Reply from Nexo

Mar 15, 2026

Dear Dean,

Thank you for your excellent review. We are pleased to hear that you find our services and account flexibility valuable, especially in the evolving regulatory landscape of the UK and Europe.

Maintaining a consistent and reliable experience for our users—regardless of external market shifts—is a top priority for us. We strive to provide a stable, localized exchange that meets the specific needs of our community in these regions, and we are grateful for your recognition of those efforts.

Thank you for choosing us as your preferred exchange. We look forward to continuing to serve you.

Reply from Nexo

Mar 15, 2026

Dear Gurpreet,

Thank you for being a valued member of our community since 2020. We sincerely appreciate your recommendation and the trust you have placed in us over the years.

Our team remains committed to proactive development, ensuring that our platform not only stays ahead of market changes but also maintains the highest security standards for your peace of mind. Hearing that our updates contribute to your sense of safety is incredibly rewarding, as it reflects our core mission of reliability.

We look forward to continuing to support your financial journey for many years to come.

Reply from Nexo

Mar 10, 2026

Hi Walkabout,

We're happy our support was helpful. Thank you for your positive feedback; we appreciate it greatly!

Reply from Nexo

Mar 10, 2026

Hi Jason,

We're glad you enjoy our services since 2020! It's great to hear that you've benefited from our loan system and appreciate our Client Care's responsiveness. We're also happy the Nexo card has been useful, and we could assist with the unauthorized payment. Thank you for your confidence in us!

Reply from Nexo

Mar 10, 2026

Dear Nexonian,

We are truly grateful for your support since 2018 and for taking the time to share this feedback.

It means a great deal to us to know that your experience with Nexo has consistently met your expectations. Delivering a reliable and smooth platform experience remains our top priority, and your recommendation reinforces the work we do every day.

We look forward to continuing this journey together and building even more milestones ahead.

Reply from Nexo

Mar 9, 2026

Dear Evaggelos,

We truly appreciate your wonderful feedback. It means a lot to hear that our response was prompt and that the assistance provided you with clarity and reassurance as we resolved the matter.

Delivering timely, precise, and confidence-inspiring support is exactly what we aim for, and your words confirm that we are on the right track. We remain committed to maintaining this level of service every time you reach out.

Reply from Nexo

Mar 3, 2026

Hello Celso Soares,

Thank you for sharing your experience with us. We would like to learn more about your situation and hope you will respond to our request for contact details so one of our specialists can review your case and offer individual assistance via email.

Reply from Nexo

Mar 3, 2026

Dear Maikel,

Reading this truly means a lot to our entire team. The USA has always been an important part of our global community, and being back allows us to continue delivering the products, innovation, and experience that our clients expect from a leading digital assets platform.

We are committed to building long-term value, maintaining high standards, and continuously improving our services to meet the needs of our US clients. Your support and trust motivate us to keep raising the bar every single day.

We’re excited for what’s ahead and proud to have you with us on this journey

Reply from Nexo

Mar 1, 2026

Dear Paraiso,

We take statements like this very seriously and would like to address this publicly and clearly.

Nexo does not hold clients’ assets hostage, nor do we ever demand additional payments to allow clients to access their own funds. We do not require clients to send money to “release” withdrawals. If someone has asked you to transfer 5,000 USD in order to access your funds, this is not part of our processes and is very likely a scam attempt by an impersonator.

For your protection, we strongly advise you not to send any funds to third parties claiming to represent Nexo outside our official channels.

At the same time, we would like to thoroughly review your case. Please provide your email address associated with your Nexo account so we can investigate and clarify the situation as quickly as possible.

We are committed to transparent communication and to resolving legitimate account-related matters through our official Client Care team.

--- Online Translation ---

Estimado/a Paraiso,

Tomamos declaraciones como esta con la máxima seriedad y queremos abordarla de forma pública y clara.

Nexo no retiene los activos de sus clientes como rehenes, ni exigimos pagos adicionales para que los clientes puedan acceder a sus propios fondos. No solicitamos que los clientes envíen dinero para “liberar” retiros. Si alguien le ha pedido transferir 5.000 USD para poder acceder a sus fondos, esto no forma parte de nuestros procesos y es muy probable que se trate de un intento de estafa por parte de alguien que está suplantando nuestra identidad.

Para su protección, le recomendamos encarecidamente no enviar fondos a terceros que afirmen representar a Nexo fuera de nuestros canales oficiales.

Al mismo tiempo, nos gustaría revisar su caso de manera exhaustiva. Por favor, facilite la dirección de correo electrónico asociada a su cuenta de Nexo para que podamos investigar y aclarar la situación lo antes posible.

Estamos comprometidos con una comunicación transparente y con la resolución de asuntos legítimos relacionados con cuentas a través de nuestro equipo oficial de Client Care.

Reply from Nexo

Mar 1, 2026

Dear Holger,

We appreciate your positive feedback and are pleased that you value the conditions and professionalism of our platform.

Your suggestion regarding a German translation and improved clarity is well noted. Expanding language accessibility and continuously refining the user experience remain important priorities for us as we develop the platform further.

Feedback like yours helps us focus on what matters most to our clients, and we will continue working to make Nexo even more intuitive and accessible.

Reply from Nexo

Mar 1, 2026

Dear Gill,

We are truly pleased to hear that our team was able to provide helpful guidance with patience and clarity, and that the support you received brought you peace of mind.

Ensuring that you feel confident and well informed when managing your account is very important to us. It is great to know that the instructions provided were clear and supported you effectively throughout the account clean-up process.

We appreciate you sharing your experience and look forward to continuing to support you whenever needed.

Reply from Nexo

Feb 26, 2026

Dear Rhea,

We truly appreciate you sharing your experience.

It is great to hear that the reinstatement of your account was handled in a timely and smooth manner. Providing efficient assistance with professionalism and care is exactly the standard we strive to maintain, and your words confirm that we are delivering on that commitment.

Your trust means a great deal to us. We remain dedicated to supporting you with the same level of attentiveness and reliability whenever you need us.

Reply from Nexo

Feb 25, 2026

Dear Kyriacos,

We truly appreciate you sharing this feedback.

It means a great deal to hear that your experience with Nexo has been smooth and reliable over time. Consistency and trust are at the core of what we strive to deliver every single day, and knowing that you feel confident using our platform is incredibly rewarding for our team.

We remain fully committed to providing a positive experience and ensuring that every transaction runs exactly as it should. Your continued support motivates us to keep raising the bar.

Thank you for being part of the Nexo community.

Reply from Nexo

Updated Feb 25, 2026

Dear Nika,

Earn and Borrow rates are subject to change, as reflected in the current Terms of Service. Rate adjustments are part of an ongoing rate-setting process, driven by broader market conditions and risk frameworks - not short-term movements.

We are committed to ensuring clients can always access the most current information. The most up-to-date rates are always available in-app and on the Nexo website, and your Nexo Account remains the most accurate reference for the products and services available to you, including applicable rates, limits, and eligibility, which might vary.

With that said, we would like to review your case and offer individual assistance. We hope you will provide your contact details so one of our specialists can reach out to you via email.

Reply from Nexo

Feb 24, 2026

Hi RODRIGUES K.,

We're so glad to hear that you're happy and that we could assist in recovering your funds. It's great to know you've been a satisfied customer since 2021. Thanks for your positive feedback!

Reply from Nexo

Feb 24, 2026

Dear Thomas,

Thank you for your review!

We are very pleased that you received prompt and supportive assistance while working to reinstate your account. Navigating account access matters can sometimes require a few steps, and we are glad our team was able to guide you through the process clearly and efficiently. We remain committed to ensuring you have a smooth and reliable experience with Nexo.

We appreciate you sharing your experience and look forward to supporting your continued journey with us.

Reply from Nexo

Feb 24, 2026

Dear Andrea,

We are sorry to hear that you view the recent changes negatively and appreciate you taking the time to share your feedback.

We would like to clarify that we periodically review and refine our Terms to ensure clarity and alignment with evolving market practices and regulatory standards. This forms part of our regular governance process. In addition, Earn and Borrow rates are subject to change, as reflected in the current Terms of Service. Rate adjustments are part of an ongoing rate-setting framework driven by broader market conditions and risk considerations, rather than short-term movements.

Reply from Nexo

Feb 22, 2026

Dear Vasi,

Thank you for your wonderful feedback.

We are truly glad to hear that our Client Care team made such a positive impression. Delivering timely, professional, and dedicated support is a core part of the Nexo experience, and it is rewarding to know this was reflected in your interaction.

Your recognition motivates us to keep raising the bar and ensuring you always receive the high standard of service you deserve. We appreciate you being part of the Nexo community.

Reply from Nexo

Feb 20, 2026

Hi SN Goonie,

We're happy to hear that you've had a seamless experience with us since 2020. We appreciate your loyalty, especially through challenging times. It's great to know our Client Care swiftly resolved your issues. Thank you for recommending us!

Reply from Nexo

Feb 20, 2026

Hi sylvain palombo,

We appreciate you taking the time to share your positive experience. We're happy to hear that our Client Care and platform met your expectations. Thank you!