You are lying again as as you are plying nice guy here but in the meantime it is terrible.
1. you didnt reply to every email
2. you came with a ridiculous answer that my mail has been breached 12 x. well than you should answer completely. the first time was more than 14 times. it actually means nothing as it shows also LinkedIn uses mails. I was NEVER hacked or scammed before.
The last so called breach was April 2025 and I created my account by Nexo February 2026 so not relevant. I know and notice again and again you are trying every possible way to run away from your responsibility.
Fact stays your security is not what it should be. I saw the hacker busy in my account. I immediately pressed that is was not me and all you offer in these situations is to write an email. WJAT??? In such an important period losing time is the last thing you need. Than you receive an auto reply how to protect you account. TOTALLY IRRELEVANT AT THAT TIME!! Valuable time is lost. In such a case an account should be blocked the same second!! But noooo NEXO want you to write a mail, or suggest changing your password. dumb answer, as the hacker is in the account and sees all so absolutely no use!! Than you try to open the chat, getting a BOT..during a hack getting a bOT??? WAOW. and the bot even answered this is not the right place to report the hack. than you are forwarded to an agent. AFter waiting 30 minutes, yest 30 minutes an agent, but he also cant help. What a service during a hack. But this hole procedure took so long, that it is absolutely of no use as in 5 minutes all my assets were gone.
All because your security is a joke, a big joke.

And to ''you answered ll my mails'' well you didnt as to my mail from 9th of August:
Formal Complaint: System Failure and Negligence regarding Account Theft I also didnt receive an answer. Time is ticking and legal steps are being prepared

Good customer support
Great interest rates
Easy to use
A bit expensive fees

The best services

I confident nexo,cotiniously conect together.but,I can't understand your advice.Please,tell me easy explaination.

It takes too long to verify and complete transactions. Also your lending products suck.

It is simple to access my acct also updates on moving trends are good.

The app is easy to use, but it's missing some features that would make it a true bank. It would be ideal if they added more networks for transactions.

I've been an active user and I never had any issue with NEXO.
Customer Service is excellent, the app is well designed and my personal experience with NEXO is positive.
I highly recommend it.

It's easy to use and easy to figure out. It's like a crypto savings account!!

On UI/UX and Usability:
One of Nexo's greatest strengths is its highly refined user interface and intuitive usability. While cryptocurrency platforms often tend to be overly complex, the Nexo app maintains a clean, straightforward design that allows both beginners and advanced users to navigate effortlessly. I highly appreciate how seamlessly different functionalities—such as Earn, Credit Lines (crypto-backed borrowing), and Swap—are integrated into a single application. Furthermore, the provision of "Nexo Pro" for users who wish to engage in advanced trading is excellent, demonstrating a smart separation of interfaces tailored to different user needs.

Room for Improvement on UI:
While it is easy to grasp the overall portfolio, asset management would be significantly more convenient if a visual dashboard feature were added. It would be great to have a clear visual breakdown that allows users to instantly distinguish between "liquid funds" available for immediate withdrawal and "collateralized assets" locked in credit lines at a glance.

On Financial Health and Security:
In the cryptocurrency market, platform reliability is paramount, and I feel very secure with Nexo's proactive stance on compliance. Their quick adaptation to strict regulatory frameworks, including Europe's MiCA, and their acquisition of various national licenses to operate, are strong positive indicators of the company's long-term stability. Additionally, their institutional-grade security infrastructure utilizing Ledger Vault and Fireblocks, along with achieving SOC 2 Type 2 certification, clearly demonstrates their serious commitment to protecting user assets.

Room for Improvement on Financial Transparency:
That being said, there is room for improvement concerning transparency. I am somewhat concerned that the real-time Proof of Reserves (PoR), which was previously provided, is no longer publicly available, leaving the reporting of assets under management to self-declaration. I firmly believe that if Nexo resumes regular audits and disclosures of PoR by an independent third party—allowing for independent user verification—they would permanently solidify their position with the absolute highest level of trust in the industry.

Overall Verdict:
Nexo is an outstanding platform that combines exceptional ease of use through an intuitive UI with a solid management policy that strongly emphasizes regulatory compliance. If they can provide the final missing piece—enhanced transparency through an independent Proof of Reserves—I fully expect it to indisputably become a top-tier service in the crypto space.

After being with Nexo for over a month and being a private client I am not to happy with them. I will continue to give them a chance for the next couple of months or so however I may go back to Coinbase. The customer service doesn’t seem to be that great. Anytime you want to reach out you have to go through an AI chat bot first before you get to a live agent. I don’t like that especially when you’re speaking about large sums of money. Secondly, as a Nexo private client you’re supposed to get a welcome call but for whatever reason they can’t seem to find time to match my schedule. They want to do a call in the whee hours of the morning because they do not mainly operate on US time. Not EST or PST. They want to call at like midnight or 5am. Idk just seems weird to me. I asked to be directed to someone who can call at normal hours but no response. I don’t like the fact that you can’t truly buy crypto on here either or maybe I haven’t figured it out yet but from what it seems you need to buy crypto from another exchange and then transfer it to Nexo. I like to DCA daily so the fact that I have to purchase on Coinbase then transfer to Nexo annoys me to say the least. I would prefer to do everything under 1 platform. I do like that they offer low interest rate loans on your crypto however I found out that if you pay it back before 45 days then all of a sudden it becomes a high interest loan. Kind of ridiculous like a prepayment penalty. Idk for me I just guess that for someone who has over 6 figures on their database they would be a lot more accommodating to their customers needs. But who am I to say. Anywho I’ll see if anything improves, if not I’ll be moving my assets back to Coinbase.

I have been using nexo for years now, so far only had small delays (max hours) in withdrawals, but usually they work right away. They sometimes change interest rates without any warning or notification, which is definitely not the nices praxis. I am using their credit card regularely, never had an issue, but ofc they block any financial transactions, like uploading funds to wise. Read carefully the numbers before you confirm any trades/swaps or place orders. For example limit orders, are not the same as on exchanges with orderbooks, that allow partial orders. Limit only means, it will trigger a market order, once the price is reached and then you still have spread and fees you you might get much less than you actually wanted. In most cases its cheaper to withdraw funds to an exchange, trade and redeposit the new cryptos. Definitely services could be better, more transparent and straight up with changes that significantly change your outcome. Overall I am satisfied.

Very trusted and reliable platform, easy transactions and big support services. Easy loans request and then instant exchange. Yet, try add weekly or monthly mining or staking. Good 👍 and great platform ever!

Nexo has become extremely disappointing for retail users. First, they quietly locked the interest-earning features behind a hidden $5,000 portfolio minimum without any clear upfront warning. On top of that, doing swaps on the app is a losing game. While they allow very low minimum amounts for exchanges, the high hidden fees and bad spreads mean you immediately lose money on small transactions.To make matters worse, I moved my funds here hoping to use the Nexo Card, only to find out AFTER making the swaps that the card is completely unavailable in Costa Rica. They advertise it globally but exclude our region. Now my money is stuck in an app where I can't earn interest, can't use the card, and lose money just trying to exchange it back. Absolute lack of transparency.

Easy access, great experience!

I have been able to use several of your services—especially the savings options, which provide detailed information on how to use your instruments to generate returns based on available capital, all without friction. Thank you for the specific details regarding the wide range of options you offer.

Good experience

Very nice and trustworthy platform