I have been using Trust Medical since Fall 2025 and it's been great! The response time in receiving letter is always fast and if a correction is needed, someone responds quickly to make the correctio... See more
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After using trust medical two times I’ve had a very great experience. On the second note I got, I must’ve entered the wrong DOB due to the note not having the correct date. Nick from customer support... See more
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I had made a mistake on my information for a work excuse and they corrected my mistake without hesitation, responded promptly and was super friendly and helpful! The website is user friendly, easy to... See more
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I had an incredible experience! The website first off is very crisp and informative. Moving forward, when you choose what you need you only get a few questions to answer and you can even write your ow... See more
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Company details
About Trust Medical
Written by the company
Trust Medical™ is a telehealth medical practice that specializes in leave management. We provide employment and school-related medical documentation from board-certified doctors and nurse practitioners licensed in all 50 states.
Trust Medical providers are experts in evaluating patients for Doctor's Notes, FMLA Certification, Paid Family & Medical Leave (PFML), Short-Term Disability (STD), ADA Accommodations, and Return-to-Work Clearance (RTW). We make it simple, fast, and secure to request medical leave from licensed healthcare providers.
Every document is reviewed and signed by a credential-verified healthcare provider and includes:
- Official letterhead and secure signature
- Tamper-proof watermark and certificate of signature
- Provider's name, credentials, and medical license number
- Dedicated verification phone number for employers, schools, or recipients
Every document is HIPAA-compliant, legally valid in all 50 states, and accepted by employers, HR departments, schools, and institutions nationwide. If your medical document isn’t accepted, we’ll refund you in full.
Simple requests like Doctor's Notes are delivered within 15 minutes, with no video appointment required. A board-certified physician licensed in your state reviews your intake and makes an independent clinical decision on whether time off work is medically appropriate. For FMLA, PFML, Paid Leave, STD, and ADA accommodations, you'll have a live video evaluation with a licensed provider and documentation is delivered within 24–48 hours.
Trust Medical has helped over 250,000 patients nationwide get verified medical documentation.Need to verify the authenticity of a medical document or note? Our employer verification phone line is available daily from 7AM–11PM EST. If you have any questions, call us at 844-282-2731.
Contact info
4.7
Excellent
364 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 month
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Reply from Trust Medical
Hi Keziah,
Really appreciate you sharing this! Glad to hear everything felt quick and trustworthy. If there’s anything we could’ve done to make your experience even better, we’d love to hear it.
Thank you for trusting Trust Medical 💙
I am thankful
The whole process from start to end was straight forward and fairly smooth. I was unable to use my PCP without waiting months for an appointment and had to research immediate help for my paperwork. I booked my appointment after filling out questionnaire. After my appointment I felt a huge burden being lifted off of my shoulders. I uploaded my medical files and with my video interview, TrustMedical filled out my papers for work and filing for state disability. A little hiccup there, but the Support team did not stop until my case was resolved. Thank you! I definitely recommend and will use again if needed.
2 July 2026
Reply from Trust Medical
Hi Eleinow,
Thank you for sharing this! Glad to hear the process felt smooth overall and that our team was able to stick with you and get everything resolved.
Thank you for trusting Trust Medical 💙
Against All Odds Trust Medical guaranteed my HEALTH and safety.
I had my reservations, but Trust Medical ended up being the crucial difference between me being completely screwed over and me being protected and saved by state workers’ rights laws. They absolutely came through, and I have (IMPORTANT!) info regarding some of their 1 star reviews on here.
I’ve been engaged in an intense, high stakes medical issue with my corporate workplace for the past half year; I had the necessary documentations (CYA if you’re ever in this situation, please) but needed EXPERT help for filing a medical disability with my state, which my usual medical team did not have experience in. So I reached out to these guys bc stuff like this is their specialty.
Through my own fault, there was a hiccup in my paperwork. I was working on a razor thin deadline margin and had to time everything just right, and when I saw the mistake a day before the paperwork was due I had a full on massive panic attack. It was so bad that I regrettably freaked out on the staff at Trust Medical (my nervous system was absolutely shot); i caught the mistake after standard office hours too.
Against all odds, Trust Medical handled it like true pros. They got back to me immediately on all forms of contact and resolved the issue by rewriting the docs and confirming we’re on the same page moving forward—
Early, as well. They truly handled my unfortunate meltdown with utmost grace and professionalism in their prompt response & I was able to pull everything off on schedule and sufficiently protect myself moving forward.
IMPORTANT tip: they DO callback and reach back out promptly. If you call their number and have to leave a message for a problem, pls note that they WILL call back on a DIFFERENT number to help you resolve it. Outside of normal office hours, I got the callback within an hour.
Thank you for helping me get through one of the hardest and most anxiety filled time of my life, Trust Medical team. Bless y’all because your service is a godsend.
1 July 2026
Unprompted review
Reply from Trust Medical
Hi Patricia,
This truly means a lot to us. We’re really glad we could be there for you during such a stressful time and help you get through it. Thank you for trusting us and for sharing your experience.
Thank you for trusting Trust Medical 💙
Scam Artists
Scam Artists. I paid $175 for ADA paperwork. It scheduled a 10 minute evaluation where they told me that I was not eligible due to not having medical documentation. They recommended I go get evaluated in person by another doctor. Took my money and I got nothing signed like they said they would. If this was an issue, why not state that medical documentation has to be provided in order to get paper work signed. Instead they used an excuse saying that the $175 was taken for the fake doctors time. Her 10 minutes required my $175. And they denied my refund because they can only refund my money if I had my paper work signed and rejected by an employer. Refrain from ever using online services like this. Get evaluated by real in person doctors. Not by wannabe online doctors.
30 June 2026
Unprompted review
Reply from Trust Medical
Hi Isaac,
Thank you for your feedback. We’re sorry to hear that you were not happy with the outcome of your evaluation.
We understand how frustrating this situation can feel. Our process includes an evaluation by a licensed provider, and all decisions are made based on established medical guidelines and legal requirements for documentation. Because of this, we’re not able to guarantee approvals or completed paperwork in every case.
In some cases, additional medical documentation may be required before a provider can move forward. While we understand this may not be the outcome you were hoping for, we’re not able to proceed unless those requirements are met.
That said, we recognize that your expectations around the process may not have been fully clear upfront, and we take that seriously. We’ve provided a full refund as a result, and we’ll use this as a learning opportunity to improve how we communicate requirements before appointments.
We would also really like the opportunity to connect with you directly and better understand your experience. If you’re open to it, please feel free to reach out to us so we can assist further.
We do appreciate you giving us a try, and we’re here if there’s anything more we can do.
Doctors notes for work
They are fast, understanding and have amazing customer support that goes above and beyond to make sure you are taken care of or need anything while being sick or injured, Ive used them for work medical notes and so far have had no issues, they are affordable even more so that most doctor office visits with insurance!
30 June 2026
Unprompted review
Reply from Trust Medical
Hi Samuel,
Really appreciate you sharing this! Glad to hear everything has been smooth and that our team has been there for you when you needed it.
Thank you for trusting Trust Medical 💙
Ghosted after paying
The appointment scheduling went fine, but after the appointment I have not received my letter within the time specified, and I have received no response to my messages. The phone number on their website will only direct you to leave a message so there is no way to speak to a live person for help. In short, after paying and having an appointment, I’ve been ghosted.
30 June 2026
Unprompted review
This has been amazing for me
This has been amazing for me. With no insurance this has been helpful in keeping my job. And they respond so quickly when I have questions. They are amazing.
26 June 2026
Unprompted review
Reply from Trust Medical
Hi Jaime
This means a lot to hear. We’re really glad we could help support you when you needed it. Thanks for sharing your experience!|
Thank you for trusting Trust Medical 💙
Great customer support
Great customer support! I had an issue with my note and they went ahead and revised it for me! These guys are awesome.
22 June 2026
Unprompted review
Reply from Trust Medical
Hi,
Appreciate you sharing this! Glad we could help get that sorted out quickly for you.
Thank you for trusting Trust Medical 💙
Very fast and easy way to get a dr note…
Very fast and easy way to get a dr note if you have bills stacked up from your main hospital! i love trust medical! i also work with a big corporation so they take them with no question asked too which is nice lol
16 June 2026
Unprompted review
Reply from Trust Medical
Hi,
We really appreciate you sharing this. We know how stressful things can get when bills start stacking up, so it means a lot that we could make things easier for you when you needed it.
It’s also great to hear everything went smoothly with your workplace, that’s exactly the kind of experience we aim for.
Thank you for trusting Trust Medical 💙
Not legit or safe to use
Got an academic violation, resulting in me failing a course and losing scholarship for a semester because of this website’s illegitimacy.
16 June 2026
Unprompted review
Reply from Trust Medical
Hi Liam,
Thank you for sharing your feedback. We’re really sorry to hear about your experience, and we understand how serious this situation must feel.
We’ve reviewed your case and want to assure you that we stand behind the legitimacy of the documentation we provide. This is something we take very seriously, and we are able to verify any note issued directly with institutions if needed.
We’ve made multiple attempts to reach out to better understand what happened and to support you, but we haven’t heard back. We would genuinely appreciate the opportunity to connect and help clarify this situation, especially given the impact you described.
Please feel free to contact us directly at support@mytrustmedical.com so we can assist you and work toward a resolution.
I have had a great experience and would…
I have had a great experience and would highly refer any questions or concerns I had Justine was very timely and polite.
10 June 2026
Reply from Trust Medical
Hi Skye,
We really appreciate you sharing this! We’re glad to hear you had a great experience and that our team was able to assist you in such a timely and polite way. It means a lot to us that you’d recommend us.
Thank you for trusting Trust Medical 💙
Had to contact them via email and…
Had to contact them via email and response time was great! Customer service oriented. Will be using from now on when needed.
10 June 2026
Reply from Trust Medical
Hi,
We really appreciate you sharing this! We’re glad to hear our team was quick to respond and that you had a positive experience with our customer service. It means a lot that you’d choose to use us again.
Thank you for trusting Trust Medical 💙
Scammed
I paid for services and immediately after payment was made and appointment was made it was canceled and I did not get my money back. I tried calling the number listed on their website but it went straight into voicemail. I left various messages but no one has returned my calls.
9 June 2026
Unprompted review
Reply from Trust Medical
Hi,
Thank you for your feedback. We’re really sorry to hear about your experience, as this is not the level of service we aim to provide.
We’ve taken this seriously and have thoroughly reviewed our system, but we have not been able to locate a matching case based on the details provided. We always want to ensure every customer is taken care of, and we would never ignore calls or withhold a refund where one is due.
It’s possible there may be a mix-up or missing information, and we’d really appreciate the opportunity to look into this further for you. Please reach out to us directly at support@mytrustmedical.com with any additional details so we can identify your case and make this right as quickly as possible.
We’re here to help and genuinely want to resolve this for you.
Reply from Trust Medical
Hi Syed,
Thank you for your kind words! We’re really glad to hear you had a fast and efficient experience. It means a lot to us.
Thank you for trusting Trust Medical 💙
I got my doctors note super fast!!!
I got my doctors note super fast!!!
It was very easy to input your information and getting the doctors note, also having the money back guarantee makes you feel safe. I would highly recommend it to family and friends.
1 June 2026
Reply from Trust Medical
Hi Jason,
We really appreciate you sharing this! We’re glad to hear everything was quick and easy, and that the process felt smooth from start to finish. It means a lot that the guarantee gave you peace of mind as well.
Thank you for trusting Trust Medical 💙
Trust Medical delivers on all fronts!
Trust Medical was remarkably easy to use - and delivered exactly what was needed to comply for a school absence. And their customer service was great to work with - which I found out after I screwed up a piece of information in the note - within a couple hours they had contacted me and offered to "fix" my mistake. Would recommend them without hesitation.
27 May 2026
Unprompted review
Reply from Trust Medical
Hi,
We really appreciate you sharing this. It means a lot to hear the process was easy for you and that we could step in quickly to fix the mistake without any hassle. We’re glad everything worked out smoothly and that you felt supported along the way.
Thank you for trusting Trust Medical 💙
Fastest and affordably priced Doctors…
Fastest and affordably priced Doctors note I've tried! customer support was prompt and helpful!
28 May 2026
Unprompted review
Reply from Trust Medical
Hi Victor,
Thank you for your kind words! We’re really glad to hear you found our service fast, affordable, and helpful. It means a lot that our support team could assist you promptly.
Thank you for trusting Trust Medical 💙
These people are either thieves or…
These people are either thieves or severely incompetent. I’d give zero stars if I could. I placed an order and paid. Heard nothing, I got a refund. I tried again, same day. I heard nothing. Although they claim to have issued a refund they have not.
22 May 2026
Unprompted review
Reply from Trust Medical
Hi Michelle,
Thank you for sharing your experience. We’re really sorry to hear how frustrating this situation has been, and we completely understand your concern.
We can confirm that we responded to your request and issued a refund within a short time after hearing from you, as we always aim to make things right as quickly as possible. That said, it’s clear that your experience did not meet expectations, and we truly regret that.
We’d really appreciate the opportunity to connect with you directly. If you’re open to a quick call, we’d love to better understand what happened and see how we can improve moving forward.
We truly want to make this right and clear up any confusion. We’re here to help and will resolve this as quickly as possible once we hear back from you. Please don’t hesitate to reach out if there’s anything further we can do to support you. We’re listening, and we care.
Amazing customer service
Amazing customer service! I tested positive for the flu and couldn't afford to go to the after-hours clinic for a doctor's note When I was still running a fever the next day, I asked them to revise my note, and they were very kind and accommodating, while also communicating with me in a very timely mannerm If you're sick and not able to get to a doctor or can't afford to, I highly recommend getting your doctor's note from them!
17 April 2026
Unprompted review
Reply from Trust Medical
Hi Miguel,
Thank you so much for sharing your experience. We’re really glad we could be there for you when you needed it most and help make things a little easier while you were feeling unwell. It means a lot to hear our team was kind, accommodating, and responsive.
We truly appreciate your recommendation.
Thank you for trusting Trust Medical 💙
Quick and easy to work with
28 May 2026
Reply from Trust Medical
Hi,
Thank you for your kind words! We’re glad to hear you found the process quick and easy to work with. That’s exactly what we aim for.
Thank you for trusting Trust Medical 💙
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