I have experienced the same thing as many other people who have used the Nuroclean website. Such as I ordered two tubes of Mould Gel my order changed to six tubes. They said I couldn't cancel my order... See more
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Review summary
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The order process started easy but then they bombard you with additional items. Admittedly I did choose 2 extra items however at what I thought was the checkout I noticed an item for secure delivery t... See more
Company replied
Ordering system was not very clear as home many items ordered / price. Once product was received it didn’t clear damp stains on the tiling grout
Company replied
I very much dislike all the ads for other products from the company, after ordering a product. If I wanted those products, I would have looked them up and bought them.
Company replied
2.6
Poor
386 reviews
Replied to 65% of negative reviews
Typically replies within 1 week
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Very informative and easy to understand…
Very informative and easy to understand what the products could achieve ,as VERIFIED by many customers,also helped by big discounts on the items.
16 February 2026
Unprompted review
Too many pop ups trying to push more…
Too many pop ups trying to push more products.
15 February 2026
Unprompted review
Reply from Nuroclean
Hi Judy,
Thank you for your review.
Our goal is to highlight products and features that some customers find useful, though they are optional and can be skipped if not needed. We appreciate your feedback as we work to make the experience smoother.
For additional assistance, contact support@nuroclean.com
Kind regards,
Anna from NuroClean
Had to turn down to many extra offers…
Had to turn down to many extra offers to close purchase
14 February 2026
Unprompted review
Dont waste your money !
Wish I’d read the reviews before buying. Thought I’d bought something that would really work, especially given the extortionate price but was fooled by the guidance from the company saying that only products bought directly from them were genuine and others available elsewhere online were fake. Don't waste your money - the stuff I got at the local shop for £2 did a better job !!
I have had a comment from a lady xalled Anna from the company to say that additional information is required as they cant find my order (no contact info for me to reply to) and that if i don't respond to them within 2 days then this will not be followed up/ review will be taken down
Again - i would advise just to avoid !
14 February 2026
Unprompted review
Reply from Nuroclean
Hello JJ,
Thank you for your feedback. Transparency in product information and sourcing is important to us, and we take concerns regarding product performance seriously.
As we could not identify your order from this review alone, we have requested additional details. Once received, we will investigate your case carefully and provide appropriate support.
Kind regards,
Anna from NuroClean
Simple to follow
The process is clear, precise & easy to follow. Being a local product was also a big initiative for me to give it a try. I will forward a review after l try it.
14 February 2026
Unprompted review
Charge I was not requesting …
I was unable to remove the shipping protection directive from my order so I was charged more than I wanted. Very misleading links on the website.
13 February 2026
Unprompted review
Reply from Nuroclean
UPDATE
Hello Roxanne,
Thank you for sending over your order details.
A dedicated agent is now reviewing your case and will reach out shortly to provide assistance and clarification.
Should you need further support, our team remains available to help.
_________
Hello Roxanne,
We appreciate you taking the time to share your experience with us.
At this time, we are unable to locate your order based on the details provided in your review. We have reached out to request additional information so we can investigate your case thoroughly, including your concern about the shipping protection selection.
We look forward to assisting you further.
Kind regards,
Anna from NuroClean
I'll do a review after I receive my…
I'll do a review after I receive my order and try out the products.
13 February 2026
Unprompted review
Terrible service
I ordered the 3 pack of mold removers. After 10 minutes I changed my mind. On the website it states cancelation can be done within an hour. It was 10 minutes after I ordered and they said I can't cancel because it's already shipped. What a scam. They couldn't have shipped already, there was no tracking number. Am going to report this company.
12 February 2026
Unprompted review
Reply from Nuroclean
Hello Vanessa,
Thank you for sharing your feedback with us. We understand your concern regarding the cancellation timing.
Once an order enters the fulfillment stage, changes may no longer be possible. That said, we would like to review your case in detail and see how we can assist further. An agent has been assigned and will be reaching out to you shortly. Please check your inbox.
Looking forward to your reply,
Anna from NuroClean
Ordered two many items
Ordered two many items, contact the team and they refunded the order great service
12 February 2026
Unprompted review
I ordered Nuroclean as instructed with…
I ordered Nuroclean as instructed with no problem. Will order again if it really works as they say it will.
11 February 2026
Unprompted review
STEALING & Unauthorized charges
I was entering an order for $25.00 via PayPal, before even confirming order, or creating an account, the same as many others here, I was charged for the $25, plus another complete order for nearly $70.00 with expedited shipping. No one answers the "chat" it goes to email and no one responds. The phone numbers are all different, no one answers. The help websites are "dangerous" "phishing" websites. I have reported to PayPal and changed all my info and will be cancelling that card as well. I was told in response to ANOTHER email address that was provided that my items had not been shipped, so a refund could not be completed. Has anyone had success in getting a refund? Buyer BEWARE.
10 February 2026
Unprompted review
Reply from Nuroclean
Hello Natalie,
Thank you for taking the time to share your experience with us. We truly value customer feedback and take concerns like yours very seriously, as our goal is always to ensure you feel confident and secure when shopping with us.
For clarification, our system does not generate orders on behalf of customers. An order is only created once the checkout process has been fully completed and payment has been confirmed by the customer.
That said, we regret any concern this situation may have caused. After reviewing your case, we located your order and can confirm that all charges have now been fully refunded.
If you have any further questions or need additional assistance, please don’t hesitate to contact our support team. We’re here to help.
Best regards,
Anna from NuroClean
everything ...ripped off stolen my…
everything ...ripped off stolen my money not answering calls ...Should have read the revues
9 February 2026
Unprompted review
Reply from Nuroclean
Hello Walt,
Thank you for bringing this to our attention.
As we could not locate an order using the information available in this review, we have contacted you directly to request further details. This will allow us to investigate your concern and provide appropriate assistance.
Please check your inbox for our message, we look forward to your reply.
Kind regards,
Anna from NuroClean
Wrapped about these Miracle Products!
I'm wrapped that there's a product to to actually kill mould at it's source and reusable destination satchels! They're winners for our pockets, homes, belongings, health and the environment!
Thankyou to the company for spreading the word about these great products!
I love that you can use PayPal for purchases too!!
Can't wait for my order to arrive!!
9 February 2026
Unprompted review
Was great except all the add on pages…
Was great except all the add on pages this makes things very confusing and I have been caught previously by this sales technique con game. But this product seems to be amazing!
9 February 2026
Unprompted review
Absolute Scam
Absolute Scam
Took £47.87 from my card+ £25.98 for 2 x Tubes.
It was a nightmare getting my refund from PayPal and my bank.
Don’t fall for this neforous product.
I eventually had to cancel my card and it took over 6 months to get my money back
Here’s copies of statements!
PAYPAL *CHECKOUTERA CO
4029357733 LTU
- € 25.98
Completed 08 Jul 2025
PAYPAL *CHECKOUTERA CO
4029357733 LTU
-£ 47.87
Completed 08 Jul 2025
Payment made on 6th July
1 October 2025
Unprompted review
Reply from Nuroclean
UPDATE
Hello Tom,
After reviewing our records, we can confirm that the order was placed in July 2025. As stated in our return policy, we provide a 30 day return window from the date of delivery. While each case is reviewed individually, we are unable to override the outlined timeframe.
If you would like to discuss your case further, please contact our support team directly. We remain available to assist where possible.
__________
Hello Tom,
Thank you for sharing your feedback.
At this time, we’re unable to locate an order associated with the details provided in this review, which limits our ability to investigate further. We have sent you a separate request for more information so we can review your case properly.
Please check your email inbox for our message. We look forward to your reply.
Kind regards,
Anna from NuroClean
I did not like the multiple products…
I did not like the multiple products that you ca add it can be confusing as the no thanks you is difficult to see and you could order more and not realise. I have had this problem before it's a frequently used marketing technique and I have ended up with more products than I wanted getting a refund or stopping the order is not easy even if you call right after you buy it.
8 February 2026
Unprompted review
Reply from Nuroclean
Hello Peter,
We appreciate you taking the time to share your experience.
We strive to ensure that all product options and add ons are clearly presented so customers can make informed decisions before confirming their purchase. Feedback about the checkout experience is valuable and helps us evaluate improvements.
At this point, we cannot adjust orders that have already been processed for shipment, however we would like to review your case carefully. An agent has contacted you directly, please check your inbox so we can continue assisting you.
Kind regards,
Anna from NuroClean
What a scam website
What a scam website. I expect they just got me for $90 & I won't be happy if PayPal don't act on my request to stop the charge
8 February 2026
Unprompted review
Reply from Nuroclean
Hello Michelej,
We appreciate you taking the time to leave your review.
To ensure we can fully address your concerns, we’ve requested additional details regarding your order. Please check your email inbox and respond at your convenience so our team can review the case and work toward a resolution.
Kind regards,
Anna from NuroClean
Absolutely appalling
Absolutely appalling. False advertising displaying mould remover at £17.99 for 2 units. Then entered through PayPal where I was charged £47!!!!! No indication of the cost throughout process until card was charged. Customer service told me it couldn’t be cancelled because they’d already packaged it (this was within 10 mins). The website is also very hard to navigate without clicking unwanted add ons. Absolutely shocking will be returning immediately for a refund so won’t even try the product
7 February 2026
Unprompted review
Reply from Nuroclean
UPDATE
Hello there,
Thank you for sending over your order details.
We've been able to locate your order and have assigned an agent to review your case further.
Our team is eager to work with you to resolve this ASAP and provide clear guidance on the next steps.
_________
Hello there,
Thank you for sharing your feedback.
We’re sorry to hear about the experience you described. As we were unable to locate an order based on the review alone, we’ve sent a separate request for more information so we can investigate and assist you further.
Please check your email inbox for our message.
Kind regards,
Anna from NuroClean
Buyer beware!
Buyer beware!! Firstly the advertising is misleading. The company is reported to be Australian and the price should be shown in Australian Dollars. As soon as I pressed the order button the screen froze and by that time I realized that the order had gone through it was 4 times the amount I expected to pay. Had I known the Australian dollar amount. I would not have placed the order. Within moments I attempted to cancel the order, but was unsuccessful. They claimed that there was a window of one hour before the order hit the warehouse. I was under that window by 58 minutes. I was still unsuccessful. I suspect that the person answering my emails is a bot.
6 February 2026
Unprompted review
Reply from Nuroclean
Hello Lucie,
Thank you for your feedback.
Our goal is always to ensure customers feel informed and confident throughout the purchasing process. We do not condone deceptive practices and take feedback like this very seriously.
We want to review your case in-depth, so we have assigned an agent to do just that.
Our team will be reaching out to you shortly to assist further.
Kind regards,
Anna from NuroClean
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