New Home Quality Control LTD Reviews 

367
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 223 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being professional, efficient, and thorough, often highlighting the detailed reports provided promptly after inspections. Many people found the staff to be friendly, knowledgeable, and accommodating, making the process smooth and reassuring. The quality of the inspections and the comprehensive documentation are frequently mentioned as exceptional, often revealing issues customers would not have noticed themselves. Reviewers also emphasize the excellent value for money, noting that the service saved them significant costs in the long run and provided peace of mind. However, some people were dissatisfied with the service, mentioning issues with unanswered questions and a lack of responsiveness from the company's headquarters.

What people talk about most

Service

Users describe positive interactions with service, highlighting the efficiency, professionalism, and... See more

Staff

Consumers find staff to be positive, consistently praising their efficiency, professionalism, and friendly... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the thoroughness and detail of the... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the promptness of reports,... See more

Value for money

Reviewers consistently express high satisfaction with the value for money, often stating that the service was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a first time buyer of a new build house we decided to get a professional snagger from new home quality control to help us through this process. Paul was brilliant, explained everything clearly and... See more

Rated 5 out of 5 stars

Loved Amy, her knowledge and interest was exceptional. She was a pleasure to work with and I'm very happy with the report. Would THOROUGHLY recommend, even if you're buying from a reputable builder, N... See more

Rated 5 out of 5 stars

We had will in our new home yesterday carrying out a snagging report. Take this from someone who doesn’t spend money on pointless things, this is the best money I’ve ever spent I know when we move i... See more

Rated 5 out of 5 stars

We had Johnny attend our property on Sunday who was great, very friendly and informative with various issues around our new build home. We’re very happy with the quality of the documentation provide... See more


Company details

  1. License Bureau

Written by the company

The UK’s No1 property snagging company. At New Home Quality Control we carry out a comprehensive survey of your property and provide a highly detailed snag list accompanied by photographic evidence where needed to ensure nothing is missed. This can be given to the relevant build contractor for immediate completion. In our experience of being at the top of the building trade we have seen re occurring items and issues that get missed along with very important tolerances that have been overlooked and in time will only develop new or make ongoing issues a lot worse which in turn will only cost yourselves a lot of money once your warranty has expired.


Contact info

4.9

Excellent

TrustScore 5 out of 5

367 reviews

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No recent history of asking for reviews

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4.9

All reviews

(367)

217 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly Recommended

Highly recommend new home quality control. Stefan was friendly professional and knowledgeable in explaining his findings. The inspection was well worth having both for peace of mind and to ensure the house is finished to the correct standard. The report was detailed and presented in a logical and clear format which makes it easy for us and the developer to track each item to completion. All admin dealt with quickly and without fuss. Good comms throughout. Highly Recommended.

29 June 2026
Unprompted review
Rated 4 out of 5 stars

Good experience - thorough inspection

Had the pleasure of meeting Glen who inspected my new build property on the 29th June.
He was extremely thorough in his inspection as well as talking me through any significant issues he'd found.
Due to uncontrollable circumstances, he arrived 2.5h later than expected, so would be prudent to book out the entire day for the inspection.
Only improvement I'd like would have been to be sent a paper copy of the report as is required by the housing developers to correct any issues.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Home Inspection and Comprehensive Report

I was referred to NHQC by a wonderful friend. I had an excellent experience with New Home Quality Control and cannot recommend their service highly enough. The home inspection by Tony was exceptionally thorough, professional, and carried out with great attention to detail.
The report provided was outstanding—clear, comprehensive, and incredibly detailed. It highlighted issues that I would never have identified myself and gave me confidence that every aspect of my new home had been carefully assessed. The findings were explained in an easy-to-understand manner, allowing me to make informed decisions and raise the necessary queries with the developer.
What truly stood out was the professionalism, expertise, and dedication to delivering a high-quality service. The inspection gave me invaluable peace of mind during what can often be a stressful process.
If you are purchasing a new-build property, I would highly recommend New Home Quality Control. Their exceptional service and meticulous attention to detail are worth every penny.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Paul was absolutely fantastic

Paul was absolutely fantastic, on time and just got on with it. He’s found so many things we wouldn’t hadn’t even noticed. So worth the money & he was very easy to talk, such a great down to earth guy and and explained everything in detail. The report is brilliant & we can give this straight to the developer now. Would recommend to anyone considering snagging a property.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

We had Johnny attend our property on…

We had Johnny attend our property on Sunday who was great, very friendly and informative with various issues around our new build home. We’re very happy with the quality of the documentation provided and the level of detail that has been taken with photos etc that we never would have noticed!

Absolutely worth every penny if you’re buying a new home!

28 June 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant!

Brilliant communication throughout the process.
The snagging report was quick and efficient and in great detail. Well worth the money, especially for a first time buyer!
Would recommend!

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent communication throughout

Excellent communication throughout, and a thorough snagging inspection was carried out. The booking process was very straightforward and efficiently handled via email. Compared to other companies, they offered the best availability, making it easy to arrange an appointment at short notice. The report was professionally presented, clearly laid out, and ready to be sent directly to the developer.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Best snagging company

Our research said it was the best snagging company, and the experience did not change their minds. Would use again without a doubt.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Superb

Will was very thorough with our pre-completion inspection, and had been very responsive throughout the process. The team were also very accommodating in terms of dates for the inspection to work around the site team. Thank you!

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic, friendly & Professional!

We came across New Home Quality Control from TikTok! I knew way before our completion date I wanted this company, and they didn't let me down. Fantastic, prompt, organised and friendly. Rhys was extremely knowledgeable, friendly and had our best interests at heart. Couldn't say one bad things about this service, and would highly recommend to anybody wishing to get a snagging report done on their new home.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

New Build Snagging

Tony came to carry out my post completion snagging inspection for my new build property. As I am a solo purchaser I wanted to be aware of any issues that I may need to report to the developer. Thankfully there weren’t any major issues, but Tony was very thorough, and reassuring. I would highly recommend this company and Tony.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Very easy to contact and arrange a…

Very easy to contact and arrange a booking. Communication throughout the process was excellent, making it straightforward to schedule the appointment.

Will attended as agreed and kept us updated on his arrival by telephone. He was professional, explained the survey process clearly, and answered all of our questions.

We only booked the survey after moving into our new home because we were initially unsure which company to use. Following a recommendation from a neighbour, we chose New Quality Homes, and we're very pleased that we did.

The comprehensive report gave us reassurance that our home had been built to a high standard. It also identified several additional snags that we had not noticed ourselves, which was extremely valuable.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

A great service

A great service, definitely worth the money! We got our report back super quick and managed to get it sent off before our completion. I would recommend this company to everyone! Smooth, easy and hassle free! Thank you guys!

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Received five star service from this…

Received five star service from this company from the minute I engaged with them. Were incredibly flexible when I had to change the date. Helen carried out a thorough snagging inspection (sadly highlighting over 100 issues) many I wouldn’t have noticed myself. Am so grateful as the builders now have a very comprehensive report with photographs. Am considering asking Helen to return to undertake a re inspection after works have been carried out. I truly believe this report has given me the leverage I need to make sure new build is in a much better condition ahead of completion date. Whilst this may appear a lot of money, it is money very well spent.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Easy and responsive process from quote…

Easy and responsive process from quote to report. Reasonable price and flexible where possible on snagging date. Reports are well detailed and highlight every issue. I noticed a few bits when I had a walk round with builders and I wouldn't have noticed most of the items identified. Glad I paid for this service.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended if you need a pre completion inspection. Managed to find 52 issues with my new build home. Some of the issues I would not have found myself, as I would need to know the regulations. I would use them again. The report was detailed and included photo evidence.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Recommended Quality Control Checks

Very quick and professional responses. Survey was extensive and highlighted cosmetic issues that would not have been actioned until after completion of the sale otherwise including glazing issues that required attention before move in date

8 June 2026
Unprompted review
Rated 5 out of 5 stars

New build snag report

Thank you so much to Helen for coming out and conducting our snag report. We received the report the next day and I was very impressed with all the detail and the quality of the report.
Thank you once again and I definitely recommend New Home Quality Control for your new build snag report!

10 June 2026
Unprompted review

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