Next Day Sofas Reviews 765

Beautiful sofa. Packaged well. Just like seen on website

Excellent customer service, unlike most companies today.
I received a phone call after I placed my order to say my chair would be delivered the next day.
I had a slight issue and it was sorted straight away. Top marks for customer service.

Unfortunately not the lush snuggly sofa I’d hoped but it will be fine and quality looking at is is good.
Delivery was a little unsure. You’re told it will be within a certain period then you get a text saying the sofa is with their agents, then a text saying they’re going to deliver it on a certain day and within a time slot. I didn’t look to change it so don’t know how easy it would be.
The delivery guys were very nice and helpful and took away all the rubbish. All done in 10mins. Would I buy the sofa again, possibly, but I wouldn’t buy it as my main household sofa as it’s too firm for me.

Excellent quality great communication. I didn't read the description properly i thought the ottoman pieces would attach to the main sofa and they don't also its a lot firmer that i'd hoped

Excellent service from beginning to end
Delivery excellent

Great customer service, picked up phone straight away, and clear accurate updates

No prob with delivery ,or our sofas , but would be help full if they took the packaging away , we are both in our 70s and was hard for us to get rid off .

Very prompt delivery, and chair was as described - just what we wanted

Contacted customer service making my purchase and had all my questions answered. Very helpful and delivery was as expected. Chair was well packed and protected. It definitely needs two people to assemble.

Wentworth black riser recliner, I'm only 5'5" and the chair is too small, the leg rest only comes halfway down my calves and is uncomfortable, there's no head or neck support, why is it so small? It's OK for short periods but simply not room enough for a small adult to spend much time in and I'd purchased for my mum to convaless in.
Please make bigger chairs, people are not all short.
Update - company replied saying 6' man fits fine etc and measurements available. I bought the largest chair available and it was for soneone coming out if hospiyrlal so was needed with no time to pay a lot more money to return it. You absolutely do not fit the chair at 6', I've put my 6' father in it and his head heck and legs are all overhanging in ridiculous fashion leaving unsupported areas and pressure points.

Although we returned our sofas as found not to be suitable for us size wise i wanted to leave a review about how trustworthy & amazing this company is. Never used them before & was slightly apprehensive at first as had never heard of them. However every time i called each agent would thoroughly deal with my query & provide excellent customer service. Each time i emailed i would always receive a response same day or next day at latest & would be to my satisfaction. We arranged the return & there was no fuss & just a smooth process on their side & staff very helpful. I would 100% recommend this company & would use them in the future. Trustworthy, reliable & excellent customer service.

I ordered my sofas on the Sunday and they were delivered on Thursday. I am very impressed with the service and the delivery people were very helpful and pleasant.

The delivery was as iwas told every thing happened as explained efficient delivery and it all went to the time scale out laid the chair is of good quality and I am happy with everything

Easy and clear website
Immediate follow up call from company to update

I ordered the corner sofa with recliner seats and it is sturdy comfy and doing real well 6 months on. Good value for the money. Do be aware that these are sofas in a box as others have explained. If you are expecting sthg really special it will cost 2 or 3 times as much and you will have to wait several months. Order patch swatches to make sure the colour is right. The 'cream' is what I consider caramel. I later discovered that at this price point all the 'cream' sofas are 'caramel'. For fancy specific colours you will need to go 'bespoke' and spend a lot more. I got throws to put over it and it all worked out fine. Just an aside (not about the company) if you have or might consider getting pets - do not buy a leather/ leather effect sofa. You will need many layers of throws to protect leather from claws. The packaging is not taken away by the delivery team and there is a lot of it. Disposing the packaging is ideally a two person job. Elderly/ disabled and (some) solo females will need a second pair of hands for a big sofa delivery. Returns are too complex to consider. Ultimately this is a decent honest company trying to keep prices low.

Ordered over phone, nice person who delt with me

I have just taken delivery of my new corner sofa. I can honestly say I am delighted with it, very good looking and extra comfortable. Service was excellent. Throughout the process Lee kept me informed of progress. There was some delay, but totally out of the hands of the supplier. My only minor gripe and it is minor was that I was disappointed that they didn't take the packaging away.

I am very satisfied with the goods it all arrived on time and the people who deliver very helpful I am very pleased with the sofa's set and will recommend you

Ordered a Sofa in a box and it’s absolutely perfect for the space that we need it for, it’s also very comfortable with great support. The ordering process was very easy and the delivery was super speedy and I was kept informed every step of the way. Will definitely buy another Sofa from Next.

Easy transaction from start to finish, great communication, had a problem with my card and they rang and completed the transaction the next day. The chair was just as it appeared online, very pleased with it.