I've been using nexo for several months and one day I've noticed 3 unauthorized charges on my credit card from the service that I have never used. I quickly realized that someone got access to... See more
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See what reviewers are saying
High charging fees Top up below 100€ immediately they charge 5€ in my opinion it is unfair for investing better getting a loan from a bank the fees would be lower
Company replied
I have been an active customer since 2020. Nexo won my undying loyalty by staying up and thriving through the FTX and Terra Luna disasters. Generally my experience has been seamless over the last 5+... See more
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Am banking with Nexo since 3 years , my son banking with Nexo, so my wife does ! No bank give this type of savings interest rates up to 13% , friendly platform 0 fées for Swap+ cashback, platinium lev... See more
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Company details
About Nexo
Written by the company
The premier wealth platform for digital assets.
Since 2018, Nexo has helped millions reach their wealth-building goals with its diverse and intuitive platform for trading digital assets, borrowing funds, and earning interest. All while maintaining the highest standards of infrastructure security, regulatory compliance, and client care.
Learn moreExplore the Nexo product ecosystem.
Buy Crypto
Purchase digital assets via card, bank transfer, and more.
Flexible Savings
Earn daily compounding interest with no lock-ups.
Fixed-term Savings
Earn bonus interest yield for longer periods of time.
Nexo Card
Revolutionize your spending with the award-winning Nexo Card.
Credit Line
Borrow funds without having to sell your digital assets.
Exchange
Trade over 1,500 digital asset pairs and get cashback.
Futures
Capitalize on the uptrends and downtrends of perpetual contracts.
Nexo is a proud partner of Ledger, Brink, Securitize, Brave and many more, and a member of INATBA, Crypto Valley and Global Digital Finance.
Our promise to you
Written by the company
- We are committed to our customers!
- We have longstanding commitment to treat all customers with respect, support and kindness.
Contact info
U.A.E.
- info@nexo.com
- nexo.com
4.4
Excellent
17K reviews
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worst experience of my life
I WANT TO TELL YOU THE FULL SCENE WHAT IS GOING WITH ME.MY NAME IS PRAKHAR SHARMA AND I WAS A USER OF NEXO APPLICATION BUT UNFORTUNATELY MY ACCOUNT IS TERMINATED SOME DAYS BEFORE.ON 7 NOVEMBER 2025 MY EMPLOYEE MADE 5500 USD TRANSFER FROM HIS ICICI BANK ACCOUNT INTO MY ZENUS BANK ACCOUNT WHICH WAS GIVEN BY NEXO PLATFORM.AFTER THAT TRANSFER SOME MORE PERSONS MADE AMOUNT TRANSFER FROM THEIR TO MY ZENUS BANK ACCOUNT. NEXO TEAM ASKED THE DETAILS ABOUT ALL THIRD PARTY TRANSFER- SOURCE OF FUNDS AND MY RELATIONSHIP WITH THEM.I MAILED ALL THE DOCUMENTS AND ANSWERED ALL THE QUESTIONS WHICH WERE ASKED IN THE MAIL.BUT NEXO TEAM DIDN'T APPROVED THE THIRD PARTY TRANSFERS AND THEN TERMINATE MY ACCOUNT.IN THE THIRD PARTY TRANSFER THERE WAS ONE TRANSFER WHICH WAS DONE BY ASHWANI SHARMA AND WAS 5500 USDNEXO TEAM SAID THAT ASHWANI SHARMA'S TRANSFER WAS NOT ACCEPTED BY OUR BANK AND IT WAS REFUNDED IN THE ORIGINAL PAYMENT INSTITUTION.I SENT MANY MAILS REGARDING ASHWANI SHARMA'S PAYMENT BUT EVERY TIME THE TEAM SAID THAT THE PAYMENT WAS REFUNDED AND IT WOULD BE REFLECTED IN THE ORIGINAL PAYMENT INSTITUION BUT TILL NOW THE AMOUNT IS NOT CREDITED.WHEN ASHWANI WENT TO BANK, BANK SAID IT DID NOT GET ANY AMOUNT FROM ANYBODY. THE BANK IS ASKING HIM ABOUT THE DETAILS OF TRANSFER OF AMOUNT FROM ZENUS BANK BUT WE DON'T HAVE DETAIL. SO PLEASE HELP US AND KINDLY PROVIDE THE DETAILS OF THE MONEY TRANSFER WHICH WAS REJECTED BY YOUR ZENUS BANK.
I want to add one more thing that the details which your team send me is the detail of self transfer of ashwani sharma in his ZENUS bank account provided by Nexo. This transaction was done by him on 17 Nov.
But I want details of 7 november.
28 November 2025
Unprompted review
Reply from Nexo
Dear Prakhar,
Thank you for sharing your feedback. We understand the importance of receiving your funds promptly, and we appreciate the opportunity to clarify the situation.
Our records confirm that the refund was successfully sent, and the corresponding refund confirmation and MT confirmation were issued and shared. These documents support the tracing process on your bank’s side, and they remain the most direct way for your bank to locate and release the funds.
We will proceed with additional internal checks to assist from our side. At this stage, providing your bank with the refund confirmation and MT confirmation again will enable them to follow the transfer path and identify any holds or delays in their processing chain.
We remain available to support and ensure this is resolved as smoothly and quickly as possible.
Very cool application everything is…
Very cool application everything is simple to use and it offerts great opportunities
27 November 2025
Unprompted review
Reply from Nexo
Hi Consumer,
Thank you for taking the time to share such a positive review! We're grateful that our specific services and products brought you satisfaction.
We’re committed to maintaining a high level of excellence and can't wait to assist you in the future!
rapid and clear response when contacted…
rapid and clear response when contacted the support, best crypto card out there if you are investing at least $5k.
Keep building!
25 November 2025
Reply from Nexo
Hello,
Thank you for the great feedback!
We're glad our Client Care team and the Nexo card have been serving you well. Your encouragement means a lot — we’ll keep building!
I hope I will never change this review!!!!
I hope I will never change this review! since the very beginning I am with nexo, I can say that so far I had problems with Bybit (the worse exchange ever) with binance, but never ever with nexo! the platform is super simple and effective, keep up the good work!
26 November 2025
Unprompted review
Reply from Nexo
Hello Andrea,
Thank you for the amazing feedback and for being with us from the very beginning!
We're happy to hear that Nexo has been smooth and reliable for you. Your support means a lot to us. We’ll keep working hard to deliver the simple and effective experience you enjoy!
I had a problem with transferring some…
I had a problem with transferring some funds. The employees are very fast, knowledgeable and solved the issue very quickly.
24 November 2025
Reply from Nexo
Dear R. Nizamoeddin,
Thank you for sharing your feedback.
We’re truly glad to hear that our team assisted you promptly and that everything related to your fund transfer was resolved smoothly. We appreciate you taking the time to recognise their knowledge and speed, and we’re always here to help whenever you need us.
Thank you for your excellent service.
I've been with Nexo for many years and their customer service has always been excellent and trouble-free. Thank you.
24 November 2025
Reply from Nexo
Dear Yazmin,
We sincerely appreciate your kind words and the long-term trust you have placed in us.
It’s wonderful to know that our service has consistently met your expectations over the years. We’re truly grateful for your continued support and remain committed to providing an excellent experience every time.
Very good and simple
18 November 2025
Reply from Nexo
Dear Simone,
We truly appreciate your feedback!
It’s great to hear that you found the experience very good and simple. Our goal is to keep everything user-friendly, and we’re pleased that this has come through for you.
Title: Account Frozen for Over 2 Months…
Title: Account Frozen for Over 2 Months — No Response, No Explanation (Case ID 02199772)
Review:
My Nexo account was frozen without warning in September 2025, and I discovered the freeze only when trying to withdraw my own funds. Since then, I have fully complied with every request, completed their Source of Wealth/Funds Declaration Form, and submitted all supporting documents.
Despite this, Nexo has not provided:
any explanation for the restriction,
any timeline for review,
or any meaningful update — even after repeated follow-ups.
All of the funds in my account originate directly from my personal credit card, issued by a regulated bank in my name, making the source fully transparent and easy to verify.
My support case ID is 02199772, and the lack of response for more than two months is unacceptable for a regulated financial institution. I am now escalating the matter to the Bank of Lithuania.
I hope this review encourages Nexo to resolve the issue and improve its handling of customer funds and communication.
24 September 2025
Unprompted review
Reply from Nexo
Dear Ali,
We understand the importance of timely access to your assets and the concern it can cause when your account requires additional review. Please rest assured that your case is being handled with the utmost priority and seriousness by our dedicated team.
We are already working to ensure that the review is completed as swiftly and carefully as possible. Every case of this nature undergoes thorough assessment to maintain the highest standards of accuracy and reliability across our platform.
We truly value your patience and understanding throughout this process. As soon as the review is finalized, we will reach out with the outcome right away.
Solutions Driven Customer Service
Fast, solution driven, very friendly and knowledgable. Fixed it.
20 November 2025
Reply from Nexo
Dear Nexonian,
Thank you for your wonderful feedback! We’re delighted to hear that our team was able to assist you quickly and effectively. It’s great to know that you found our Client Care team friendly, knowledgeable, and solution-oriented.
Your satisfaction means a lot to us, and we’re glad the matter was resolved smoothly. We’ll continue working hard to provide the same level of efficient and attentive support in every interaction.
Very trustful platform
Very trustful platform. Very fast transactions.
Nice interest options.
What would be nice, is the ability to change currency faster without having to go to the settings.
12 November 2025
Reply from Nexo
Dear Knut,
Thank you for sharing your positive experience with Nexo! We’re delighted to hear that you find the platform reliable, the transactions fast, and the interest options appealing.
We also appreciate your suggestion regarding currency switching. Feedback like yours helps us identify areas for improvement, and we’ve shared your input with our product team for consideration in future updates.
We truly value your trust and continued support, and we’re committed to keeping your Nexo experience smooth and rewarding.
Great interest rates great service zero glitches
I’ve been with Nexo for well over two years now and the service has always been great, it’s very easy to access credit at low rates, and the interest paid out on deposits is paid daily and again at very good rates. I haven’t had a single red flag or blip in any services, zero downtime, nothing. Great experience so far, keep it up guys!
13 November 2025
Reply from Nexo
Dear Mark,
We truly appreciate your continued trust and loyalty over the past two years. It’s wonderful to hear that you’ve had such a smooth experience with Nexo and that our services, interest rates, and accessibility have met your expectations.
Your feedback motivates our entire team to continually enhance the platform and maintain the consistency and reliability you’ve come to expect from us. We’re delighted to know that your journey with Nexo has been seamless and rewarding, and we look forward to continuing to serve you in the same way for years to come.
I am a digital nomad and frequently.
I am a digital nomad and frequently have to deal with changing details. Nexos service and support in this is incredibly fast and easy (even during the cloudflare outage!) and also still very secure.
19 November 2025
Reply from Nexo
Dear Heidi,
Thank you for your wonderful feedback!
We are delighted to hear that our service and support have met your expectations, especially given your dynamic lifestyle as a digital nomad. We always aim to make every process as smooth and efficient as possible, even under challenging circumstances.
It is great to know that you found our assistance both fast and reliable. Your recognition truly motivates us to continue improving and maintaining a seamless experience for all our users.
It's a great exchange
It's a great exchange, with excellent customer care. If you don't know where to start with Cryptos, stick with Nexo. It's a guarantee that has survived the worst market crashes.
19 November 2025
Reply from Nexo
Dear Fabio,
Thank you for your kind words and for placing your trust in Nexo!
We are thrilled to know that you value both our platform and our Client Care team. Our mission has always been to make the crypto experience reliable and reassuring for everyone—especially during challenging market conditions.
Knowing that our consistency and resilience have earned your confidence truly means a lot to us. We look forward to continuing to support your journey in the world of digital assets.
I am very pleased with my experience…
I am very pleased with my experience with NEXO so far. The customer service team handled my inquiry promptly, which I value highly, and I was equally impressed by their professionalism and courtesy. Overall, an exceptional experience.
18 November 2025
Reply from Nexo
Dear Ivana,
We’re delighted to hear about your positive experience with Nexo.
It’s great to know that our Client Care team provided prompt and professional assistance. Your feedback reinforces our commitment to delivering exceptional support and ensuring every interaction is handled with care and respect.
Best ever Platform so far
I would give it 6stars if there can be chosed. Firstly, I thought that the recovery is impossible and no solution with it and yet Nexo team able to provide their best solution in helping me recover back the USDT. Though there were charges but j am very satisfy with their expertise and service on their client. Really highly recommended Platform so far to me thats why i am transferring most of my crypto into Nexo Wallet. Hopefully Nexo could look into Malaysia by issuing the Nexo card as well that can be used in my country. I willing to help on any related matters if Nexo team look into expanding their network business in Malaysia. Looking forward for any business collaborations.
18 November 2025
Reply from Nexo
Dear Ryan,
We’re truly grateful for your thoughtful feedback and your trust in Nexo.
It’s great to hear that our team was able to help you recover your USDT successfully and that you’re satisfied with the support provided. We also appreciate your kind words about our platform and your interest in seeing Nexo expand its services in Malaysia.
Feedback like yours inspires us to continue improving and exploring new opportunities to better serve our global community.
Good service
When I had an important problem to resolve, the NEXO agents were very helpful and worked with me to get it resolved. Their support was much appreciated.
10 November 2025
Reply from Nexo
Dear Stephen,
We’re very pleased to hear that our Client Care team was able to assist you effectively. It’s great to know that the issue was resolved smoothly and that our support met your expectations.
Your feedback means a lot to us.
Super fast response
Super fast response. They always resolve issues quickly and professionally.
17 November 2025
Reply from Nexo
Dear Brad,
We truly appreciate your kind words.
It’s wonderful to know that our Client Care team’s quick and professional support has made a positive impression. We’re committed to providing fast, reliable assistance whenever you need it.
I’ve been using Nexo for the last 3…
I’ve been using Nexo for the last 3 years and have found them to be professional and incredibly helpful. I’ve received fantastic personalised service and care. They are a trustworthy platform that offers responsible products to its customers.
18 November 2025
Unprompted review
Reply from Nexo
Dear Rebecca,
We’re truly grateful for your loyalty and kind words.
It’s wonderful to hear that you’ve been with us for three years and that our team’s professionalism and personalised support have made a positive impact on your experience. We take pride in offering responsible and reliable products designed to serve our community with care and transparency.
Thank you for being part of the Nexo family and for your continued trust in us.
Excellent service
8 October 2025
Unprompted review
Reply from Nexo
Dear Christos,
We’re delighted to hear you’re happy with our service. Your positive feedback means a lot to us, and we’ll keep striving to deliver an excellent experience every time you use Nexo.
Thank you for your support.
Great platform, but BTC withdrawal fees are misleading and far above market
I’ve been a Nexo user for years and generally appreciate the platform, but I’m extremely disappointed with how Bitcoin withdrawal fees are handled, both the fees themselves and the lack of transparency around them.
I recently attempteed to withdraw 0.1 BTC, Nexo charged me a so-called “Network Fee” of 10,333 sats when the actual Bitcoin network fee was only 471 sats for a fast transaction.
This is not a “network fee.”
This is an internal Nexo fee disguised as a network fee, and calling it otherwise feels misleading. This ´Nexo fee´ is always FIXED, despite network fees being volatile and lately on a constant slope of decrease.
I raised this with support and received several generic responses that avoided the core issue. Instead of addressing the fee discrepancy, I was redirected to loyalty tiers and marketing messages. Even after providing screenshots and mempool data, I never received a clear explanation for why Nexo’s “network fee” is consistently far above the real blockchain fee and other market participants who charge 9x lower fees than Nexo.
To make things worse, the wording on Nexo’s help page claims that network fees depend on “asset volatility,” which is simply not true and shows a lack of technical accuracy.
I’m not asking for free withdrawals or special treatment. Just fair pricing and honest labeling.
If Nexo charges a service fee on withdrawals, they should clearly state it instead of presenting it as a blockchain fee.
This lack of transparency undermines what is otherwise a solid platform. I sincerely hope Nexo reviews this practice and aligns their BTC fees with industry standards. Until then, I will be reconsidering how much of my BTC I keep on Nexo.
12 November 2025
Unprompted review
Reply from Nexo
Dear Oleg,
Thank you for taking the time to share such detailed feedback and for being a long-time Nexo user. We truly value the trust and loyalty you have shown us over the years. We’re sorry to hear about your recent experience and want to assure you that we take your comments very seriously.
Our team continuously reviews all aspects of our platform, including withdrawal fees and communication practices, to ensure we provide a fair, transparent, and reliable experience for every client. Feedback like yours is invaluable in helping us identify areas where we can improve, and we’ll do our best to enhance both the clarity and quality of our service.
We sincerely appreciate you bringing this to our attention and will make every effort to improve your future experience with Nexo.
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