MyFlowers 

Update: I originally left a negative review after my bouquet arrived well outside the promised delivery window and I struggled to get any meaningful support through customer service.

Since then, I was contacted by Paul from the QA department, who was incredibly friendly, professional, and genuinely apologetic. He took the time to discuss what had happened, acknowledged the issues with my experience, and offered a 50% refund for the late delivery, along with a 30% discount on my next order as a goodwill gesture.

I’m very satisfied with how Paul handled my complaint. Although the initial experience was disappointing, the way he resolved the issue was excellent and has restored my confidence in the company. Thank you, Paul, for turning a frustrating experience into a positive one.

The whole site is a scam. The pics of the bouquet and the price do not match. The price is for a small size. But the pic is of a medium size. The delivery prices was a huge scam adding additional fees. I did not receive the bouquet at all and they called to say they tried to deliver but no one home, which is a lie as I was in all day. So she then offered delivery for another day so I said no and want a refund. I'm still waiting till this day. Please please don't use. I paid over £80 for a £54 bouquet. The rest was delivery. The phone number does nothing

Flowers were beautuful and my Aunt was made up with them

Lovely flowers delivered to the door even in a big apartment block. Great and fast communication and very friendly staff. Will use again.

Ordered a birthday gift on Saturday for same day delivery got a message later saying they couldn't deliver and would refund the delivery charge and give and additional gift. Sunday had the same message and still weren't delivered. Monday I checked the account I had with them and it showed delivery for Tuesday. Messaged on WhatsApp no reply. Looked at other reviews and people have similar experiences. The offer they have is obviously too much for them to deliver so I won't be using again.

I needed a bouquet for a specific date for a significant bereavement anniversary. I ordered it to be delivered to myself the day before the date I needed it so that I had it available to place on the grave on the actual anniversary.

The bouquet was not delivered on the requested day - despite saying it would be delivered by 6pm. No answer to webchat, no answer to email, however, I did get a late answer via the whatsapp number. They told me that everything had 'gone right' at their end and it was the courier that was the problem.

The courier was Royal Mail, they sent the bouquet via 24 hour tracked delivery. Royal Mail are very up front about the fact that 24 hour tracked delivery is not guaranteed next day - it is an 'aim' for them to deliver next day.

Very luckily I received the bouquet relatively early the next day (the day after the expected delivery day), but the flowers were wilted and quite worse for wear. Not what you expect when you spend almost £70 on a bouquet.

This is not good enough, if you offer a specific day delivery you should use a reliable courier who guarantees delivery for the specified day. No resolution offered other than a basic apology and blame placed on the courier.

The flowers themselves were beautiful and in a lovely arrangement, but I would not use this site again. Even if just buying for myself I wouldn't want to risk £70+ for the chance the flowers will be wilted/dead.

These were a gift for an 18th birthday the young lady loved the flowers would 💯 recommend

My friend surprised me with these flowers for my birthday. Since he lives in another country, he didn't know my address, so the My Flowers team contacted me to confirm it. They did this at no extra cost and delivered the flowers right on time.
The service was excellent, the staff were lovely and helpful, and the flowers were incredibly fresh and beautiful. I couldn't be happier with the experience. Highly recommended!

I ordered my flowers on 30th of July to be delivered on 2nd of August. It was an all day delivery (by 6pm). The flowers were delivered during the day which was great. Very prompt service.
I will use myflowers for again and will also recommend them to my friends and family.

Absolutely amazing service. Paid and didn’t have to think twice. Was all done and delivered in one peace right before the time they windowed.

The gift ordered was late. the gift was missing the most important and the most expensive portion of the gift and the "free" vase. when asking for those 2 missing items to be delivered, they stated that they would deliver the box (the one item) but not the free vase because it is free. I still made a purchase and it was meant to be delivered but now they're claiming it back. Unethical. Still unbothered, I asked them to deliver the main gift. The main gift box was not delivered despite them promising. This was a week ago. It is still not delivered until today. I have not received any feedback. They're quiet. Will not use this service again. I have asked for a refund, awaiting feedback and will update this review accordingly. Cannot be trusted to deliver on paid items and promises.

Awful customer service, we ordered a bereavement bouquet with a card, the recipient recieved a pretty poor flower arrangement with a card for a 21st birthday it was totally inappropriate.

Instead of any normal response they didn’t answer any messages for a long time, ignored what we had written in the email and just kept offering small percent off next order!
There are great florists out there, do not waste your time and money with these!

The flowers arrived on a beautiful box. However. Inside the box were sunflowers with bowing heads and dead roses. The company only reply by email or what’s app. They do guarantee 5 days of living flowers. I threw away after 2 days. They kindly sent me a second bouquet but unfortunately these did not last either.

Once I posted on trip advisor everything went so much better. Paul at customer services emailed me, I was very happy that he oversaw a 3rd delivery and the flowers this time were lovely. Paul also organised 40% refund.

So I would recommend My Flowers in the end.

Incredible bouquet received on time! Very happy with the flower selection and arrangement. Delivery was on time
Super pleased !

[Edit/Update]: After a very long stressful discussion and offering me different things other than a refund. Paul from QA department of the company reached out and reviewed my case. Obviously, he realised and agreed my ask for a refund was the fair thing to do. Out of everyone, he's the only one who has common sense and understood what happened and finally agreed for a full refund and offered me discount on if I will order next time (we'll see, maybe if there's case where the gift is not time sensitive]. Thanks Paul! Anyway, there is definitely a big thing to improve on their customer service and probably they should not be very aggressive/over committing to their offers of quick delivery so such things don't happen. This would make things better for customers and their company, updated 1 star to 3 stars. thanks to Paul's 5-star communication/customer service despite the 1-star initial experience]

[Original/Initial review] Never ever trust this shop it is suspicious and weird. I ordered flowers yesterday (Sunday) and it was an option on their site. Right after ordering I contacted them to ensure it gets delivered for the birthday. They said they could not deliver on the date and time I specified. I asked for a refund and they proceed to offer me vouchers and discounts which doesn't matter as my order is date and time sensitive (it was for a birthday). I insisted on the refund and they did not get back to me until this morning saying that they cannot refund a flower that has been sent out and thennsent me a tracking number. This doesn't make sense I told them to refund when they said they couldn't send out yesterday 😡😡😡😡😡

MyFlowers team was responsive and helpful throuout the process of my order. Also, i'm satisfied with the delivery service. Made my girl very happy :)

Great flower service. Ordered from my US address for my sisters birthday in Wilts. Arrived on time and correctly. My sister loved the quality of the flowers; fresh and not wilted.

Thanks for your professionalism and great service!! Will be using you again.

I'm away from home and using this service let me send flowers to my girlfriend and made her day

Brilliant service and very friendly. Top tier quality and very fast delivery.

Delivered on time and well package. I love their flowers so much!