W&T Nettleton Reviews 

311
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 155 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and knowledgeable during their visits and product selections. Consumers note that team members provide detailed advice and useful recommendations without applying any pressure or hard sell tactics. People appreciate the wide range of quality products available in the showroom, including comfortable sofas, adjustable beds, and beautiful carpets. Shoppers also highlight the smooth and efficient service provided from the initial browsing experience all the way through to final delivery. Many reviewers emphasize that visiting the store is always a pleasure, noting that staff members go above and beyond to ensure complete satisfaction.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable during their visits.... See more

Product

Customers consistently note positive experiences with product, highlighting the wide selection of quality... See more

Service

Customers expressed absolute satisfaction regarding the service, frequently highlighting the helpful, polite,... See more

User experience

Clients share positive opinions on user experience, highlighting how staff members provide helpful product... See more

Customer service

Users describe positive interactions with customer service, consistently praising the staff for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We received exceptional service from Symone whilst purchasing a three piece with sofas and chair. We spent quite a long time with her before confirming our purchase. The service was helpful whilst pro... See more

Rated 5 out of 5 stars

We have been customers for many years, just had our third suite delivered. First class from beginning to end. Sales persons always helpful and knowledgeable. Storage until the suite was needed,... See more

Rated 5 out of 5 stars

Having read the excellent reviews about this company we decided to visit yesterday. Andy was extremely helpful, knowledgeable and patient. He left us to browse which was exactly what we wanted and whe... See more

Rated 5 out of 5 stars

Fantastic experience, all thanks to Paul. He was very friendly and knowledgeable, gave us lots of useful advice to find the ideal items, never pushy and always on our side. We purchased some clearance... See more


Company details

Written by the company

Our W&T Nettleton store is one of the longest standing stores, still showcasing some of the building's original features. Inside the W&T Nettleton store you will find a wonderful collection of fine furniture displayed across two levels including some of the most the iconic furniture brands such as G Plan, Ercol, Duresta and many more. There is also a large bed and bedroom showroom and we are proud to offer all our customers great quality products at fantastic prices.

Free Local Delivery

Written by the company

Within 50 Miles of our store
Free local delivery on furniture within 50 miles of the store within the mainland uk. Excluding Rugs, lighting and accessories. Please ask for details.

Contact info

5.0

Excellent

TrustScore 5 out of 5

311 reviews

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No recent history of asking for reviews

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5.0

All reviews

(311)

146 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First Class Shopping Experience

Recently visited Nettletons several times looking at sofa sets. They have a fabulous choice of quality furniture at very competitive prices.Customer service from all was excellent. Julie was friendly, helpful and never pushy. She gave great advice and was very knowledgeable on the products. I was able to loan fabric swatches to help make the best choice. All in all a first class shopping experience and I am now eagerly awaiting delivery.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic as alwayz

We have been customers for many years, just had our third suite delivered. First class from beginning to end. Sales persons always helpful and knowledgeable.
Storage until the suite was needed, no problem.
Delivery absolutely fantastic. We were worried it would be too big, they made it look easy.
After sales service also brilliant.
Definately recommend purchasing from here.
Customer service second to none.
Thank you, loving our new suite 🙂

1 May 2026
Unprompted review
Rated 5 out of 5 stars

What a pleasure.

Absolutely recommended this company. Attentive but not pushy and full of good advice. Completely honest about delivery lead times and no false promises of dates.
Symone was a delight to deal with and most helpful. A pleasure to do business with.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

You were encouraged to browse and try…

You were encouraged to browse and try out products without interference or pressure. The staff, especially Danny, were very friendly and pleasant to deal with when you had any questions or queries and went to great lengths to make sure you were happy with your decisions. I would highly recommend this company to anyone.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

We went to to look at sofas today at…

We went to to look at sofas today at nettletons .we was left to browse on our own without pressure.we asked for some information on what we liked and paul who was very helpful answering all our questions .very relaxed atmosphere .all staff very friendly .very happy with our purchase.would highly recommend this company

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Danny was a pleasure to deal with such…

Danny was a pleasure to deal with such a pleasant and helpful person. Very professional and happy to help.

Really happy with the quality and prices of the items we have purchased.

Will be back for living room items later this year.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service.

In an ever increasing stressful, and sales orientated world, it was a pleasure to experience a real old fashioned company with old fashioned values of patience , politeness, and trust.
We wanted a new dining table and chairs, and Julie our sales assistant looked after us impeccably.
We picked a dining set, but unfortunately the table was too wide, but we wanted the chairs.
We were unsure if they would fit our existing table. Without hesitation Julie suggested that we take two of the chairs home to see if they fitted !
Now that is customer service, with a smile.
Order placed for six chairs.
Thank you Julie and Nettletons.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Symone has been exceptional in helping…

Symone has been exceptional in helping me pick my new sofas and gave me great ideas based upon what I looking for. I have come away with two fabulous sofa's 👌

I cannot thank Symone enough and she is a credit to W&T Nettletons

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Wide choice of furniture, well laid out.
Staff were very attentive without being overbearing.
Andy in particular who we dealt with was very knowledgeable, professional and helpful.
We will certainly recommend W & T Nettleton to all our friends.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

A lovely place to shop

I love this company. The staff are polite, caring & customer focused; nothing is too much trouble. I have always been delighted with the items I have bought from them & the prices are very competitive
They have always kept me updated on the progress of my order & the delivery team are great as well.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Never disappointed shopping here.

I'm a returning customer to this store and can't praise them enough.
It's a really comfortable experience when shopping here, the staff and manager are brilliant and go above and beyond (without badgering) to offer their knowledge and expertise.
Great choice, quality brands.
Whenever I'm looking for furniture this is my go to shop and highly recommend it.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

The thing that made the experience first class was the staff and most of all Symone who never rushed use but was there when we needed her with great advise covering the things you really need to know when making a big investment in new furniture. we felt all stores could do with a Symone it was just first class customer service

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Purchased two sofas

Our first ever visit and we already had an idea of what sofas we wanted and were guided by Paul B who was very informative and pointed out certain aspects. we made our choice, and can't believe it was all so efficient, very pleased.
kath and geoff

19 March 2026
Unprompted review
Rated 5 out of 5 stars

5 star service from Nettletons

We have recently bought a dining table and chairs, and a 2 seater sofa from Nettletons. The staff especially Andy were brilliant. Nothing was too much trouble and we were left to browse without getting the hard sell. I also dealt with Danny regarding garden furniture and again, excellent service - he rang me back not long after I called with the answer to my questions. Delivery guys amazing. Very polite, professional and friendly. 5 star service.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

New customer's experience.…

As new customers of Nettleton's we were made to feel welcome and offered advice and help in a friendly way. There was none of the usual salesroom pressure and staff were courteous and friendly. Simone and Paul were especially helpful and friendly.

The entire experience was very good and the small personal touches by Nettleton's made us very glad we choose to buy our new furniture from them.

20 March 2026
Unprompted review

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