I could not use the Nord website to change the email address for NordPass so had to submit a form. Did so and was told I already had the changed email connected and needed to delete that account. This... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is by far the most trusted vpn provider out there. I've been using this for so long now, and it doesn't disappoint me at all.
Company replied
I have nbeen using Nord VPN for 3 - 4 months and am very happy with the product. I've had no problems or issues and when I go online connection to a server is usually reasonably fast ( about 20 second... See more
My problem needed four or five emails to resolve, and the tech reps who responded did so promptly and with helpful suggestions. Finally, the root of the problem was identified, and I was given clear i... See more
Company details
Written by the company
Enjoy ultimate internet privacy, security and freedom with advanced features such as Kill Switch, Double VPN, Threat Protection Pro™, Dark web monitor, state-of-the-art encryption and no-logs policy so that your sensitive information is protected from snoopers of any kind.
Written by the company
- Secure encryption
- Keep your online traffic safe behind a wall of next-generation encryption.
- SmartPlay
- Watch shows and movies safely without extra steps — whether at home or abroad.
- Safe when disconnected
- Rest easy knowing our Kill Switch will shield your data if your VPN connection drops unexpectedly.
- Double VPN
- Add another layer of encryption with our Double VPN servers for extra peace of mind.
- Private DNS
- Enjoy more online privacy without worrying about third parties spying on your every move.
- Worldwide network
- The extensive network of 6500+ VPN servers covering 113 countries lets you explore internet like a virtual traveler.
- Multi-device
- NordVPN allows you to secure up to 10 devices with your Nord account and boost your privacy even more.
Contact info
PH Venturi House, 49th Street, Bella Vista, Suite 1, Ground Floor, Panama City, Panama , Panama City, Panama
- +44 131 463 6666
- support@nordvpn.com
- nordvpn.com
4.2
Great
48K reviews
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Reliability and affordability
31 May 2026
Simply the best VPN for me
31 May 2026
I requested assistance with my… dedicated VPN
I requested assistance with my dedicated VPN. The Nord team responded promptly, politely successfully.
31 May 2026
Excellent response
31 May 2026
I am truly trusting the NordVPN service…
I am truly trusting the NordVPN service and strongly recommend. Thank you NordVPN for keeping our surfing the web safer and secure.
31 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Duplicate billing for 1 not ordered with APPLE Digital?Thank you and I hope that you can…
Thank you and I hope that you can straighten this problem out. May 7 2026 I ordered NORD paying with PAY PAL 2 year $103.72 subscription with a few free extra months..## BUT May 26,2026 I was charged again for duplicate subscription-NOT ORDERED -and my charge read Apple Digital Services for $105.99???? mv52x206QT. When I check status of claim it reads REFUNDED-but not on my Charge! $105.99 still billed.
25 May 2026
Reply from NordVPN
Hi there, we are sorry to hear this has caused frustration. We had a look on our end and can only see the subscription purchased on May 7th, though we want to make sure the full picture is looked into properly.
We would recommend reaching out to our support team directly via live chat at support.nordvpn.com or by emailing support@nordvpn.com. They have access to billing details and will be able to investigate further and make sure everything is sorted for you. Our team is available 24/7, so you will not have to wait long!
Great response to a technical query…
Great response to a technical query following change of my email address. After some routine checks, the technical team asked me to run a diagnostics report, which enabled them to identify and resolve the issue promptly.
31 May 2026
NordVPN provides a high end service and…
NordVPN provides a high end service and its products offer fantastic benefits and security features to users. Their support team is very responsive and reliable, helping me find resolution to my issue with needing to change my registered email address on my account as I no longer use it anymore. The process was smooth and easy and as usual, everything continues to work like it should with no hiccups. I give them 5 stars across the board as my experience with them has been excellent and I could not fault them in any way.
31 May 2026
Connecting from Sri Lanka
I'm connecting to the internet from Sri Lanka using NordVPN. I have never experienced any problems.
31 May 2026
Changing windows 11 settings and…
Changing windows 11 settings and frustratingly slow in loading at startup
31 May 2026
Reply from NordVPN
Hello! Please accept our apologies for this inconvenience. We would need to gather more information to effectively help you out. For troubleshooting, please do not hesitate to reach out to our team via live chat at support.nordvpn.com! For your convenience, our team is always accessible 24/7. - K.S.
NOT WORTH THE HEADACE!
NOT WORTH THE HEADACE!
I have had NordVPN for about five years now and used to be pretty happy about it. But the past year or so it seems like they have forgotten what they are.
For every update the user-experience gets worse. It crashes, it randomly block all my local connections, it block trusted websites, the download speed suddenly drops to 200kb/s. NordVPN has gotten so bad, that even my tech AI I asked for help, tried to tell me to tunnel all my connection around the NordVPN, practically meaning it told me to just ditch it.... and that is what I do. I have spend HOURS upon HOURS troubleshooting just to connect my laptop with my own local server's network folder.
I AM NOT RENEWING MY SUBSCRIPTION!
Also, starting about a year ago, I started being bombarded with "extra features" like, buy compressless transit, browser extensions, share big files, media remoteplay, use your phone as a server, Dark Web monitor, malware and protection, scam chech links, meshnet devices and all kind of ridicules upsale B.S!
NordVPN, you were good, maybe even the best, but you blew it, you forgot what you were meant to do.... goodbye!
30 May 2026
Unprompted review
Reply from NordVPN
Hello! We’re sorry to hear this, especially from someone who has been with us for five years. That kind of loyalty means a lot, and we understand how disappointing it must be to feel like the product you once trusted has let you down.
We’d genuinely like the chance to look into your setup and resolve the issues you’ve been experiencing. Many of the problems you’ve described, from local network conflicts to speed drops, can often be traced back to specific settings that our team can adjust.
If you have a ticket ID from any of your previous interactions with our support team, please share it with us. That way, we can review the full communication history and make sure your case is properly escalated and handled the right way.
If you don’t have one handy, our live chat support is available 24/7 at support.nordvpn.com, and we’ll make sure you’re taken care of from there.
Five years is a long time, and we’d like to earn back the trust you had in us. - K.S.
Simple and efficient !
30 May 2026
its on the meta store for quest 3 or 2
its on the meta store for quest 3 or 2, works well if your banned
30 May 2026
Antonio Esparza resolved my issue…
Antonio Esparza resolved my issue quickly and very helpful
30 May 2026
It works well and easily
It works well and easily, but I Bluetooth my hearing aids and it will often disconnect them, could use some advice or a fix. Also, prevented me from downloading system updates.
30 May 2026
This company used sneaky tactics to get…
This company used sneaky tactics to get me to sign up, and they keep charging me every month. It's a total scam.
30 May 2026
Unprompted review
Reply from NordVPN
Hello, we're sorry to hear about your experience with our service. Please note that the renewal terms are visible on our checkout page, however, it's possible to cancel the automatic renewal on the NordAccount website at any time. Nevertheless, we do appreciate your feedback and would like to use it to improve our services. With this in mind, could you please update your review with the Ticket ID you received after contacting our customers' support team, so we can check how your inquiry was handled on our end? Thank you! -N.L.
I was unable to log in within 30 days due to email mixup hospitalization/rehab delays
I was unable to log in within 30 days. Due to a mixup in emails and a hospitalization and long recovery away from home, i never got logged in. If you cant log in, you also cant cancel. Nord vpn will just repeatedly recite their policy and keep the full year of service payment. And not offer credit, partial refund or any penny of value. Despite not having to render any service at all in return for your money. Because, no login. This is nothing but predatory behavior. I wanted a partial refund, reset and start over. But policy says they cannot do that and they love reciting that 30 day no refund policy. And not giving you any money back..despite not giving you anything in return for that money. Nor any credit for other nord services.
If you didnt ever login, you also cant leave a truthful review on google play, the place through which you paid. This is not right. This is just pure thievery. There should be a process to correct login problems and partial value refunds for services paid beyond the 30 day sign in period.
30 May 2026
Unprompted review
Reply from NordVPN
Hello, Tim. We're deeply sorry about the experience. We've checked the case in detail, and while we understand it is frustrating to not have been able to use the service earlier, as we can see, your account is fully active, thus the subscription you've paid for is working as intended. If you are having troubles with logging in, our team at support@nordvpn.com would be more than happy to look into it further, if that is the case, please be sure to let them know.
Unfortunately, this case does not qualify for a refund, but we understand that the experience has been less than ideal. We'll be following up via email shortly, and we hope that our resolution will make it better. Thank you for your patience, and we hope that this does not discourage you from using NordVPN. Stay safe! -N.F.
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