Received flat curb chain bracelet and necklace last year(2024) as a christmas gift. I started wearing the bracelet in August only to take it off after 2 months of wearing it. The bracelet has begun to... See more
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Paid 150$ for a bracelet that broke the first time I wore it. So let me start by saying terrible quality, they make it look good but quality is horrible. Then I contacted customer service who was quic... See more
Company replied
I love my Northskull pieces! My order arrived later than expected but the customer service person (Emma) was great at keeping me updated. Really happy all-round. Looking at some of the reviews looks l... See more
Company replied
Northskull went above and beyond by being willing to add extra links to a bracelet I ordered, as my wrist is larger than this model offers. I reached out and asked if they could accommodate me, and I... See more
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Company details
Information provided by various external sources
Northskull London are one of the world's leading retailers of men's fashion jewellery. Click here to view our men's designer jewellery collections.
Contact info
E4 0AW, London, United Kingdom
- northskull.com
2.7
Poor
105 reviews
Replied to 60% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rich man in London by NORTHSKULL
I ordered a bracelet and a necklace for men
Discount was amazing
Item was awesome the style of both jewellery was incredible…i really love it…it gives a good and strong posture for men and gives a positive attitude with rich look….i really love northskull….you are the best
Order number: 177900
11 June 2024
Unprompted review
Reply from Northskull
Hi Pradeepan,
Thank you so much for your fantastic review!
We're thrilled to hear that you love the bracelet and necklace you ordered. It's great to know that you found the discount amazing and that the style of both pieces exceeded your expectations. We're especially glad that they enhance your posture and give you a positive attitude with a rich look.
Your kind words and support mean a lot to us. We're committed to providing the best for our customers, and it's feedback like yours that keeps us motivated.
Thanks again for choosing Northskull. You are the best too!
Best regards,
Northskull
I would avoid
My bracelet is broken after 60 minutes of wearing, cheap quality. However the one star is for the customer service I have simply asked for a replacement or refund, I had zero communication until leaving a review on this website which prompted them to contact me, average contact time between emails is 2 weeks. Never the less, from the point of returning the broken item and receive a refund was a month.
Things break in life, it shouldn’t take a month to be refunded.
This review has been edited on 28/06 to give an accurate account of events
16 May 2024
Unprompted review
Reply from Northskull
Updated response following customer updated review:
Hi Louis,
Thank you for taking the time to update your review.
Upon reviewing your correspondence, we noted that in your initial contact with us, you stated twice in your email on April 30th, 2024, that you did not want a replacement. Unfortunately, you sent the email to our 'NO REPLY' address and was filtered out, which is why it wasn't seen by our customer service team.
When we reached out to you on May 16th following your initial review, we offered a replacement for the clasp component. However, you informed us that you had purchased another piece from a different company, so the replacement was not suitable. On May 17th, we provided you with all the details to return the bracelet. A week later, you informed us on May 24th that you had returned the bracelet, and tracking information confirms it was delivered on May 28th, following the public holiday.
Your return was logged by our warehouse team on June 12th after completing our returns QA process, and the refund was processed on June 19th. While it may have felt like a long wait, the refund was issued promptly once the return was received and processed.
In the future, if you have any questions regarding your order, please contact our customer service team directly. Emails sent to the 'no reply' address are not monitored.
Thank you for your understanding.
Best regards,
Northskull
16th May 2024
Hi Louis,
We're truly sorry that you felt compelled to leave a review. After looking into the matter, our customer service team located your correspondence and discovered that it had been filtered out of the main inbox due to the subject line used. We sincerely apologise for this oversight and any inconvenience it may have caused.
Our team has since responded to address the issue you encountered with the faulty detachable clasp mechanism on your chain bracelet. We understand the frustration this may have caused and are committed to resolving the issue to improve your experience with us.
Once again, we apologise for any inconvenience caused and appreciate your patience and understanding as we work to remedy the situation.
Best wishes,
Northskulll
Bad quality of jewellery
Bad quality of jewellery, but the customer service is worse. Wrote more than one message with pictures of their products where the gold colour is lost at all. No answer, no good will at all. Unacceptable by this price of products. Never again.
30 April 2024
Unprompted review
Reply from Northskull
Hi Stella,
We're sorry to see that you've left a negative review. Our records show that you've been in contact with our customer service team, and they have reached out to offer you a replacement piece. However, as of yet, we haven't received a response from you.
We're committed to resolving this issue for you, but without your engagement, there's only so much we can do. We hope to hear from you soon so that we can work together to find a solution and improve your experience with us.
Best wishes,
Northskull
Quick response with correct information
Quick response with correct information
30 April 2024
Unprompted review
Reply from Northskull
Hi Brian,
Thank you for taking the time to share your experience. We're glad to hear that our customer service team was able to provide you with the correct information quickly. We look forward to serving you again.
Best wishes,
Northskull
I’m disappointed with the brand
I’m disappointed with the brand, I’ve purchased a couple of things that weren’t cheap the leather pleated bracelets have been okay and kept a good look but the magnetic clasp isn’t strong enough and quite often find the bracelet will come off when taking off my jacket, also only had a beaded bracelet on a few times and already the elastic has begun to fray, love the designs but unhappy with quality at price point.
27 March 2024
Unprompted review
Reply from Northskull
Hi Simon,
We're disappointed to see your negative review, especially considering the circumstances. Unfortunately, we were unable to confirm or verify that the product you have is a genuine Northskull item. Despite repeated requests, you haven't provided an order number or the necessary details of the person who purchased the item for you. This information is crucial for us to check if your product is still under warranty.
While we don't offer a repair service, we do replace products under warranty. However, without the relevant information, we cannot verify your warranty status or confirm the authenticity of your Northskull product. If you're able to provide us with the necessary details, we'd be more than happy to assist you further.
Best wishes,
Northskull
Beautiful jewellery
Beautiful jewellery, excellent service! Northskull went above and beyond. Thank you for the stunning pieces!
31 January 2024
Unprompted review
Reply from Northskull
Hi Larissa,
Thank you so much for your wonderful review!
At Northskull, we strive to provide beautiful jewellery and excellent service to our customers, and it's incredibly rewarding to hear that we've exceeded your expectations.
Your kind words mean a lot to us, and we truly appreciate your support.
We look forward to serving you again.
Northskull exceeded all my…
Northskull exceeded all my expectations! Impeccable quality, exceptional customer service, and fast shipping. Highly recommend!
17 January 2024
Unprompted review
Reply from Northskull
Thank you so much for taking the time to leave such a glowing review! Delivering impeccable quality, exceptional customer service, and fast shipping are our top priorities, and we're delighted to know that we hit the mark for you.
Your recommendation means a lot to us, and we truly appreciate your support.
Thanks again for choosing Northskull!
Great customer statisfaction
Great communication, a great want to have a good customer experience from the company, good care for the customer.
5 February 2024
Unprompted review
Reply from Northskull
Thank you for such a positive review! We're delighted to hear that you had a great experience with us and that you appreciated our efforts in providing excellent customer service.
Communication and ensuring our customers have a positive experience are top priorities for us, and it's wonderful to hear that this was reflected in your interactions with our team.
Thank you for your support and loyalty!
I love my Northskull pieces
I love my Northskull pieces! My order arrived later than expected but the customer service person (Emma) was great at keeping me updated. Really happy all-round. Looking at some of the reviews looks like people prefer to complain rather than praise. I think these guys are great! Will definitely shop again x
26 January 2024
Unprompted review
Reply from Northskull
Hello,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you love your Northskull pieces and appreciate your understanding regarding the delayed delivery. It's fantastic to know that Emma could assist you effectively and keep you updated throughout the process.
We truly value your kind words and your perspective on focusing on the positive. It means a lot to us that you consider us great, and we look forward to welcoming you back for future shopping.
Thank you for being a part of the Northskull community!
Great customer service
Had an issue with a bracelet I purchased, which was quickly resolved. Lucy, was great in offering alternative products to rectify the situation and made me feel valued as a customer. A sign of excellent customer service! I've been wearing Northskull products for years now - always a pleasure to deal with.
25 January 2024
Unprompted review
Reply from Northskull
Hi NZ,
Thank you so much for taking the time to share your positive experience with us! We're really pleased to hear that Lucy was able to swiftly resolve the issue with your bracelet and provide alternative solutions. Your kind words about our customer service mean a lot to us, and we're delighted to have you as a valued customer.
At Northskull, customer satisfaction is our top priority, and it's always a pleasure to hear when we've made a positive impact.
Thank you again for your continued support and loyalty!
Cheap Costume Jewelry, Narrow Return Eligibility
I ordered 3 items from the Northskull x Lydia Tomlinson collection, all in gold.
Ourika Necklace ($250),
Ourika Bracelet ($170),
Ripple Hoop Earrings ($120).
I purchased during 40% off Boxing Day sale, so I felt good spending $324 net.
It was a red flag that the website does not have reviews on individual items, given that in 2024, this is almost an online retail standard, but given the higher price point, I trusted these would be high quality,
Oh boy, was I wrong.
1. Each item feels like, and visually appears to be, cheap costume jewelry, in an unnatural fake metalicy yellow.
2. The clasp on the bracelet broke when I tried it on for the very first time.
3. The earrings are very heavy and wouldn't be comfortable to wear for a whole evening.
I tried to return the entire order but was unable due to the return policy -
"We do not accept returns or exchanges on sale/discounted items or made to order items. For hygiene reasons, we cannot accept returns on all types of earrings."
So, BE FOREWARNED, if you purchase items during a site-wide sale that is effected via a coupon code, NONE OF THESE ITEMS WILL BE ELIGIBLE FOR RETURN. In my humble opinion, it felt like extortion to be blocked from returning items until AFTER discovering the poor quality, but it's my fault for not carefully reading the return policy in advance.
Customer Support was responsive, professional, and kindly sent me 3 replacement clasps free of charge, so I can now wear the cheap bracelet. As a gesture of goodwill, they also conceded to let me return the necklace and bracelet for in-store credit. However, given that I would have to pay for shipping and then only be able to replace the items with items of similar quality, I decided to just keep the items I ordered.
I acknowledge that my assessment of quality is my own, and others might disagree, but I will not be purchasing for this retailer again.
4 January 2024
Unprompted review
Reply from Northskull
Hi Helen,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your review and are truly sorry to hear about the challenges you encountered with your recent purchase.
First and foremost, I want to extend our sincere apologies for any disappointment and inconvenience you've experienced. We take all customer feedback seriously, as it helps us continuously improve our products and services.
I understand your concerns regarding the quality of the items and the issues you encountered with the clasp and earrings. The quality of our products is typically very high, and the pieces you purchased are among our most popular items. We rarely receive returns on these pieces, but it seems the clasp mechanism let us down in this particular instance. We strive to provide high-quality products, and I'm truly sorry that we fell short of your expectations in this instance.
Regarding your experience with our return policy, we appreciate your candidness. Our goal is to be transparent and fair, and I apologise for any confusion caused. Your feedback on the importance of having individual item reviews is noted, and we will certainly take this into consideration as we continue to enhance our online shopping experience.
I'm glad to hear that our Customer Support team was able to assist you promptly and provide replacement clasps for the bracelet. We were unaware of any issues regarding the weight of the earrings, as you did not mention this in your correspondence to us. We genuinely value your understanding and the opportunity to address your concerns. I also appreciate your acknowledgement of their professionalism and responsiveness.
While I understand your decision to keep the items, I want to assure you that we are committed to your satisfaction. We value your input and will use it to improve our products and services moving forward.
Thank you again for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Worst product I've ever seen!
Worst product I've ever seen. I just got an Earring without a clasp. One Earring was completely bent, for the price I'm honestly shocked and speechless. I cannot recommend to buy any jewelry from this company.
30 November 2023
Unprompted review
Reply from Northskull
Dear Jana,
We are sorry to hear that one of the earrings you received had a bent pin. However, we noticed that you did not contact our customer service team to report the issue. If you had reached out to us, we would have promptly resolved the problem and investigated if the damage occurred during shipping.
Instead, you submitted a claim against us. We strive to produce high-quality items and provide excellent customer service, but in this instance, we were not given the opportunity to do so. In the future, please contact our customer service team as your first point of contact if you encounter any problems.
Please return the earrings so that they can be disposed of as per the instructions provided in the claim you filed.
Thank you for your understanding.
Best regards,
Northskull
10.01.2024 - Upon reviewing our records, it appears that the earrings were not returned to us, and there was no engagement with our customer service team. As a result, the claim was subsequently closed.
Broken bracelet
I ordered a bracelet, which broke within two weeks and after wearing it only twice. It's certainly not what I expected given the price I paid. If I could have returned it for a full refund I would have done that but, living in the EU, I would have to forfeit 30% as a "restocking fee".
I wish I'd had the level of customer service that some other customers have had. When I inquired about the status of the replacement clasps that they agreed to send to me, I was told I never responded to their email so they didn't send them. I did, however, receive an apology from a different customer service employee after I forwarded her the email proving that I had indeed responded, and even showing their reply to me in the thread confirming the shipping of the clasps. But still, as a business I don't think it's right to blame the customer as your default reaction to a complaint. And if you're going to do so, I'd suggest making sure you have your facts straight first.
1 October 2023
Unprompted review
Reply from Northskull
Hi Jennifer,
I am sorry to hear about your experience with our bracelet. We strive to provide high-quality products and excellent customer service, and it appears we fell short in your case.
That being said, I want to clarify a few things. When you notified us about the broken clasp, we immediately sent you replacements. Unfortunately, FedEx tried to deliver them to you twice, but you were not available to accept the delivery, so they were returned to us.
When you contacted us a month later to say you had not received the clasp, the customer service agent thought you had not given us instructions as the email thread you originally sent to us did not have your response when we asked how you would like to proceed, which caused confusion. There was no intention of blaming you, the agent was simply working with the information they had at the time.
Despite the failed delivery attempt not being our fault, we have since reshipped the clasp to you at no additional delivery cost. We hope this resolves the issue for you.
Regarding the restocking fee, when we ship to Europe, we absorb the duties for all customers. However, we are unable to absorb the costs of returned items from Europe, which is why the restocking fee is in place. I hope you can understand why this policy is in place.
Thank you for your understanding and for bringing your concerns to our attention, as it allows us to improve our service and ensure better experiences for our customers.
Best wishes,
Northskull
Great Customer Service…
I had an issue with a discount code that I didn’t notice until the transaction went through. I contacted Northskull and they (Emma) came back to me the next day with a very pleasant email saying they’d refund me. No quibbling. Really great customer service.
12 September 2023
Unprompted review
Reply from Northskull
Thanks for the lovely review, we are glad you received great customer service! We look forward to serving you again.
Best wishes,
Northskull
Excellent products and quality customer service
The company has excellent products which are high quality and true to size. Their customer service is second to none with little delay to respond to queries with a quick generous resolution. Extremely helpful and understanding- thank you Lucy. Will be ordering again in the future.
31 August 2023
Unprompted review
Reply from Northskull
Hi Heather,
Thanks for the great review. We are glad you love our products and received great customer service from the team. We look forward to serving you again in the future.
Best wishes,
Northskull
AVOID AVOID AVOID
Please do not purchase Northskull's bracelets. I had one bought for me as a present and this was quite pricey, so we expected good things. Even after taking good care and following all the aftercare instructions on their website, the bracelet started to tarnish after 6 months (and after only wearing this about 5 times), and after 10 months it is completely unwearable! Customer service was completely unhelpful. I have other bracelets from other brands which are much better quality and have not tarnished even after years, so AVOID AVOID AVOID Northskull!
18 August 2023
Unprompted review
Reply from Northskull
Mr Suppayah,
We are sorry to hear that you are unhappy with our returns policy on this occasion as you also mentioned in your correspondence that you have had other Northskull pieces that have not tarnished or had any issues.
Our warranty policy is in line with UK law as you were advised, and unfortunately, you contacted us outside of this window. If you had contacted us within the warranty period we would have been able to offer further assistance.
I'm sorry that this was not the outcome you were hoping for on this occasion. We hope you will consider us in the future.
Best wishes,
Northskull
Experienced great service from these…
Experienced great service from these guys. Had a quick response when I contacted them via email, seem to have friendly knowledgeable staff and they answered my questions quickly so I was able to complete my purchase. Will definitely shop with them again. Thanks again!
1 August 2023
Unprompted review
Reply from Northskull
Hi Jeremy, We are glad to hear that you received great customer service from the team. Thanks for sharing your experience, it is much appreciated. Kind regards, Northskull
immediate response to customer
Today I faced a problem with the use of codes at the payment of my order , and the response of the company via personal email was very fast, informative and polite. I can't wait to receive my order!
29 June 2022
Unprompted review
Reply from Northskull
Hi Lila, Thank you for sharing your positive experience with us. We are glad we were able to resolve your issue quickly. We look forward to serving you again. Many thanks, Northskull
I received excellent customer service…
I received excellent customer service when I bought a product that had sold out as part of a set but was able to arrange to get the one piece changed for something else. It was a special birthday present so was happy to get it sorted quickly. Thanks Northskull!
19 June 2023
Unprompted review
Reply from Northskull
Hi Chloe, thank you for sharing your experience with us. We are glad to hear you received excellent service and we were able to resolve the matter for you quickly. We look forward to serving you in the future. Best wishes, Northskull
Follow up service to exchange one of…
Follow up service to exchange one of the pieces I ordered was excellent; I particularly thank Lucy for her help, patience and fast replies.
7 June 2023
Unprompted review
Reply from Northskull
Hi Elmear, Thank you so much for your kind review. We are glad we were able to provide you with excellent service. We will be sure to pass on your thanks to Lucy. Best wishes, Northskull
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