I've been using nexo for several months and one day I've noticed 3 unauthorized charges on my credit card from the service that I have never used. I quickly realized that someone got access to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been an active customer since 2020. Nexo won my undying loyalty by staying up and thriving through the FTX and Terra Luna disasters. Generally my experience has been seamless over the last 5+... See more
Company replied
Am banking with Nexo since 3 years , my son banking with Nexo, so my wife does ! No bank give this type of savings interest rates up to 13% , friendly platform 0 fées for Swap+ cashback, platinium lev... See more
Company replied
The end of this platform, starting from November and then from 17th February they reduce 2 times the earning interest, without notifying their customers. So they want that you lock your term... See more
Company replied
Company details
About Nexo
Written by the company
The premier wealth platform for digital assets.
Since 2018, Nexo has helped millions reach their wealth-building goals with its diverse and intuitive platform for trading digital assets, borrowing funds, and earning interest. All while maintaining the highest standards of infrastructure security, regulatory compliance, and client care.
Learn moreExplore the Nexo product ecosystem.
Buy Crypto
Purchase digital assets via card, bank transfer, and more.
Flexible Savings
Earn daily compounding interest with no lock-ups.
Fixed-term Savings
Earn bonus interest yield for longer periods of time.
Nexo Card
Revolutionize your spending with the award-winning Nexo Card.
Credit Line
Borrow funds without having to sell your digital assets.
Exchange
Trade over 1,500 digital asset pairs and get cashback.
Futures
Capitalize on the uptrends and downtrends of perpetual contracts.
Nexo is a proud partner of Ledger, Brink, Securitize, Brave and many more, and a member of INATBA, Crypto Valley and Global Digital Finance.
Our promise to you
Written by the company
- We are committed to our customers!
- We have longstanding commitment to treat all customers with respect, support and kindness.
Contact info
U.A.E.
- info@nexo.com
- nexo.com
4.4
Excellent
17K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was great in 2023, so glad to have it back!
I was using NEXO in 2023, was incredibly excited to see it come back. I now think of NEXO as "having been around for a while" and for fans of crypto currency as a real alternative to fiats, I'm super glad to see NEXO proving there's reliable financial services in crypto.
12 February 2026
Reply from Nexo
Hi Jason,
We're happy to hear that you're excited about our return! It's great to know you see us as a reliable alternative to traditional finance within the cryptocurrency space. We appreciate you recognizing our commitment to providing dependable financial services. Thanks for your positive feedback!
So far I’ve had a positive experience…
So far I’ve had a positive experience from the Nexo platform.
I joined in August 2025 and now have all of my crypto safety stored on there platform and I make all my transactions using there platform.
I have a Nexo credit card and recently while overseas a vendor overcharged my card and Nexo were excellent in getting it sorted out.
2 February 2026
Reply from Nexo
Hi Jonathan Ashby,
We're happy to hear that you've had a positive experience with our platform since August 2025. It's great to know you trust us to keep your crypto safe and use our platform for transactions. We're also glad we could help resolve the overcharge issue with your card while you were overseas.
Reply from Nexo
Hi fred huurman,
We're happy to hear that your questions were solved properly. Thank you for sharing your positive experience with us!
NEXO is the next generation of lending and borrow of crypto assets and they deserve a shot from everyone who likes this space
I used this platform years ago before all the United States politicians hated us crypto users. I've been waiting for this to allow us back. I will be using NEXO and making YouTube videos giving my positive feedbacks on the excellent platform they provide.
16 February 2026
Reply from Nexo
Hi Aaron Ridderbush,
We're happy to hear that you're back and ready to use our platform! We appreciate your patience and are excited that you'll be sharing your positive experiences with others. Thank you for your support!
Prompt reaction
Prompt reaction, suport and fast problem solving.
Very competent people with timely response on my questions with needed assistnce.
Very effective sitution monitoring with quick action.
13 February 2026
Unprompted review
Reply from Nexo
Dear Davor,
We truly appreciate your wonderful feedback.
It is fantastic to hear that you experienced prompt support, efficient problem resolution, and clear assistance whenever needed. Our team works diligently to provide timely responses and proactive situation monitoring, so your recognition of their competence and effectiveness means a great deal.
We remain committed to delivering the same high standard of responsiveness and care every time you reach out. Your trust inspires us to keep pushing forward.
Customer Support
Customer Support: The support team is responsive and helpful. When I had questions about transfer requirements and compliance documentation, they provided clear guidance and alternative solutions. They take regulatory compliance seriously, which gives me confidence in the platform's legitimacy.
Transparency: The verification process is thorough but transparent. They clearly explain what documentation is needed and why, which I appreciate in today's financial environment.
13 February 2026
Reply from Nexo
Dear Martin,
We truly appreciate you taking the time to share such a detailed and thoughtful review.
It is fantastic to know that our Client Care team was able to provide clear guidance and practical solutions regarding transfer requirements and compliance documentation. Offering responsive, well-structured assistance while maintaining strong regulatory commitments is central to how we operate, and your confidence in our platform means a great deal to us.
We are also glad that you found the verification process transparent and well explained. Clear communication around documentation requirements and the reasons behind them is essential in today’s financial environment, and we are pleased this contributed positively to your experience.
Your trust and recognition motivate us to continue raising the standard across every aspect of the Nexo experience. 🚀
Fast Customer Service
The speed at which my question was answered and help was provided was fantastic. Never experienced such a fast response from any other Crypto exchange/service in my 10 years of interest in the space.
12 February 2026
Reply from Nexo
Dear Charles,
We are truly excited to read your feedback.
Providing fast, reliable support is a top priority for us, and it is fantastic to know that your experience stood out even after 10 years in the crypto space. That means a great deal to our entire team.
We remain committed to delivering the same level of responsiveness and quality whenever you need us. Your trust and recognition inspire us to keep setting the standard.
Everything in one place
This can and should be the go-to site for digital assets. The best yield rates in crypto for most coins, loan options, stable coins for holding conservative if you want, and investment tiers that ramp up to many good benefits. Customer service is the best I've ever experienced, and this is over many years.
The loan interest rates are not the best and collateral requirements are steep. But, of course, it is not a good strategy to have maximum leverage anyway. The Nexo token is relatively cheap but it could rise with the USA market being added back.
Highly recommended and head and shoulders better than the centralized alternatives out there, especially Coinbase, Inc.
12 February 2026
Unprompted review
Reply from Nexo
Hi TJ,
We appreciate your detailed feedback and are glad you find our platform a leading choice for digital assets. It's great to hear that you value our Client Care.
They helped me recover a crypto account…
They helped me recover a crypto account I had lost 5 years ago, they made the process simple, I trusted this company 5 years ago and I still fully trust them today
11 February 2026
Reply from Nexo
Dear Dash,
We truly appreciate you sharing this experience with us.
Helping you regain access to your crypto account after so many years is incredibly meaningful, and we are glad the process felt simple and straightforward throughout. Making complex situations feel manageable is exactly what we strive for every day.
Knowing that you trusted us five years ago and continue to fully trust us today is the highest recognition we can receive. Your long-term confidence motivates us to keep delivering the same level of care and reliability at every step.
Reply from Nexo
Dear Dagi,
We truly appreciate you taking the time to share this.
Hearing that you find the experience great and reliable means a lot to our team. We work continuously to deliver a smooth, consistent, and dependable service, and feedback like yours reinforces that we are on the right track.
We are glad to have you with us and look forward to continuing to provide you with an experience that meets your expectations every step of the way.
Nexo is my favorite CEX platform
Nexo is my favorite CEX platform. The support is awesome, the products are great and easy to use. I recommend it.
6 February 2026
Reply from Nexo
Hi Maxime Bertrand,
We appreciate you sharing your positive experience with our platform. We're happy to hear that you find our products easy to use and that you enjoy our support. Thanks for recommending us!
The best team
Well, I have never seen so much Kindness and reactivity in answering my emails, questions etc.
It is so so agreable to have a team that really takes care of you, even from thousands of kilometers/miles.
What else could I say. This team is just so professionnal and serious. It is a real pleasure to be a Nexo client. My Nexo team schould be rated 1st ever of any company I had to deal with since the beginning of internet. Many thanks to you all, you deserve the best.
6 February 2026
Reply from Nexo
Hi Marc Lambert France,
We're happy to hear that you've had such a positive experience with our team. It's wonderful to know that our dedication to providing excellent client care, no matter the distance, is appreciated. We value your feedback and are grateful for your kind words.
Misleading definition of exchange rate
When in the review section the exchange rate is being shown it does not represent the final cost of the entire exchange, rather only 1 unit value in the savings wallet.
Meaning instead of £1 cost I had to pay £100, because I exchanged 100 unit of xrp.
I did it in one go, supposed to cost £1 not £100.
What a rip off.... I am very pissed off & disgusted.
It occurs when you swap for paxg. I swapped xrp to paxg.
7 February 2026
Unprompted review
Reply from Nexo
Dear Zita,
We are sorry to hear about the frustration this experience caused, and we appreciate the opportunity to clarify how the exchange rate and fees work.
After reviewing your account, we can confirm that no £100 fee was charged for your transaction. For swaps executed on the Nexo Exchange, a one-time fee of $0.99 per transaction applies to orders between $10 and $100, as outlined in our Help Center. This fee is not charged per unit and does not scale with the number of assets exchanged.
The exchange rate displayed represents the price per single unit of the asset at that moment, while the final execution rate reflects the full order size. Quotes on the Nexo Exchange are sourced from leading cryptocurrency exchanges, where the best available price is determined by order volume, the liquidity of the trading pair, and current market conditions. Orders can therefore be affected by spread and order book depth at the time of execution.
Cryptocurrencies are also volatile, and price movements can occur within very short timeframes. This can result in differences between indicative rates and final execution values, even when swaps are performed within a minute.
We appreciate the feedback and regret that this experience led to such dissatisfaction.
On that note, we would like to assign one of our Client Care specialists to offer individual assistance. We hope you will provide your contact details so we can email you with further information.
5/5 stars – Exceptional support! They saved my funds
I recently made a mistake by sending crypto to my Nexo wallet using the wrong network. I thought the funds were gone forever, but Nexo’s support team proved me wrong.
From the moment I opened a ticket, the process was fast, effective, and surprisingly efficient. The team responded quickly, asked for the right details (transaction ID, wallet addresses, etc.), and handled everything professionally. Within just a few days, they managed to recover my funds and credit them properly to my account—no endless back-and-forth, no excuses.
I’m genuinely very happy and relieved. This level of customer service is rare in crypto these days. Huge thanks to the Nexo team — Highly recommend Nexo not just for earning on your assets, but also for actually caring when something goes wrong.
If you ever mess up a transfer like I did, don’t hesitate to reach out to their support. They really deliver.
6 February 2026
Reply from Nexo
Dear Santiago,
We truly appreciate you sharing this experience and the kind words about our Client Care team. It is great to hear that the recovery process felt fast, efficient, and well-structured, especially in a situation that can be very stressful.
Mistakes with networks can happen, and we are glad our team was able to guide the process smoothly, request the right details, and deliver a successful outcome within a reasonable timeframe. Knowing that this brought you relief and confidence means a lot to us.
Your recognition of our approach to client care and long-term value really stands out. Feedback like this reinforces our commitment to delivering reliable products and responsive support when it matters most.
We are happy to have you with us and appreciate the trust you place in our platform.
Love it since 2019
4 February 2026
Reply from Nexo
Dear Pedro,
We love hearing this!
Being with us since 2019 means a lot to us, and we’re really glad you’ve enjoyed the journey. We appreciate your continued support and are happy to have you as part of our community.
Excellent service
I was already aware of the excellent services provided by NEXO, and now I would like to commend them for the support they gave me: I made a mistake when transferring funds, and the problem was resolved brilliantly and quickly by NEXO Client Care.
4 February 2026
Reply from Nexo
Dear Sandro,
We really appreciate you taking the time to share this experience.
It’s great to hear that our services met your expectations and that our Client Care team was able to step in and resolve the transfer issue quickly and smoothly. Feedback like this means a lot to us and reinforces our commitment to providing reliable support whenever it’s needed.
Very nice exchange
Very nice exchange, with very good customer care. Good financial products and cashback!
4 February 2026
Unprompted review
Reply from Nexo
Dear Max,
We appreciate the kind words and the great feedback.
It’s awesome to hear you’re enjoying the platform, our Client Care team, and our financial products, including the crypto cashback.
Feedback like yours genuinely motivates our team to keep raising the bar.
Helpful support
Helpful support, in depth investigation. Everything went well. Topic was not easy.
27 January 2026
Reply from Nexo
Hi Lehel,
We're happy to hear that our Client Care was helpful and thorough, even when the topic presented challenges. We appreciate your positive feedback and are grateful for your time.
Beware the "Spread". It is very expensive!
Until yesterday, I would have probably rated Nexo at 4 or 5 stars.
I have recommended many of my friends and viewers to use it, and there are several hundreds of thousands of pounds on Nexo which came from a direct recommendation from me, and my crypto Youtube channel.
However, a sinister aspect of their platform has come to light, and I aim to warn others before it happens to them.
Nexo will tell you repeatedly that they don't charge fees.
This is a big red herring.
Whoever they use to "convert" on the platform will leave you with up to 10% of your transaction missing.
If you then contact the customer service they will gaslight you by insisting that Nexo charges no fees.
I recently had 2 positions liquidated.
I am not here to complain that they got liquidated. Crypto is a risky business.
However, I will tell you that based on the lowest market price at the time, 10% of the two liquidations went missing.
The cost in fees for these 2 transactions, which Nexo didn't charge me, was around $1000.
They took an already painful position and ramped up the pain.
Then gaslit me on the chat by telling me repeatedly that they had not charged me any fees.
When I asked how that was possible I was only told that the "spread" between buyers and sellers was the difference.
Also, I have noticed the general fee differential on all conversions contains a mysterious spread which costs most people.
If anyone from Nexo ever reads this: you should really be a bit more transparent about this. Or at least stop this "We don't charge fees" nonsense. If money vanishes and people can clearly see this, telling them this will only insult their intelligence eventually.
Also, if you want a recommendation of a service that will convert the currencies at a much lower cost to your customers, I'll be happy to make a recommendation.
Your customers will thank you for it.
3 February 2026
Unprompted review
Reply from Nexo
Dear Adam,
We understand how stressful a liquidation can be, particularly during periods of heightened market volatility, and we appreciate the opportunity to provide clarity.
When a loan is repaid as a result of liquidation, standard liquidation conditions apply depending on the type of digital assets involved. Any applicable fees are outlined in our publicly available Fee Schedule on nexo.com and are transparently reflected in the relevant repayment transactions within the account.
Liquidations typically occur during fast-moving market conditions, where volatility and liquidity can impact execution. For full transparency, all details related to the repayment are visible directly in the account transaction history.
We remain committed to clear communication and encourage clients to review the Fee Schedule and their transaction records for complete visibility.
My request to retrieve USDT from the…
My request to retrieve USDT from the Tron network that was sent earlier took almost 3 years. Other exchanges, such as Binance, are handling these cases much faster. I appreciate that the USDT amount was eventually credited to my account, even if it took a long time. If the amount had been returned immediately after activation of USDT Tron on Nexo, it would have been a five-star experience.
26 January 2026
Reply from Nexo
Hi Armin Zerunyan,
We appreciate your feedback and are glad the USDT was credited. We regret the retrieval took so long compared to other platforms. We'll review our processing times for such cases to improve our service. Thank you for your patience!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.