Nisbets Ireland Reviews 

1,548
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the swift and efficient delivery service, often noting that items arrive promptly, sometimes even ahead of schedule. People are very satisfied with the quality of the products, describing them as excellent and performing as expected. The overall service, including the easy ordering process and helpful staff, is frequently highlighted as exceptional and reliable. However, some customers experienced significant delays with their orders, with items taking weeks or even months to arrive. There were also instances of incomplete or missing items, often without prior notification or clear communication from the company regarding these issues.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the swiftness and... See more

Product

Customers had positive experiences with product quality, noting that items were good quality, exactly as... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the ease of ordering... See more

Service

Users describe positive interactions with service, frequently highlighting its responsiveness and efficiency,... See more

Quality

People report positive experiences with quality, noting that items are often good quality, exactly as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The customer care is quick to respond when there was an issue with my payment online and when I enquired when the rest of my order would be arriving. The quality of the items is very good and all... See more

Company replied

Rated 5 out of 5 stars

1st time using Nisbets. I wanted to buy an Air conditioner unfortunately delivery took sometime but this was not Nisbets fault. it turns out this was all down to the UK. I will also add customer ser... See more

Company replied

Rated 5 out of 5 stars

Was a great experience the things I bought was very expensive in all other websites but I got it here same thing for nearly half price and very fast delivery on time even before time. So will trust th... See more

Company replied

Rated 5 out of 5 stars

Went into the Nisbet in Cork a couple times, both have great experience, very helpful and friendly lady at the checkout counter. Also, made phone call to an item that needed to wait 5 weeks before del... See more

Company replied


Company details


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4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.3

All reviews

(1,548)

1,074 reviews in the last 12 months

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Rated 5 out of 5 stars

Item required was easy to find and…

Item required was easy to find and order. Order dispatched promptly and delivered by delivery service at indicated time.

10 June 2026
Nisbets Ireland logo

Reply from Nisbets Ireland

Thank you for your great feedback!
We’re really pleased to hear that you found the ordering process easy and that your delivery arrived promptly as scheduled. That’s exactly the level of service we aim to provide.
We appreciate you taking the time to share your experience

Rated 5 out of 5 stars

We ordered a small water boiler for an…

We ordered a small water boiler for an event and it showed up the next day almost. The boiler works great and saved us a headache further down the road.

10 June 2026
Nisbets Ireland logo

Reply from Nisbets Ireland

Thank you for your fantastic feedback!
We’re delighted to hear that your order arrived so quickly and that the water boiler worked perfectly for your event
We really appreciate you taking the time to share your experience

Rated 1 out of 5 stars

No response to DOUBLE CHARGE

Ordered 2 parasol covers.
Despatched separately.
Billed with 3 invoices for 4 covers.

Emailed Nisbets requesting refund for excessive charges.
Still awaiting response

8 June 2026
Nisbets Ireland logo

Reply from Nisbets Ireland

I’m very sorry for the confusion and frustration this has caused.
I can see that our team responded to you yesterday, and a refund has now been arranged for the duplicate order.

If there’s anything else we can help with, please don’t hesitate to let us know.

Colm Nisbets Ireland

Rated 5 out of 5 stars

Superfast delivey

The item I ordered was in stock and available for next day delivery and it actually arrived the next day. Superfast delivery. I'm very impressed. So refreshing to come across a reliable service.

16 June 2026
Nisbets Ireland logo

Reply from Nisbets Ireland

We are so glad to hear you had such a positive experience with our delivery service. Your kind words mean a lot to us!

Rated 1 out of 5 stars

Absolutely unreal service 8 weeks I…

Absolutely unreal service 8 weeks I made an order all items in stock
I'm still waiting for two hair dryers the other items all came and different levels of time and the level of customer service is a disgrace with awaiting back order and from the UK will take 10 working days there after unreal and no updates that's the standard response to the 4 emails I have sent and still no updates

So latest update the item now won't be here till mid July
A shambles of customer care and any bad reviews get the generic replay let's wait and see if they turn up in July but going by there level of service and delivery i won't let my customers down by promising them any update with the level of service Nisbets provide

16 June 2026
Unprompted review
Nisbets Ireland logo

Reply from Nisbets Ireland

Please accept our sincere apologies for the delay and for the experience you’ve had to date we completely understand your frustration, and I’m very sorry for the lack of updates and inconsistent delivery times.
This is certainly not the level of service we aim to provide.
I have raised this with our team as a priority, and a member of our team will be in contact with you today to provide a full update on your outstanding items and ensure you have clear and accurate information going forward.
Thank you for your patience, and again, I apologise for the inconvenience caused.

Colm Nisbets Ireland

Rated 1 out of 5 stars

6 months to get one chair I ordered one chair on 5th January and…

I ordered one chair on 5th January and i got it six months later. I need to order more but nobody can give me a lead time. your website says 5 weeks. Could not get an answer from Customer Service ( who were lovely). they had no information

14 June 2026
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Reply from Nisbets Ireland

Thank you for your message, and I’m very sorry to hear about your previous experience I completely understand how frustrating that must have been, especially with the lack of clear information at the time.
Please also accept my sincere apologies for the delay in getting back to you.
To provide you with an accurate update, we have since checked with our supplier, and if you were to place a new order, the current lead time would be approximately 3–4 weeks from the date of ordering.
We are working to improve the visibility around lead times and communication, as we appreciate how important this is when planning further orders. I’m really sorry again for the inconvenience and the uncertainty you experienced previously.
If you’d like us to proceed with an order or if you have any questions, please reach out to our sales team on 021 4946777 or sales@nisbets.ie and a member of the team will be able to assist

Rated 1 out of 5 stars

The delivery took much longer than I…

The delivery took much longer than I expected. The logistics at least for this time need to be better. I couldnt possibly use Nisbetts again for this. I am filling this out and I still dont have my omelette pan. I dont even know when I will have it. Not good enough. I ordered and bought it in April. Not good enough, in fact its rediculous.

10 June 2026
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Reply from Nisbets Ireland

Thank you for your message, and please accept our sincere apologies for the delay in responding to you.
We completely understand your frustration, and we’re very sorry for any inconvenience caused. As noted on our website, these products do have a lead time, which can occasionally result in delays like this.
We truly appreciate your patience and understanding.
If there’s anything further we can assist you with in the meantime, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

very efficient

very efficient , easy to deal with, delivery prompt

10 June 2026
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Reply from Nisbets Ireland

We are so pleased you found us efficient and easy to deal with. Your kind words mean a lot.

Rated 5 out of 5 stars

Really fast delivery

Really fast delivery. Great product. I bought a Vogue stainless steel pan. It is great.

10 June 2026
Nisbets Ireland logo

Reply from Nisbets Ireland

Thank you for your kind words! We’re delighted to hear you’re happy with the fast delivery and that the Vogue stainless steel pan is working out so well for you. Enjoy your cooking, and we appreciate your support!

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