New Home Quality Control LTD Reviews 

377
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 230 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and thorough inspections provided. The staff are frequently highlighted for their knowledge, professionalism, and friendly approach, making interactions pleasant. Reviewers appreciate the detailed reports, often delivered promptly, which uncover issues they would not have noticed themselves. Many consumers found the overall customer service and communication to be excellent, with flexible scheduling and quick responses. However, some customers also noted occasional issues with initial communication, such as unresponsiveness to queries or confusion regarding scheduling times.

What people talk about most

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Staff

Customers had positive experiences with staff, consistently praising their knowledge, professionalism, and... See more

Quality

Consumers find quality to be positive, with many reviewers highly recommending the service for its thorough... See more

Response time

Customers consistently note positive experiences with response times, frequently praising the quick... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the excellent communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Loved Amy, her knowledge and interest was exceptional. She was a pleasure to work with and I'm very happy with the report. Would THOROUGHLY recommend, even if you're buying from a reputable builder, N... See more

Rated 5 out of 5 stars

We had Johnny attend our property on Sunday who was great, very friendly and informative with various issues around our new build home. We’re very happy with the quality of the documentation provide... See more

Rated 5 out of 5 stars

Received five star service from this company from the minute I engaged with them. Were incredibly flexible when I had to change the date. Helen carried out a thorough snagging inspection (sadly highli... See more

Rated 5 out of 5 stars

Highly recommend new home quality control. Stefan was friendly professional and knowledgeable in explaining his findings. Thankfully our inspection report did not include any major issues for our Tayl... See more


Company details

  1. License Bureau

Written by the company

The UK’s No1 property snagging company. At New Home Quality Control we carry out a comprehensive survey of your property and provide a highly detailed snag list accompanied by photographic evidence where needed to ensure nothing is missed. This can be given to the relevant build contractor for immediate completion. In our experience of being at the top of the building trade we have seen re occurring items and issues that get missed along with very important tolerances that have been overlooked and in time will only develop new or make ongoing issues a lot worse which in turn will only cost yourselves a lot of money once your warranty has expired.


Contact info

4.9

Excellent

TrustScore 5 out of 5

377 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(377)

228 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Highly recommend this service for new build properties within their 2 year warranty for peace of mind. My inspector Helen was very polite, professional and thorough.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Would Highly Recommend!!!!

It’s our first home and we had no idea what faults to look for when buying a house, however booking an inspection made it so much easier. There are faults I would have no idea existed without an inspection. (Paul) was really helpful, he kept me updated constantly with what was going on and what times he arrived and left, with updates how it went and everything else. I would highly recommend to anyone buying a new home to use New Home Quality control. If I was ever buying another new home I would 100% book again. Thanks so much for the help!

20 May 2026
Unprompted review
Rated 5 out of 5 stars

New Home Survey

New Home Quality Control arranged a survey very quickly. Tony arrived as arranged and was really pleasant and helpful. The report was prepared rapidly and highlighted a number of issues we had not noticed or hadn’t realised mattered.
I would highly recommend their service.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Great snagging inspection

The team were helpful and flexible throughout the process. On the day, Amy was friendly and professional. The inspection was thorough, and it flagged several issues that I wouldn't have found myself. Definitely worth it for the peace of mind!

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service, highly recommended

We booked New Home Quality Control to carry out the snagging on our new property just post completion. Paul contacted us a few days before to introduce himself and to give us a time he would be arriving.
He was very friendly and helful and explained the process in full. He was incredibly thorough and checked everything, many of which we would not have known about. He also answered all our questions and explained things very clearly.
The report was sent the following day and is incredibly thorough, clear and concise.
The report will give us a greater confidence when we discuss the issues identified with the on site team.
We feel that this service, the company and Paul went above and beyond and I would have no hesitation in recommending them for anyone getting a new build home.
Many thanks to Paul & New Home Quality Control... excellent service.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Quick response from initial enquiry

Quick response from initial enquiry. Contact was made day before appointment explaining the service .
Tony arrived early and was very professional and explained everything.Great service would highly recommend 10-10!

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent home snagging company

Excellent home snagging company. The survey took 4 hours where our new build property was throughly inspected and 126 snags identified by Orlando. The report contains images along with a description and has been sent to the developer to action. The report also quotes NHBC guidelines and is very professional. Excellent customer service and the report was sent promptly. Very good value for money. Would highly recommend.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Stefan was great, highly recommend

Stefan was great. As I’m not in the building trade myself my knowledge in this part isn’t very good. Stefan too time to explain what he had found. Stefan was easy to talk to and very friendly. Within 2 days I had an email with all the relevant information along with the legal NHBC numbers. Highly recommend for any first time buyers, or even buying a new build property

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Thorough and Professional Snagging Survey – Highly Recommended

I used New Home Quality Control for a snagging survey on my new‑build home and I’m very happy with the service. They identified a large number of snags, including several issues I would never have noticed myself, which really shows how thorough and experienced they are.

They were very friendly and informative, explaining everything clearly. They even took additional photos purely for our reference, showing how some of the services look in areas you normally don’t have access to, which was extremely helpful.

Overall, a great experience and excellent peace of mind. I would definitely recommend them to anyone purchasing a new‑build property.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Professional service done by Gino

Professional service done by Gino. Did an excellent job of finding snags in our new home and kept me informed. Our original date to have our house inspected was moved since the builders were still installing the carpeting, but Gino was able to get us booked in the very next day. Would highly recommend the services of NHQC to anyone buying a new home.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Don’t cheap out

From Booking to report, the team have been amazing. Very well priced as well, our inspector Amy was in touch the night before and within 48hrs we had processed final payment and had the report. Definetly picked up items we would have missed so 100% recommend for new build buyers

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant company to work with

Brilliant company to work with. Was easy to book provisionally and then just confirm a firm date via email. Troy then text the day before to confirm the attendance and time. Did a great job looking around and explaining things. Got sent the report within a few days with loads of detail in. What makes them stand out is I’ve paid them already and I had some issues come up I emailed them with photos for advice and they called me the next day and explained possible causes. They said they would be happy to help and support for the next 2 years. Exceptional service considering I had already paid. Would highly recommend using their services.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Quality company

I went with this company as I follow them on Tiktok and have saw various videos that they have done, so when i moved house and into a new one I knew these people would be the ones to trust with any potential issues with the house, so when i sent the enquiry I recieved an appointment quite quickly, Helen was the accessor I had at my house and she did a quality job and would easily reccomend.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

I was in two minds…

I was in two minds about having a professional inspection done on our new build. Our last house was new as well, I’d scoured the internet and created spreadsheets to do it myself, thinking I’d been reasonably successful only to have some issues I’d missed.

Orlando came over to the new house at short notice. A really nice lad and very accommodating on times.

The report arrived the same day & there’s things he found that I just would never have noticed or knew weren’t as they should be. 100% would do the same again if we move into another, it’s saved more than it cost several times over.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Customer care is amazing

Hi, purchased an inspection for a new build that was vacant. The team advise what my best option would be amd the course of direction I should take.
Our surveyor was Troy. As first time buyers he made sure we understood everything, offered advice and supported us through the inspection. He definitely made us feel at ease in this whole process.
One thing that puts this compmay above others is there customer care, they are there to help. We had to reschedule with only an afternoon notice due our estate agents not being available. The team completely understood, and gave us the reassurance we needed.
Thanks

30 April 2026
Unprompted review
Rated 5 out of 5 stars

I have to say that Paul was excellent…

I have to say that Paul was excellent during our snagging appointment. Very attentive and informative throughout. I couldn’t rate Paul high enough. I would recommend new home quality control to anyone after a snagging inspection on their new home!

Thank you

30 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look