Nobltravel Reviews 

Ordering from NOBL was easy. MY order arrived within a reasonable time.

I love everything about the luggage. (Color, durability, combination lock, the light weight, and the look) so far I have only used my carry on. It's the best luggage I have ever purchased. I can't wait to use my large luggage. Thank you
Your customer service is awesome. As well.

I had so much trouble getting my order. Everyone who “helped “ didn’t. Brody sent me a text on Monday and I had my order by Friday. He was great. Love the product.

I had a very weird experience with this company, They sent me a wrong order (color) and I have been trying to get it exchanged for more than 2 weeks, every time i'd call them the number would go unanswered and then i tried their chat they would respond back after more than an hour, their response time used to be better than this not very long ago (they definitely broke something). Alas I had a word with one of the chat rep Kelvin and got my replacement processed, The weird part is he made it sounded like a FAVOR and said since i have done this now go to trustpilot and leave a positive reply. WHAT IS THIS EVEN LOL? WHY DO I GIVE YOU A NICE REVIEW FOR DELAYING A RESOLUTION FOR 2 WEEKS. THANKS NO THANKS!

There are no words to explain how wonderful the young lady was who helped me with my noble suitcase and getting it replaced she did everything in her power to make sure my tracker got back to me, and my suitcase was perfect. In my experience was the best I could ever have thank you again words cannot express my gratitude.

I bought the luggage after seeing all the online ads. When I received the luggage, I opened it and immediately knew it was too small for me. I tried repeatedly tried to contact customer service and return the item. It took a couple of months before I received a response and the response was basically it’s going to cost me $80-100 to return it. I said ok and tried to get an RMA and never heard back from them. I don’t recommend buying anything from company unless you plan on keeping the item.

Leslie from customer service at NOBL was amazing. She was able to correct the issue. Very kind & professional.

I received this message via trustpilot and tried to go online to customer support and I guess they are short staffed and waited about 20 mins with no response. I also responded to the email they sent me with video instructions which didn't work. My order #: 828883
Reply from Nobltravel

2 days ago
Hi Regina,

Thank you for sharing all the details, including the videos you've already sent through chat. We want to make sure your refund request on the luggage gets a real, timely response rather than more back and forth.

Could you send over your order number? Grace, our Customer Success Manager, will personally step in to review the lock issue and get your refund processed.

Best regards,
NOBL

Alex was super helpful in providing prompt and valuable support.

I’ve had such a great experience with Nobl Luggage from start to finish! The communication with the company has been excellent, and the luggage itself is incredibly lightweight, easy to travel with, and has so many fun and convenient features.

A special thank you to Leslie for following up with me six months after my purchase to see how everything was going. I thought that was such a nice personal touch! She has been incredibly accommodating, helpful, and always happy to answer my questions. Overall, I’ve been very impressed with the customer service and my experience with Nobl!

I fell in love with this suitcase, The minute I saw it. It is light weight so i'm able to pack what I need. Not only is it a beautiful red , it is stylish and I feel good rolling it down the airport. I have the large suitcase and the carry on. So convenient and fits all my needs.

The products are good and stylish how’ve the customer service is non existent. The order included an e-gift voucher for £40. They never sent this. I tried reaching out through their channels but I couldn’t get a hold of anyone on email or through their channels AI assistant. The AI kept saying that my details are incorrect even when I sent it screenshots of the order details and my email. When I asked to speak to a human, it stopped working. For £600 price point, I expected better customer support.

I had some difficulties figuring out how to use my new carry on. I went on the chat with Mira Vincent and she was so helpful. She was ready to get a new item sent when we managed to figure out the problem. I am so excited for my new travel item and thanks for the great customer service

There were some reviews where people complain on not being able to contact customer service. That fact is false. Tho, you may have to wait, I was always able to get through, and each time, the representative was always helpful.
For guys, The weekender is supposed to be unisex. It resembles a giant purse. I bought two for me ams the wife. I want to take it back, but its a companion to my wife's luggage. I don't like it

I bought a NOBL carryon suitcase about 6 months ago and have used it everyday since then. I use it to haul my figure skates and gear to the different rinks where I coach every day. So it’s bouncing in and out of my car, handle sliding up/down, water bottle holder unfolding/folding… I’ve also emptied out my NOBL of skating stuff and used it to travel in Korea and Japan this summer as well as to haul a figure skate sharpener (little one) to Colorado. So far my NOBL looks and performs the same as the day I bought it—minus some scuff marks. My three favorite things about the NOBL are: the sturdiness/quality, the water bottle holder, and the side clasps so that I don’t have to touch the wheels. Another reason I purchased a NOBL is the lifetime warranty which I haven’t had to use. I had gone through about 5-7 less ideal suitcases for my figure skating stuff before I decided to invest in quality. This suitcase makes my life easier every day. :)

My nobl bag is the best! Durable, easy to roll, it holds way more than I thought and is so stylish! I love it!

Always a pleasure to use our Nobl suitcases. They are sturdy and durable when checked in and have survived numerous international flights. Their stylish appearance have had many people ask what kind of luggage we have. Cup holder comes in handy and we can charge our tech too. Customer Service is always great.

If I could leave no stars for this company I would! The first time I travelled with my Nobl Carry on, the lock jammed and the case could not be opened & I was in Amsterdam. I had the lock looked at and it was not repairable. I contacted the company on their chat page & they assured me they would arrange repair in Australia as soon as I returned home. I did not hear from them. I have now contacted them 5 times & have been made all sorts of promises but they have done nothing. These cases are not worth the grand price tag & this company will not honor their lifetime warranty. Beware, don’t buy from them, buy local where you can return the case if faulty

I find the bag to be flimsy! Also, the carry on bag is over sized for most airlines and must be checked at the gate. The I got a “free” AirTag and was then charged for it 10 days later. They have a 100 day guarantee on their bags and when I asked to return it less then a month after I got it, I was told it was past the return date. Very disappointed.

Beautiful suitcase. Worst customer service ever. They know what they’re doing when they throw in a “free location tracker.” 14 days after your packages arrived is also the end of the free trial and then they charge you additional $140. So pretty much none of it’s free like it’s saying. Have tried to call and email, no response.