W&T Nettleton Reviews 

311
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 155 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and knowledgeable during their visits and product selections. Consumers note that team members provide detailed advice and useful recommendations without applying any pressure or hard sell tactics. People appreciate the wide range of quality products available in the showroom, including comfortable sofas, adjustable beds, and beautiful carpets. Shoppers also highlight the smooth and efficient service provided from the initial browsing experience all the way through to final delivery. Many reviewers emphasize that visiting the store is always a pleasure, noting that staff members go above and beyond to ensure complete satisfaction.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable during their visits.... See more

Product

Customers consistently note positive experiences with product, highlighting the wide selection of quality... See more

Service

Customers expressed absolute satisfaction regarding the service, frequently highlighting the helpful, polite,... See more

User experience

Clients share positive opinions on user experience, highlighting how staff members provide helpful product... See more

Customer service

Users describe positive interactions with customer service, consistently praising the staff for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We received exceptional service from Symone whilst purchasing a three piece with sofas and chair. We spent quite a long time with her before confirming our purchase. The service was helpful whilst pro... See more

Rated 5 out of 5 stars

We have been customers for many years, just had our third suite delivered. First class from beginning to end. Sales persons always helpful and knowledgeable. Storage until the suite was needed,... See more

Rated 5 out of 5 stars

Having read the excellent reviews about this company we decided to visit yesterday. Andy was extremely helpful, knowledgeable and patient. He left us to browse which was exactly what we wanted and whe... See more

Rated 5 out of 5 stars

Fantastic experience, all thanks to Paul. He was very friendly and knowledgeable, gave us lots of useful advice to find the ideal items, never pushy and always on our side. We purchased some clearance... See more


Company details

Written by the company

Our W&T Nettleton store is one of the longest standing stores, still showcasing some of the building's original features. Inside the W&T Nettleton store you will find a wonderful collection of fine furniture displayed across two levels including some of the most the iconic furniture brands such as G Plan, Ercol, Duresta and many more. There is also a large bed and bedroom showroom and we are proud to offer all our customers great quality products at fantastic prices.

Free Local Delivery

Written by the company

Within 50 Miles of our store
Free local delivery on furniture within 50 miles of the store within the mainland uk. Excluding Rugs, lighting and accessories. Please ask for details.

Contact info

5.0

Excellent

TrustScore 5 out of 5

311 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(311)

146 reviews in the last 12 months

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Rated 4 out of 5 stars

Great experience from start to finish…

Great experience from start to finish Danny was very polite throughout the whole process our Hypnos mattress just ten years old and in need of replacement we came with the intention of purchasing the same mattress but Nettletons also stock mill brook a make we’ve had in the past Danny gave us a complete detailed description 5000 springs Hampshire wool filling very comfortable so we ordered the milbrook mattress based on a experience in the past Nettletons still have good family values and a very good reputation I wouldn’t hesitate to recommend Nettletons and Danny not once did we feel pressured thanks again

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Nettletons bed department

Danny was welcoming and pleasant with an easygoing manner. At the same time, being clearly well- informed, he was able to advise in a non-pushy (thank goodness) way.
Choosing a mattress is never easy but Danny was painstaking in his explanations and instruction, and I felt confident that I could contact him at any time for further clarification if required.
All in all, it was great customer service and a positive shopping experience.
I look forward to delivery of my mattress!

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Visited this shop so many times to find…

Visited this shop so many times to find the perfect suite. And at last found it. Julie the assistant could not do enough for us and explained everything. No pressure to buy which was great just left to stroll around till we needed help. If you are looking for a suite, table chairs, lamps etc, this is the shop to go to.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Gratitude

This is the sixth time I've visited the Horbury shop & the sixth time I've made a purchase. Each time I've been assisted/guided by Paul, he has played a key role in helping me decide on some excellent choices. I would like to take this opportunity to thank him again.

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Trusted, experienced Company

Today I bought my second purchase from Paul Bromley at Nettletons. It was a mattress and Paul guided me through the choices and was helpful and knowledgeable. He was not pushy and spent time with me ensuring that I made the right decision. The showroom is well stocked and the beds are beautifully presented. Customer service during and after sales is excellent.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience and service

Well once again i am happy to say just how impressed i am with this company. Simone you are a star. So helpful from begining to the end. Had my beautiful dining room furniture delivered today followed by a call to ask if everything was ok. First class service. Thank you

15 June 2026
Unprompted review
Rated 5 out of 5 stars

W&T Nettleton

We phoned W&T Nettleton, Horbury Bridge to discuss a new mattress. Spoke to Symone who was very helpful listening to our requirements and discussing suitable mattresses. She was friendly yet professional and there was no hard sell.
We decided to drive over to W&T Nettleton where we said hello to Symone who gave us directions to the bed centre and phoned Ben to let us know we were on our way across.
Ben was very knowledgeable and let us bounce on various mattresses until we found the right orthopedic mattress. Once we had made our decision he asked us to check out a similar mattress but different brand to ensure that we had made the right decision. Again no hard sell.
As the bed centre became busier Symone came across to help. Between them we discussed delivery, what to expect when the mattress was delivered and mattress care.
Emails are keeping us up-to date with our delivery date and they have a warehouse to store the mattress if we are not quite ready for delivery.
Thank you both - a lovely shopping experience.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

A great shopping experience

A great shopping experience. Really nice showroom with a good range of furniture and displays from different brands. We found exactly the sofa and chair we were looking for at a good price. Just the right level of attention from staff without feeling pressurised but attentive and knowledgable. Symone was really helpful and let us take the swatch books home to help us to make a quick decision. Would definitely recommend.

7 June 2026
Unprompted review
Rated 5 out of 5 stars

What a great company to deal with!

What a great company to deal with!
From visiting the bed section of the store where we had really good, but not pushy advice, to the order, and the delivery yesterday. They kept us informed at every stage including tracking on delivery day. Heavy mattress was delivered quickly and efficiently. Why aren’t all companies like this. Old fashioned, good service.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

A big thank you to the delivery men who…

A big thank you to the delivery men who really helped to get my new suite in our room which was a real challenge. Also to the carpet fitter who has done a fantastic job. So happy with both delivery & carpet men who normally don’t get the thanks they need.
In the shop when we bought sofas & carpet there was no pressure selling & free to browse which is a big plus & service was there when we needed to ask any questions.
A great big thank you to everyone for excellent service all round.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Nettletons have a great range of…

Nettletons have a great range of products and the staff are very knowledgeable. I purchased a riser recliner to match an existing sofa and Symone went to a lot of trouble to answer my many questions and called meback quickly. Lovely service and highly recommended.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

We were warmly welcomed by Andy who…

We were warmly welcomed by Andy who provided sound knowledge on a replacement leather suite. Although we have used Nettleton's on numerous occasions in the past, we have always been looked after and therefore we will always come back...Good job Andy, thanks!

3 June 2026
Unprompted review
Rated 5 out of 5 stars

This store has a great range of…

This store has a great range of furniture on display and the staff are attentive but not intrusive. Our salesman, Young Paul, was knowledgeable about the furniture that we wanted to purchase and didn't try to sell any of the unwanted add-ons that come when buying elsewhere. My only warning is, come prepared, if you aren't sure what you want to buy bring a packed lunch as you can spend all day browsing. Certainly recommend this store without hesitation.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Paul Bromley

Paul left the choice to us and was able to answer all of our questions. He was very polite and understanding. We did not feel under pressure to buy anything.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

A great experience.

Visiting W&T Nettleton was a great experience. The range is excellent and we eventually found what we were looking for. Simone was absolutely fantastic, she helped us with everything we needed to know, and never tried pushing us in any direction, and showed the patience of a saint when we couldn't make our minds up between two lovely suits. We will definitely be back when we need anything else.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service all round

I recently visited Nettletons in Horbury with my elderly mother who was looking for a replacement 2 seater sofa.
We have both purchased furniture regularly over the years from Nettletons & always been happy with the quality & customer service.
On this occasion we were helped by Julie Mortimer who narrowed our search down really quickly. She was exceptionally helpful to my mother & kindly let us take fabric sample books home.
Mum was so pleased she ended up purchasing 2 sofas to fully replace her existing ones. They have since been delivered & she is delighted with them.
Thanks Julie for all your help & the fantastic service you gave us.

30 March 2026
Unprompted review

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