Nouvelair Reviews 

I had a 3 hour flight delay. I contacted the customer services team ang got no reply in 4 days.

Not only they refused to let me board a flight I paid for, but also they didn't offer any alternative solution. They literally scammed me. And all of this because their uneducated agent didnt understand the German residence papers I had. And after complaining to their support they offered to return 13EUR only and without even apologizing for their mistake.

I have been working in Germany for almost two years and am well-acquainted with the travel and immigration requirements. However, when I presented my valid papers at the check-in counter, one of the staff members adamantly refused my boarding. Despite my attempts to explain and clarify the legitimacy of my documents, he did not listen, displaying a level of arrogance and rudeness that I had never previously encountered. I asked to see the boarding manager, but I was informed that she wasn't there for the whole day (which is shocking for airlines).

To my dismay, his decision was not based on accurate knowledge of entry requirements into Germany. Another agent from Nouvelair, recognizing the validity of my situation, consulted with Lufthansa representatives at the airport. They promptly confirmed that they would have allowed me on board with my current documents. Despite this, the staff member persisted in his incorrect judgment, leading him to abandon his duties, close the check-in counter, and leave me stranded.

The subsequent handling of my situation was equally disheartening. I was informed that rescheduling my flight wasn't an option, leaving me without the service I had rightfully paid for and without any compensation or alternative solution.

Subsequent to this regrettable experience, I approached the Tunisair (another airline) office in the airport. There, I was welcomed courteously, my documents were duly checked, and I was confirmed for a flight the next day. I successfully boarded a Tunisair flight and faced no issues upon my arrival in Germany. This unequivocally proves that my travel and entry papers were in order.

In choosing Nouvelair, I had anticipated a level of professionalism and service, but I was sorely disappointed. Due to this mishandling, I have:
- Lost the value of my initial ticket with Nouvelair.
- Incurred an additional cost of 1261 TND for a new ticket with another airlines.
- Paid for overnight accommodation.
- Spent extra on taxis.
- Faced inconvenience at my workplace due to the unexpected absence.

DO NOT USE THIS AILINES. YOU WILL GET SCAMMED

My mom was not allowed to take her flight, booked online, at 6 AM from Tunis to Paris on August 24th 2023.
She lives in Italy with a regular Italian residency permit. They asked her to show an extra tiket, either by bus/train or plane from France to Italy in order to give out her tiket and let her go!!!!
She took several similar flights with different companies in the past and this STRANGE request was never happened before!! They did not gave out any written excuse that we could use to ask for a refund from the online company we booked with. We believe that we were SCAMMED by this unprofessional and rude company.

Every things were not well organised, never ever again failed project air company, I dislike what happened with me and my family regarding to the pointing, over weight stuff (2 expensive), go to do Something else 😑

Flight with Nouvelair Was awful. I usually don't give bad reviews but:
2 hours late, 1 hour because of delay on the Flight, 1 hour because air hostesses couldn't manage the luggage and there was no more space for the suitcases so half of the people were jammed in the corridor and couldn't move, 1 hour to manage the boarding, absurd.
No wifi. No telephone charging. I repeat awful

very terrible company,they wrote in the table wrong time and wrong gate!in the end i missed my flight.in the office they mistreated me,hung up the phone... i had a lot of issues because of this delay!!!!!after i wrote complaints with evidence they did not answer me.

WE FLEW FROM LGW TO TUNISIA ON 10 JUNE 2023 and we were 3 HOURS AND 5 MINUTES DELAYED - CAUSING US TO MISS OUR BOOKED SHUTTLE.
ON 24 JUNE WE FLEW TUNISIA TO LGW and we were 5 HOURS AND 20 MINUTES DELAYED!!!!!!!!!
WE HAVE WRITTEN DAILY TO NOUVELAIR SINCE 24 JUNE TO CLAIM THE COMPENSATION WHICH WAS CONFIRMED ON A SIGNED CERTIFICATE HANDED OUT TO EVERY PAYING CUSTOMER ON THE INBOUND FLIGHT BY THE STEWARDESS AND ONLY HAD A REPLY YESTERDAY 21 JULY TO INFORM US THAT WE WILL NOT BE RECEIVING ANY COMPENSATION !!!!
ON SPEAKING TO OTHERS WE NOW KNOW THAT NOUVELAIR FLIGHTS ARE ALWAYS DELAYED. THIS WILL BE BECAUSE THEY FLY TO 25 DESTINATIONS AND HAVE TO JUGGLE THESE WITH THE 11 PLANES THEY OPERATE !!!!!!
PLEASE BE AWARE AND NEVER BOOK TO FLY WITH THIS RUDE, IGNORANT COMPANY

Experience over 8 hours of delay on both flights en route and return flights. I have no idea how this company is still running. I would give a 0/5 if that was possible. Please avoid using at all costs. There is no way of contacting the airline to discuss compensation either.

They literally stole me 300 euros these thieves. I have proofs.

I have been trying to access them because they held our baggage. I am trying to call them from USA but num is not working i emailed them but no response. My luggage is held by them. I want to pay the dues to claim my baggage. Anyone knows how can i contact them??

The worst flight experience. Wish I’d read reviews before..
- Delayed flights and no updates were ever given
- Sped through the safety briefings
- Flashing lights on the plane internally
- Let passengers smoke on the plane
- Staff were so rude
- Bags left in emergency exits

Not the one.. don’t do it!!

I have never had a bad experience with any flights until this one. Delayed both on the way to Tunisia and the way back! Aircraft attendants were rude and one member sat in the back on her phone while the other lady was working. I must admit the pilot on the way back to London was amazing and funny had the whole flight laughing. well done to the pilot of flight BJ844 24/06/23 from Tunis to Gatwick you made my day.

I've never had such an awful experience with an airline.
3 hour delay going out.
4 hour delay going back.
No communication either, we was just left waiting around to be told something.
Not even an apology either when we finally got on the planes.
Very rude staff.
Woman was ill on the plane and they was reluctant to even give her a cup of water!
Disgraceful airline. Avoid if possible.

I’ve never had such a bad experience flying. Rude staff, flight delayed by 4 hours+. I can’t believe how they’re still operating personally. If you have any sense, please spend the extra £50 and avoid this horror show.

I recently had an incredibly disappointing and frustrating experience with Nouvelair on my flight from Tunis to London. The airline's complete disregard for customer satisfaction and refusal to take responsibility for their mistakes left me utterly disappointed and inconvenienced.

To begin with, my flight was delayed by a staggering four hours. This kind of delay is completely unacceptable, especially considering that I had an important connecting train to catch in London. As a result of Nouvelair's incompetence, I missed my connection and had to bear the burden of additional expenses and tremendous inconvenience. I arrived 5 am in the morning instead of 10 pm at night as there was no more trains late at night.

Upon approaching Nouvelair's customer service to address the situation and request a refund, I was met with an astonishing level of indifference and unprofessionalism. The representatives displayed no empathy or concern for my predicament. They simply shrugged off the issue, stating that the delay was due to technical issue and that the airline held no responsibility for missed connections.

What truly infuriated me was their outright refusal to provide any compensation or reimbursement for the financial losses I incurred due to their delayed flight. It is evident that Nouvelair does not value its customers or their time. Their lack of accountability is simply unacceptable, and it leaves me questioning their commitment to customer satisfaction

The worst service ever as my luggage was received after 3 days with no communication or support and after I traveled all the way to capital Tunis to collected and I contacted them for compensation for my travel and waisted time and money to collect my suitcase even I called and sent emails few times but no support . Avoid travelling with this company

i had a very terrible experience with company Nouvelair on the flight BJ510 30/04/2023
i booked a flight at the 07:30AM 30/04/2023
on the 13/04/2023 i received an email they reschedule the flight to be 17:30 PM 30/04/2023
without given as any options
after the flight she made 2 hours 23 minutes delay so instead of arriving at 11AM i arrived at 11:23PM
Better to avoid this campany whatever the cost.

Thieves. No help No desk. Plain Didnot show up. When I called they say we change your ticket for free. But administration is 190€. The flight was 200€.

Worst customer service

I booked a ticket for Tunisia on 8 Apr 2021, unfortunately we weren't able to travel as the country went into the 'red zone and I have to cancel the tickets. They told me they would give me a voucher valid for a year and if not used will be refunded.

Fast forward to today I haven't gotten my refund. It's really annoying when you paid for a service that was never used. I emailed them but never gotten any response.

Such a waste of time and money chasing them.

Return flight to Tunis from London Gatwick was everything it needed to be. Clean new plane, decent seats, easy to board and disembark - no major delays with either flight.