MyFlowers 

Ordered a bunch of flowers for a close friend with a time slot.

Also confirmed the time slot as something wasn't available and they still couldnt deliver during the time slot with no message about any delay.

Multiple messages and emails and still hours later no reply from anybody! Absolute joke.

Flowers are Fresh and the packing is beautifully done.I appreciate the quick responses from the team for my follow ups.

If I could put 0 stars I would. One of the worst experiences I had with both delivery (or fail of) and customer service. Emails, texts and calls all ignored, no confirmation of delivery or purchase. Honestly the biggest waste of time, avoid at all costs unless you want to throw money away

Worst company to deal with, their subscription is misleading, and when trying to cancel they don't adhere to it and continue trying to collect funds. The flowers were awful and half dead by the time they arrived. Do not do any business with them, waste of time and money. I had a similarly bad experience with them 16th Oct 2025, hoping they'd changed, they hadn't.

I ordered flowers on Monday just gone 3rd August 2026. For same day delivery order was made at 10am or earlier.
Was later contacted and told same day not available.
Its now wednesday and ive had no conformation the flowers were delivered. Thus was done while I was in Banbury in Oxfordshire. Contacted them today about delivery and no response. I have gone with another company.

Customer service is poor would not recommend

Absolutely disappointed. The flowers I ordered were changed without my knowledge or approval, and nobody bothered to contact me beforehand. If you can’t provide what was ordered, the least you can do is communicate with your customer. Poor service, poor communication, and not the experience I expected at all. Would not recommend.

If I could give them less i would! Disgraceful company! Spent £60 on a bunch of flowers for my step mum and paid £8 for same day delivery... I was told I would receive a WatsApp photo of the flowers before they were sent - I never received this! The flowers did not arrive on the same day, albeit the money was taken for the service! Then when I checked in with my Step Mum and asked for photos - the bouquet was NOTHING LIKE what I ordered! Totally different flower types and tiny small head roses when the ones advertised were large!
I have spent 3 months arguing with them. They refuse to give me a refund but offered credit on the account. I was reluctant as did not want to buy any more flowers from them - but was closest I was going to get to a refund! Now I am told I can only use £10 of the credit each time - which would mean buying another 5 bouquets from them before I use up my credit! A TOTAL JOKE! Disgusting customer service. Email replies don't answer questions asked and I have been sent on wild goose chases being told how to apply the full credit, when it cannot be done! I have had to admit defeat for my own sanity, as I cannot stomach any further arguments for what I am due from this revolting company! STEER CLEAR!

Amazing service, in time delivery, happy celebrations.

I ordered flowers for my daughter specifically because this company advertised same-day delivery. To ensure they arrived on the chosen day, I paid an additional £5 for the service.

Despite this, the flowers were not delivered until the afternoon of the following day. To make matters worse, they were simply left outside the house, even though my daughter was at home.

When I complained, My Flowers refused to accept any responsibility, claiming that delivery was carried out by the Post Office and therefore they were not liable. This is not disclosed anywhere on their website when customers pay extra for same-day delivery.

I find this response unacceptable. Customers enter into a contract with My Flowers, not with their delivery provider, and they should honour the service they advertise or provide an appropriate refund when they fail to do so.

We were hugely disappointed by both the poor service and the company's complete disregard for a genuine customer complaint.

Avoid this company if timely delivery is important to you. Based on our experience, their same-day delivery promise cannot be relied upon.

Myflowers are a great florist company that went all out in delivering my sister's birthday bouquet to her. She was chuffed so am I love myflowers will continue to use their services great customer care they provide good old values service.good on you myflowers.❤️👍🏽🙏🏽☝🏽

Fantastic service, quick and efficient, beautiful flowers!
Would recommend

I wanted to thank senior management who have given me a full refund …

This has taken 3 weeks to sort out, nevertheless a full refund has been received , thank you..

However I will NOT be using your services again,,,

Horrible Experience.

First they mislead and advertise all over their platforms that you can cancel anytime and try to pull you in with big discounts. Once they have you on a subscription model they keep you there until you at least order one more bouquet. On an XL size bouquet that is a lot of money, and for them to mislead me all the way until the checkout, at every step, just to then put it in the fine print is disgusting.

They say that they have 4.9 Star reviews on Google, but where? Nobody can find them, only the reviews here which are horrible and speak for how bad the company is. Don't give them your money, give it to your local flower shop or a company that does not use unethical and morally wrong ways to conduct business.

Please avoid!

Sent the wife flowers for our 35th wedding anniversary. Firstly order was late. Secondly, ordered the extra large bouquet (wow) as seen on the App. Dimensions saying between 45 and 55cm for the bouquet. Actually turned out when it arrived at 26cm. Measured as it looked like a £10 bunch from a supermarket. Emailed customer service as you can’t get through on the phone and replies were, eventually , rubbish. Chocolates were missing. They said I hadn’t ordered them. 🙄 overall shocking service. Only use this service if you like paying over the odds for something that isn’t that special WHEN it arrives.

I ordered flowers for my mum’s birthday because the website advertised same-day delivery. I paid an additional £7 for a delivery slot between 9 a.m. and 12 p.m., specifically because I knew my mum would be going out that afternoon.

I received no email or text confirmation after ordering, which was immediately concerning. I contacted the company through WhatsApp to confirm my order and delivery time, but their response was very vague.

By 11 a.m., the flowers had still not arrived, so I contacted them again. I was then told they would be delivered by 6 p.m. When I explained that I had paid for a specific morning slot, they claimed that delivery slots were not guaranteed. This had not been made clear anywhere on the website or during the ordering process. Had I known, I would have used another florist.

To make matters worse, their website was still accepting orders for the same postcode with delivery advertised by 3 p.m. I sent them a screenshot and asked how they could fulfil new orders when they could not deliver an existing one on time. I offered a compromise: deliver the flowers by 2 p.m. or cancel the order. At that point, they stopped responding, leaving me with no idea whether the flowers would arrive.

Worried that my mum would receive nothing for her birthday, I placed another order with a local florist and arranged for my sister-in-law to collect it. This left me significantly out of pocket.

At 1:15 p.m., the company finally called to say they could not deliver the flowers at all that day. I cancelled the order and requested a refund. They did not seem particularly apologetic, despite failing to provide the service they had advertised and accepted payment for.

I am incredibly relieved that I made alternative arrangements; otherwise, my mum would have received nothing on her birthday. Afterward, I checked Trustpilot and discovered that other customers had experienced similar problems.

I feel completely let down by this company’s misleading delivery information, poor communication and lack of customer care. I will never use them again and would strongly recommend ordering from a reliable local florist instead.

Ordered flowers for same day for a delicate situation but appears this can't be carried out despite their marketing.
Refused to refund even though cancelled within the period they agree to and wishing I had read the other appalling reviews of this company before placing an order.
Will stay with interflora going forward!

We placed an order on Saturday and even paid an extra £15 for express delivery, which was supposed to arrive between 3:00 PM and 6:00 PM that day. The flowers never arrived.

To make matters worse, they completely ignored our messages. They only replied the following day, promising they would deliver it on Sunday. Sunday came and went, and once again, nothing was delivered. They ignored our messages again.

By Monday, we had completely lost confidence in them and requested a full refund. Despite failing to deliver the order on two consecutive days and providing terrible customer service, they refused to refund our money. I honestly cannot understand what legal basis they think they have for refusing a refund after completely failing to provide the service we paid for.

They then promised the flowers would finally arrive on Tuesday. At that point, we just wanted the order to be completed. However, Tuesday came, and once again, nothing was delivered.

This company has been nothing short of a complete disaster. I’ve never experienced such unprofessionalism or such disrespect towards customers. They keep making false promises, ignore customer messages, fail to deliver, and refuse to issue a refund. It genuinely feels like they are taking advantage of their customers.

I will be taking legal action regarding this matter. Avoid this company at all costs.

That I paid £121 for this and you are dumping a flower i.paid for 8am-12pm by 6pm .delivery without a name ???? That's very poor that's very bad that's nonsense!! For my.own money ??? I really wouldn't.put blames.on you I came to.your scam website

Nonsense!!!FAKE ASS WEBSITE THE WORST CUSTOMER SERVICE EVER !!!⚠️⚠️⚠️⚠️🚨🚨🚨🚨

Very quick and delivery. Was delivered on time

I wish I could give a minus they’ve taken £66 for a Friday delivery that came today after dropping off to a neighbour they’re dead not the flowers or hamper ordered and I’ve discovered after searching companies house an sending to the ombudsman that this company are renound for awful service it was a surprise for my daughter for her hen night and subsequent trip and I’ve received the wrong colour dead flowers delivered several days later I’d tell everyone not to use this company I’m devestated and have sent a letter of intent and with regards to customer rights
Please I advise all to do the same I’ve checked their accounts and they’re taking in money and we’re being treated awfully