Communication was on the whole very good,every call answered with a positive response. Product arrived in tact,no chips or broken slabs. Delivery driver was polite and helpful. Will use again.
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Review summary
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What people talk about most
Reviews shaping this summary
Good service, product looks good. havent laid them yet so cannot comment on durability etc.
Company replied
Honest Review! We brought some sandstone slabs from Nustone, but changed our mind to Porcelain, and these guys were amazing throughout, Vishal in particular was so helpful and couldn't do enough for... See more
Company replied
I have dealt with Nustone for over 3 years now. I own a landscaping business and delivery times are very important to the smooth running of my business. During this time the manager Mr Vishal has assi... See more
Company details
About Nustone Patios Ltd
Written by the company
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With over 20 years of experience in supplying high-quality Natural Stone and Porcelain Paving all across the UK, we take pride in offering you the best experience possible so you can rest assured that when you choose Nustone, you’re dealing with professionals.
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Price Match Promise
We won’t be beaten on price, so if you’ve had a cheaper quote for the same product, we can match it!
If there is anything we can do to help, please don’t hesitate to contact us. We would be happy to hear from you.
📞 01206 700 599
💻 support@nustone.co.uk
🔍 www.nustone.co.uk
Better Patios. Better Prices.
Contact info
Dobbies Lane, Marks Tey, CO6 1EP, Essex, United Kingdom
- 01206 700 599
- support@nustone.co.uk
- nustone.co.uk
4.2
Great
4K reviews
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I would strongly avoid - non delivery!
I would strongly avoid. Despite ordering an item that was showing as in stock they failed to deliver. They wouldn’t give me an update until after the 4-8 working day delivery timeframe had elapsed. At which point they said the product was not in stock and had no idea when it might be. At this point I requested a cancellation and refund. Stated 5-10 working days for the refund to be processed. When I followed up on day 10 they said it’s being processed but to manage my expectations they had a payment gateway issue which they didn’t know when would be solved. Day 14 and still no refund or response. I would suggest they either are a scam outfit or about to go bankrupt. Be warned!
4 June 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Andy,
We are disappointed to read your comments and would like to clarify the position.
At the time of ordering, the item was showing as available based on the stock details held at the time. Unfortunately, the order was later affected by stock delays, which meant we were unable to fulfil this within the original delivery estimate.
Following your request to cancel, the refund was raised for processing. Whilst there was a slight delay in completing this, we can now confirm that the refund has been issued from our side and this has also been confirmed to you directly.
We are pleased this has now been resolved and your feedback has been noted as part of our ongoing review.
Your feedback has been taken on board and will be used as part of our ongoing review.
Kind Regards,
The Nustone Team.
Keep away from this company and I wish…
Keep away from this company and I wish I had read the poor reviews before I initially contacted them!!!!!!
I placed the order on the 1st of June 26 and told that the order was in stock. By the 18th of June, I still hadn’t received the goods.
I cancelled the order and was told that my money would be back in my account between 5 and 10 working days.
I called back yesterday the 1st of July to be told that only 9 working days had passed and would have to wait until today the 2nd July.
They clearly have no intention of paying customers back their money before the 10 working days is up.
I asked to speak to a manager and was told it was some sort of gateway problem Nustone were having. I then asked to speak to a manager again but you’ve guessed, the manager was on another call but managed to read her email and answered that I would need to wait until Monday the 6th of July. As you can imagine, I was getting quite irate by this point. I did hold on and asked the girl who answered the phone to check again but the manager was still busy. I wonder if it was another disgruntled customer looking for their money back??
I have asked for a call back tomorrow at 9am so let’s see if that happens and if not I will be calling trading standards.
2 July 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Ali,
Thank you for taking the time to share your feedback.
We are sorry to read about the frustration caused by the delay to the order and refund.
At the time of ordering, the item was showing as available based on the stock information held at the time. The order was later affected by stock delays, which meant we were unable to fulfil this within the original timeframe.
Although the manager was not available to speak with you at that time, the matter was escalated and the refund was processed the following day. Confirmation has also been shared with you directly, and based on the status available to us, the funds should now be reflecting in your account.
Your feedback has been taken on board and will be used as part of our ongoing review.
Kind Regards,
The Nustone Team.
It was good that I found the porcelain…
It was good that I found the porcelain tiles cheaper here. The delivery was bit delayed but the service was excellent from the customer service lady.
12 June 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Oscar,
Thank you for the 5-Star review!
It is wonderful to know that we made a positive impression. Feedback like this inspire the team to keep delivering the best service.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
My experience with this company was…
My experience with this company was similar to many others. I ordered porcelain tiles on 1st June and porcelain setts on 2nd June, with the expected delivery timescales of 4-8 days. 9 days on I received automated emails informing me of an unspecified delay with both orders, with no delivery date specified. After a couple of calls with customer service and no further forward on delivery dates, I cancelled both orders on 17th June over the phone. I had no confirmation of the order cancellations being processed or refunds issued since. Looking at other reviews, it seems to be a common issue with this company and I'm considering raising a claim through the credit card and referring to trading standards.
1 June 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Kamila,
Thank you for taking the time to share the feedback.
We are disappointed to read that your experience did not meet expectations.
The delay updates were sent once it became clear that the original delivery estimate could not be met. These updates are in place to ensure customers are made aware when an order may be affected by a delay.
Following your contact, we understand the decision was made to cancel the order as a confirmed delivery date was not available at that stage.
Post the cancellation, the refund request was passed across to be processed. We understand that you have now chosen to raise this with your bank.
We appreciate all customer feedback as it helps us identify areas where service and communication can continue to improve.
Kind Regards,
The Nustone Team.
Sell stock they don't have, avoid!
Avoid this company at all costs, I order three pallets of praline patio slabs (£1,500) on a 4-8 business day delivery, 4 weeks later they had still not arrived, a week after cancelling the order, I've still not had my £1,500 back. Timeline as follows:
21st May - placed order
4th June - I contacted cust services as the latest they should have arrived was 3rd June, I was promised them early the following week
10th June - Still not dispatched so I contacted them again asking when the order was and they said they didn't have a date for the stock
12th June - I contacted them again asking for a delivery date, they told me they would let me know on Monday (this was a Friday)
15th June - I contacted them again asking for a confirmed delivery date, they informed me that they were expecting stock to be delivered to them on 26th June!
17th June - I asked them to cancel the order
18th June - they finally replied to say they would cancel the order if I still wanted to go ahead with cancellation!
A week after requesting the order be cancelled I have still not received my £1,500, they have had my money for a month. So unless you fancy paying a company for stock that doesn't exist, them keeping your money it and constantly promising non-existent delivery dates, avoid at all costs.I have now purchased from Paving UK, they placed the order on Tuesday, dispatched on Wednesday and delivered on Friday (and that was standard delivery). I recommend you go to a professional company like Paving UK and save yourself the hassle. Wish I’d read the other shocking reviews first - so glad I paid by card, I will be initiating a chargeback.
UPDATE
Over two weeks since the refund was ‘processed’, I have still not received a refund. I contacted them again today and received a response lie others have had to say they cannot process refunds as there is an issue with the ‘payment gateway’. What absolute nonsense, this is clearly a company that is in financial difficulty with no stock that is trying to stay afloat by effectively steeling customers money. PLEASE, PLEASE AVOID, THEY WILL NOT SEND YOUR ORDER AND THEY WILL
KEEP YOUR MONEY!!
18 June 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Rebecca,
Thank you for taking the time to share your feedback.
We understand the situation has been disappointing, and we regret the experience you have had.
The order was affected by delays with the expected stock, and we were unable to provide a firm delivery date. We recognise that the updates provided during this period did not give the clarity needed while you were trying to plan the work around the delivery.
Following the cancellation, the refund request was passed across to be processed. We are sorry this was not completed as quickly as expected, and we understand that you have now chosen to raise this with your bank.
We have also reviewed our communication process around delayed orders, and changes have now been made to ensure customers are updated earlier where there may be possible delays to fulfilment.
Your feedback has been noted and will be used as part of this ongoing review.
Kind Regards,
The Nustone Team.
If i could give this company 0 stars i…
If i could give this company 0 stars i would.
We placed an order and had multiple delays on when the items would be received . We decided to cancel the order as they couldn't give us a day for delivery as they hadn't received the shipment in.
This was now over 10weeks ago and we are still fighting for our refund. after multiple calls over a period of 8-9weeks advising their refund payment system was down i finally requested a charge back from our bank which could take a further 6-8 weeks.
Absolutely shocking . I advise anyone to stay well clear of this business.
24 June 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Emma,
Thank you for taking the time to share your feedback.
We recognise that the delay to the order and the time taken to receive the refund fell short of what you should have expected.
When the order was placed, the product was showing as available based on the latest stock position at the time. Unfortunately, a delay before dispatch meant we could no longer meet the original delivery estimate.
We are sorry for the delay experienced while the refund was being handled. As a chargeback has now been raised with your bank, this will proceed through the relevant bank and payment provider process, and the timescale will be dependent on their handling timelines.
Your feedback has been noted and will be used to help review where communication and internal processes can be improved.
Kind Regards,
The Nustone Team.
Jennifer was very efficient and…
Jennifer was very efficient and courteous. The item was delivered promptly, as promised. The customer service was exemplary - thank you Jennifer!
15 June 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Gill,
Thank you for the 5-star review!
It is wonderful to know that we made a positive impression. Your kind feedback has been shared with Jennifer, comments like this inspire us to keep delivering the best service.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Absolutely dire service
Absolutely dire service. ordered stone was told 4-8 days, have waited 9 WORKING days and now been told 3 weeks! Wasted my time and money… avoid like the plague!!
18 June 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Aron,
Thank you for taking the time to share your feedback.
We are sorry that the original delivery timeframe could not be met and appreciate this caused inconvenience.
After speaking with you directly, an alternative product that was readily available was offered and arranged for priority delivery. We can confirm this has now been delivered.
Thank you for giving us the opportunity to work with you and get this resolved. We hope the steps taken have helped improve the overall experience.
Kind Regards,
The Nustone Team.
Excellent end to end service
From Enquiry to order to delivery every step was informative, comprehensive yet smooth simple and effective. The salesperson Pradeep was very well informed, gave excellent advise, was very responsive to queries and filled me with confidence. The delivery was exactly when we asked for and arrived on time too. Would highly recommend Nunstone
8 June 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Jyothi ,
Thank you for the 5-Star rating and the recommendation!
Providing great service is always our top priority, it is a real pleasure to hear your experience reflected that. Pradeep is pleased to know his support made a positive impact.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
AVOID THIS COMPANY
AVOID THIS COMPANY - Ordered slabs back in May and they where advertised as in stock not a pre order. When they did not arrive by the estimated date given I emailed them to first be told they had quality control issues then it changed to customs issues. I then asked them to cancel the order as I had builders due and needed to buy slabs from else where. I was advised I would get a full refund. I am yet to receive my refund I keep getting fobbed off about problems with their accounts department. I then called the other day and was assured the refund had been actioned but it has still not happened. I am now getting charged interested on this money that is on my credit card. PLEASE PLEASE PLEASE DO NOT BUY FROM THEM THEY ARE STEALING PEOPLES HARD EARNED MONEY.
8 May 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Harriet,
Thank you for taking the time to share your feedback.
We understand this was far from the experience expected given the delay with both the order and the refund.
At the time your order was placed, the availability shown reflected the latest update we had. Unfortunately, the expected stock was then affected by delays before it could be released for dispatch, which meant we were unable to fulfil the order within the original timeframe.
We appreciate that the updates provided may not have been as clear as they should have been. We can now confirm that the refund has been completed from our side and same has been relayed to you.
Your feedback has been noted and will be used to help review where communication and internal processes can be improved.
Kind Regards,
The Nustone Team.
We’re always happy with the service…
We’re always happy with the service from Pradeep and everyone at Nustone. Good quality products with a helpful team of people.
Highly recommend.
16 June 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Customer,
Thank you for the 5-star review!
It is wonderful to know that we made a positive impression. Your kind feedback has been shared with Pradeep, comments like this inspire us to keep delivering the best service.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Great products and very helpful staff
Great products and very helpful staff, in special Vishal, thank you for great experience.
12 June 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Alexandru,
Thank you for the 5-star review!
It is wonderful to know that we made a positive impression. Your kind feedback has been shared with Vishal, comments like this inspire us to keep delivering the best service.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
They are selling stock they don’t have
Edited. So I have waited for my refund and still didn’t receive after the 5- 10 working days. I have now had to do a charge back. This company is terrible. I will be speaking to citizens advice and ask them to forward all my information over to tranding standards as it is illegal to withdraw a refund. They are selling stock they don’t have. I ordered 3 crates 600 by 900 slabs around £1500 ish. It said before I paid delivery in 4-8 days. No follow up calls I had to ring them and they fobbed me off with the got to wait till the 8th day knowing full well they didn’t have them in stock. On the 8th working day of waiting I called and that’s when they said I would have to wait another week as they didn’t have them in stock. I asked for a date but they couldn’t confirm a date or whether I would receive them the next week. I am currently waiting for my refund. Luckily I paid with credit card and so if I don’t receive my refund I will claim it back through credit card company. This is not a good company, customer service is ridiculous. After cancelling my order I found a different company that delivered the exact slabs the very next day. Avoid a lot of stress and don’t use this company!
26 May 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Customer,
Thank you for taking the time to share your feedback.
We recognise that the delay to the order and the time taken to receive the refund fell short of what you should have expected.
When the order was placed, the product was showing as available based on the latest stock position at the time. Unfortunately, a delay before dispatch meant we could no longer meet the original delivery estimate.
Regarding the refund, we understand a chargeback has now been raised through your credit card provider.
Your feedback has been noted and will be used to help review where communication and internal processes can be improved.
Kind Regards,
The Nustone Team.
Bought grey porcelain tiles 600x900
Bought grey porcelain tiles 600x900. Good customer service. Pradeep assisted us and sorted our order. Will definitely use again.
10 June 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Vladimir,
Thank you for the wonderful feedback!
We are delighted to hear that Pradeep provided such great support during your experience. He a real asset to our team, and we are so pleased his efforts made a difference.
Wishing you all the best with your project, we hope to work with you again soon.
Kind Regards,
The Nustone Team.
Do not use this company they are…
Do not use this company they are totally unreliable, I ordered and paid for slabs on the 8/5 delivery promised in 3 to 8 days 2 weeks later contacted them and was told transport would contact me,
on 27/5 was told delivery was on 1 st or 2nd of June on 3/6 after a month waiting I cancelled they told me they could deliver on 5/6 I refused a week later still waiting for my refund
8 May 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Vincent,
We are sorry to hear that the experience was not as expected.
We understand this was far from the experience expected given the delay with both the order and the refund.
At the time your order was placed, the availability shown reflected the latest update we had. Unfortunately, the expected stock was then affected by delays before it could be released for dispatch, which meant we were unable to fulfil the order within the original timeframe.
We can confirm that the refund has been completed from our side, and this has also been relayed to you directly. We hope our follow-up call helped provide further clarity and reassurance.
Your feedback has been noted and will be used to help review where communication and internal processes can be improved.
Kind Regards,
The Nustone Team.
Ordered patio
There was a slight delay with order but it was swiftly sorted and recieved 2 days after we called. Selma was fantastic and was very helpful. The items itself is top tier. No issues and good quality.
Thank you guys!
19 May 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Tien,
Thank you for taking the time to update the experience!
We are pleased to hear that the order was delivered and sorted.
It is also lovely to hear your kind words about Salma, and we will be sure to pass this on to her. We are glad she was able to help and provide the support needed.
Thank you again for giving us the opportunity to resolve this for you. We are delighted to hear that you are happy with the quality of the items and wish you all the best with your patio project.
Kind Regards,
The Nustone Team.
I ordered my slabs on the 5th of May
I ordered my slabs on the 5th of May, they showed the items were in stock.. the 26th of May I cancelled with them because I still hadn't received my items and was just kept in limbo, it is now the 9th of June and I still haven't received my refund! I would be careful before you order from these.
5 May 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Dale,
Thank you for taking the time to share your feedback.
We are sorry to hear that the initial experience did not meet expectations, and we understand the frustration caused.
We have been in contact with you directly to discuss the concerns raised and ensure the matter was resolved. We can also confirm that the delivery of the order was completed last week.
Thank you for giving us the opportunity to work with you and sort this out. Hopefully, the steps taken have helped improve the overall experience.
Wishing you all the best with your patio project. We are confident you will be pleased with the quality of the tiles once installed.
Kind Regards,
The Nustone Team.
Avoid if You Need Reliable Delivery and Customer Service
I would not recommend Nustone based on my experience.
I ordered paving slabs and was promised delivery would take 3–8 working days. When I contacted them on the eighth day, I was informed that delivery would actually be delayed by a further 2–4 weeks. As I already had builders on site, I had no choice but to cancel the order and purchase elsewhere.
The refund process has been extremely frustrating. Nearly two months later, I am still waiting for my refund despite numerous phone calls, emails, and repeated promises that the money would be in my account within 24–48 hours. Communication has been poor throughout, and I have had to raise a dispute through PayPal to try to resolve the issue.
I cannot comment on the quality of the products as I never received them, but based on my experience with delivery, communication, and customer service, I would not use Nustone again.
8 May 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Gwenny,
Thank you for taking the time to share your feedback.
We are sorry to hear that the experience was not as expected.
Although we make every effort to work within the delivery estimates provided, fulfilment can be affected by delays with incoming stock.
Regarding the refund, we apologise for the delay. The PayPal dispute has been acknowledged from our side and will now proceed through their Resolution Centre.
We value all feedback received as it allows us to review where communication and service can be improved.
Kind Regards,
The Nustone Team.
Reply from Nustone Patios Ltd
Hi Olivia,
Thank you for the positive feedback!
It is wonderful to hear that our products and service met the expectations. Delivering top-quality products and great value is always the goal, and feedback like this is truly motivating.
We look forward to the opportunity to assist again soon!
Kind Regards,
The Nustone Team.
Highly recommended
Great advice, service and products. May not the glossy showroom, but price excellent and all good on delivery. Vishal was very helpful and a pleasure to do business with.
30 May 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Raedwald,
Thank you for the 5-Star rating and the recommendation!
Providing great service is always our top priority, it is a real pleasure to hear your experience reflected that. Vishal is pleased to know his support made a positive impact.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
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