Needed new remote control for netgem box. First person I spoke to, was not helpful at all. Next day spoke to a different support person who very promptly posted item . Was most helpful and obliging.
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Absolute rubbish. I enter a selection of favourite channels, they may be there for say 24 hours and then disappear. Any planned recordings are also prone to disappear. The box is part of a package... See more
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Persuaded to "upgrade" by Talktalk. What a mistake. No record facility built in, only via USB and then can't watch one while recording another channel. Previous box had built in record and could watch... See more
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Company details
Written by the company
Netgem TV is a cutting-edge television service that offers a next-generation TV experience for viewers in the UK and Ireland. It provides an extensive selection of over hundreds of selected TV channels, including popular ones such as BBC, All 4, ITVX, and My5, as well as a range of other entertainment options such as Amazon Prime Video, Hayu, Netflix, Rakuten TV, YouTube, TikTok, Acorn TV, and many more. Netgem TV is a game-changer for the television industry as it offers viewers a more personalised, convenient and innovative experience. It brings together traditional TV channels and modern streaming services to offer a seamless and streamlined viewing experience. It is easy to use and has a user-friendly interface that allows users to navigate the platform with ease. One of the key features of Netgem TV is its ability to recommend personalised content based on the user's viewing history and preferences. This ensures that viewers always have access to the content they are interested in, without having to waste time searching for it. Overall, Netgem TV is an innovative and comprehensive television service that caters to the needs of modern viewers. With its extensive range of channels and on-demand content, user-friendly interface, and personalised recommendations, it is a must-have for anyone looking for a more convenient and enjoyable TV viewing experience.
Your TV. Your choice.
No commitment. Free shipping. Hassle-free returns.
There are no shipping costs and you'll receive your Netgem TV box within 5 days.
During the COVID-19 crisis, please note that our delivery service might take a little bit longer than usual but we are up and running so don't miss out on great TV!
Our TV boxes are all covered by a 1-year warranty from the day you receive it.
Contact info
Bank Chamber, 6 Borough High Street, SE1 9QQ, London, United Kingdom
- 02036573639
- support@netgem.co.uk
- netgem.tv
3.1
Average
249 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Great service for a low income household
I didn’t previously have a TV service as I am a single parent on low income and couldn’t afford Sky or BT that’s in my area. The Netgem service gives me and my daughters more to watch for only £10 a month. My girls love watching Brat TV and over Xmas I took ideas from the crafts channel which were cheap to do at home with them
12 December 2022
Unprompted review
Reply from Netgem TV
Hi Louise,
Thank you for reviewing our service.
We hope that you continue to enjoy Netgem TV. If you ever have any questions or require assistance, please feel free to contact our customer support team.
Best regards,
Netgem TV Support
What a handy little device!
I purchased my Netgem TV subscription about 3 months ago as I was looking for a TV service that I could take out of my house. I regularly travel for work so it’s nice to have everything I need in one place as some of the places I stay only have mainstream TV or the set isn’t smart enabled. The games are a hit with the nieces and nephews which is a bonus!
18 October 2022
Unprompted review
Reply from Netgem TV
Hi Harrison Arthur,
Thank you for reviewing our service.
We hope that you continue to enjoy Netgem TV. If you ever have any questions or require assistance, please feel free to contact our customer support team.
Best regards,
Netgem TV Support
Amazing value for money
Netgem TV’s plethora of quality content options is quite amazing considering the price!
I can watch what I want, where I want and when I want.
Also my little siblings love the games! It keeps them entertained
18 January 2023
Unprompted review
Reply from Netgem TV
Hi Neelesh,
Thank you for reviewing our service.
We hope that you continue to enjoy Netgem TV. If you ever have any questions or require assistance, please feel free to contact our customer support team.
Best regards,
Netgem TV Support
A large choice of channels and easy…
A large choice of channels and easy navigation. The price is the best on the market. In fact I find Sky very expensive compared to Netgem TV who have a faire price and a very good customer service.
17 January 2023
Unprompted review
Reply from Netgem TV
Hi Anne,
Thank you for reviewing our service.
We hope that you continue to enjoy Netgem TV. If you ever have any questions or require assistance, please feel free to contact our customer support team.
Best regards,
Netgem TV Support
Amazing value for money
Great array of channels covering different genres on top of standard freeview. I particularly like the Jazz and classical music channel. My 5 year old grandson loves the games. Great value for money as I could no longer afford my previous provider.
7 January 2023
Unprompted review
Reply from Netgem TV
Hi Louise,
Thank you for reviewing our service.
We hope that you continue to enjoy Netgem TV. If you ever have any questions or require assistance, please feel free to contact our customer support team.
Best regards,
Netgem TV Support
Does what it should, very well
Runs well, apps up to date, easy to use, inexpensive, love it!
16 January 2023
Unprompted review
Reply from Netgem TV
Hi Shan,
Thank you for reviewing our service.
We hope that you continue to enjoy Netgem TV. If you ever have any questions or require assistance, please feel free to contact our customer support team.
Best regards,
Netgem TV Support
Netgem TV is a great service
Netgem TV is a great service. The content is comparable to the big names and much cheaper than what I was paying before. Navigation is simple and clear too which always helps. It's worth the money, without a doubt.
11 January 2023
Unprompted review
Reply from Netgem TV
Hi Scott,
Thank you for reviewing our service.
We hope that you continue to enjoy Netgem TV. If you ever have any questions or require assistance, please feel free to contact our customer support team.
Best regards,
Netgem TV Support
No Disney plus app is a deal breaker
No Disney plus app is a deal breaker, its all the kids watch and for whatever reason netgem has everything bar disney plus. Sorry but not good enough.
6 January 2023
Unprompted review
Reply from Netgem TV
Hi Colin,
Thank you for reviewing our service.
At Netgem TV, we are constantly updating our service with new channels, apps and features. In the past month, we have added 8 new kids channels including Slick Slime Sam, 123 Go, 5 Minute Crafts and POP Kids which has content also available on Disney+ (Miraculous: Tales Of Ladybug & Cat Noir)
If you would like to view the recently added channels, you can do so through the “New Arrivals” row of the “Extra Channels” menu.
Regarding the applications, I am happy to pass on your feedback to our product team to see if they can include them in future service updates.
I hope that you continue to enjoy Netgem TV. If you ever have any questions or require assistance, please feel free to contact our customer support team.
Best regards,
Netgem TV Support
Great!
Great Alternative to Pay TV
I have had my Netgem box for a little over 6 month now and to me this is the best alternative to Pay TV.
I Love how it is easy to use and navigate around. I can easily find all my favourite channels and streaming all in one place.
It has channels I haven't seen elsewhere, which enhances my viewing experience. On top of that, Netgem keep on adding great channels for the same low price (I believe they recently added ITVX which is full of great content).
The box itself is really small and discreet. It fits perfectly in my flat and doesn't take up much space unlike my previous box. The installation is also very intuitive and quick.
6 January 2023
Unprompted review
Reply from Netgem TV
Hi Julie,
Thank you for reviewing our service.
At Netgem TV, we are constantly updating our service with new channels, apps and features. In the past month, we have introduced 15 new channels including Horizons, Deal or no Deal, and Survivor.
We hope that you continue to enjoy Netgem TV. If you ever have any questions or require assistance, please feel free to contact our customer support team.
Best regards,
Netgem TV Support
Perfect for my lifestyle!
This deal ended up being much better for my needs than I expected. There's loads of channels I didn't have before and being able to record is a nice touch (though personally I'm mostly streaming shows). Navigation is simple and clear too which always helps and though I understand some people wish it came with Netflix or Disney+, for me it's not a problem as those apps are already built into my smart TV (or on my devices). It's also nice that the physical box is neat and slick and doesn't take up loads of space like my old Sky box or other equipment. The setup was amazingly easy too - always good to have less wires and not more!
6 January 2023
Unprompted review
Reply from Netgem TV
Hi Sam,
Thank you for reviewing our service. We are pleased to hear that you enjoy the variety and choice available on our service. At Netgem TV, we are constantly updating our service with new channels, apps and features.
We hope that you continue to enjoy Netgem TV. If you ever have any questions or require assistance, please feel free to contact our customer support team.
Best regards,
Netgem TV Support
Very disappointed with the Netgem box…
Very disappointed with the Netgem box Talk Talk sent me, not user friendly, can only record one programme at a time and not watch live tv while recording. Having to pay extra for channels that I don't watch. Even the screen with the channels on isn't very clear. Get most frustrated each time I put the tv on. My old Huawei box was so much better.
5 January 2023
Unprompted review
Reply from Netgem TV
Hi Patricia,
Thank you for reviewing the TalkTalk TV 4K service powered by Netgem TV.
The TalkTalk TV 4K service includes a recording feature for occasional recording, but catch up should remain as the main option for accessing past programmes and shows. We have passed on your feedback to our product team, so they can take it into consideration for future updates.
If you have any questions or require any assistance, please contact TalkTalk directly. You can visit their TV support page http://www.talktalk.co.uk/tvhelp which has information on the TalkTalk TV 4K Box and Mobile App. There you can view support content, search for Help articles, and get useful contact information for extra support.
Best Regards,
Netgem TV Support
Disillusionment with Netgem 4K set top box
Extremely disappointed with replacement Netgem 4K TV set top box. This 4K box is totally inferior to my prior DN372T set top box as the 4K box has only one tuner and cannot record 2 channels at once also, does not have a hard drive so cannot directly record. I purchased an external hard drive only to realise the box can only record one programme at a time onto the hard drive and only whilst watching the respective channel. Netgem refer to "Catch up" TV however, I watch programmes which are not always on Catch Up TV. I consider this box to be a retrograde step with a substandard offering whilst including many channels already available on Smart TV's. This box is totally unsuitable where two people want to record programmes being transmitted at the same time on different channels. Verdict : A poor performer.
2 August 2022
Unprompted review
Reply from Netgem TV
Hi Paul,
Thank you for reviewing the TalkTalk TV 4K service powered by Netgem TV.
The TalkTalk TV 4K service was created with a single tuner to reduce the production cost of each box. The service includes a recording feature for occasional recording, but catch up should remain as the main option for accessing past programmes and shows. We have passed on your feedback to our product team, so they can take it into consideration for future updates.
If you feel that you were mis-sold or require any further assistance, please contact TalkTalk directly. You can visit their TV support page (http://www.talktalk.co.uk/tvhelp) which has information on the TalkTalk TV 4K Box and Mobile App. There you can view support content, search for Help articles, and get useful contact information for extra support.
Best Regards,
Netgem TV Support
I got my NetGem 4K box via TalkTalk as…
I got my NetGem 4K box via TalkTalk as my smart TVs will no longer run catch-up services and can’t be upgraded.
Generally, the box works well, is easy to set up and does what it says. The NetGem support guide is particularly useful as TalkTalk offer very little information on the unit. Please note TalkTalk, a reference to this in the TalkTalk instructions would be useful.
Would I be happy to buy one now I have used it? Probably yes, hence only 4 stars, because of the recording aspect.
Firstly, only being able to record one tv channel seems mean and a backward step.
Secondly, only small pen drives appear to be usable as the recording medium despite the specified 1TB storage limit. USB HDDs and SSDs will not work and no where is this issue stated. This is important as most other tv boxes are happy with all three storage devices.
To upgrade your old “smart” TVs this would be a great option if the recording could be sorted.
Warning:
This seems to apply to all makes too; Sony, Panasonic, TechniSat, etc, but remember if your box fails you loose access to all your recordings; they cannot be read on even an identical model. This rarely is seen in the small print of recorders.
14 December 2022
Unprompted review
Reply from Netgem TV
Dear CumbrianLad,
Thank you for reviewing the TalkTalk TV 4K service powered by Netgem TV. We have relayed your feedback concerning the recording feature to our product team, so they can take it into consideration for future updates.
In the future, if you ever require assistance with the TalkTalk TV 4K service, please get in touch directly with TalkTalk. You can visit their TV support page (http://www.talktalk.co.uk/tvhelp) which has information on the TalkTalk TV 4K Box and Mobile App. There you can view support content, search for Help articles, and get useful contact information for extra support.
Best Regards,
Netgem TV Support
Persuaded to "upgrade" by Talktalk
Persuaded to "upgrade" by Talktalk. What a mistake. No record facility built in, only via USB and then can't watch one while recording another channel. Previous box had built in record and could watch one while recording two others. If this is progress, take me back to 405 lines in black and white.
29 November 2022
Unprompted review
Reply from Netgem TV
Hi Keith,
Thank you for reviewing the TalkTalk TV 4K service powered by Netgem TV. We appreciate your feedback and will pass it onto our product team, so they can consider it for future updates.
In recent years, we have found that customers are shifting from recordings to catch up via on-demand apps. The recording feature on the service is there for occasional use, whilst catch up should be the main option for watching past shows or programmes.
If you have any questions or require any assistance, please contact TalkTalk directly. You can visit their TV support page http://www.talktalk.co.uk/tvhelp which has information on the TalkTalk TV 4K Box and Mobile App. There you can view support content, search for Help articles, and get useful contact information for extra support.
Best regards,
Netgem TV Support
Can only give 3 stars
The tv box itself is great but it is missing a few essential apps such as Netflix, Disney+ and Nowtv it really needs to get these onboard if it is to become the tv box it wants to be.
The extra channels are constant repeats and mostly adverts this isn't netgems fault though so i can't really downscore them for that.
No built in harddrive is a bit of a downer too and only being able to record 1 via a usn device channel the channel you are watching.
Also the ethernet port seems to not be a giganet port so it's capped at 100mbs however using the 5G wireless will give speeds of upto 500mbs.
I really hope Netgem gets the essential apps it is missing as the potential is there for it to become a leading tv choice.
I got mine via air broadband and for £7p/m it certainly is value for money considering the included Viasport channels alone would cost £14.99p/m to get via other providers.
11 November 2022
Unprompted review
Reply from Netgem TV
Hi Leonard,
Thank you for reviewing our service.
At Netgem TV, we are constantly updating our service with new channels, apps and features. In the past month, we have added 11 new channels (The MLB Channel, The Rugby Network, Pro Wrestling TV, TGR, Kazoom, Poker Go, Impact! Wrestling, Fight Network, The Midnight Screening, TV5Monde and WeDoBigDocs). If you would like to view the recently added channels, you can do so through the “New Arrivals” row of the “Extra Channels” menu.
Regarding the applications, I am happy to pass on your feedback to our product team to see if they can include them in future service updates.
I hope that you continue to enjoy Netgem TV. If you ever have any questions or require assistance, please feel free to contact our customer support team.
Best regards,
Netgem TV Support
Massive step backwards from talktalk…
Massive step backwards from talktalk youview. When upgraded I was not advised by talktalk that you needed a usb stick to record. After investing in a usb stick finding out you can only record the channel you are watching!?!
Please listen to customers feedback we want to be able to record!!!! Not all programs are available to watch on demand.
Adding anything to the watchlist can only be done backwards looking, so you cannot add new series or shows to watchlist until after the first episode had aired - this is really frustrating
When pausing live tv it then skips/jump and crackles when playing back
Also slow to respond when pressing play/pause etc - and freezes
I feel this technology has gone back several years - very disappointed and gutted to be trapped in a 24 month contract. Sky will be getting a new customer once I see this through!
5 November 2022
Unprompted review
Reply from Netgem TV
Dear AMH,
Thank you for reviewing the TalkTalk TV 4K service powered by Netgem TV. We have relayed your feedback concerning the recording feature to our product team, so they can take it into consideration for future updates.
The issues experienced with pausing live TV are very unusual. In order for us to help resolve this for you, please contact our customer support via a live chat on our website: https://www.netgem.co.uk/support/.
In the future, if you ever require assistance with the TalkTalk TV 4K service, please get in touch directly with TalkTalk. You can visit their TV support page (http://www.talktalk.co.uk/tvhelp) which has information on the TalkTalk TV 4K Box and Mobile App. There you can view support content, search for Help articles, and get useful contact information for extra support.
Best Regards,
Netgem TV Support
Great Service
Great Service, always updating with extra programmes and keeps you informed about new channels added.
12 October 2022
Unprompted review
Reply from Netgem TV
Hi Ian,
Thank you for reviewing our service. We are pleased to hear that you like to keep up to date with the latest additions on Netgem TV. A monthly good news email is sent out to notify our customers of everything that’s new: channels, apps or features e.g., Bluetooth out. We have added 13 new internet-based channels in the past month and the Rakuten TV app now provides you with free-to-access movies.
We hope that you continue to enjoy Netgem TV. If you ever have any questions or require assistance, please feel free to contact our customer support team.
Best regards,
Netgem TV Support
Fantastic service.
Netgem is a fantastic Freeview and streaming service with a lot to watch and you can watch some programs on there app.
25 October 2022
Unprompted review
Reply from Netgem TV
Hi Edmund,
Thank you for reviewing our service. We are pleased to hear that you find our service fantastic and that you watch programmes on the Netgem TV mobile app.
The mobile app is paired with the NetBox device, allowing you to watch the internet-based channels on the go (channels listed on number 850 and above), access the Electronic Programme Guide, cast programmes from the app onto the TV, use the virtual remote to navigate through the NetBox’s layout and access the Super WiFi management space (if you are using our Super WiFi Pods).
We hope that you continue to enjoy Netgem TV. If you ever have any questions or require assistance, please feel free to contact our customer support team.
Best regards,
Netgem TV Support
Variety and choice is fantastic with…
Variety and choice is fantastic with netgem you can't fail to find something for everyone.
25 October 2022
Unprompted review
Reply from Netgem TV
Hi Fiona,
Thank you for reviewing our service. We are pleased to hear that you enjoy the variety and choice available on our service. At Netgem TV, we are constantly updating our service with new channels, apps and features. In the past month, we have added 13 new internet-based channels (Trace Urban, Trace Sport Stars, Conspiracy TV, The Rugby Network, MLB Channel, etc.). If you would like to view the recently added channels, you can do so through the “New Arrivals” row of the “Extra Channels” menu.
We hope that you continue to enjoy Netgem TV. If you ever have any questions or require assistance, please feel free to contact our customer support team.
Best regards,
Netgem TV Support
I’ve enjoyed my time with Netgem.tv but…
I’ve enjoyed my time with Netgem.tv but as I don’t think I will be staying with 3 mobile I expect I won’t be able to afford to be a netgem.tv customer, but thank you for the 5/6 years I’ve been with you and enjoyed the varied streaming and catch up programmes.
25 October 2022
Unprompted review
Reply from Netgem TV
Hi Pamela,
Thank you for reviewing our service. We are pleased to hear that you have enjoyed watching streams and catch-up programmes through Netgem TV.
We would like to keep you as a happy customer. At Netgem TV, we have provided our service through various offers and are constantly releasing new offers to make our service as affordable as possible. To view the current offers available, please have a look at the following link: Netgem TV - Sign Up. Please keep a lookout for any new offers to be revealed soon.
If you ever have any questions or require assistance, please feel free to contact our customer support team.
Best regards,
Netgem TV Support
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