MyFlowers 

Myflowers are a great florist company that went all out in delivering my sister's birthday bouquet to her. She was chuffed so am I love myflowers will continue to use their services great customer care they provide good old values service.good on you myflowers.❤️👍🏽🙏🏽☝🏽

Fantastic service, quick and efficient, beautiful flowers!
Would recommend

Sent the wife flowers for our 35th wedding anniversary. Firstly order was late. Secondly, ordered the extra large bouquet (wow) as seen on the App. Dimensions saying between 45 and 55cm for the bouquet. Actually turned out when it arrived at 26cm. Measured as it looked like a £10 bunch from a supermarket. Emailed customer service as you can’t get through on the phone and replies were, eventually , rubbish. Chocolates were missing. They said I hadn’t ordered them. 🙄 overall shocking service. Only use this service if you like paying over the odds for something that isn’t that special WHEN it arrives.

I ordered flowers for my mum’s birthday because the website advertised same-day delivery. I paid an additional £7 for a delivery slot between 9 a.m. and 12 p.m., specifically because I knew my mum would be going out that afternoon.

I received no email or text confirmation after ordering, which was immediately concerning. I contacted the company through WhatsApp to confirm my order and delivery time, but their response was very vague.

By 11 a.m., the flowers had still not arrived, so I contacted them again. I was then told they would be delivered by 6 p.m. When I explained that I had paid for a specific morning slot, they claimed that delivery slots were not guaranteed. This had not been made clear anywhere on the website or during the ordering process. Had I known, I would have used another florist.

To make matters worse, their website was still accepting orders for the same postcode with delivery advertised by 3 p.m. I sent them a screenshot and asked how they could fulfil new orders when they could not deliver an existing one on time. I offered a compromise: deliver the flowers by 2 p.m. or cancel the order. At that point, they stopped responding, leaving me with no idea whether the flowers would arrive.

Worried that my mum would receive nothing for her birthday, I placed another order with a local florist and arranged for my sister-in-law to collect it. This left me significantly out of pocket.

At 1:15 p.m., the company finally called to say they could not deliver the flowers at all that day. I cancelled the order and requested a refund. They did not seem particularly apologetic, despite failing to provide the service they had advertised and accepted payment for.

I am incredibly relieved that I made alternative arrangements; otherwise, my mum would have received nothing on her birthday. Afterward, I checked Trustpilot and discovered that other customers had experienced similar problems.

I feel completely let down by this company’s misleading delivery information, poor communication and lack of customer care. I will never use them again and would strongly recommend ordering from a reliable local florist instead.

Ordered flowers for same day for a delicate situation but appears this can't be carried out despite their marketing.
Refused to refund even though cancelled within the period they agree to and wishing I had read the other appalling reviews of this company before placing an order.
Will stay with interflora going forward!

We placed an order on Saturday and even paid an extra £15 for express delivery, which was supposed to arrive between 3:00 PM and 6:00 PM that day. The flowers never arrived.

To make matters worse, they completely ignored our messages. They only replied the following day, promising they would deliver it on Sunday. Sunday came and went, and once again, nothing was delivered. They ignored our messages again.

By Monday, we had completely lost confidence in them and requested a full refund. Despite failing to deliver the order on two consecutive days and providing terrible customer service, they refused to refund our money. I honestly cannot understand what legal basis they think they have for refusing a refund after completely failing to provide the service we paid for.

They then promised the flowers would finally arrive on Tuesday. At that point, we just wanted the order to be completed. However, Tuesday came, and once again, nothing was delivered.

This company has been nothing short of a complete disaster. I’ve never experienced such unprofessionalism or such disrespect towards customers. They keep making false promises, ignore customer messages, fail to deliver, and refuse to issue a refund. It genuinely feels like they are taking advantage of their customers.

I will be taking legal action regarding this matter. Avoid this company at all costs.

That I paid £121 for this and you are dumping a flower i.paid for 8am-12pm by 6pm .delivery without a name ???? That's very poor that's very bad that's nonsense!! For my.own money ??? I really wouldn't.put blames.on you I came to.your scam website

Nonsense!!!FAKE ASS WEBSITE THE WORST CUSTOMER SERVICE EVER !!!⚠️⚠️⚠️⚠️🚨🚨🚨🚨

Very quick and delivery. Was delivered on time

I wish I could give a minus they’ve taken £66 for a Friday delivery that came today after dropping off to a neighbour they’re dead not the flowers or hamper ordered and I’ve discovered after searching companies house an sending to the ombudsman that this company are renound for awful service it was a surprise for my daughter for her hen night and subsequent trip and I’ve received the wrong colour dead flowers delivered several days later I’d tell everyone not to use this company I’m devestated and have sent a letter of intent and with regards to customer rights
Please I advise all to do the same I’ve checked their accounts and they’re taking in money and we’re being treated awfully

Great experience

Wish there was an option for no star!

Ordered flowers as a gift. The website claimed same day delivery in Bristol but received a call few hours later saying since the company is based in London they won't be able to deliver the same day (Friday)and offered to deliver the next day (Saturday)
I asked them to deliver on Monday since the delivery address was an office. I was assured this will be done and I will be notified via email. When the email never arrived until 11am on Tuesday I chased it, at which point even they weren't sure if the flowers were delivered. I was given a tracking number which turned out to be something completely different, clearly was given to shut me up :) No update until 12 noon on Tuesday, 4th August.

Beware - if purchasing products from this retailer (which I would recommend you don't!), don't subscribe, as the company uses all the tricks in the book to keep charging you on a recurring card payment, dispite now having spent almost 2 months emailing and WhatsApp the company, daily, asking them to cancel my subscription, delete my account and dispose of my payment card details. No further forwards sadly. Next stop Trading Standards 🤬

Flowers are lovely as shown. My girl loved it. Thanks for delivering on time

This company is absolutely shocking. No customer service, no order confirmation received, no response on whatsapp! DO NOT USE!!!

Please do NOT use these for the same day service. I specifically paid extra to ensure delivery between 12-3 Spoke to recipient who’d been in all day and not received anything. Contacted the company who had unilaterally and without notification to anyone changed my delivery to next day. I’m now trying to get a refund which they’re refusing. They are offering a refund of the delivery and a 10% refund but the moment for sending has passed now. I am fuming. It’s the next day since writing this. I have been asked for more details. Happy to give them. I WhatsApp’d through their site. I had a long predominantly one sided “conversation” of me telling them the issue - their failure to fulfil their contract to deliver with in the day. I ordered at 08.38 to be delivered between 12-3. It wasn’t. The flowers were to apologise for something that happened on 3/8. They didn’t deliver or notify me, until I contacted them to find out why nothing had arrived. Their attitude is that ‘time is not of the essence. It really doesn’t matter that you’ve stipulated and paid for a service you’re not getting. We have your money. Well do what we like”. I have been told that I’ll get my delivery fee back - but not holding my breath. I could go on further but I was given 3 days to expand upon my complaint. I have now.

This company is a complete SCAM DO NOT USE THEM NO FLOWERS NO REFUND NEARLY 71 QUID TO CHEER MY BEST FRIEND UP WHO IS GOING THROUGH CANCER FUMING !!!!!

On 28th July I ordered a bouquet for my wife and paid £15 for same day delivery; I was then informed that the flowers would arrive the next day (which they did, after 4pm). The flowers were beautiful but as they arrived a day late and next day delivery would have been free I requested a refund of the £15 using their WhatsApp customer service.

After being ignored and fobbed off for a week I then posted a 1 star review on Trust Pilot. Suddenly their customer service couldn't be more helpful - £15 delivery charge refunded, a further 20% refund as an apology and an offer of 30% of my next order.

This is the sort of response that I should have received the first time and based on this I'm increasing my review to 4 stars and am prepared to give them another go, BUT they need to work on delivering when they say they will and provide better customer service from the start.

Absolute scam company.
If I could give zero stars I would.

Paid for same day, received a message saying it would be next day. Then came next day, at 7pm!

When the item arrived it was a tiny bunch of dried out dead flowers that I’d paid £60.00 for.

Went to the local florist, replaced them with a beautiful bouquet for £40.00 that was easily 5 times the size.

Do not touch this company!!!!!

An incredibly simple app that allowed me to gift flowers to my girlfriend across the world.

DO NOT ORDER!

They have completely ruined the day. They advertise same day delivery but are clearly lying and can not carry this through .

No number to call .

They also state it’s 24/7 human chat. That’s also a lie as it’s ai.

Please do not order.