NEST is designed as a simple, low-cost workplace pension. The investment funds are generally managed with a focus on long-term growth while controlling risk, rather than aiming for the highest possibl... See more
Company replied
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It went through eventually after 3 attempts, but nothing is ever straight forward on line, I would have preferred to talk to someone. Otherwise all okay.
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I can only talk about my appreciation of what you are doing, growing my money. Nothing to say about Trust Pilot. It wasnt clear to me.
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Enrolled by my employer. I'm am a luddite buy even I find there website easy to navigate. It's straight forward to alter or amend contributions, make one off payments. Please bear in mind that if you... See more
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Company details
Written by the company
Nest was set up by the government to give every UK worker somewhere good to save after the introduction of auto enrolment. Since then, it’s grown to become the largest workplace pension scheme in the country with more than 13 million members. As a not-for-profit pension scheme, Nest doesn't answer to shareholders. It’s set up to serve its customers’ interests and aims to help millions of people enjoy a better retirement. Nest’s members benefit from an award-winning investment strategy and one of the most diversified DC portfolios in the industry. It practices responsible investment to help manage long-term growth and risk while also helping contribute towards the world its members want to live and retire in.
Contact info
United Kingdom
- nestpensions.org.uk
4.1
Great
16K reviews
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Reply from Nest Pensions
Hi Yasmina,
We are so pleased to hear that your experience with us was easy and positive. We appreciate your kind words!
Thanks,
FP, The Nest Team
Nice to know when my retirement will…
Nice to know when my retirement will come, I will be able to have some extra money
25 June 2026
Reply from Nest Pensions
Hi Georgeta.
We're so glad to hear our services will help you secure your financial future and provide extra funds for your retirement. We appreciate your positive feedback!
Thanks,
FP, The Nest Team
Easy to use the website and customer…
Easy to use the website and customer service is good.
25 June 2026
Reply from Nest Pensions
Hi Abdulrahman,
It’s great to hear about your experience . 😊 We take pride at Nest in making things as easy as possible for our customers.
Thanks,
AJ, The Nest Team
Reply from Nest Pensions
Hi Ayman, We're so pleased to hear you find the app and website user-friendly and easy to use. We appreciate your positive feedback. Thanks, OZ
Simple procedure
12 February 2026
Reply from Nest Pensions
Hi David,
Its's great to hear that you have found our processes easy to work with. Thank you for your feedback :)
Thanks,
FP, The Nest Team
Nest helps me to make sure that my…
Nest helps me to make sure that my pension funds are on track and I can assure that I am happy with the service that i they provide.
25 June 2026
Reply from Nest Pensions
Hi Leah, We're delighted to hear that you're happy with Nest service. Thank you for your positive feedback. Thanks, OZ
It all worked well till I lost a job…
It all worked well till I lost a job two months ago, now I’m working I will contact you to continue with my payments.
25 March 2026
Reply from Nest Pensions
Hi Philisiwe, We appreciate you letting us know about your situation. We understand that circumstances can change, and we are here to assist you. We look forward to hearing from you when you are ready. Thanks, OZ
Easy to do A1
15 June 2026
Reply from Nest Pensions
Hi Carl,
It’s great to hear about your experience. 😊 We take pride at Nest in making things as easy as possible for our customers.
Thanks,
AJ, The Nest Team
The website is all very user friendly
The website is all very user friendly
However, the investment options could be better. I'd like to see an option for a non managed global index fund with significantly reduced fees.
25 June 2026
Reply from Nest Pensions
Hi Alistair,
I am pleased to hear that you find our website user-friendly. I have taken note of your feedback regarding our investment options and the desire for a low-fee, unmanaged global index fund. I will share this directly with the relevant team as we continuously work to improve our offerings. Thank you for your feedback
Thanks,
AJ, The Nest Team
I’ve been with Nest since 2019 and my…
I’ve been with Nest since 2019 and my experience has been excellent. Recently, they helped me transfer my pension savings from two previous employers, and the whole process was smooth, straightforward, and completed successfully.
I’m now self-employed and have continued paying into my Nest pension because I trust them. Everything is easy to manage, and I’ve always felt well looked after as a customer.
I’d definitely recommend Nest to anyone thinking about their future and wanting a reliable pension provider. Looking after your pension may not seem important today, but you’ll be glad you started when the time comes. Thank you, Nest!
16 March 2026
Reply from Nest Pensions
Hi Renata.
We are so pleased to hear about your excellent experience with us since 2019. It's great to know that our team was able to make the pension transfer process smooth and straightforward for you. We truly appreciate your continued trust in us, especially now that you are self-employed. We are committed to making pension management easy and ensuring our customers feel well looked after. Thank you for recommending us; your kind words mean a lot to our team.
Thanks,
FP, The Nest Team
Reply from Nest Pensions
Hi Alan.
We're delighted to hear that you found our service straightforward and easy to use. Thank you for your positive feedback and recommendation!
Thanks,
FP, The Nest Team
Reply from Nest Pensions
Hi There,
It’s great to hear about your experience. 😊 We take pride at Nest in making things as easy as possible for our customers.
Thanks,
AJ, The Nest Team
Website easy to use and navigate
25 June 2026
Reply from Nest Pensions
Hi Amie.
We are so pleased to hear that you found our website easy to use and navigate. We appreciate your positive feedback!
Thanks,
FP, The Nest Team
I've been a Nest member since 2021
I've been a Nest member since 2021, and my experience has been very positive. Making contributions, including recent top-ups, has been straightforward and hassle-free. The online account is easy to use, and I appreciate being able to keep track of my pension savings. Overall, Nest has provided a reliable and simple pension service, and I'm happy with the experience so far. I would recommend it to anyone looking for an easy-to-manage workplace pension.
1 April 2026
Reply from Nest Pensions
Hi there.
We are so pleased to hear about your positive experience with us since 2021. It's wonderful to know that you find making contributions and using your online account straightforward and hassle-free. We truly appreciate your recommendation and are glad we can provide a reliable and simple pension service that meets your needs. Thank you for sharing your valuable feedback!
Thanks,
FP, The Nest Team
It was very easy and I will do the same again
It was very easy and I will do the same again when I have spare income
25 June 2026
Reply from Nest Pensions
Hi Nicola.
We're delighted to hear that your experience was very easy. It's wonderful to know you'd consider using our services again in the future.
Thanks,
FP, The Nest Team
NEST make it easy to top up funds /…
NEST make it easy to top up funds / switch funds and generally manage my pension.
I've been impressed with the fund performance over the last few years.
25 June 2026
Reply from Nest Pensions
Hi Tina,
It's great to hear about your positive experience managing your pension and with the fund performance. Thank you for your positive feedback.
Thanks,
FP, The Nest Team.
Retirement made easy…
Knowing i had funds to rely on with easy access after years of paying in. Although not a large amount was deducted from my earnings I added extra money monthly and watched my pension pot grow
25 June 2026
Reply from Nest Pensions
Hi Anthony,
It's wonderful to hear that you've been able to watch your pension pot grow over the years and that you found it easy to access your funds when needed. Thank you for sharing your positive experience with us.
Thanks,
FP, The Nest Team
Don't use nest
I am giving Nest 1 star because I am extremely disappointed with the lack of choice over where my pension funds are invested.
For something as important as retirement savings, I would expect far more flexibility, transparency and control. Instead, the investment options feel very limited, leaving me with little confidence that my money is being managed in a way that reflects my preferences or values.
I am also very unhappy with the fee structure. Nest charges on contributions when money is paid in, and then also charges an annual management fee on top. To me, this feels like being charged twice, first to put money into the account, and then again every year for having it there. Over time, that compounds the pain and reduces the value of long-term savings.
Pensions should make people feel secure and empowered about their future. Unfortunately, my experience with Nest has left me feeling the opposite: restricted, frustrated and unconvinced that members are getting enough choice or value.
Based on the lack of investment flexibility and the double-layered charging structure, I would not recommend Nest.
25 June 2026
Reply from Nest Pensions
Hi Navid.
Thank you for your detailed feedback. I’m really sorry you feel that way. Nest has very competitive charges – a 1.8% charge on new contributions into your pot plus an annual management charge of 0.3% on the total value of your pot each year. There are no other fees to pay.
All workplace pension pots invested in markets are subject to short-term ups and downs in the value of the assets they’re invested in. Our strategy looks to balance risks of loss against potential for long-term growth. This is measured in what’s called risk-adjusted returns.
Over the last 3 to 5 years our risk-adjusted returns have been very strong. You can see our average returns at nestpensions.org.uk/schemeweb/nest/investing-your-pension/fund-choices/compare-fund-performance.html
Thanks,
FP, The Nest Team
Reply from Nest Pensions
Hi Martin,
We are so happy to hear that our instructions were clear and easy to follow. We truly appreciate your positive feedback!
Thanks,
FP, The Nest Team
A+ private pension provider
Very Reliable, trusted private pension provider. Straight forward and well detailed information that you need to know..
25 June 2026
Reply from Nest Pensions
Hi there,
I'm pleased to hear about your experience and that you find our information explanatory. Thank you for your positive feedback.
Thanks,
FP, The Nest Team
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