MyFlowers 

AVOID!
Ordered flowers with same-day delivery. They arrived the next day, which was very disappointing. Furthermore they will not let me cancel the monthly subscription. I have emailed several times asking them to kindly cancel my subscription as I was dissapointed with the service and they will not cancel it. The subscription is extremely misleading (which is illigal) as they told me I am not allowed to cancel it until the first month has been paid for. This is in no way clear as it said 'easy cancellation' etc. I believe they are scammers. I would never buy from here again and reccomend that no one else does.

Disgusting behaviour. Took me payment. Couldn’t deliver my flowers on the day. Delayed to today and now won’t even reply to my messages. Never ever again I’m using this company. STAY AWAY!

Genuinely so awful. They don’t send tracking info at all. I tried cancelling the subscription after they sent wrong flowers and smaller size than the picture. They then claimed it’s just illustrative. They don’t respond I even tried to cancel my subscription they said I can’t ? And then charged me after I told them not to and if they do need me to order again send it on a certain date different flowers no they charged me and sent NO flowers and No response. Do not order it’s awful, they just keep charging you and don’t send out the order if they do it’s very different from what you want

Delivered on time. Top Customer service

The flowers never arrived!! Terrible customer service. Do not use.

The flowers were beautiful and I received great customer service from Marie she was really helpful for my request

Horrendous service. I ordered flowers for my o
90 year old mum, they weren’t delivered the same day as stated, I sent numerous emails/messages. When they eventually responded they said they would be delivered today and a complimentary box of chocolates, today no flowers no response to messages or emails until after 7 when I got a what’s app message which just said cancelled order refund being processed. No explanation and no apology! AVOID at all costs! Horrendous company from beginning to end. Didn’t get an email confirming order either as stated on their website as their process

Excellent service, thank you.

The flowers were beautiful and they delivered on time.

I ordered the flowers and delivery date, they came a day late and looked like they hadn't seen water. The following day they had drooped and petals fallen off. Disgusting service and a total waste of money. I ordered due to a bereavement and felt embarrassed when I saw them I just cried. Do not use this company, I will never use again.

Do not use ordered same day flowers got a message saying they can no longer send them say day I asked for a full refund as my legal right they instead said they would put my order. On hold I want my money back

It was a wonderful experience, the packaging was so lovely and just opening the box gave a smile on my daughter’s face. The flowers did not budge by the delivering process. Would definitely purchase again

The flowers were wonderful. The recipient stated that the quality was great and the customer service at delivery was top notch. I will definitely be using your services again. Thank you

What a great, fast turnaround service. Flowers delivered within hours - looked great and the vase was a very nice touch. Online support also extremely helpful.

My flowers are very competent and did an excellent job of delivering the flowers which I had ordered last minute within the time frame promised . The process of order was simple and quick and tracking was perfect.

Great timing of delivery , fresh flowers , fast response from support team. Definitely will order again

my flowers were meant to be delivered by 3pm never arrived and can not get hold of them and i paid 70.00 so upset,,scammers utter complete scammers

*Edit to include update*

Almost immediately after the publication of my review (below), I was contacted by the QA department at MyFlowers. They reviewed my correspondence, were very apologetic, gave me a number of options to resolve the situation and then resolved it promptly and fully with a full refund. Thank you.

***

I ordered a bouquet for my daughter's graduation. On the scheduled delivery day, I had a WhatsApp message to say they were now not able to deliver until the following day. This would have been too late so I replied asking them to cancel the order and refund me.

Apparently it isn't possible for them to give refunds on orders they have already processed even if they cannot deliver what they promised. Instead they said they could deliver something else that same day but they couldn't give me any idea of what the flowers would be. I asked to speak to somebody to discuss this but apparently none of their telephone lines were working so that wasn't possible either.

Over the course of 31 WhatsApp messages, which were clearly with a Bot and not a human, they continued to refuse my request for a refund and insist it wasn't possible.

Apparently the best they could offer me was a credit for a future purchase and, when I extremely reluctantly asked what the process for that would be, it seemed that they had completely "forgotten" me and they responded as though it had been my first message!

I have been left without flowers and without money but with many hours of stress on what should have been a purely joyous occasion.