Banner for NordVPN

NordVPN Reviews 

49,147
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 6,231 reviews, reviewers had a great experience with this company. Customers frequently praise the customer service team for being helpful, responsive, and effective in resolving issues. Many people appreciate the smooth user experience, noting the service works well across different devices and provides reliable connections, often highlighting the staff's patience and professional problem-solving skills. However, some customers noted service issues like slow speeds on certain devices or connection problems blocking websites. A few also mentioned unexpected automatic subscription renewals and found customer support tricky due to a lack of phone numbers and inconsistent agent responses.

What people talk about most

Service

Users describe ambiguous interactions with service, with many customers expressing satisfaction, highlighting... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the politeness,... See more

User experience

Clients share positive opinions on user experience, with many reviewers reporting great experiences, finding... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their politeness, professionalism, and... See more

Subscription

People report ambiguous experiences with subscription, with many expressing frustration over automatic... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Speed has improved recently for i phone from quite unsatisfactory speed in jan - may. However speed for i lower version i phone 11 remain low. Meanwhile wifi open page ( terms conditions) say... See more

Rated 4 out of 5 stars

Fixed the problem. After several days of trading emails back and forth someone finally got my issue resolved. Thinking maybe assign 1 person to address an issue instead of every reply coming from som... See more

Rated 4 out of 5 stars

Assistance was great. If you want to know my journey however for your records, when I logged a ticket, it asked for my paypal records. I entered this (was done in the morning), then in the afternoon,... See more

Rated 4 out of 5 stars

My experience, happy long time customer . But got signed an automatic renewal that I didn’t consciously sign up for. The customer service team at Nord VPN answered my request to cancel, I would recomm... See more


Company details

  1. VPN Service

Written by the company

Enjoy ultimate internet privacy, security and freedom with advanced features such as Kill Switch, Double VPN, Threat Protection Pro™, Dark web monitor, state-of-the-art encryption and no-logs policy so that your sensitive information is protected from snoopers of any kind.

Written by the company

Secure encryption
Keep your online traffic safe behind a wall of next-generation encryption.
SmartPlay
Watch shows and movies safely without extra steps — whether at home or abroad.
Safe when disconnected
Rest easy knowing our Kill Switch will shield your data if your VPN connection drops unexpectedly.
Double VPN
Add another layer of encryption with our Double VPN servers for extra peace of mind.
Private DNS
Enjoy more online privacy without worrying about third parties spying on your every move.
Worldwide network
The extensive network of 6500+ VPN servers covering 113 countries lets you explore internet like a virtual traveler.
Multi-device
NordVPN allows you to secure up to 10 devices with your Nord account and boost your privacy even more.

Contact info

4.2

Great

TrustScore 4 out of 5

49K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(49,147)

6,855 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Till now one the user friendly!

Till now one the user friendly and trustworthy VPN. I use it on gaming, coding, Dfir, pentesting. Its one safety net against the phising and scam and dark web monitoring. Keep up the awesome job.
PS
Zero latency !

15 July 2026
NordVPN logo

Reply from NordVPN

Hello there. Thank you for the kind and thoughtful review! Stay safe. -L.L.

Rated 1 out of 5 stars

Not worth your money after initial subsiption time

Subscription system feels more like a scam than honest system. It is automatic and fee jumped 2.8 times higher than initial was. Cancel button is not that easily to find. And it automatically makes a payment 14 days before the end of earlier subscription and next starts.

And you DON'T have right to cancel or refund after automatic payment has been made - 14 days before!

Also Nordvpn has problems to connect or webservices flags as problematic connection. Speed is not what is promised compared to some other VPNs. Limited service with same payment on Linux. etc.

NOT worth your money. Threre are more reliable services that are much cheaper than this scam.

14 July 2026
Unprompted review
NordVPN logo

Reply from NordVPN

Hi there, we’re sorry to hear this has caused such frustration.

For long-term subscriptions, our Terms explain that renewals continue at the applicable renewal price, and we send an email 30 days before the renewal date with the plan and pricing details. This is intended to give customers time to review the upcoming charge and cancel the subscription if they do not wish to continue.

That said, we’d still like to review your specific case more carefully, including the renewal, refund request, and any technical issues you experienced with the service. Please contact our team at support.nordvpn.com so they can look into the account details and assist further. If you have already reached out, kindly update your review with the ticket ID, and we’ll be able to check the previous communication and investigate the situation in more detail. - P.B.

Rated 3 out of 5 stars

With or without it it seems I get lot…

With or without it it seems I get a lot of spam and a lot of advertisements I’m going to try express on my next renewal

15 July 2026
NordVPN logo

Reply from NordVPN

Hi Gary, sorry to hear you’re not seeing the service you expected. Please contact our support team at support.nordvpn.com so they can review your setup and help check which features or settings may be useful for reducing unwanted ads and improving your experience. - P.B.

Rated 3 out of 5 stars

Really good at masking IP addresses BUT…

Really good at masking IP addresses BUT their threat protection is a little aggressive. Blocks sites that I deem valid and safe and continues to makes it difficult to access the sites even after I've identified them as safe and legit.

Additionally, a number of legit sites will, from time to time, block access and won't allow access unless I shut NORDVPN down completely. Additionally, their pricing has gone up substantially from previous years. You can no longer get a 3 yr discounted deal. MAX 2 years. Re-evaluating my use of their product at this time.

14 July 2026
Rated 5 out of 5 stars

NordVPN and NordPass

NordVPN and NordPass are great premium services. Highly recommended. So many features are built into the products. If you are looking for a solid VPN service get it.

13 July 2026
Rated 5 out of 5 stars

Reliable and useful

reliable connections where ever I need or want them. Used to travel a lot and with Nord I can be in the country I want to and check what's going on.

I am a customer for more years than I remember, so it is not a short term experience

14 July 2026
Rated 5 out of 5 stars

I’ve been using NordVPN for the past…

I’ve been using NordVPN for the past four years and it has been a beautiful experience, any issues that was needed troubleshooting were promptly addressed and corrected and there were only two of those
Unfortunately as the company has grown and expended it has become a bit more expensive that it has been in the past
But overall I gave it five stars because it does what he claims to do

14 July 2026
Rated 4 out of 5 stars

It Works for Me

I've used VPN's before and had different experiences, I tried the "Market Leader" and that was OK but a little rich for my pocket. NordVPN does everything I want it to do and more at a reasonable price.

I didn't give 5 Stars as occasionly the security can be a bit heavy handed but you can switch those elements off and I frequently do.
They have something called Meshnet which allows you to send files and/or folders to other Nord users which is brilliant, any size and it's private and secure.
I'm happy enough.

14 July 2026
Rated 5 out of 5 stars

Router configuration problem fixed

After a brief conversation with AI, I was connected to Octavio who quickly read through the conversation and was able to supply me with an alternative configuration that immediately fixed my problem. No waiting and a friendly helpful person who fixed my problem, can't ask for any more.

14 July 2026
Rated 1 out of 5 stars

Trying to cancel is futile

Whilst the product is satisfactory the customer service is dire. I signed up to a 30 day rolling contract as I only needed the product for 1 week whilst abroad. Having then cancelled and unsubscribed I continued to get charged for a further 2 payments (to date) and get endless emails promising discounts, deals and the such like bordering on harassment. Wouldn't touch them again with a barge pole.

24 May 2026
Unprompted review
NordVPN logo

Reply from NordVPN

Hello, John. We're sorry to hear about your experience, that's not the standard of service we want to provide, and we completely understand your frustration.
We'd like to look into your account and clarify the charges, as well as address the email communications you've been receiving. Could you please reach out to our customer support at support.nordvpn.com so we can investigate this further? If you've already been in contact with our support team, please share the ticket ID here and we'll take a closer look.
Your feedback is important to us, and we want to make this right. -G.S.

Rated 4 out of 5 stars

Screw AI

The in person email system was great and helpful but the AI bot prior to communicating with a real person over email was absolutely abysmal. And when I asked to speak to a human in the AI chat it either redirected me back to itself with a “human” name or put me in contact with a real human that was just as bad as the bot.

9 July 2026
NordVPN logo

Reply from NordVPN

Hello there. We are sorry to hear about your experience with our service. We do indeed have a chatbot, however, it should connect you to a live person if you ask for it. Perhaps you have a ticket ID of your conversation? We would love to investigate this issue in more detail. -L.L.

Rated 3 out of 5 stars

Great VPN with excellent Threat Protection — just one feature I'd love to see added

NordVPN is a solid VPN overall, but what really stands out to me is Threat Protection. It does an excellent job of catching malware and other malicious content before it reaches your device. I've found it genuinely effective, and it gives me real peace of mind while browsing.
My one gripe — and it's a relatively minor one — is with the Recents countries tab. Once you connect to a country, it shows up in your Recents, but there's no way to delete or clear individual entries from that list. It would be great if NordVPN added an option to remove specific countries from your Recents, or at least gave you a way to clear the list entirely. Ideally, this could be an optional setting — leave it on for those who like the quick-access convenience, but let users who prefer a clean list manage it themselves.
Overall, a strong product with one small UX improvement that would make it even better.
Thats why i gave it a three star

14 July 2026
Unprompted review
NordVPN logo

Reply from NordVPN

Hello, Jon! Thank you for your honest feedback. The Recents tab simply shows you the last locations you connected to. If you feel like the feature is not working properly, perhaps you can contact us at support@nordvpn.com? Our team will check on the situation in more detail anytime! -L.L.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look