MyFlowers 

Awful customer service, we ordered a bereavement bouquet with a card, the recipient recieved a pretty poor flower arrangement with a card for a 21st birthday it was totally inappropriate.

Instead of any normal response they didn’t answer any messages for a long time, ignored what we had written in the email and just kept offering small percent off next order!
There are great florists out there, do not waste your time and money with these!

The flowers arrived on a beautiful box. However. Inside the box were sunflowers with bowing heads and dead roses. The company only reply by email or what’s app. They do guarantee 5 days of living flowers. I threw away after 2 days. They kindly sent me a second bouquet but unfortunately these did not last either.

Once I posted on trip advisor everything went so much better. Paul at customer services emailed me, I was very happy that he oversaw a 3rd delivery and the flowers this time were lovely. Paul also organised 40% refund.

So I would recommend My Flowers in the end.

Incredible bouquet received on time! Very happy with the flower selection and arrangement. Delivery was on time
Super pleased !

[Edit/Update]: After a very long stressful discussion and offering me different things other than a refund. Paul from QA department of the company reached out and reviewed my case. Obviously, he realised and agreed my ask for a refund was the fair thing to do. Out of everyone, he's the only one who has common sense and understood what happened and finally agreed for a full refund and offered me discount on if I will order next time (we'll see, maybe if there's case where the gift is not time sensitive]. Thanks Paul! Anyway, there is definitely a big thing to improve on their customer service and probably they should not be very aggressive/over committing to their offers of quick delivery so such things don't happen. This would make things better for customers and their company, updated 1 star to 3 stars. thanks to Paul's 5-star communication/customer service despite the 1-star initial experience]

[Original/Initial review] Never ever trust this shop it is suspicious and weird. I ordered flowers yesterday (Sunday) and it was an option on their site. Right after ordering I contacted them to ensure it gets delivered for the birthday. They said they could not deliver on the date and time I specified. I asked for a refund and they proceed to offer me vouchers and discounts which doesn't matter as my order is date and time sensitive (it was for a birthday). I insisted on the refund and they did not get back to me until this morning saying that they cannot refund a flower that has been sent out and thennsent me a tracking number. This doesn't make sense I told them to refund when they said they couldn't send out yesterday 😡😡😡😡😡

MyFlowers team was responsive and helpful throuout the process of my order. Also, i'm satisfied with the delivery service. Made my girl very happy :)

Great flower service. Ordered from my US address for my sisters birthday in Wilts. Arrived on time and correctly. My sister loved the quality of the flowers; fresh and not wilted.

Thanks for your professionalism and great service!! Will be using you again.

I'm away from home and using this service let me send flowers to my girlfriend and made her day

Brilliant service and very friendly. Top tier quality and very fast delivery.

Delivered on time and well package. I love their flowers so much!

My boyfriend bought it for me for Girlfriend’s Day and I was very impressed by the design and quality. Everything smells so good. 🥰 I love it

Five stars 🌟

Great quality flowers, great service with a quick delivery. No faults & no complaints.

Fast delivery and flowers looked amazing!

Beautiful flowers, thank you 🥰

I was so impressed about your after sale service. The way and manner you people followed up about your sale. I have bought a lot of products and services, yours is topnotch. Please keep it up. Regards
Esan

Purchase order number = s10112383

I purchased through this company on Saturday night and I was lured in by the next day delivery service. This is the only reason I chose them. Come Sunday I check my emails late in the day to see that they haven't been able to attempt delivery because of the courier aspect. So, the reason I choose them is for the service that they provide, which they couldn't provide.

They don't provide the service that you pay for, and they only communicate via email.

If you're not wanting next day delivery, even though that is why you choose them, and if you don't want a customer service, then choose this company

I received my flowers on time my partner luv them ,they were prefect well presented as for the packaging was out standing it was all professionally done 100% highly recommended

I ordered from this site for my partner. The website was easy to follow . The flowers arrived in a beautiful box and they was fresh . I will defintely be ordering from rhis site again .

Order some roses and they were perfect and arrived within 24hrs of ordering 👌 highly recommend.

I had an extremely disappointing experience with this company and would not recommend them.

I ordered flowers with same-day delivery and paid an extra £15 for the express service, which stated they would be delivered between 9:00 am and 12:00 pm. Unfortunately, they failed to deliver them on the promised day and instead delivered them the following day, after we had already left the cabin.

As soon as I was informed that the delivery would be late, I contacted the company multiple times to cancel the order. I made it very clear that we would no longer be at the cabin and that there would be no point delivering the flowers the following day. Despite this, my cancellation requests were ignored, and they went ahead with the delivery anyway. To this day, I have no idea who actually received the flowers.

To make matters worse, the flowers that were delivered were not the ones I had ordered, meaning I paid for the wrong product as well as a delivery service that wasn’t honoured.

I then contacted the company several times requesting a refund for the failed same-day delivery, the incorrect flowers, and the fact that they ignored my cancellation requests and delivered the order after we had left. Every request for a refund was ignored.

This experience showed a complete lack of customer service and accountability. I paid extra for a guaranteed service that wasn’t provided, received the wrong flowers, had my cancellation requests ignored, and was then ignored again when I asked for a refund. I will not be using this company again and would strongly advise others to think twice before ordering from them.