The refilling rig is an absolutely essential accessory to the Hex dosing system. Save yourself hassle & get one.....simple loading when you're suffering is great, no fiddling about just put your medic... See more
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Great products that are both good in value and performance. The nectar hex is amazing, has all the premium features everybody wants. External battery, large chamber, quick ramp up time, durable. T... See more
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I got a nectar gold a while ago and they're really tidy discreet units for a reasonable price. UK based company which made everything a lot easier for me. Other overseas brands present extra logistic... See more
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Order sat for almost 6 months. No follow-up unless I emailed them several times. Kept giving vague answers to when it would eventually be fulfilled. Products are great, but fulfillment needs work.
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Company details
Written by the company
Nectar (Dry Herb Vaporizers) was founded with the sole purpose of providing the healthiest means of responsibly enjoying and utilising nature’s medicines through the use of hardware such as vaporizers, whilst completely avoiding the consumption of toxins and carcinogens. Nectar products are becoming increasingly popular and are setting themselves as a gold standard in product quality. Our dry herb vaporizers and rosin press products are made with high quality materials and offer empowering experiences for those looking for premium and discreet devices whilst avoiding the sometimes-unavoidable premium costs.
Contact info
Southgate Office Village, 286A Chase Road, N14 6HF, London, United Kingdom
- 020 7050 0737
- info@nectarmedicalvapes.com
- nectarmedicalvapes.com
4.3
Excellent
897 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 24 hours
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Great products and services (power bank)
Very good products, amazing value for money. Very prompt responses from customer services and item arrived very fast. Would recommended 👍
10 January 2024
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Dear, Jack,
We are genuinely thrilled to receive your positive feedback! 🌟 Thank you for taking the time to share your experience with us.
It's fantastic to hear that you find our products very good and that they offer amazing value for money. We take pride in providing quality items that exceed expectations, and knowing that you appreciate it means a lot to us.
We're also delighted that our customer service team was able to assist you promptly. Your satisfaction is our priority, and we're always here to help in any way we can.
Your recommendation means the world to us, and we're grateful to have you as part of our community. If there's ever anything else you need or if you have more feedback to share, feel free to reach out via WhatsApp or email.
All the best,
Quality product and customer service
So the device is great. It’s easy to use, easy to clean. It’s great to use daily on the go. I would recommend the smell proof stash bag pack I got on Amazon if moving around with ur vape as it has a smell proof bag for the device and a nice silicone cover that stops the heat on ur hand so much.
My experience with customer service is also great. I had to claim the warranty. This process was unbelievably smooth and done through WhatsApp.
A genuine 5* experience from the start!
8 January 2024
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Dear, Steveo,
Thank you so much for taking the time to share your amazing experience with us! 🌟 We're thrilled to hear that you're enjoying your device and that it's making your daily on-the-go routine so much better.
It's fantastic to know that the smell-proof stash bag pack from Amazon complements your vape experience, providing that extra layer of convenience and protection. Your recommendation is much appreciated, and it's great to hear that it's proving useful for you.
We're also delighted to hear that your experience with our customer service team was smooth and hassle-free during the warranty claim process. We strive to provide top-notch support, and it's rewarding to know that we met your expectations.
A genuine 5-star experience from the start is the best compliment we could receive! If there's ever anything else you need or if you have further feedback to share, feel free to reach out to us via WhatsApp or email. We're here for you.
Thanks again for being part of our community, and here's to many more great moments with your device!
All the best,
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Dear, Alan,
Wow, thank you so much for the fantastic feedback! 🌟 We're thrilled to hear that you had a brilliant experience with us. Your satisfaction is our ultimate goal, and it truly warms our hearts to know that we've hit the mark for you.
If there's ever anything specific you loved about your experience or any suggestions you have for us to make things even better, we'd love to hear them. Your insights are invaluable as we continuously strive to improve and provide the best service possible.
We're here for you, and please don't hesitate to reach out to us via WhatsApp or email if you have any questions or if there's anything else we can do for you. Thanks again for making our day with your kind words!
All the best,
still waiting for the delivery!!!
ok for the answer time, they are kind and availables but not very well on the precision about info, i'm still waiting for the delivery after 15 days from the payment...and noones knows where is the box or when it will arrive, shipment from germany to italy.
28 December 2023
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Dear, Marco,
I hope this message finds you well. First and foremost, thank you for taking the time to share your feedback with us. We genuinely appreciate your input, and I'm sorry to hear about the challenges you've been facing with your recent order.
I understand how frustrating it can be to experience delays and uncertainty, especially when it comes to something as important as the delivery of your package. I want to assure you that we take this matter seriously, and your satisfaction is our top priority.
I have escalated your concern to our logistics team to investigate the whereabouts of your shipment. Rest assured, we are actively working on resolving this issue and will do everything within our means to provide you with accurate and timely updates.
I apologize for any inconvenience this may have caused you, and I want to thank you for your patience and understanding as we work to resolve the situation. If there's anything specific you would like to share or inquire about in the meantime, please don't hesitate to reach out to our customer support team via WhatsApp or email.
We appreciate your trust in our services, and we are committed to making this right for you. Thank you for allowing us to address your concerns.
Best regards,
Great company and a fantastic product.
Great company. Had good communication from the company after my initial purchase and haven't been disappointed with the product at all. Delivery has always been fast. Very happy to have found this company and wouldn't hesitate to recommend them.
27 December 2023
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Stuart,
Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with our company, from the initial purchase to the product itself. Good communication and customer satisfaction are top priorities for us, and we're delighted to have met your expectations.
We also appreciate your note about the fast delivery – we know how important it is to receive your items promptly.
Your recommendation means a lot to us, and we're grateful to have you as part of our community. If there's ever anything you need or if you have further feedback, feel free to reach out to us via Email or WhatsApp.
Happy to have you on board!
All the best,
Shipping was too expensive for small…
Shipping was too expensive for small items and items are never in stock. Website does not update fast enough even though staff say item is in stock. For a new product, I find it hard to get any replacement items.
26 December 2023
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Dear Mr. Cali,
Thank you for taking the time to share your feedback. We genuinely appreciate your input and apologize for any inconvenience you've experienced.
We understand that shipping costs can be a concern, and we're actively reviewing our pricing structure to provide the best value to our customers. We also acknowledge the challenges with our inventory management and website updates and are committed to improving this aspect of our service.
Your comments about obtaining replacement items for new products are duly noted, and we'll be working to streamline this process to ensure a smoother experience for our customers.
We would like to further assist you with regards to the issues you had raised and we're dedicated to making your experience with us a positive one.
Kindly contact us via WhatsApp or Email and we look forward to serving you.
All the best,
Great well made high quality pods.
26 December 2023
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi!
Thank you for the fantastic feedback! We're delighted to hear that you find our pods to be great, well-made, and of high quality. Your satisfaction is our top priority, and we're thrilled that our products have met your expectations.
If you ever have more feedback or any questions, feel free to reach out to us via WhatsApp or Email. We appreciate your support and look forward to serving you in the future!
All the best,
Necter Hex is a pleasure.
Necter Hex is a pleasure.
Quality build and vapor
Great price.
British company.
25 December 2023
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Stuart,
Thank you so much for taking the time to share your thoughts on the Necter Hex! We're thrilled to hear that you're enjoying both the quality build and vapor it delivers. It's fantastic to know that you find it to be a great value for the price.
We take pride in being a British company, and we appreciate your support. If you ever have any questions or need assistance, feel free to reach out. Happy vaping!
All the best,
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Jonathan,
We're delighted to hear that you had an excellent experience with our vape and found our customer service to be great! Your satisfaction is our top priority, and we're here to assist you with anything you need. If you have any more feedback or questions in the future, please don't hesitate to reach out via WhatsApp or Email. Thank you for choosing our product, and happy vaping!
All the best,
Perfect dry herb vaporiser
Really good product. Out all of the dry herb vaporisers we have tried these are by far the best quality and amazing value for money. Customer service is amazing and really quick to respond. Would definitely recommend.
13 December 2023
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Nick,
Thank you so much for taking the time to share your positive experience! We're thrilled to hear that our dry herb vaporizers have exceeded your expectations in terms of quality and value for money. Your kind words about our customer service team mean a lot to us—we strive to provide quick and helpful assistance.
We genuinely appreciate your recommendation, and we're here for you whenever you need anything. If there's anything specific you love about the product or if you have any suggestions for improvement, feel free to share and contact us via WhatsApp or email. We're always looking for ways to enhance our offerings.
Thanks again for choosing our product and for your fantastic review!
All the best,
Can`t fault them
I had a small problem but Nectar were prompt to make it right for me, I can only recommend them.
I will continue to purchase Nectar products and look forward to future releases.
10 December 2023
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Dear Karl,
Firstly, thank you for being a loyal customer, and we sincerely apologize for the recent challenges you've faced with our products and customer service. Your feedback is invaluable, and we want to assure you that we take this matter seriously.
I'm truly sorry to hear about the issues with your vape carts, as well as the difficulties you've encountered in reaching our customer service. This falls below the standard of service we aim to provide, and we're committed to making things right.
I have escalated your case to our customer service team, and we're actively working on resolving the missing accessories for your dry herb vape and the replacement of the defective cartridges. Your satisfaction is our priority, and we're taking steps to address these issues promptly.
We appreciate your patience during this process and apologize for any inconvenience caused. If there's anything else you would like to share or if you have additional concerns, please feel free to reach out directly via WhatsApp or email. We're here to assist you and ensure a positive resolution.
Once again, our sincere apologies for the inconvenience, and thank you for bringing this to our attention. We are committed to regaining your trust.
All the best
I made my order on November 18th
I made my order on November 18th. In your website, you stated that the order took 10 to arrive and you're only going to receive it by next week to send it.
30 November 2023
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Dear Lucas,
We appreciate you taking the time to share your feedback, and I want to extend my sincerest apologies for any inconvenience caused by the delay in your order. I understand how frustrating it can be to anticipate a product's arrival and experience a delay.
I'd like to personally look into your order and provide more information on the status. Could you please share your order number or any relevant details via WhatsApp or email? Rest assured, we're committed to resolving this for you as swiftly as possible.
Thank you for your patience and understanding. We value your business and are working hard to make things right.
All the best,
Replacement part (cooling unit)
Ordered replacement part for my vape 24.11.23 and writing this message today 05.12.23 and the part is still not here. Few emails back and forth but no luck as of yet.
24 November 2023
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Dear Borislav,
Thank you for sharing your experience with us. We sincerely apologize for the delay in receiving the replacement part for your vape, and we understand how frustrating this must be for you.
I want to assure you that your satisfaction is our top priority, and we are actively working to resolve this issue for you. To make this right, we'll be happy to check with our team for any compensation we can provide for the troubles.
I appreciate your patience during this process, and I'm truly sorry for any inconvenience caused. If there's anything specific you would like to address or if you have additional concerns, please feel free to let us know via WhatsApp or email. We're here to assist you and make sure you receive the necessary support.
Once again, apologies for the delay, and thank you for bringing this to our attention. We're committed to ensuring a positive resolution for you.
All the best,
I will never place orders with you again
ORDER NUMBER #48416 - I made an order and paid for it 22 days ago!!!
1. You can’t send crumbles and didn’t reflect it on your website at the time of order - it allows you to pay for orders that can’t be sent - it shouldn’t be like that.
2. You did not take any action with my order for 2 weeks until I myself offered you to replace the missing goods and send the order without them. You didn’t take any initiative, but just enjoyed getting paid for my order.
3. You promise delivery 2-3 days, but in fact the delivery is another 2 weeks after sending! It’s been 8 days, my order has not yet been delivered. You deceive customers with delivery times, and you don’t try to compensate them for it. It’s a consumer deception. That’s not what self-respecting firms don’t do.
4. And also, companies that respect themselves and their customers always compensate for all the inconveniences so that the client is satisfied! You don’t care about your customers.
5. I asked you for an invoice with my corrected order several times to see what exactly you sent and how much money you returned back to the card. But I didn’t receive a corrected invoice or a refund. Not your order.
28 November 2023
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Roman,
We sincerely apologize for the challenges you've encountered with your recent order, and we truly appreciate you bringing these issues to our attention. I understand your frustration, and we want to assure you that we take your feedback seriously. I'm truly sorry for any inconvenience caused.
1. Regarding the issue with crumbles, we apologize as our shipper is not allowed to send crumbles outside of the UK and we're looking for other options so we will not have this issue in the future.
2. We're sorry to hear about the delay and your dissatisfaction with the handling of your order. We had an issue with our previous shipper that caused a huge delay.
3. Delivery times are a vital aspect of our service, and we regret that we fell short of your expectations. We are actively reviewing and improving our shipping processes to ensure more accurate estimations are provided to our customers.
4. Your satisfaction is of the utmost importance to us, and we're committed to making things right. We'll speak with our team regarding the compensation for the troubles.
5. The new invoice and refund have been sent already. Apologies for the delay as we'll need it to be approved by our team before we can send it to you to avoid mistakes.
Once again, we apologize for any frustration this situation has caused, and we appreciate your patience as we work to resolve these issues promptly. If there's anything else we can do to assist you, please don't hesitate to let us know.
Thank you for bringing this to our attention, and we hope to have the opportunity to restore your faith in our service.
All the best,
Quick delivery
27 November 2023
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Dear Alicia,
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that your order was delivered quickly. Our team works hard to ensure prompt and efficient service, and it's always rewarding to know when we've met your expectations.
If you ever have more feedback or if there's anything else we can assist you with, please feel free to reach out to us via Email or WhatsApp. We appreciate your support and hope you enjoy your product!
All the best,
I purchased the Nectar Hex in August
I purchased the Nectar Hex in August. The resin trap is supposed to be magnetic to keep it attached to the mouth piece but it fell out onto the floor whilst I was unpacking. One of the little feet that should help hold it in broke off straight away making it difficult when trying to attach the lid and the oven. For someone who has arthritis in both hands this can be extremely tricky at times. I contacted Nectar customer services regarding this and they assured me a replacement resin trap would be sent out. I have contacted them several times since, as I still haven't received one and each time they have various excuses from Amazon closing the account so they can't send it, to insufficient stock. I await in anticipation this will be resolved so I can use the device!
4 December 2023
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Jo,
Firstly, thank you for sharing your experience with the Nectar Hex, and we sincerely apologize for the inconvenience you've faced. We're genuinely sorry to hear about the issues you've encountered, and we understand how frustrating it can be, especially with arthritis in both hands.
We appreciate your patience and would like to assure you that we are actively working on resolving this matter. It's disheartening to learn about the delays in providing you with a replacement resin trap. Please know that we take your feedback seriously, and we're committed to making things right for you.
To expedite the process, we'll personally follow up on your case to ensure a replacement resin trap is sent out to you as soon as possible. Your satisfaction is our top priority, and we're dedicated to resolving this matter to your complete satisfaction.
If you have any further concerns or questions, please don't hesitate to reach out to our email or WhatsApp. We appreciate your understanding and look forward to restoring your confidence in our product and customer service.
Thank you for bringing this to our attention.
All the best,
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Fiona,
Thank you so much for taking the time to share your thoughts on the Nectar Hex! We're thrilled to hear that you find it amazing. Your positive feedback means the world to us, and we're delighted that the product has met your expectations.
If you ever have any more feedback or questions, feel free to reach out to us via email or WhatsApp. We appreciate your support and hope the Nectar Hex continues to bring you joy and satisfaction.
All the best
Wouldn't be without this
Wouldn't be without this since I gave up smoking tobacco over 1 year ago. Easy to use and easy to order spare parts
25 November 2023
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Fiona,
Congratulations on your one-year milestone of giving up tobacco! That's a fantastic achievement, and we're thrilled to hear that our product has been a helpful companion on your journey. It's great to know that you find it easy to use, and we're delighted that ordering spare parts has been a seamless experience for you.
If there's anything else we can assist you with or if you have any more feedback to share, please feel free to let us know. We're here to support you and ensure your continued satisfaction.
Thanks for choosing our product, and here's to many more smoke-free years ahead!
All the best,
Problems with the delivery
I don´t know what went wrong but i didn´t get the articel because of problems with the delivery. But no problem because they refunded my money. Pity, their products are good but i can´t order
6 November 2023
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Alex,
Thank you for reaching out and sharing your experience. We're truly sorry to hear about the delivery issues that prevented you from receiving your item. However, we're glad to know that our team promptly processed a refund for you.
We understand it's disappointing not to receive the product, and we appreciate your understanding. If there's anything specific you'd like us to look into or if you decide to give us another shot in the future, please feel free to reach out. We're here to help make things right.
Thank you for your kind words about our products. We hope to have the opportunity to serve you better in the future.
All the best,
Very easy to buy and quick delivery
Very easy to buy and quick delivery. Communication on delivery could be better I.e. not able to track parcel so was left outside in rain as I wasn't in however no damage to product so a minor issue
5 November 2023
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Ryan,
Thank you for your feedback, and we're thrilled to hear that your purchase process was smooth and the delivery was quick. We genuinely appreciate your input on the communication during delivery, and we apologize for any inconvenience caused.
We'll definitely take your suggestion about tracking into consideration to enhance our service. I'm glad to hear that despite this minor issue, your product arrived undamaged. If there's anything else we can improve or assist you with, please feel free to let us know.
We value your business and hope to provide you with an even better experience in the future. Thanks again for sharing your thoughts!
All the best,
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