Nouvelair Reviews 

the worst air flight ever!!!

I had a terrible experience with Nouvelair. My flight, scheduled for 5:00 AM on June 28th, was significantly delayed without any clear communication from the airline. I drove three hours to the airport and stayed awake all night, only to be left in the dark about the new departure time.

Various sources provided conflicting information, with some stating a departure at 9:00 PM and others at 2:00 PM. This lack of accurate updates is completely unacceptable and has caused me immense inconvenience and stress.

The way Nouvelair treats its customers is appalling. This experience has completely shattered my trust in the airline, and I will never fly with them again. I strongly advise others to avoid this airline if they value their time and peace of mind.

Awful customer service. For 8 weeks trying to get invoice after no show. Impossible. 7 calls resulting in high international phonecosts. Emails not responded to.

This airline is by far the worst I have ever encountered. Their strict policies were completely unjust, as they singled us out based solely on our appearance while allowing others to pass without any issues. Furthermore, the flight was delayed for an excruciatingly long period of over three hours. If you are seeking a pleasant airline experience, I strongly advise against choosing this particular airline.

I don’t write reviews but I had to.

I am extremely disappointed with the service provided by Novuleair at the airport. From the very beginning, there was no information regarding the flight delay. The Novuleair staff were completely unreachable, and no one could provide any information, which only increased our frustration. The lack of communication and support for passengers in such stressful situations is unacceptable. I strongly advise against using this airline's services.

After years of flying with Nouvelair, my family and I have reached our limit due to numerous unsatisfactory experiences.

Consistent Flight Delays: We've encountered delays exceeding 6 hours on multiple occasions. These extensive delays have caused significant inconvenience and stress.

Payment Issues: On two occasions, payment was taken from my card during the purchase process, but no ticket was issued. We had to wait for weeks to get our funds back, despite making several complaints. This kind of error is unacceptable and highly frustrating.

Last-Minute Itinerary Changes: Nouvelair has a habit of making last-minute itinerary changes, including adding new stops. This not only disrupts our travel plans but also adds unnecessary travel time.

Flight Cancellations and Unreasonable Fees: When Nouvelair cancels a flight, they call to reschedule but then charge unreasonable fees to change the date again. It's outrageous that we have to pay extra for a situation they caused.

No Compensation for Delays: Despite the frequent delays, Nouvelair has never offered any form of compensation or even an apology for the inconvenience caused.

The list of issues goes on, and it's clear that Nouvelair's customer service and reliability have deteriorated significantly. We have been loyal customers for many years, but it is now time to find a more dependable airline.

Very bad customer service and rude staff. A lot of problems with check in at Tunis Airport with nobody offering any solutions.
Very unprofessional airline.

The worst airlines on this planet.
Today 19/05/2024 i had a flight from tunis to bologna i came one hour and 15 min before the time.. they told me the desk is close and thier was more than one hour to fly and thier was more than 3 people had the same situation like us they said that the pilot don’t want anymore he’s done!!. And they said that we lost our ticket we can’t change!!! Shame on you!!! Pilot shame on you nouvelair bad service!!! Last time we book with you shame on you 🤬🤬. If i can give you under zero i will
To everybody be careful to book with nouvelair

Disgusting service. I wouldn’t even award it one star. Been calling everyday for a refund. Flight cancelled no explanation and no alternative offered. And love holidays aren’t exactly helping either!

Worst airline I flown with (trip to Tunisia). My first time and last. My bag was 3 over and was told bags no good. Was passed around several members of staff all whilst flight was currently boarding. I told them I would just pay for checked bag or whatever needed to be done as I did not want to miss my flight. I was told that could not be done!! So my choice was therefore to board flight without my belongings or miss flight. Thank god my fiancé was flying with another airline (Luthansa) who we ran to and he paid to check my bag in with them instead (with no issues) whilst I managed to run through and JUST make my flight. Would definitely fly with an alternative even if it means paying more and would not recommend. What an end to a holiday …

worst airline ever, tried to address a request to this company... no chance to clear inconveniences,never available...dirty aircraft...arrogant and unfriendly ground- and boardcrew...bad, bad and bad, watch out! Zero points

- chaos in the checkin
- 2 hours waiting in the airplane with the kids.
- personal on the airplane very rude and unprofessional
- Pilot let a passenger with his child enter the cockpit during the fly, which i find critical.
- Customer support does not answer emails, even on their facebook page, if you write them you never get an answer. they ignore you.

Worst airline around I will never use again. They take my booking. 4 months later, 6 wks before my flight they cancel the flight . Ok this happens. so I then had to spend much more on AIRFRANCE instead because it was realatively last minute.
A month later still no refund even though promised, I went back on the website and there is the flight still available to book.
I will not settling for this small claims courts will get me back the expenses to due incompetence or shoddy business practices and CAA as it was a flight into london.
For those who are having trouble getting your money back in EU airports contact EAA good links and ways to get your money back. Its a lot easier than you'd think

They cancelled my return flight and did not inform me. I found out the day before I was supposed to leave. They were so unhelpful and rude on the phone. They refused to give me a refund or compensate even though they admitted that they cancelled the flight. Their airline should not exist. Worst service I have ever come across.

Cheap company, unprofessional customer service. Always late, thiefs!!

The worst company and the most rude staff
I have to warn people against Nouvelair , it’s a hustler company with mafiosi methods . They canceled my flight and refused to pay me back the amount of the canceled flight even if it’s my right as they are responsible of the flight cancellation. However they claimed they transferred Tunisian dinars to my danish bank account which is not possible. I called them several times and send more than 10 mails to them to ask for my money , explaining they should transfer then in danish kr or euros . They stop answering me and they newer paid me back . They are hustlers and liers and they have no principles. Even one of the staff member I m friend with on instagram told me I should just accept that I will newer get my money . I have to warn everybody about this company because it’s a very serious matter if a flight company steals from their customers. It is my basic right to get the amount of the flu ticket that was canceled. I had also an horrible treatment of the staff under the whole process . Be careful with Nouvelair and I advise to newer travel with them . I newer had such an experience with a flight company and I travel a lot .

Not much more needs to be said, worst customer service I've ever experienced, no exaggeration.

One of the worst experiences. We had to wait an hour in the plane. Staff offered nothing. Then when we took off I tried to buy something for me and daughter to eat. But they would not accept local currency, only Swiss Francs or Euros. I had nothing left, so they just refused Dinars and said that card machine was out of order. Interestingly the card machine for buying cigarettes was fine but you could not use it for drinks or food. I offered them 40 Dinars for 10 Euros (so a very generous rate) but they would not accept it. I asked if they could change Dinars to Euros. Of course not! Very small legroom (and I am not tall). Used and dirty... Just bad, avoid it! When we got to another low-cost airline in Geneva, it just felt like luxury!

Title: Disappointing Experience with Nouvelair - Urgent Need to Review Customer Service

Travel Date: January 5

Route: Tunis - Basel

I wish to share my extremely disappointing experience with Nouvelair concerning a recent flight from Tunis to Basel. Despite purchasing a ticket for 585 euros via Kiwi, a reputed booking platform, my mother was forced by the staff at Tunis airport to buy a new ticket, with no valid justification.

This incident highlights serious shortcomings in Nouvelair's communication and coordination with its booking partners, as well as in customer care. The lack of transparency and the pressure placed on customers for mistakes not of their making is unacceptable and detrimental to the company's reputation.

I am deeply disappointed and concerned to witness such malfunction in the services offered. A customer should be able to rely on the reliability and efficiency of the airline, especially in case of irregularities. This incident has seriously shaken my trust in Nouvelair, and I hope this feedback will encourage an urgent review and improvement of your procedures.

Rating: 1/5

NEVER AGAIN nouvelair!!!
The worst airline ever and would prefer to give 0 stars when it comes to customer service, flights and travel!!!
I have never experienced anywhere near this incompetent, unprofessional, inhumane, petty, manipulative customer service orientation in 40 years of air travel!!!

Unacceptable, unbelievable, outrageous, unfriendly and above all always brazen rip-off of this nouvelair airline!!!
It starts with checking in luggage (500 grams more and you have to pay on top of it...) or when you check in 45 minutes before departure and 3 nouvelair employees close the counter in front of the traveler's nose and still claim that the counter has been closed for 10 minutes (i.e. 1 hour before departure?!!!) etc...

This is the 2nd time with this airline and the last time...👎👎👎

I can't find any words and no answer for this airline except that all the lousy, bad employees of this airline are going down the drain Inschalla!!!

PLUS JAMAIS nouvelair !!!
La pire compagnie aérienne de tous les temps et préférerait donner 0 étoile en ce qui concerne le service client, les vols et les voyages !!!
Je n'ai jamais connu une telle orientation vers un service client incompétent, non professionnel, inhumain, mesquin et manipulateur en 40 ans de voyage en avion !!!

Inacceptable, incroyable, scandaleux, antipathique et surtout toujours une arnaque effrontée de cette nouvelle compagnie aérienne !!!
Cela commence par l'enregistrement des bagages (500 grammes de plus et il faut payer en plus...) ou lorsque vous vous enregistrez 45 minutes avant le départ et que 3 employés de nouvelair ferment le comptoir sous le nez du voyageur et prétendent quand même que le le comptoir est fermé depuis 10 minutes (soit 1 heure avant le départ ?!!!) etc...

C'est la 2ème fois avec cette compagnie aérienne et la dernière fois...👎👎👎

Je ne trouve aucun mot ni aucune réponse pour cette compagnie aérienne, sauf que tous les mauvais employés de cette compagnie aérienne sont en train de tomber à l'eau Inschalla !!!

NIE WIEDER nouvelair!!!
Die schlimmste Fluggesellschaft aller Zeiten und am liebsten 0 Sterne vergeben was Kundenservice, Flüge und Reise angeht!!!
Ich habe seit 40 Jahren Flugreisen nicht einmal annähernd so eine inkompetente, unprofessionelle, unmenschliche, kleinkarätige, Manipulative Kundenservice Orientierung erlebt!!!

Inakzeptabele, unglaubliche, unverschämte, unfreundlicheste und vorallem immer wieder dreiste abzocke diese nouvelair Fluggesellschaft!!!
Es fängt an mit Gepäck Aufgabe ( 500 gramm mehr und man muss drauf zahlen...) oder wenn man 45 min. Vor Abflug kein check- in mehr möglich ist und 3 Mitarbeiter der nouvelair den Schalter geschlossen tätigen vor der Nase des Reisenden und noch behaupten das der Schalter schon seit 10 min. Geschlossen ist ( also 1 Stunde vor Abflug ?!!! ) usw...

Das ist das 2. Mal mit dieser Fluggesellschaft und das letzte Mal...👎👎👎

Ich finde keine Wörter und keine Antwort auf diese Fluggesellschaft ausser das alle miesen, schlechte Mitarbeiter dieser Fluggesellschaft nouvelair mal den Bach runtergehen Inschalla!!!