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NordVPN Reviews 

49,153
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 6,231 reviews, reviewers had a great experience with this company. Customers frequently praise the customer service team for being helpful, responsive, and effective in resolving issues. Many people appreciate the smooth user experience, noting the service works well across different devices and provides reliable connections, often highlighting the staff's patience and professional problem-solving skills. However, some customers noted service issues like slow speeds on certain devices or connection problems blocking websites. A few also mentioned unexpected automatic subscription renewals and found customer support tricky due to a lack of phone numbers and inconsistent agent responses.

What people talk about most

Service

Users describe ambiguous interactions with service, with many customers expressing satisfaction, highlighting... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the politeness,... See more

User experience

Clients share positive opinions on user experience, with many reviewers reporting great experiences, finding... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their politeness, professionalism, and... See more

Subscription

People report ambiguous experiences with subscription, with many expressing frustration over automatic... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Speed has improved recently for i phone from quite unsatisfactory speed in jan - may. However speed for i lower version i phone 11 remain low. Meanwhile wifi open page ( terms conditions) say... See more

Rated 4 out of 5 stars

Fixed the problem. After several days of trading emails back and forth someone finally got my issue resolved. Thinking maybe assign 1 person to address an issue instead of every reply coming from som... See more

Rated 4 out of 5 stars

Assistance was great. If you want to know my journey however for your records, when I logged a ticket, it asked for my paypal records. I entered this (was done in the morning), then in the afternoon,... See more

Rated 4 out of 5 stars

My experience, happy long time customer . But got signed an automatic renewal that I didn’t consciously sign up for. The customer service team at Nord VPN answered my request to cancel, I would recomm... See more


Company details

  1. VPN Service

Written by the company

Enjoy ultimate internet privacy, security and freedom with advanced features such as Kill Switch, Double VPN, Threat Protection Pro™, Dark web monitor, state-of-the-art encryption and no-logs policy so that your sensitive information is protected from snoopers of any kind.

Written by the company

Secure encryption
Keep your online traffic safe behind a wall of next-generation encryption.
SmartPlay
Watch shows and movies safely without extra steps — whether at home or abroad.
Safe when disconnected
Rest easy knowing our Kill Switch will shield your data if your VPN connection drops unexpectedly.
Double VPN
Add another layer of encryption with our Double VPN servers for extra peace of mind.
Private DNS
Enjoy more online privacy without worrying about third parties spying on your every move.
Worldwide network
The extensive network of 6500+ VPN servers covering 113 countries lets you explore internet like a virtual traveler.
Multi-device
NordVPN allows you to secure up to 10 devices with your Nord account and boost your privacy even more.

Contact info

4.2

Great

TrustScore 4 out of 5

49K reviews

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4.2

All reviews

(49,153)

6,855 reviews in the last 12 months

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Rated 1 out of 5 stars

Trying to cancel is futile

Whilst the product is satisfactory the customer service is dire. I signed up to a 30 day rolling contract as I only needed the product for 1 week whilst abroad. Having then cancelled and unsubscribed I continued to get charged for a further 2 payments (to date) and get endless emails promising discounts, deals and the such like bordering on harassment. Wouldn't touch them again with a barge pole.

24 May 2026
Unprompted review
NordVPN logo

Reply from NordVPN

Hello, John. We're sorry to hear about your experience, that's not the standard of service we want to provide, and we completely understand your frustration.
We'd like to look into your account and clarify the charges, as well as address the email communications you've been receiving. Could you please reach out to our customer support at support.nordvpn.com so we can investigate this further? If you've already been in contact with our support team, please share the ticket ID here and we'll take a closer look.
Your feedback is important to us, and we want to make this right. -G.S.

Rated 4 out of 5 stars

Screw AI

The in person email system was great and helpful but the AI bot prior to communicating with a real person over email was absolutely abysmal. And when I asked to speak to a human in the AI chat it either redirected me back to itself with a “human” name or put me in contact with a real human that was just as bad as the bot.

9 July 2026
NordVPN logo

Reply from NordVPN

Hello there. We are sorry to hear about your experience with our service. We do indeed have a chatbot, however, it should connect you to a live person if you ask for it. Perhaps you have a ticket ID of your conversation? We would love to investigate this issue in more detail. -L.L.

Rated 3 out of 5 stars

Great VPN with excellent Threat Protection — just one feature I'd love to see added

NordVPN is a solid VPN overall, but what really stands out to me is Threat Protection. It does an excellent job of catching malware and other malicious content before it reaches your device. I've found it genuinely effective, and it gives me real peace of mind while browsing.
My one gripe — and it's a relatively minor one — is with the Recents countries tab. Once you connect to a country, it shows up in your Recents, but there's no way to delete or clear individual entries from that list. It would be great if NordVPN added an option to remove specific countries from your Recents, or at least gave you a way to clear the list entirely. Ideally, this could be an optional setting — leave it on for those who like the quick-access convenience, but let users who prefer a clean list manage it themselves.
Overall, a strong product with one small UX improvement that would make it even better.
Thats why i gave it a three star

14 July 2026
Unprompted review
NordVPN logo

Reply from NordVPN

Hello, Jon! Thank you for your honest feedback. The Recents tab simply shows you the last locations you connected to. If you feel like the feature is not working properly, perhaps you can contact us at support@nordvpn.com? Our team will check on the situation in more detail anytime! -L.L.

Rated 5 out of 5 stars

automatic subscription renewal

I had a billing issue with my automatic renewal. Customer support was quick to help, and instead of just a refund, they offered me a much better deal for the coming years. I'm very satisfied with how they handled it.

14 July 2026
NordVPN logo

Reply from NordVPN

Hello there. We are thankful for your kind feedback! Stay safe. -L.L.

Rated 5 out of 5 stars

So far so good

So far so good! The connection is always fast and stable. The interface is so easy to use. Everything is just where it should be. I wouldn't change a thing. 5 stars!

14 July 2026
Rated 1 out of 5 stars

Every detail is correctly explained

Every detail is correctly explained. You "just" have to find it. Today's rules (which, in a sense, are marketing-friendly) make material to read longer and longer. Pages and pages. Not digest. So, if you do not read everything, you fall in a kind of trap. This univers is as simple as a complex univers.

14 July 2026
Unprompted review
NordVPN logo

Reply from NordVPN

Hello there. We are sorry to hear about your experience with our service. Perhaps you could elaborate a bit what difficulties you have encountered? We would love to help you! -L.L.

Rated 5 out of 5 stars

Nordvpn goat

NordVPN helped me and processed my refund within just a few days. Their support team was truly kind, professional, and efficient. I really appreciate their excellent customer service and would highly recommend them.

14 July 2026
Rated 5 out of 5 stars

NordVPN Meshnet alone is worth the…

NordVPN Meshnet alone is worth the money if you are an IT Professional.

I have no open ports on my router and can still ssh into virt-manager VMs to make changes to code that I give my clients access to check via Cloudfare tunnels.

14 July 2026
Rated 4 out of 5 stars

NordVPN is very easy to use

NordVPN is very easy to use. They have lots of add-ons that are reasonably priced too like a dedicated IP address.
Support is amazing - very kind, very thorough, very fast.

13 July 2026
Rated 5 out of 5 stars

Nord VPN is awesome

Nord VPN is extremely easy to use and the UI is really great. I would recommend it to anyone looking for protection when using public WiFi, especially! Pausing the connection is fast when I need to disable it, and it rarely interferes with the websites I’m looking at

13 July 2026
Rated 1 out of 5 stars

They auto renewed my subscription at a…

They auto renewed my subscription at a highly inflated price despite the fact that I am sure I turned auto renew off. Now no refund due

13 July 2026
Unprompted review
NordVPN logo

Reply from NordVPN

Hello, Robert. We're truly sorry to hear about this experience, we completely understand how frustrating and upsetting an unexpected charge can be, especially when you believed auto-renewal was disabled.
We want to be transparent: our plans do renew automatically to ensure uninterrupted service, and we aim to notify customers in advance of any upcoming renewals and the applicable price. That said, we'd never want you to feel blindsided, and we take your concern seriously.
We'd really like to take a closer look at your account and the circumstances around this charge. Please reach out to our customer support team at support.nordvpn.com so we can review your case in detail. If you've already been in touch with our support team, please share the ticket ID here and we'll look into it further. -G.S.

Rated 5 out of 5 stars

I thought the dynamic between the…

I thought the dynamic between the chatbot and human assistance great, it did not take ages for me to go for a person and the virtual assistant was also smart. Once with human agent my was registered and solved after a couple days. Professionalism and respect all along.

13 July 2026

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