My Perfume Shop Australia Reviews 

4,272
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,851 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent and reasonable prices, often finding them to be the best in the market for genuine products. Many appreciate the wide selection and authenticity of the perfumes, with some noting quick dispatch and timely delivery for their orders. Reviewers also highlight positive interactions with customer service, describing staff as responsive and helpful. However, some people were dissatisfied with significant delivery delays, often experiencing orders taking weeks or months to arrive without prior notification of backordered items. Reviewers frequently report poor communication, including ignored emails and difficulty reaching customer service for updates. Additionally, some customers received incorrect products or did not receive all items they paid for, leading to frustration and unresolved issues.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many expressing satisfaction with the authenticity,... See more

Order

Customers had ambiguous experiences with order, with some reporting easy navigation, reasonable prices, and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising quick and easy delivery,... See more

Price

Consumers express high satisfaction with the pricing, frequently describing them as reasonable, amazing, and... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good prices and original product.I lked dealing with this company and would recommend them. Thanks.

Rated 3 out of 5 stars

Communication is really lacking and not clear when good will be received. I contacted them multiple times before receiving a reply which was received days later. If you cancel your order, you lose w... See more

Rated 5 out of 5 stars

Of all the perfumes I have ever worn and ordered from My Perfume Shop Australia (MPSA), Chanel No. 5 is the only one with the ability to take me back in time more than 5 decades. Seriously! Just after... See more

Rated 5 out of 5 stars

Great response time and reasonable prices. I couldn't get the Mercedes Black locally but went online found the perfume shop and got 1. Sensational thank you and they give you the choice of buying a te... See more


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics and Perfumes Supplier
  5. Cosmetics Store

Written by the company

Welcome to My Perfume Shop, Australia's highest rated perfume store. We're also the team behind Cost Plus Perfume. Our mission is to offer luxury fragrances from leading brands to Australians, at the most affordable price possible.


Contact info

3.7

Average

TrustScore 3.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(4,272)

1,807 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable!

The perfume is definitely authentic, and shipping was fast. No damage to the perfume and packed really well

14 July 2026
Unprompted review
Rated 5 out of 5 stars

My experience with my perfume shop online

I’m really happy with the perfume and the recommendation I got from the site by Google search. I wanted that item with heavily discounted prices. The product description and customer reviews gave me enough confidence to order without needing to ask anything.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased Davidoff Adventure…

I recently purchased Davidoff Adventure EDT for Men (100ml) from My Perfume Shop and couldn't be happier.

This fragrance is surprisingly hard to find these days. It had honestly been around 20 years since I last owned a bottle, so wearing it again brings back a lot of great memories from the early-to-mid 2000s. Even better, it still smells just as good as I remembered.

I placed my order on 29 June and it arrived on 6 July, which I thought was reasonably quick. The price was also reasonable ($35 plus shipping), and it was well packaged and arrived in perfect condition.

Overall, it was a smooth experience from start to finish. I'm very happy to leave a 5-star review and would happily shop with My Perfume Shop again.

Order reference: 218555 (Kolin W)

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Second order in a short period great

Second order in a short period and after discovering the in stock availability filter got some great new scents at a great price within a week as all products ordered were in stock. Quick dispatch and processing.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

5 stars

I like the layout of the website it’s neat and organised making it super easy to find what u want and also just browse, the delivery times are also very good

7 July 2026
Unprompted review
Rated 1 out of 5 stars

The worst perfume online store

Absolutely the worst online shopping experience I’ve had.

I purchased a fragrance that was advertised as being in stock in Sydney. Only after placing my order did I discover it was actually a pre-order item, meaning there was no stock available as advertised.

I contacted the company several times via both email and WhatsApp to cancel my order, but they either ignored my requests or refused to provide a proper solution. Instead, they insisted it was clearly disclosed on their website that some products are pre-order items. I thoroughly checked the product page before purchasing and could not find any indication whatsoever that this item was a pre-order.

Advertising a product as being in stock when it isn’t, then making it difficult for customers to cancel their order, is misleading and unacceptable. I would not recommend buying from this store.

9 July 2026
Unprompted review
Rated 3 out of 5 stars

Communication is really lacking and not…

Communication is really lacking and not clear when good will be received. I contacted them multiple times before receiving a reply which was received days later. If you cancel your order, you lose what you have paid in postage even though the product hasn't even been received at there warehouse to dispatch to the customer.

The products are great and would buy again just not in a situation that I needed within a timeframe.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

My experience with My perfume shop

My experience with My perfume shop was perfect. It's so easy to navigate the website. My order was on its way in no time. The tracking advice was spot on. The price was much less than other places. Customer service at its best. I'm so happy and I'm going to buy from them everytime.

13 April 2026
Unprompted review

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