nuaquasystems.com Reviews 

Kayla went above and beyond my expectations today during our call. I had several questions/concerns and she methodically took each issue and explained and resolved. We have one remaining issue but she gave clear instructions and a follow up email to make responding easier. I could not be more pleased. Thank you Kayla!

I had an issue with my countertop system and Jennifer found a solution to the problem. I love that Nu Aqua has outstanding customer support and they always find a way to help you what you need, so major kudos to Jennifer and the customer support team!

Perfect at everything she did and answered

I accidentally ordered the wrong RO kit and wanted to make a change. This was my first time ordering from Nuaquasystems.... I got on their live chat. Earl jumped on right away, I mentioned my problem, he did some aquafantastic magic (Yes this is a word) on the back end and fixed my order. Took all of maybe 5-10 minutes. I know that might seem like a long time but...compared to some places when online ordering....there was no 3 days back and forth via email with these guys, it was instant! my order is fixed (even though it was my own mistake) and these guys rocked it! This is how CS should be! For real.... Thank you, again! Excited to try out my new RO system!

I just want to thank Abby for helping me solve my issue with my Nu Aqua RO!She stayed with me until my issue was solved!Shes the best!

Clint Westwood was very helpful in clarifying how to order my replacement filters for my 800GPD system. He also did a great job answering all my questions and assisted me with applying for a filter replacement subscription to make future ordering a breeze. The subscription also provides me with a lifetime system warranty. Thanks!

Excellent customer service, never had a problem. Being the proud owner of the reef series, I must say that it exceeded my expectations. 100% pure water, I've tested it, and the flow is much faster than any other system I've ever used. To be honest the others were one drip at a time. The Nu Aqua Reef Series is very consistent, and the quality of the filter replacements remain top notch with no decline in quality. I would recommend this product to anyone, anywhere, at anytime. This is a really good system.

Quick to send me a missing filter, no fuss and nice on the phone. Thanks Sandy!

Great customer service. Very responsive and knowledgeable! Great products as well!

So easy fast got exactly what I asked for within few messages I do believe I was texting a real person because that was on my mind at first

Thank you Mr. Clint for your help. Those tips really helped me out.

I needed replacement filters, but was unsure of what I needed. Earl helped me find them and got them ordered for me right away. It was a seamless experience!

personalized quick attention to customer service even sent a free part no charge

Didn't listen person hung up

Clint, was very helpful at helping diagnose the problem, and get me the parts I needed.

Abby was great at understanding the issues I was having and getting them resolved in a timely manner!

Support rep was super helpful. She stayed with me through all the testing until we found a solution.

Very accurate and helpful in looking for my needs on my subscription. And my questions about it.

It was VERY SLOW for the first 15 minutes.
Eventually CLINT was able to get the correct filters sent to me, I hope. It took 38 minutes to get NuAqua to send me the missing parts of my order.