review have already been reviewed in detail with the customer concerned.
Access assessments are carried out in accordance with our delivery partners' operational requirements and based on the information available at the time. Whilst site conditions can occasionally differ from the initial assessment, these checks are in place to help ensure deliveries can be completed safely and successfully.
We also aim to keep our stock information as accurate as possible however, delays affecting incoming stock availability impacted part of the order. Throughout the process, our team remained available to provide support and updates, and we take pride in assisting customers 7 days a week.
With regard to the cancellation, we can confirm that the remaining order was cancelled as requested and the refund has since been processed. As discussed during our follow-up conversations with the customer, the original payment method had expired and alternative payment details were subsequently provided to enable the refund to be completed successfully.
Whilst we appreciate that delays and changes to plans can be frustrating, we respectfully reject any suggestion that customer concerns are ignored or that legitimate refunds are withheld.
We appreciate all feedback as it helps us continue to review and improve our communication and service levels.
Kind Regards,
The Nustone Team.
We ordered patio paving slabs on 17th…
EDIT. We are now on 11th June and despite been promised and told this has been refunded it has not!!
We ordered patio paving slabs on 17th april, said 4-8 working days.....10 days later no communication from them so emailed to ask where my order were! Was told stock issues and offered 2 different colours which i declined as i wanted the colour i ordered and requested my order to be cancelled as our landscaper was booked in so had to order elsewhere for next day delivery. Over a month later still no refund and fobbed off with all the same excuses as previous reviews. Wish i saw these reviews before. I have now given them until Wednesday to have this sorted or legal action will be commenced. AVOID, SCAM, LYING COMPANY
1 June 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Michael,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience has not met expectations, and we understand the frustration caused.
At the time of purchase, the stock information provided reflected the best information available to us. Unfortunately, delays affecting incoming stock availability meant we were unable to fulfil the order within the original timeframe.
Following your request to cancel, alternative products were offered in an effort to avoid further delay, however we fully understand your decision to cancel and source the materials elsewhere.
With regard to the refund, we are sorry for the delay experienced. This has been reviewed as a priority with our accounts team and progressed through Payl8r team. Any further updates will be communicated to you directly.
We appreciate that this has caused inconvenience and disruption to your plans, and your feedback has been noted as we continue to review and improve both communication and internal processes.
Kind Regards,
The Nustone Team.
Still no refund
Having spoken to the sales manager before placing an order for some paving and being told the product I required was in stock and could be delivered within 4-8 days, I placed the order.
This time then elapsed with no update on delivery, I contacted them and was ensured it would be with me by the end of that week, again no update was given after this time had passed. I then contacted Them again and was told the shipment had been delayed and wouldn’t be with me until the following week.
I then asked to cancel the order, they repeatedly asked to swap it for a different product.which I had no interest in. They then said the refund had been processed and would be with be with me within 5-10 days. This was now over 5 weeks ago and I have still not received the refund. Looking on google reviews this is a common problem that occurring more and more frequently of late.
28 April 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Steve,
Thank you for taking the time to share your feedback.
We are sorry to hear about the experience and understand the frustration.
At the time of purchase, the stock information provided reflected the best available estimates. Unfortunately, delays with incoming deliveries impacted the original timeframes shared.
When you contacted us, we offered alternative products in an effort to avoid further delay. However, we fully understand your decision to cancel the order, which has now been processed.
We hope your refund has been received, and we appreciate your patience while this was being handled.
We also hope our follow-up call provided reassurance and addressed your concerns. We always aim to support our customers as effectively as possible when issues arise.
Kind Regards,
The Nustone Team.
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