Mylee Reviews 

3,881
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 329 reviews, reviewers had a great experience with this company. Customers frequently praise the products for their top quality, ease of use, and ability to deliver salon-like results at home. Many appreciate the quick and efficient delivery, with orders often arriving promptly and well-packaged. The ordering process is also found to be straightforward, offering a wide selection of products. However, some customers experienced product quality issues, such as items chipping or peeling prematurely, or not lasting as expected. A few people found customer service unhelpful or unresponsive when trying to resolve problems like lost or incorrect deliveries. Additionally, some reviewers reported significant issues with delivery, including delayed, damaged, or undelivered parcels.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the top quality and good value for money,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the quick and efficient... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising products like nail kits,... See more

Order

Users describe ambiguous interactions with order, with many customers praising the quick and easy ordering... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great kit, shipped quickly I’ve just used the kit for the first time and am really pleased with the results. Excellent instructions and generous amount of product. I’d love Mylee to bring out a ca... See more

Company replied

Rated 5 out of 5 stars

I previously ordered the same kit with another well known company and I waited over 2 weeks then told they couldn’t deliver it. I ordered this kit via Mylee and it was delivered within 2 days! Excepti... See more

Company replied

Rated 5 out of 5 stars

I was helped recently by a member of staff named Kelly. I had an issue with my parcel and without hesitation she promptly helped me with my problem and I was able to give my wife her gift in time. Thi... See more

Company replied

Rated 5 out of 5 stars

This site was recommended by my daughter who really looks after her nails. My order arrived as advised and I am really pleased with how easy the gel wraps are to apply. So far into my 5th week of toe... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Nail Salon

Information provided by various external sources

When we launched our British-brand in 2014, professional looking nails involved regular salon visits or expensive DIY kits. So we set out to help everyone easily and affordably look and feel their very best. It began with our game-changing nail gel kit. Since then, we’ve welcomed hundreds more high–quality, on trend beauty products to our nail and waxing range, from hair removal kits to gel nail colours in every shade. Promising the same flawless results you’d expect from a beauty salon, Mylee makes it easy to experiment with new looks a higher yourself from the convenience of home.


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

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4.2

All reviews

(3,881)

327 reviews in the last 12 months

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Rated 5 out of 5 stars

I absolutely im love with my mega nail…

I absolutely im love with my mega nail pack for gel nails. Total beginner its easy just follow the steps

7 July 2026
Mylee logo

Reply from Mylee

Hi Lorna,

Thank you for sharing your positive experience with us.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

This was my first time ordering from…

This was my first time ordering from the Mylee website. The quality of the gel polish is salon quality. I have had Mylee gel polish in the past when I ordered from Mylee on amazon. Customer service was very helpful highly recommend.

23 June 2026
Mylee logo

Reply from Mylee

Hi Jess,

We are so happy to hear that you had such a positive first experience ordering directly from our website! We are thrilled that you find the quality of our gel polish to be salon-grade and that our customer service was helpful. Thank you for your wonderful recommendation!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Anyone can now have good strong nails

I am 85 yrs old and the first time in my life I have long beautiful nails. Thank you for your nail gels I can achieve this result at home easy to use ordering, good service and delivery

7 July 2026
Mylee logo

Reply from Mylee

Hi Jean,

We're so happy to hear our nail gels helped you achieve beautiful nails at home! We truly appreciate your kind words about our service and delivery.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Perfect nails.

V easy to use. Biab is thick and takes a bit of time to perfect the technique but look great. Lovely presentation box. Quick delivery. Much better value buying direct than via amazon.

6 July 2026
Mylee logo

Reply from Mylee

Hi Emma,

We're so happy to hear you found our product easy to use and appreciate the lovely presentation! We understand perfecting the technique takes time, and we're glad you found value in buying directly from us. Thank you for your wonderful feedback!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Great kit

Great kit! Ive been using wax strips for a while and found they always took a layer of skin making it obvious when I tanned. However with this wax its done no damage to my skin! I found that if you stretch the skin to apply thr wax it pulls alot more hairs from the root. Love it.

6 July 2026
Mylee logo

Reply from Mylee

Hi Orrin,

We're so happy to hear our wax kit is working wonderfully for you and that you're experiencing no skin damage! We appreciate you sharing your helpful tip about stretching the skin; that's great advice. Thank you for your positive feedback!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Great kit

Great kit, shipped quickly
I’ve just used the kit for the first time and am really pleased with the results. Excellent instructions and generous amount of product.
I’d love Mylee to bring out a cardboard/paper version of the shade chart to make it more accessible to people who don’t have the budget for the ‘proper’ one, as I’d love to buy more colours but it’s hard to see them properly online.

6 July 2026
Mylee logo

Reply from Mylee

Hi,

We're so happy to hear you're pleased with your kit and the quick shipping! We truly appreciate your positive feedback and your suggestion regarding a cardboard shade chart. We understand how important it is to visualise colours accurately when shopping online, and we are always looking for ways to improve accessibility for all our customers. We will certainly take your valuable input into consideration as we develop future products and resources.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Reliable and good quality

I’ve been ordering gels from Mylee for a few years. They’re great quality for the price and have a wide and evolving range of colours and types. Recently had an issue with an order and emailed with Neren and within a day it was sorted. The order was replaced and batch number taken. Will continue to consistently order from here because I know it’s reliable.

8 July 2026
Unprompted review
Mylee logo

Reply from Mylee

Hi Katie,

We are so happy to hear you've been a loyal customer for years and appreciate your kind words about our product quality and range. We're especially pleased that our team was able to resolve your recent order issue quickly and efficiently. We value your continued trust and look forward to serving you again.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Great service amazing product

Lovely website great product choice amazing initial discount. Arrived promptly in a beautiful presentation box. Really simple to use I have my first set of lovely home nails

5 July 2026
Mylee logo

Reply from Mylee

Hi Helen,

We are so happy to hear you enjoyed our website and product selection! We appreciate your kind words about the presentation and ease of use. We hope you love your new nails!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Such a speedy service and beautiful…

Such a speedy service and beautiful colours!

2 July 2026
Mylee logo

Reply from Mylee

Hi,

We're so happy to hear you enjoyed our speedy service and the beautiful colours! We truly appreciate your positive feedback.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Lasted 16 days, I'm impressed!

My gel wraps lasted 16 days with only minimal chips by the end (and I'm a toddler mum - meaning I cook, I wash dishes, I do bathtime, I forget to put cuticle oil on...you get the picture). I could have let them on longer but the nails got too long for my liking.

I didn't use any special products to make them last longer, only the files provided...no primer...no special nail oil remover...just file, wash with dishwasher (for extra oiliness removal) and apply. I didn't use any special product to remove them either, just olive oil and the wooden little tool provided.

Will definitely be getting more!

8 July 2026
Unprompted review
Mylee logo

Reply from Mylee

Hi Lavinia,

We are so glad to hear that our gel wraps exceeded your expectations, especially with the demands of being a busy mum. We can relate! We really appreciate you sharing your positive experience and your clever tips for longevity and removal.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Very happy with my purchase .

Very happy with my purchase .
Everything I needed was in the kit I got .
Delivery was super quick .
Would recommend Mylee products :)

3 July 2026
Mylee logo

Reply from Mylee

Hi Richard,

We are pleased to hear that you are pleased with your purchase and that the kit had everything you needed. It's great to hear that it arrived so quickly. Thank you for recommending us!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Very happy customer…

Great speedy delivery and the products are just beautiful

19 June 2026
Mylee logo

Reply from Mylee

Hi Lisa,

We are delighted to hear that you are pleased with both our speedy delivery and the quality of our products! Thanks for taking the time to leave a review.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Customer Service

I had ordered a waxing machine kit from Mylee, which after a usage of around a few months the machine wasn’t heating the wax up as it should have. I contacted Mylee Via email/whatsapp, and they got in touch and have been supportive and gave me a replacement after I explained what happened. Extremely grateful I ordered my waxing kit from Mylee. I received lots of support and help from the team, and I shall be definitely purchasing from Mylee again. Extremely great customer service 🫡

Great thanks to the Mylee team ! 🩵
Highly highly Recommend !!! 🫡

7 July 2026
Unprompted review
Mylee logo

Reply from Mylee

Hi,

Thank you so much for your review of the experience you had with our customer service team and how we were able to resolve the issue with your wax machine. It means a lot to us that you appreciate our support and help. Thanks for being a valued member of the Mylee Team!

Best wishes,
The Mylee Team

Rated 1 out of 5 stars

Stick on nails

Rubbish! Put the Gel nail stickers on and they lasted one day. Don’t bother, waste of money

3 July 2026
Unprompted review
Mylee logo

Reply from Mylee

Hi Susan,

We're sorry to hear that our Nail Wraps didn't meet your expectations and only lasted a day.

Thank you for taking the time to share your experience. Please get in touch with our Customer Care Team, who will be more than happy to look into this for you.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

My first package got lost

My first package got lost, but once I contacted the help desk they got it re-sent within a few days of being notified. Excellent customer service.

6 July 2026
Mylee logo

Reply from Mylee

We love that our team could swiftly resolve the shipping issue for you, Katherine. We appreciate you acknowledging our customer service efforts!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Well packed and delivered on time

Well packed and delivered on time. Will order again.

18 June 2026
Mylee logo

Reply from Mylee

Hi,

We are so pleased to hear that your order arrived well-packed and on time. We truly appreciate your positive feedback!

Best wishes,
The Mylee Team

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