nuaquasystems.com Reviews 

190
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I’ve been very impressed with the customer service at Nu Aqua. Clint has helped me several times and has always been a pleasure to work with. We live in the mountains of Colorado in an area that is no... See more

Rated 5 out of 5 stars

Jennifer was so helpful! I shared I was missing a piece and another failed. Before she even responded I received a notification the replacement parts were in the mail. The response came so fast and ev... See more

Rated 5 out of 5 stars

Kim was very helpful and knowledgeable. Everything was cleared up for me and I am back on track! If he is the standard you hold your customer service folks to then congratulations, you have done a... See more

Rated 5 out of 5 stars

Just wrapped up a chat seeking with AJ….Great customer service!!! AJ answered all my questions in a timely manner was polite & and courteous and focus on making sure of my satisfaction..due to her in... See more

4.8

Excellent

TrustScore 5 out of 5

190 reviews

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4.8

All reviews

(190)

188 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

These filters have made a dramatic…

These filters have made a dramatic improvement in our whole home water smell, taste and feel. The subscription service is very convenient. The customer service from Clint is wonderful—he was polite and expedient and completely resolved our issue. Thanks NuAqua

13 February 2026
Unprompted review
Rated 5 out of 5 stars

I love this company

I love this company. Best filters ever!
When I needed to replace my shower filter, Clint was extremely helpful and made the process very easy.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Kayla knew how to change the account to…

Kayla knew how to change the account to my name email and subscription payment since my husband has recently passed away. She then knew how to check the unit to see why the red light was flashing- it meant look at the unit lights and change the filter indicated.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

I've put off scheduling your automatic…

I've put off scheduling your automatic renewal of filters because I'm not great on new websites. After working with Jennifer (she was a life-saver) I am so glad that I got this going! Life is too short to stress over remembering to order filters. Jennifer made the process easy and she was able to create my getting all the replacements that I needed, at the change in schedule that I needed. Thank You Jennifer!!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Great company to replace missing parts

Earl representative is Outstanding service. The company promptly replaced the missing parts at no additional cost. I truly appreciate their integrity and commitment to customer satisfaction.”

11 February 2026
Unprompted review
Rated 5 out of 5 stars

A Satisfied Customer …

I was very grateful to have finally get the product I needed. My fault I waited too long to send back the wrong order. Working with Jennifer has been a blessing. We kept up the communication, which is critical in solving issues. Customer Service gets a 5 ⭐️ rating. Thank You Jennifer.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Quick response

Quick response. Clint was very knowledgeable. He answered all my questions and was very patient.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Leaking unit replaced

I developed a leak in my Nuaqua water filter system. I sent a email on Saturday to customer support and received a response the following Monday morning. After answering a few questions I received another email Monday afternoon telling me they were sending me a new replacement unit. I couldn't believe how quickly my issue got resolved.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

NuAqua filters and support were able to help me

I have used Nu Aqua for a while and really do like the quality of water that comes out of their filtration system. Recently I had an issue with an order and Jennifer was able to help me out. I do appreciate the quality that NuAqua System has and look forward to using them for the future.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Kayla went above and beyond my…

Kayla went above and beyond my expectations today during our call. I had several questions/concerns and she methodically took each issue and explained and resolved. We have one remaining issue but she gave clear instructions and a follow up email to make responding easier. I could not be more pleased. Thank you Kayla!

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer support

I had an issue with my countertop system and Jennifer found a solution to the problem. I love that Nu Aqua has outstanding customer support and they always find a way to help you what you need, so major kudos to Jennifer and the customer support team!

3 February 2026
Unprompted review

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