Nikon Reviews 303

Absolutely fantastic service, great turn around time & good value for quality work repairing my camera.

Using precision equipment in challenging environments is always going to need repairs from time to time and so I use Nikon repair service quite often. The experience is always perfect from return service to comms about progress - to return. Even including price which is always pretty reasonable. Having confidence in after sales help and repair is very important and Nikon do a great job

From reporting the issue to Nikon, to getting a delivery label, to handing over to a delivery company, to confirming receipt, to keeping me fully updated as my Z9 progressed through diagnosis and finally a fast return to me - rarely have I had such a well managed process. Katie & George where so helpful - if I have any further problems I won't hesitate to use the Nikon Repair Service again. Many thanks.

For the first time in 25 years of using Nikon Cameras and Lenses. This was the first one I had to have repaired, My truly loved Nikon Z7ii. I got a fast response from Nikon with a guide quote. And full clear instructions of how to send my camera in for a repair including them suppling a pre paid address label. Feeling really anxious about letting my pride and joy go off with a carrier, I was soon put at ease when Nikon sent me confirmation of receiving it listing everything I sent to them. Also a link so I could keep Track of every step of the process I received an estimate for the repair which I agreed. soon I could see the parts were on order , 24 hours later parts received and camera with technician. a few days later I was informed repair was complete and ready to ship back to me. Also the cost was considerably lower that the estimate over £100.00 less. Tracked camera all way back home. It's like I have a new camera. Never needed to be concerned at all. A really professional service at a good cost.

My Nikon D800 Still Takes Amazing Photos and Videos After 11 Years. I have been using Nikon Cameras and lenses for a very long time. I used to have a Nikon D300. While I really like my Nikon lenses I have been using Zeiss Milvus Lenses for the last 5 or 6 years (manual focus only lenses). The only criticism I have of Nikon is that it would be nice if they opened their mounts to other lenses companies like Sony does.

Submitted an obsolete camera for assessment following water ingress. Very positive attitude from Nikon. Camera fully repaired at an excellent price. Fully cleaned and additional minor ancillary damage repaired. It was returned to me looking like new and in excellent working order.

I ordered a lens, tried (and failed) to cancel my order before dispatch, and now Nikon won't reply to my emails asking for a return. That's the only way to sort it apparently but I'm being ignored. I have 14 days to return the item but for the last three I have been unable to sort a return. Avoid. Avoid. Avoid. It isn't worth the headache.

Following on from the Technical Service Advisory re Strap lugs+Lens attachment issue, service done and returned in 7 days+camera given a service as well.Well done Nikon.

My Nikon D750 went back for the free shutter fix and on its return I realised there were what appeared to be dust specks in the viewfinder that had not been there before. On the customer feed back form I noted this and received a message apologising and inviting me to send the camera back for it to be cleaned. I then received a message explaining that ‘mould’ had been found in the viewfinder and that it could be either cleaned or the viewfinder replaced with no guarantee that the problem would be cured. I chose the clean option and the camera was returned. The whole process took a while, but the quality of work completed and the clarity of communication with Nikon staff was exceptional. Thank you all involved your efforts are much appreciated and the camera is in ‘as new’ condition… my fingers are crossed that the fungus/mould does not return…

My Nikon D750 camera was recalled for a shutter issue. The service from Nikon was second to none, from the ease of booking my repair throughout the whole process. As well as repairing the issue by replacing the whole shutter mechanism, Nikon cleaned and serviced my camera, cleaned the sensor and replaced all the rubber grips. The best part is that it was all at zero cost to me. Communication throughout was superb. My camera is now like new.

excellent service, matching the quality of the equipment. very pleased. thank you, team.

When, I needed to send my camera lens for a minor repair I found the whole process easy to use and very efficient. I was kept updated on a regular basis to the progress of the repair and on the eventual return of my lens. I would certainly recommend Nikon’s service.

Great customer service. Fixed my flash in record time and returned it in a beautiful sleeve that I can use in future. Kept updated by email. Katie especially deserves a mention. Thank you Nikon.

Superb customer service, very clear communication on repairs and options. Highly recommended.

The service was excellent, just as you would expect from a company of NIKON's stature. I was kept informed every step of the way. Camera returned within advised time and arrived working like new. So grateful, thank you

Being a Nikon user for a newspaper for forty years 🙈 I just like to thank Fraser for his help in getting a replacement Z9 camera for me while mine was getting fixed, his a great credit to Nikon. Being a member of NPS has its advantages even tho I rarely used it. Anyway my own came back after a small wait, cleaned and in perfect working order. Thanks Nikon service

Fantastic service from the team at Nikon UK. The Muppets at UPS managed to lose the D750 that I had sent for repair but Nikon customer services kept me informed throughout the investigation and sorted a suitable replacement. A special mention is needed for Katie who went above and beyond - a true ambassador for Nikon!

Repair went like clockwork and was expertly completed. Communication was good and there was somebody to speak to when required. Costs were comparable to other providers.

I have been using Nikon's equipment for a number of years and have, on the odd occasion, needed to send my lens or camera to be cleaned or repaired.

Every interaction with them throughout the years has been exceptional. This time was no different.

I would like to thank Frasier and Katie for arranging the collection, successful repair/cleaning and return of my camera within a week.

They kept me informed at every stage and even had to sort out the courier when there was a slight problem with them.

Thank you all for your continued exemplary service, advice and support.

Worst customer service I've encountered on a brand new £2000 product. Unfortunately if you love the products they've got you.......