I should give it a zero because the food processor never arrived. They use a completely inadequate shipping service: the courier lost the package—it was probably shipped in its box so it would be cl... See more
Company replied
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See what reviewers are saying
I met the ninja ice cream maker creami through some influencers on Instagram and I immediately fell in love. As soon as there was an opportunity with the sales I wanted to buy it and I must say that i... See more
Great device full of useful functionalities. The device is really great, it works perfectly. I tried many cooking functions and everything is working fine. The manual is full and easy to use, with... See more
All went well except the tracking given was not clear at all. No updated shipping details from the link given. But the staffs from the help center was extremely helpful. Anyway, the parcel came on the... See more
Contact info
3150 Century Way, LS15 8ZB, Leeds, United Kingdom
- +39 (800) 961655
- assistenzaclienti.it@sharkninja.com
- ninjakitchen.it
4.4
Excellent
913 reviews
Asks customers to review
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The ninja woodfire is amazing.
I bought the ninja woodfire and is amazing.
Everything regarding my order worked well and on time.
The first cooking, done following receipts and notes found in the guide, was great!!
15 July 2023
Almost two weeks I placed the order and…
Almost two weeks I placed the order and the package is not yet shipped
8 July 2023
Multicooker 14 in 1
The multicooker arrived earlier than expected, perfectly packed, and very easy to get ready for a start.
I only tried a few things and the cooker worked well, just a little bit of overcooking with the meat, but the potatoes were perfect.
Very easy to clean as well.
There should be more recipes coming with the tool.
22 June 2023
Fantastic
I've always observed the professional pacojet imagining one day that someone would create it to take it home… well that day has arrived, maestro music let's play the blade that drives crazy ice cream gluttons like me with the frost.
20 June 2023
Excellent service
20 June 2023
May use AI-assist with repliesRead more
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You guys canceled my order 3 different…
You guys canceled my order 3 different times, with 3 different cards and names.
And the money haven’t arrived back in my banks
20 June 2023
Reply from Ninja Kitchen IT
Hi,
Thank you for taking the time to leave us your review and feedback. I’m very sorry to hear about your experience ordering from us.
Unfortunately, we have taken the decision to cancel your orders during our standard review process. This is due to them having failed our security checks.
Please don’t hesitate to get in touch with our customer service team if you would like any further assistance regarding this
Kind regards,
Ninja Kitchen Italia
It came very fast.Excellent cooking…
It came very fast.Excellent cooking tool.Happy with everything.
17 June 2023
First order cancelled...
I placed an order for the Ninja WOODFIRE, selected paypal payment and entered the 10% discount code as my first purchase on the site.
The order was accepted and processed and after a few minutes it was canceled due to alleged fraud issues.
Contact customer office replied that it is not possible to know the reason for fraud (And I don't understand how it can be possible since I used paypal with an account of over 15 years of activity).
In the end I also lost the 10% discount code from the first purchase which has now been used.
Bad behavior by the company.
11 June 2023
Reply from Ninja Kitchen IT
Hi,
Thank you for taking the time to leave us your review and feedback. I’m very sorry to hear about your experience ordering from us.
Unfortunately, we have taken the decision to cancel your order during our standard review process. This is due to it having failed our security checks.
Kind regards,
Ninja Kitchen Italia
omg!
omg!! this machine is simply amazing. Helpful in any kind of dish I want to make. From smoothies to cake, I don't know how I could have survived without until now!
22 May 2023
I had a very good experience with them…
I had a very good experience with them !! Best service
19 May 2023
I need of a spare parts
I need of a spare parts, all perfect, starting from order till quikly and in time delivery.
I wrote also to assistance and the solve immediatelly address change.
4 May 2023
Good product and good service
6 April 2023
It has been perfect for 6 years then I…
It has been perfect for 6 years then I was happy to have found a spare part although it’s not on sale anymore
4 April 2023
Wonderful products as Vitamix but…
Wonderful products as Vitamix but spending a lot less!!!
29 March 2023
Great Pan!
I have only had this pan for a few days, but I absolutely love it. The weight of the pan is substantial but not overly heavy and the best thing is how NOTHING has stuck so far. I have already made multiple things that would stick to the bottom of my heavily seasoned cast iron pan and nothing like that has taken place with this new pan. I will provide another review in a few months after I have had a chance to use it more.
22 March 2023
Awesome product
Great product, fast shipping and I receive the item 1 day before the plan.
16 March 2023
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