Now Pet Reviews 

Easy conversation. Will was great, he was professional and courteous and suggested things to help that I hadn't even thought of.

Molly was very helpful this afternoon when I called about my pets claim.
Very polite and friendly.
Good for you polly!!!!

Robin was very helpful and understanding she listened to me with a caring manner and dealt with my query

Hannah from Now Pet Insurance was incredibly helpful answering all my queries and explaining things about my renewal really well. Unfortunately I had to make a claim on my last policy for spinal issues with my dog and my main question regarded what with him was classed as pre existing conditions. Hannah was so helpful explaining the benefits of me having taken out a lifetime policy for both dogs in 2024 ie this was not a condition showing any signs and symptoms prior to me taking out Insurance so would be classed as rather a continuation and therefore if needed further treatment costs would be considered by the claims department. Hannah was very patient, explaining which made a huge difference to me as I have disabilities including problems with processing information. Highly recommend Now Pet Insurance and happily renewing my policy this year for both my dogs with them.

Ellie was excellent. Very helpful and pre-empted the questions I was going to ask. She could see our remittance statement hadn’t been sent yet and managed to get that over to us immediately. Great service.

I needed a little help logging in to our Now Pet Insurance plan. For some unknown reason it would not recognise our email or password.
Within a few hours of contacting Now Pet by email, the issue was very quickly resolved. They had sent all our documents through to our email, even though we hadn't asked or needed them.
Really pleased with the help & attention to detail. We are hoping that when the renewal does come through they are as competitive as the previous year.
Great service. Thank you.

Rang to discuss my renewal quote. Elliot was very helpful and explained in lay man's terms the minefield that is pet insurance! Tweaked my pets cover to a more appropriate one which was also cheaper. Very pleasant young man to deal with and took the stress out of insurance renewal for me.

All went well , the call taker was helpful polite articulate. All sorted in very short space of time
Thank you

Great communication, explained what was happening and was very helpful.

Rang for police advice and spoke with Will, he was brilliant. Helped with all the questions and confusion and managed to make us laugh 🙂

Elliot was great and really helpful. Provided me with clear information. 10/10

Jacob was excellent friendly and attentive.

Great communications and very helpful

Robyn was fantastic. So caring and empathetic.

ROBYN was extremely hrlpgil with my query do highly recommended

The person I spoke to was very helpful and was able to answer my questions

The call handler was probably one of the most experienced and kindest person I’ve ever dealt with on the phone 100 percent 10 out of 10, the call was so smooth and easily handled

Robyn was very polite and very helpful. Happy to answer my questions

Nancy was brilliant. I called to cancel the policy and was gently persuaded to stay and upgrade to a better policy.
Great customer service

Hannah didn’t stop until I was satisfied and she helped sort my query. Extremely pleasant and very helpful