I should give it a zero because the food processor never arrived. They use a completely inadequate shipping service: the courier lost the package—it was probably shipped in its box so it would be cl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I should give it a zero because the food processor never arrived. They use a completely inadequate shipping service: the courier lost the package—it was probably shipped in its box so it would be cl... See more
Company replied
I met the ninja ice cream maker creami through some influencers on Instagram and I immediately fell in love. As soon as there was an opportunity with the sales I wanted to buy it and I must say that i... See more
Great device full of useful functionalities. The device is really great, it works perfectly. I tried many cooking functions and everything is working fine. The manual is full and easy to use, with... See more
All went well except the tracking given was not clear at all. No updated shipping details from the link given. But the staffs from the help center was extremely helpful. Anyway, the parcel came on the... See more
3150 Century Way, LS15 8ZB, Leeds, United Kingdom
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent products, competitive pricing, great website with fabulous recipes and fast delivery.
I met the ninja ice cream maker creami through some influencers on Instagram and I immediately fell in love. As soon as there was an opportunity with the sales I wanted to buy it and I must say that it was a positive investment. I'm still a beginner and I'm trying to find the right recipe to make a good light ice cream. Fast shipping arrived in 3-4 business days
Ninja Creami deluxe. Excellent product, spectacular ice cream in no time and super fast delivery. You are the best!
Amazing quality and fast delivery, the only thing that was an issue is that I didn’t receive the confirmation of the purchase on my mail
Worst pans I’ve ever used and terrible customer service. I bought a set of pans, hoping to receive quality materials as I was spending more than I ever have on kitchenware. After just a few months, the non-stick was peeling off all of them, despite always washing them by hand and treating them well. I contacted customer services and sent them photos multiple times. They finally (after weeks of very slow correspondence and every time a different person replied) decided to send me one new pan (they maintained that they didn’t have them all in stock) but only after I sent back the faulty one (why? They had so many photos of them!). It was in the peak of summer and I was 9 months pregnant. There was no way I had the energy or time to go to the dhl point and queue to send off the faulty pan. Without warning, I received an e-mail on 14/11/23 saying they’d cancelled my replacement pan.
Terrible customer service and appalling returns/replacement policy. If you receive photographic evidence of blatant faulty materials, why on earth should a customer be forced to go out of their way to send heavy items back??? Needless to say I don’t use them anymore. I have a 9 month old baby and I cannot risk contaminating his food with non-stick flakes. I’ll go back to cheap Amazon pans, at least they’re safe, but will always advise friends against buying Ninja Kitchen ones!
Edit: I see your reply is as useless as your pans.

Reply from Ninja Kitchen IT
The delivery was fast and on time. Nothing broken. I didn't try it yet. So we will see
We ordered our Ninja a week ago and it has still has not arrived, even though every day this week we have received a message saying that it will be delivered on Monday, then Tuesday, then Wednesday, then Today and …….. despite staying in EVERY day, it still has NOT ARRIVED = not happy……..

Reply from Ninja Kitchen IT
The robot is awesome, but I didn’t receive any notification about the shipment.

Reply from Ninja Kitchen IT
Hi, I know the product that we choose very well and we are very satisfied with the previous purchase.
With this purchase it takes longer to receive it

Reply from Ninja Kitchen IT
The Ninja air fryer has finally arrived today and it's absolutely fantastic! I'm impressed by how intuitive it is and by how quickly it arrived. I can't wait to try out all of its features. The only small inconvenience is that it doesn't come with an Italian recipe book, but I'm sure I'll still be able to make the most of it.
I ordered the Ninja BBQ on a Friday and it was delivered on a Tuesday which was amazingly fast and efficient. I am delighted with this excellent product and this company.
This air fryer is perfect for my family. The name of the company is a guarantee for the product and the millions of customers are one of the many reasons for my decision. Thank you.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.