My Perfume Shop Australia Reviews 

To all the Crew at My Perfume Shop, a huge thank you. Unfortunately in this day and age ordering online is not always as we would like it to be and glitches do occur but it's how they're are dealt with. I have to say if you receive what you're promised and in this case Authenticity, Service, Communication and a price that is Competitive then what other star rating could I give.? Cheers G:)

The packaging was neat, and the perfume bottle arrived without any damage or issues during delivery.

Great selection of colognes. Found some really well priced for my son and he loves them. Will be buying more!

Large variety of perfumes available, at a very reasonable prices. I always manage to find something new to add to my cart. Delivery was on time and well packaged too.
So happy with my purchases, looking forward to more shopping again.

This store always has great prices for all perfumes. I have been buying from them for a while now and i am very happy with my purchase

ORDER
#217763

It was great customer service, fast shipping and great colognes
Order number:#210376

I had an extremely disappointing experience with My Perfume Shop. I ordered a fragrance that appeared to be in stock, only to be told after purchase that it was on backorder. Over several weeks I received repeated emails with changing explanations and offers to swap the product, accept store credit, or continue waiting. I requested a refund multiple times, but it was continually delayed with reasons such as waiting for the finance team or asking me to follow up later.

I eventually had to dispute the transaction through my bank before the matter was resolved. The lack of clear communication, the repeated delays, and the difficulty obtaining a refund meant I had to dispute the transaction through my bank before the matter was resolved. The way my order and refund were handled left me feeling disappointed and I wouldn't purchase anything from this business again.

Despite the delay in delivery, I was kept informed and the customer assistance team were fast and efficient with their response. I have shopped twice through this company and will continue to do so for not only the quality of product but also the quality of service.

The customer experience from Anne and Nicole was outstanding.

While there was a longer-than-expected wait for my order due to delays in stock arrivals, likely as a result of the situation in the Middle East, the customer service was exceptional. The team I dealt with was friendly and understanding. They also helped me explore other options, and I decided to choose a different item rather than wait for my original order. I really appreciated their support and willingness to help, and I’m very happy with the outcome.

Alex North
Order number #212148
Ordered the Chanel no 5. Smells beautiful. Received it in good time. Very happy. Cutest little bottle

On 24/05/2026 I ordered several perfumes and samples. Some were preorders but I was fine to wait. It's now 11/07/2026 and I still haven't received the perfumes or an update. I emailed them in June to find out what had happened but never received a response. I get spammed from them asking for reviews. They offer people prizes for 5 star reviews so don't trust all the 5 star reviews they have. Terrible company.

Anne gave us quick responses with all available options when one of the products in my orders was out of stock, so that I could choose what worked best for me. She is genuinely caring and her desire to help can be felt even through her emails. Thank you Anne.

Excellent Service. The product I purchased is very difficult to find and well priced. Great communication with the shipping and timely delivery. Thoroughly Recommended.

Ordering was easy and quick. Great range of products available at a great price

Ordered a fragrance with an estimated delivery window that passed by weeks without any shipping update.

After following up, I was told there were supplier delays and that the item was effectively being treated as a pre-order, despite there being no indication of this at the time of purchase.

I repeatedly requested a refund before dispatch, but the order was shipped anyway.

Communication was polite, however the lack of transparency regarding stock availability and the handling of my refund requests made for a very disappointing experience.

Buyer beware. Any savings compared with other retailers simply were not worth the stress, delays, and poor communication.

My reasonable requests were repeatedly ignored, and I was left feeling that customer concerns took a back seat to getting the order out the door.

Unfortunately, I would not purchase from this retailer again.

The fragrance selection made it easier to compare different scents before choosing one that matched my personal preference.

Order #219236

My order arrived quickly, will definitely be buying from My Perfume Shop again.

I had an excellent experience with My Perfume Shop. I purchased two fragrances, and both were 100% authentic, carefully packaged, and arrived in perfect condition. The quality of the products exceeded my expectations, and the entire shopping experience was smooth and professional.

I would also like to thank Anne for her outstanding customer service. She was friendly, responsive, and genuinely helpful throughout the process. It’s clear that the team cares about their customers and works hard to provide the best possible experience.

I highly recommend My Perfume Shop to anyone looking for genuine perfumes and excellent customer support. I will definitely purchase from them again

Bentley intense for men. Classic scent at a very reasonable price . Found My Perfume Shop reliable and professional.
#218772