Next Day Sofas Reviews 765

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, efficiency, and polite demeanor, making interactions pleasant from ordering to delivery. The delivery service is consistently highlighted as excellent, with many people appreciating the clear communication, timely arrivals, and the care taken by the delivery teams, including assembly and tidying up. Consumers are delighted with the products, often noting their comfort, attractive design, and overall value. However, some customers also noted issues with product quality, with a few experiencing sofas falling apart or becoming uncomfortable shortly after purchase. There were also occasional concerns regarding the delivery company, with some reviewers mentioning delays, lack of assembly, or unprofessional conduct from third-party delivery personnel.

What people talk about most

Product

Consumers generally express satisfaction with the product quality and value. Many reviewers praise the sofas... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers express satisfaction, praising the sofas... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness and friendliness... See more

Service

Users describe positive interactions with service, highlighting its effectiveness and efficiency. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second purchase I have made with this company. They have good products at reasonable prices but it’s their customer service that sets them apart from the ‘big players’ in their market, I... See more

Rated 5 out of 5 stars

Stunning sofa and really good price. Arranging delivery was easy and communication with delivery was also fantastic as they give you a really good time frame so your not waiting around all day.... See more

Rated 5 out of 5 stars

Nice people to deal with! I'm so delighted with my lovely Fairfax 2 seater sofa. Beautiful quality, so comfortable and the design is timeless. Fitted into the tight space I'd allocated exactly (... See more

Rated 5 out of 5 stars

Good product at a good price. We had a wrinkle with delivery in that the box contained a colour of sofa different that recorded on the packaging. Really not their fault but needed fixing quickly. On... See more


Company details

  1. Furniture Store

Written by the company

Next Day Sofas is offered by LVK Ltd, an established furniture retail business based in Sussex. We are dedicated to providing quality products to private customers at the lowest prices, and buy in bulk from the original manufacturers wherever possible. Our office is open from 8.30am to 5.30pm 7 days a week, and our friendly customer services team is committed to giving you the best service possible. If you have any questions at all about our products or delivery service, please give us a call.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

765 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Quality ok

Delivery time was quick. But upon opening the package, the legs of the chair were scuffled, paint had come off on all the legs and there was a screw missing too.

23 January 2024
Next Day Sofas logo

Reply from Next Day Sofas

Dear Priya

Thanks for taking the time to write a review, I am sorry the legs for your chair arrived damaged, we haven't heard anything from you so we weren't aware there was an issue.

If you need new legs to be sent please call our customer service team who are available 7 days a week on 01273 917326.

Many Thanks
Lee Burridge
Customer Service Manager
Next Day Sofas
01273 917326

Rated 5 out of 5 stars

Delivery and assembly service.

Must've been first drop off, arrived to assemble sofa at 7am on a Saturday, with a 7-10am time slot. Done and dusted in less than 15 minutes. We opted for the free delivery and assembly and was delivered after a week. 5 star.

23 January 2024
Rated 5 out of 5 stars

Quick delivery

Helpful and informative from order to delivery, item arrived within a few days. Staff and delivery men polite and helpful.

2 January 2024
Rated 5 out of 5 stars

Everything was good from the start

Everything was good from the start, they rang to acknowledge that I had ordered the sofa.
Explained the process to me.
They told me what company would be delivering the sofa. The sofa came on time very happy with it 😀

28 December 2023
Rated 4 out of 5 stars

Next Day Sofas Review

They did what it says on the tin
Delivered a great product with excellent communication through out and delivered on time can't fault them

21 November 2023
Rated 2 out of 5 stars

I bought a Chesterfield 3 seater from…

I bought a Chesterfield 3 seater from here a few months ago I have to honestly say it is the most uncomfortable sofa I have had in my life.
Thought we would get used to it but not the case.
Also it is not all leather don't be fooled read the small print.
On the plus side the service was excellent .(Shame the Sofa didn't match)

16 July 2023
Unprompted review
Next Day Sofas logo

Reply from Next Day Sofas

Dear Claire,

Thanks for taking the time to write a review, I am sorry you aren't happy with the comfort of your sofa but thank you for your kind words about our service.

I have reached out and left you a message so please call me back when you are free to discuss this.


I am very surprised to hear you find the Chesterfield sofa so uncomfortable, It is one of our slightly firmer cushioned models but we generally get excellent feedback about this range.

Please call me on 01273 917326

Many Thanks
Lee Burridge
Customer Service Manager
Next Day Sofas

Rated 5 out of 5 stars

Very pleased with our comfy new sofa

Very pleased with our comfy little sofa. We had seen the same sofa on a very well known department store's web site, same size and colour, priced £100/£200 more depending on chosen fabric, and 15 week delivery, so this was a bargain and 3 day delivery to front door.

7 November 2023
Rated 5 out of 5 stars

Riser Recliner

Ease of ordering online
Follow up phone call confirming order and giving details of delivery
Delivery company kept me informed of date and time
Arrived promptly and set up chair and tested it was working

24 October 2023
Rated 5 out of 5 stars

Very positive experience

From ordering the sofa and chair and delivery, the service was excellent. We were kept up to date throughout the whole process which I am pleased to say was a speedy process. The delivery guys were fabulous and so helpful especially as we are an older couple with disabilities. This is the first time we have purchased our sofas online. Would I use this company again absolutely. Very positive experience.

17 October 2023
Rated 5 out of 5 stars

Great service

Great service, like the real person experience and being able to talk through order in phone. Lady who helped me was amazing and ensured my order wouldn’t be delivered before I moved.

4 October 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look