Excellent buyer experience, easy to order and pay for the item I bought. Lots of options for the item I needed and the prices were very competitive compared to another online market place. Sadly th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We ordered a car battery from you in January , it was the wrong fitting for my car , last week phoned on the off chance that you might swop for another one , lady I spoke to was a lovely lady Remi... See more
I've used my motor world 3-4 times and I've had no problems. If you order for next day delivery you get next day delivery. I like that if you're a member you can earn points and if you save enough you... See more
Order my brake disc and pads with the Manchester branch. The delivery date was 2/3 days I received my parcel the next working day absolutely excellent service and delivery highly recommended com... See more
Company details
Written by the company
My Motor World offers an unbeatable range of car parts, car care and motoring accessories. Motor World, famous for its friendly staff and expertise has been a fixture on the British High Street for over 25 years, supplying drivers with a top-quality range of motoring supplies and car parts. Now online, My Motor World offers a wide range of leading brand parts, engine oils and car care products with a free-to-join membership scheme offering extra discounts and perks.
Contact info
United Kingdom
- mymotorworld.com
4.0
Great
3K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent site
Excellent site, varied products at good prices. Good comms, quick replies, speedy delivery, would buy from My Motor World again.
1 May 2026
Unprompted review
I ordered some wiper blades
I ordered some wiper blades, a set for a mini cabriolet and a set (front and back) for a bmw estate, plus two cleaning sponges on Thursday 8/5/2025 a.m. with the offer of a next day delivery. Ordered placed, DHL confirmation of delivery received via email and also one from Evri. On Friday, Saturday or Sunday no delivery received. By 17.15 on Monday still nothing and DHL tracking suggested "delayed". I contacted the team and asked for news or a replacement. Tuesday (12th) was contacted with an apology and the offer of a resend. Wednesday 13th Sponges arrived and Thursday 14th the wiper blades arrived, two sperate packages. Great products, third time using My Motor world and first issue, I am assuming carrier error but whatever, not next day delivery on this occassion
7 May 2026
Unprompted review
Reply from My Motor World
Thanks for your feedback and for being a returning customer.
We’re really sorry that your order didn’t arrive on the next-day service as expected and for the inconvenience caused while waiting. It looks like your items were split into separate parcels and experienced delays in transit, which can occasionally happen with carrier handling, even when dispatched correctly.
We’re glad to hear everything did eventually arrive and that you’re happy with the products themselves, but we completely understand your frustration that the delivery speed didn’t match the service you paid for.
We appreciate you giving us a third order, and we’ll make sure your comments are passed on so we can continue improving both our dispatch coordination and carrier performance.
Thanks again for your patience and support.
Great service marred by use of inefficient courier.
First of all the courier service used by My Motor World, DHL, was particularly bad in my case. I paid for 'Guaranteed Next Day Delivery'..the package eventually arrived, after much hassle, 4 days late.
I contacted My Motor World customer services, Chloe who dealt with me was exceptionally helpful, she refunded my postage and contacted DHL to sort out their incompetence. Although let down by the courier service in this instance, I will buy from them again as their price was the best around and their customer service was excellent.
7 May 2026
Unprompted review
New wiper blade for rear window
New wiper blade needed for rear window. Not available locally but easily found and ordered from My Motor World. Also competitively priced. Arrived promptly and works perfectly. Very pleased.
9 May 2026
Unprompted review
So quick and easy and delivered next…
So quick and easy and delivered next day.
9 May 2026
Unprompted review
Unfortunately
Unfortunately, my order was delivered in parts, which was a real bummer when I had an appointment with a mechanic to have my brakes replaced. I paid extra for a next-day delivery guarantee.
12 May 2026
Unprompted review
Reply from My Motor World
Sorry to hear your order arrived in parts, especially with you having a garage appointment booked for your brake replacement.
We completely understand how frustrating that must have been, particularly after selecting and paying for next-day delivery. While we always aim for full, same-day dispatch, occasionally items can be split depending on stock location and courier routing, but that clearly didn’t work for your situation.
We’ve made a note of your feedback regarding the delivery service and the impact this had.
Disappointed
Disappointed. Ordered 2 items. One came quick and the other one is nowhere to be seen. Have sent several emails to say it hasnt arrived and had no response.
Has put me off ordering from here again.
11 May 2026
Unprompted review
Reply from My Motor World
That’s not the experience we want you to have, especially after already receiving part of the order quickly. We’ll need to look into what’s happened with the outstanding item and get this resolved for you.
Please can you share your order number and the item that hasn’t arrived? Once we have those details, we’ll check the tracking and either provide an update or arrange a replacement/refund straight away.
Quality counts
Parts I ordered were not avaliable but I was not informed of this when ordering I was informed that as a jester of good will superior parts would be implemented in stead ,but parts supplied were Quinton Hazel and these parts are of a much inferior quality these parts would have been my last choice to make an impression on a new customer proper superior parts should have been supplied and good will would have definitely improved my reaction on spending future amounts with the company as proper superior parts were supplied my reaction would have been a positive one.
7 May 2026
Unprompted review
Problem with delivery
Hi there, difficult to review as I've been waiting for next day delivery since Monday
9 May 2026
Unprompted review
Reply from My Motor World
Sorry to hear you’re still waiting on your next day delivery — I completely understand how frustrating that is, especially when you’ve ordered expecting it quickly.
Please can you send us your order number so we can look into this straight away and get an update for you? We’ll make sure it’s chased with the courier as a priority.
I only received part of my order
I only received part of my order, 100265134, not a happy person, should of recevied it Wednesday it is now Friday afternoon still no sign of the rest of order, I had taken today off work so I could the work on the car, its like having a cup of tea and forgetting to put the teabag in,
6 May 2026
Unprompted review
Reply from My Motor World
Sorry for the delayed response on this.
Glad to hear it’s already been sorted for you. We appreciate you taking the time to leave the feedback, and we’re sorry again for the inconvenience you experienced at the time with the split delivery.
Great product the roof bars fit…
Great product the roof bars fit perfectly and fast delivery service
2 May 2026
Unprompted review
Very good prices
Very good prices, and good service. I was upgraded on brake discs when the ones ordered were not available at no extra cost.
2 May 2026
Unprompted review
Great range of products, good price
Great range of products at reasonable prices, on the whole. I can usually find what I need when I visit the store. Delivery quick so I'm not having to wait for what I need for long.
25 April 2026
Unprompted review
faulty part . . . but fast service
fast service, but the part was faulty. I bought a throttle for an Audi A3. It was installed and then I started to get error messages and was told by the garage that the part was faulty. However, since it was used, there is no refund policy. £134 . . . for a faulty part.
30 April 2026
Unprompted review
Reply from My Motor World
Sorry to hear about this experience.
If a throttle body has been fitted and is then found to be causing fault codes, we’d usually need to look at it under our warranty/faulty parts process rather than a standard return, even if it has been used. These situations are handled case-by-case and we’d need to check the order details and any diagnostic evidence from the garage.
If you can share your order number, we can get this reviewed properly and advise on the best next step.
great service
The great service the site had the item I needed in stock. I got it next day delivery and all good. Competitive price
1 May 2026
Unprompted review
Ordering is easy
Ordering is easy, items are dispatched quickly, usually the same day and delivery is quick. Plus the prices are good and the range of products is excellent. Never had a problem with My Motor World, I will continue to keep using them.
29 April 2026
Unprompted review
Ordered from you delivery said Thursday…
Ordered from you delivery said Thursday 30thApril. Now 4thMay and still have not received my delivery. Update finally received my delivery 12th May. Very poor customer service.
29 April 2026
Unprompted review
Reply from My Motor World
Sorry to hear your order didn’t arrive on the expected delivery date and that it was ultimately delayed until 12th May.
We completely understand how frustrating this is, especially when the original estimate was 30th April. While the delay was outside of our direct control and down to the courier network, we appreciate that this doesn’t change the inconvenience caused.
Thank you for your feedback – we’re sorry for the poor experience on this occasion.
I ordered oil for my car put the reg…
I ordered oil for my car put the reg number in which sound my car and told me what oil I need I ordered it then found out it was the totally wrong oil
4 May 2026
Unprompted review
Reply from My Motor World
Sorry to hear this.
Our registration lookup is designed to suggest the correct specification for your vehicle, but occasionally there can be multiple engine variants which can lead to an incorrect recommendation.
Please share your order number and vehicle registration and we’ll look into this straight away and get the correct oil confirmed for you, along with arranging a return or replacement if needed.
Good
Great product at a competitive price.
The only downside was the delivery time as it was two days later than expected due date.
1 May 2026
Unprompted review
excellent service.
4 May 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.