My Perfume Shop Australia Reviews 

4,318
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,851 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent and reasonable prices, often finding them to be the best in the market for genuine products. Many appreciate the wide selection and authenticity of the perfumes, with some noting quick dispatch and timely delivery for their orders. Reviewers also highlight positive interactions with customer service, describing staff as responsive and helpful. However, some people were dissatisfied with significant delivery delays, often experiencing orders taking weeks or months to arrive without prior notification of backordered items. Reviewers frequently report poor communication, including ignored emails and difficulty reaching customer service for updates. Additionally, some customers received incorrect products or did not receive all items they paid for, leading to frustration and unresolved issues.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many expressing satisfaction with the authenticity,... See more

Order

Customers had ambiguous experiences with order, with some reporting easy navigation, reasonable prices, and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising quick and easy delivery,... See more

Price

Consumers express high satisfaction with the pricing, frequently describing them as reasonable, amazing, and... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good prices and original product.I lked dealing with this company and would recommend them. Thanks.

Rated 3 out of 5 stars

Communication is really lacking and not clear when good will be received. I contacted them multiple times before receiving a reply which was received days later. If you cancel your order, you lose w... See more

Rated 5 out of 5 stars

Of all the perfumes I have ever worn and ordered from My Perfume Shop Australia (MPSA), Chanel No. 5 is the only one with the ability to take me back in time more than 5 decades. Seriously! Just after... See more

Rated 5 out of 5 stars

Great response time and reasonable prices. I couldn't get the Mercedes Black locally but went online found the perfume shop and got 1. Sensational thank you and they give you the choice of buying a te... See more


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics and Perfumes Supplier
  5. Cosmetics Store

Written by the company

Welcome to My Perfume Shop, Australia's highest rated perfume store. We're also the team behind Cost Plus Perfume. Our mission is to offer luxury fragrances from leading brands to Australians, at the most affordable price possible.


Contact info

3.7

Average

TrustScore 3.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(4,318)

1,861 reviews in the last 12 months

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Rated 1 out of 5 stars

No communication 3 months after order…

No communication 3 months after order placed. Requested refund x2 after order not sent after 3 months. No response. Had to do a claim through my bank account to get my money back. Still no communication from these people. Scammers

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Authentic!

It was quick, and the perfume is definitely authentic. Perfume arrived not damaged and didn’t have any worry about tracking updates as they updated me through emails frequently :)

20 July 2026
Unprompted review
Rated 5 out of 5 stars

I wanna thank you for an excellent…

I wanna thank you for an excellent first purchase experience. Purchase process was quick and easy. Got email to notify of purchase progress. Order processing was amazingly fast and it got shipped quickly. Packaging was flawless and items arrived in excellent condition. And last but not least, product price! Will definitely be buying more from your site in the future.

2 July 2026
Unprompted review
Rated 3 out of 5 stars

Although the product that I ordered was…

Although the product that I ordered was correct and genuine, my order didn’t get shipped until 12 days later, so it took over three weeks to arrive. I sent a message to the perfume shop asking if there was a problem etc and I didn’t even get a reply for the delay in sending my order nor an apology.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Genuine seller, great customer service

My Perfume Shop has a great range of products and good prices. Easy to order. Genuine items. My perfume was delayed because of the Middle East problems but the excellent customer service, especially from Anne, meant I knew all was ok. Would buy again from them.

16 July 2026
Unprompted review
Rated 1 out of 5 stars

DONT BUY FROM THIS COMPANY!

DONT BUY FROM THIS COMPANY!
They are the worst company iv ever bought from.. I bought perfume on the 3rd July, supposed to be delivered between 10th - 15th July and nothin! Iv emailed them several times and no proper response.. no tracking number nothing. Got so fed up so I cancelled it and waiting on my refund.. that means they hadn’t even sent it yet.. don’t waste ur time and money as they are shifty and order from overseas..

3 July 2026
Unprompted review
Rated 4 out of 5 stars

Good collection, delivery could be improved

I placed my order around the last week of June, and it was delivered to me on July 15th. I'm very happy with the perfumes; they are all original, and there are no issues with the quality.
The only thing that could be improved is increased transparency. I was unaware that the perfumes I purchased were for pre-order and not immediately available. The website displayed "Get it between 3rd and 8th July," which I later learned from customer support indicated a pre-order.
Although it still arrived within three weeks, which is not that bad, they couldn't provide any ETA. If you don't mind waiting a few weeks, this is a good store to buy from!

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Perfect for hard to find perfumes

I searched unsuccessfully for a particular perfume at all of the usual retail outlets in town. It was for a gift, so I was thrilled to find it in stock online at My Perfume Shop.
It was easy to navigate the website, the price was reasonable and my order came quickly.

18 June 2026
Unprompted review

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