Naplesboutique Reviews 

191
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 184 reviews, reviewers had a great experience with this company. Customers found the ordering process to be easy and quick, with many appreciating the clear communication and swift confirmation of their purchases. Many people also praised the website for being easy to navigate, making their shopping experience pleasant and efficient. Reviewers are excited about their orders, often looking forward to receiving beautiful and elegant dresses for various occasions. However, some customers were dissatisfied with the product quality, noting that items received did not match the pictures online and were made of cheap material. A significant number of people also expressed frustration with the return policy, as they discovered the company ships from China and requires returns to be sent there at the customer's expense, despite the website implying otherwise.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many expressing significant disappointment. Reviewers... See more

Website

Users describe ambiguous interactions with the website, with many reviewers finding it easy to navigate,... See more

Quality

Customers had ambiguous experiences with quality, with many expressing significant disappointment. Reviewers... See more

Order

People report positive experiences with the ordering process, often describing it as simple, quick, and easy.... See more

Return policy

Clients share negative opinions on the return policy, with many reviewers expressing frustration over... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was easy to place the order, the reviews were great about the quality of the clothing.

Rated 5 out of 5 stars

The communication is spectacular! From the moment that you order until arrival. You are provided with details about the order. When I decided to place the order I was thrilled to see that they had low... See more

Rated 5 out of 5 stars

The website was very easy to navigate which is incredibly important. I also don’t have any difficulty with lament and received my order verification right away. Also, I am trying to move away from o... See more

Rated 5 out of 5 stars

I am 72 was looking for an elegant simple quality dress for a family beach portrait and this is it! The price was great and the ordering process was sooo easy. Can hardly wait for it to arrive! Thank... See more


Company details


Contact info

3.7

Average

TrustScore 3.5 out of 5

191 reviews

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No history of asking for reviews

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3.7

All reviews

(191)

191 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love this website!

I love how easy it is to navigate the website and the pictures of the product. It shows all angles and makes me want to purchase it! Can't wait to receive my dresses!

4 June 2026
Unprompted review
Rated 1 out of 5 stars

Delaying my return

This store has yet to facilitate my return. Despite positive claims in reviews and on their website about excellent customer service and guaranteed returns, they are not providing instructions for my return and keep responding with additional questions and offers. It has been a week of back-and-forth with no progress, which is incredibly frustrating, deceiving, and unprofessional.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

My item is already on its way!

I haven't received my order yet so I'm not sure about the fit or quality of the item I purchased. However, I just placed the order yesterday afternoon and it has already shipped! That is a great turnaround time. I can't wait to receive my item.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Finally placed an order

I had seen ads for dresses from the boutique for sometime, but it looks like great quality and I’m excited to try it! I can’t wait for my order to come in to wear beautiful dress to my son’s wedding.

4 June 2026
Unprompted review
Rated 1 out of 5 stars

The jumpsuit I received was so cheaply…

The jumpsuit I received was so cheaply made and they lie about their 30 day money back guarantee. They DO NOT give you a refund. Only store credit. I will NEVER shop with them again. They false advertise! Highly disappointed.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

DECEPTIVE RETURN POLICY

This company does everything to make you believe it is a US based company and is deceptive on their return policy. When you request a return they will send multiple offers that do not provide a full refund, and if you insist on your full refund you have to pay return shipping to China.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Shopping on the website was super easy…

Shopping on the website was super easy and they had amazing discounts at the time that o was looking for a wedding guest dress!! Waiting to see how the quality is once it comes in!!! Very excited!

3 June 2026
Unprompted review
Rated 1 out of 5 stars

Horrible quality

I ordered 4 items from the site and each were made with extremely poor quality and see through making them unwearable. One of the items I received wasn’t even the same dress that was shown on the website. For the prices shown, I expected significantly better quality than what I received. The yellow dress I ordered came see through and made with the material of a cheap tablecloth. While it claims the store is “founded in the US,” everything was shipped from China and reeked of chemicals.

I contacted the company to ask for return instructions and they sent me multiple emails trying to offer a partial refund and store credit and to keep the items instead of providing information on how to return the items for a full refund. I’ve purchased costumes from cheap Halloween stores that are made better than this.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Was looking online for a dress for my…

Was looking online for a dress for my nieces wedding and saw your advertising on Facebook. I was hesitant because you can’t trust so much online these days. Your website looked legit and I read the reviews which were all good. I LOVED the dress I ordered and am hoping it fits. I will give you an outstanding review if I have a great experience and the dress fits!

1 June 2026
Unprompted review

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